I had an issue with an O2 voucher I had won. Prsnt customer service were excellent and very fast. They couldn't resolve the issue immediately but offered me a drinks voucher whilst looking into the pr... Voir plus
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Having won a voucher on O2, it was frustrating to find that the link wasn't working on PRSNT. However after contacting them by email, the issue was successfully resolved by Dan in a very quick manner.... Voir plus
L'entreprise a répondu
I had a gift voucher problem and within 28 hours the issue was resolved by Prsnt team. I am impressed by the speed and efficiency shown by the team in resolving a minor issue. I appreciate the attent... Voir plus
L'entreprise a répondu
I received a notification on Friday that said someone had sent me a gift, so I clicked it and went into the app, but there was no gift there. Seeking to resolve the mystery, I reached out to their cus... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Prsnt – The Future of Gifting, Delivered Instantly Prsnt is revolutionizing the way people give and receive gifts. We offer a seamless, digital gifting experience that allows users to send thoughtful, branded presents instantly via text message—no wrapping paper, postage, or delays. Whether it's a coffee, a sweet treat, or something more meaningful, Prsnt makes gifting effortless and sustainable. With a wide range of well-known brands, our platform is perfect for both personal and corporate gifting. We focus on convenience and sustainability, eliminating waste while ensuring every gift feels just as special as a traditional one. Prsnt has partnered with leading brands like Starbucks, M&S, and The National Trust to provide meaningful, high-quality gifts that can be redeemed in-store or online. Our mission is to make gifting easier, faster, and more thoughtful than ever before. Loved by last-minute gifters, busy professionals, and those who appreciate meaningful connections, Prsnt is changing the way we celebrate special moments. Whether you're sending a birthday treat, a thank-you gift, or just a little pick-me-up, Prsnt makes it happen in seconds. Join the gifting revolution today at www.prsnt.co.uk
Coordonnées de contact
103a Keymer Road, Keymer, BN6 8QL, Hassocks, Royaume-Uni
- info@prsnt.co.uk
- prsnt.co.uk
4,2
Bien
298 avis
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A répondu à 93 % de ses avis négatifs
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Faulty links and poor customer service
As with it seems like hundreds of others, they issued me with a faulty link for an M&S voucher with O2 rewards. I contacted them about the faulty link well before the voucher deadline. They responded, late on the day before the deadline, asking me to send a screenshot of the error. They did not mention any timeline to send a screenshot, only said that once I sent the screenshot I would have 48 hours to redeem it. I sent the screenshot a few days later when I knew I would be able to redeem it within 48 hours. I was then told that they expected me to send the screenshot earlier (though they had mentioned nothing about that in their original email) and they would not now issue any voucher. It seems like they are refusing to address their own errors in issuing the faulty link in the first place.
6 mai 2026
Avis spontané
Réponse de Prsnt
Hi Marian,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and understand how disappointing it must have been not to redeem your voucher successfully.
When you initially contacted us regarding the issue with the voucher link, our team responded requesting a screenshot of the link so that we could investigate and assist further. Unfortunately, we did not receive the requested information until several days later, after which the promotional campaign had already ended and all voucher links had expired in line with the campaign terms.
We appreciate your point regarding the 48-hour reference in our earlier communication. This referred to the redemption window once a valid replacement voucher could be issued during the active campaign period. Unfortunately, as the campaign had concluded by the time we received the requested information, we were no longer able to generate or reissue vouchers.
We do understand your frustration and appreciate you bringing your experience to our attention. Feedback like this helps us review how we communicate timelines and next steps more clearly in future campaigns.
Kind regards,
The Prsnt Team
Dan was very helpful over email
Dan was very helpful over email, quickly helping me with an issue I had over an o2 priority code. Top customer service!
5 mai 2026
Avis spontané
issue with reward offer
had issue with reward offer, dan offered suggestions to try which solved the problem.
15 avril 2026
Avis spontané
Had a problem with a gift card won on…
Had a problem with a gift card won on O2 blue mondays. Contacted Prsnt through their email link and Dan sorted it out so that I didn't lose my gift card.
Great customer service. Thank you
4 mai 2026
Avis spontané
Great customer service quick and easy…
Great customer service quick and easy very pleased with my experience
27 avril 2026
Avis spontané
Great customer service
Got in touch with their customer service and although I was sceptical of the resolutions they gave, they worked!
The assistant even emailed the next day to check everything was okay. Great customer service.
30 avril 2026
Avis spontané
Swift response to voucher code problem
The issue I raised was responded to and resolved swiftly by Dan, who also followed up a few days later to ensure that the problem had been rectified. Great service!
27 avril 2026
Avis spontané
Having won a voucher on O2
Having won a voucher on O2, it was frustrating to find that the link wasn't working on PRSNT. However after contacting PRSNT via their App chat, the issue was successfully resolved by Dan on their helpdesk. Many thanks for sorting this out so quickly.
29 avril 2026
Avis spontané
Won a voucher on O2 but wasn't working…
Won a voucher on O2 but wasn't working on . Emailed PRSNT and the issue was successfully resolved by Dan on their helpdesk on the same day. Many thanks for sorting this out so quickly.
29 avril 2026
Avis spontané
Dan was so helpful and gave prompt…
Dan was so helpful and gave prompt responses! Great customer service
27 avril 2026
Avis spontané
Had a problem with my voucher but got…
Had a problem with my voucher but got super quick communication and an easy resolution.
22 avril 2026
Avis spontané
Used the company with O2 and had…
Used the company with O2 and had amazing customer service
27 avril 2026
Avis spontané
Great communication
I had an issue with redeeming a link from an O2 win as it showed as expired. Got in touch with Prsnt support via email and received quick response from Dan who resolved the problem promptly. Thanks!
23 avril 2026
Avis spontané
Distress become a treat - thanks Dan
I was a bit distressed to have won a m&s treat and then there was a problem with the code. It was a bit frustrating however I am extremely grateful to Dan for his help and I am happy to have got my treat after my earlier disappointment. Thank you so much Dan.
22 avril 2026
Avis spontané
Very professional
Dan from customer service was very helpful and professional. It solved the issue immediately and I am delighted to say that I will use this company again.
Thank you very much.
23 avril 2026
Avis spontané
Quick response to issue. Five stars!
I had an issue and it was resolved very quickly. And Dan reached out to check everything was Ok. Five stars!
21 avril 2026
Avis spontané
Dan was very helpful
23 avril 2026
Avis spontané
I had an issue with redeeming a link…
I had an issue with redeeming a link that I won through O2. I emailed customer service and Dan got back to me within a few minutes to help me sort it out. He also followed through with another email a few days later to check whether my issue has been sorted out. Dan has been amazing, providing exceptional customer service in turn making me feel positive about using prsnt. Thank you Dan!!
17 avril 2026
Avis spontané
Just had a very pleasant experience
Just had a very pleasant experience with the customer service team. Dan was very helpful and resolved my issue with ease.
21 avril 2026
Avis spontané
GREAT CUSTOMER SERVICE
Had to message regarding an issue today, Dan responded and was so very helpful. I really did appreciate his assistance and wouldn't hesitate messaging again
21 avril 2026
Avis spontané
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