I had an issue with an O2 voucher I had won. Prsnt customer service were excellent and very fast. They couldn't resolve the issue immediately but offered me a drinks voucher whilst looking into the pr... Voir plus
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Having won a voucher on O2, it was frustrating to find that the link wasn't working on PRSNT. However after contacting them by email, the issue was successfully resolved by Dan in a very quick manner.... Voir plus
L'entreprise a répondu
I had a gift voucher problem and within 28 hours the issue was resolved by Prsnt team. I am impressed by the speed and efficiency shown by the team in resolving a minor issue. I appreciate the attent... Voir plus
L'entreprise a répondu
I received a notification on Friday that said someone had sent me a gift, so I clicked it and went into the app, but there was no gift there. Seeking to resolve the mystery, I reached out to their cus... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Prsnt – The Future of Gifting, Delivered Instantly Prsnt is revolutionizing the way people give and receive gifts. We offer a seamless, digital gifting experience that allows users to send thoughtful, branded presents instantly via text message—no wrapping paper, postage, or delays. Whether it's a coffee, a sweet treat, or something more meaningful, Prsnt makes gifting effortless and sustainable. With a wide range of well-known brands, our platform is perfect for both personal and corporate gifting. We focus on convenience and sustainability, eliminating waste while ensuring every gift feels just as special as a traditional one. Prsnt has partnered with leading brands like Starbucks, M&S, and The National Trust to provide meaningful, high-quality gifts that can be redeemed in-store or online. Our mission is to make gifting easier, faster, and more thoughtful than ever before. Loved by last-minute gifters, busy professionals, and those who appreciate meaningful connections, Prsnt is changing the way we celebrate special moments. Whether you're sending a birthday treat, a thank-you gift, or just a little pick-me-up, Prsnt makes it happen in seconds. Join the gifting revolution today at www.prsnt.co.uk
Coordonnées de contact
103a Keymer Road, Keymer, BN6 8QL, Hassocks, Royaume-Uni
- info@prsnt.co.uk
- prsnt.co.uk
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A répondu à 93 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Les gens ont aussi consulté
Efficient service
Dan responded to my request within the hour and provided an excellent resolution.
An excellent experience.
Excellent.
Dan helped resolve a problem very expeditiously and with great comms. 5 stars from me.
Had an issue with a code to redeem
Had an issue with a code to redeem. Contacted support and the issue was resolved same day.
Dan provides great customer service!
Dan was great at Prsnt, I had an issue with my reward and this was solved very quickly. Great customer service and very efficient, highly recommend using this app in future
Good customer service, but awful way of claiming gift cards
Good customer service, but awful way of claiming gift cards.
I do not want to use Google Chrome, nor disable all tracking tools from my laptop/phone, but it seems to be the only way to be able to claim gift cards. Surely they can email you a QR code directly instead of that messy process.
However, the customer service is really helpful and nice.
But one of my gift cards expired because of this, and I will not use my second gift card either...

Réponse de Prsnt
Dan in the support team was great and…
Dan in the support team was great and resolved my issue very quickly with politeness and empathy.
Great customer service
Had an issue with my O2 prize, Dan from prsnt sorted it for me, kept me informed each step. Great communication, attentive and great app
Excellent customer service
Like many others I also had a great experience Dan who helped me redeem a gift when the link wasn't working - I ended up using Google Chrome instead of my usual browser. He even followed up to make sure it was resolved afterwards which was a nice touch that I've not seen before. However like many others I had issues with the link not working the first time so maybe that's something to be worked on.
Very helpful via email
Very helpful via email and dealt with everything promptly
Dan the man Hamilton was extremely…
Dan the man Hamilton was extremely helpful and was quick to respond to my quandary.. many thanks and have a great year!
Had an issue with redeeming a gift card…
Had an issue with redeeming a gift card but was swiftly dealt with. Good customer service!
What a wonderful service
What a wonderful service. Nice to have a helpful a customer team who have followed up on my query above and beyond. Great outcome. Really happy to give a 5* review.
O2 Priority Prize
I won a prize on O2 Priority but initially the emailed link wouldn’t work (2nd time this has happened, so quite frustrating).
I contacted Prsnt and with a few hours I got an email back from Dan who gave me instructions on how to do it through Google Chrome. Worked fine then.
Great customer service from Dan, thank you.
Super speedy resolution
Like others, had an issue with an O2 priority code. Contacted the the support email expecting to wait a couple of days but Dan got back to me super quickly (< 1 hour) to identify the issue and resolve it. Excellent.
A rep named Dan assisted me with a…
A rep named Dan assisted me with a query I had. He was great, really helpful and sorted out my issue very quickly. Thanks a bunch for everything!
Won an 02 prize and it wasn't working
Won an 02 prize and it wasn't working. A few messages.trying things with Dan, and he got it sorted. Less then 6 hours total!
Great customer service
Great customer service issue was resolved in downloading the voucher in about 20 mins from enquiry
I would like to give my Compliments &…
I would like to give my Compliments & say a Huge Thank You to Amazing Dan who helped me today. Dan was friendly, professional & helpful from start to finish. Dan made me feel welcomed & resolved my query promptly, which I really appreciated. Prsnt is a brilliant app, with a huge variety of gifts. The Excellent Service I received from Dan, going above & beyond, was Outstanding! Thank you & Best wishes, Maria :)
I won an M&S treat with O2 Blue Mondays…
I won an M&S treat with O2 Blue Mondays but found it impossible to redeem via the link. I emailed Prsnt for advice and got a response very quickly. Dan was extremely helpful and resolved the issue in a very friendly and efficient manner. Great customer service!
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