I had an issue with an O2 voucher I had won. Prsnt customer service were excellent and very fast. They couldn't resolve the issue immediately but offered me a drinks voucher whilst looking into the pr... Voir plus
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Having won a voucher on O2, it was frustrating to find that the link wasn't working on PRSNT. However after contacting them by email, the issue was successfully resolved by Dan in a very quick manner.... Voir plus
L'entreprise a répondu
I had a gift voucher problem and within 28 hours the issue was resolved by Prsnt team. I am impressed by the speed and efficiency shown by the team in resolving a minor issue. I appreciate the attent... Voir plus
L'entreprise a répondu
I received a notification on Friday that said someone had sent me a gift, so I clicked it and went into the app, but there was no gift there. Seeking to resolve the mystery, I reached out to their cus... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Prsnt – The Future of Gifting, Delivered Instantly Prsnt is revolutionizing the way people give and receive gifts. We offer a seamless, digital gifting experience that allows users to send thoughtful, branded presents instantly via text message—no wrapping paper, postage, or delays. Whether it's a coffee, a sweet treat, or something more meaningful, Prsnt makes gifting effortless and sustainable. With a wide range of well-known brands, our platform is perfect for both personal and corporate gifting. We focus on convenience and sustainability, eliminating waste while ensuring every gift feels just as special as a traditional one. Prsnt has partnered with leading brands like Starbucks, M&S, and The National Trust to provide meaningful, high-quality gifts that can be redeemed in-store or online. Our mission is to make gifting easier, faster, and more thoughtful than ever before. Loved by last-minute gifters, busy professionals, and those who appreciate meaningful connections, Prsnt is changing the way we celebrate special moments. Whether you're sending a birthday treat, a thank-you gift, or just a little pick-me-up, Prsnt makes it happen in seconds. Join the gifting revolution today at www.prsnt.co.uk
Coordonnées de contact
103a Keymer Road, Keymer, BN6 8QL, Hassocks, Royaume-Uni
- info@prsnt.co.uk
- prsnt.co.uk
4,2
Bien
298 avis
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Les gens ont aussi consulté
Amazing app easy to use and a great idea
Amazing app easy to use and a great idea
8 août 2025
Avis spontané
Disappointed
I was watching dragons den when this app was designed, so I downloaded Prsnt, thinking this could be good, but I was disappointed because the app didn't work. It froze on me numerous times. So I uninstaled.
8 août 2025
Avis spontané
Réponse de Prsnt
Sorry for this, during Dragons Den we had over 50k downloads and things were slow. But please try now :)
Great App
Great App
As I live far from family I think it’s great as no more lost voucher’s , or something on the doorstep.
1 septembre 2025
Avis spontané
Excellent way to send a gift!
Downloaded the app as soon as I saw it in Dragons Den and sent a coffee gift to my daughter. She never received it. Emailed them and they immediately sent another one which she received. I've used the app a few times and it is easy to choose a gift and pay. Will continue to use them. Excellent way to say thank you to someone or cheer them up!
1 septembre 2025
Avis spontané
This was a great experience!
This was a great experience!, what a great idea!, l saw it on Dragons Den and thought “ that’s not going to work “ but when l left a birthday to late, l gave it a go. How cool it was to organise, pay and send, faultless and easy, thank you for getting me out of a hole!
5 août 2025
Avis spontané
Loved it!
I was on the receiving end of Prsnt and thought it was a fantastic surprise. Highly recommend and easy to redeem
1 septembre 2025
Avis spontané
Left out of pocket twice due to glitchy system
Twice I’ve been given small low value items and both times it was beyond a faff to get it to work. Sat at tills holding people up whilst the glitchy system didn’t accept the code and I’ve subsequently not been able to use. £12 of gifts down and tbh id rather have nothing than be gifted something that I can’t use. Someone’s paid for it, so on the basis I’ve not been able to use I assume it’s benefitted anyone but the intended recipient. One to avoid until they sort out some of the apparent issues
Update: thanks for the reply but there was NO issue with the connection or Wi-Fi in either venue and data was full and full signal etc. The issue is the system doesn’t work. If you want to do right by someone in the form of a gift then simply buy it for them directly rather than using Prsnt, there’s no Prsnt just hassle and embarrassment when you put back the item you spent time picking out! Want to sort it out then feel free to send me £12 of voucher to replace what I lost and subsequently expired!
28 août 2025
Avis spontané
Réponse de Prsnt
Sorry to hear about your experience. From what you have described it sounds like the issue may have been down to the connection on your device at the time. Some stores have poor signal which can stop a code loading properly at the till. The best way to avoid this is to make sure you have the gift open in your account before heading into a signal dead spot.
Once a gift has been delivered and is in your account our side of the process is complete. If the code is sitting there then it is valid and ready to redeem. We always want gifting to feel smooth and enjoyable so if you run into trouble again please reach out to our team at [support email] and we will make sure you are looked after.
AWFUL app
AWFUL app. Don't waste your time. Tried to log in, doesn't allow you if you've registered using the same device. No log in section. Asks to verify using your mobile number but won't let you go further. The contact email address for support are useless. DON'T WASTE YOUR TIME, THEY TAKE YOUR PERSONAL DETAILS.
Steer clear, it's not fit for purpose and does not work.
15 février 2025
Avis spontané
Réponse de Prsnt
Hi there, really sorry to hear you had trouble. Just to clarify, our app does have a login section and works for thousands of people every day, so it sounds like this might have been an issue on your side. We never use personal details in the way you’ve suggested, and our support team are always available if you get stuck.
Plenty of people have had a brilliant experience gifting through Prsnt, but we know it won’t be for everyone. Hope the rest of your day goes better.
The thought doesn’t count here
Isn’t the idea of gifting about the thought behind it. A click for a voucher for shopping is not something I ever want to receive. And I’ve got to download the app to go get it. Seriously can’t be bothered.
6 août 2025
Avis spontané
Réponse de Prsnt
Hi there,
Millions of people send vouchers, order flowers or gifts to be delivered every single day — it’s the most common form of gifting out there. What we’ve done is digitise that whole process to make it instant, sustainable and actually enjoyable to receive. No waiting around for deliveries, no wasted packaging, no awkward “left on your doorstep” moments.
You still get the thought, the message and the gift — just delivered in seconds. We’d say that’s pretty thoughtful, even if you’re not in the mood to see it that way today.
Didn’t work for me..…
Spent time downloading the app and completing my profile, Just tried to send a foot asylum voucher, but only got as far as selecting the amount and pressing next and the page went black. Think I might stick to Prezzie..
5 août 2025
Avis spontané
Réponse de Prsnt
Ah no, that’s frustrating — we’re really sorry about that. Right after Dragons’ Den aired, we had tens of thousands of people hit the app at once. It exposed a few cracks (including that black screen bug you mentioned), but we've fixed it now and things are running smoothly again.
Appreciate you taking the time to check us out — and if you ever fancy giving it another go, we’d love to show you how slick it should be.
Team Prsnt 🎁
Its not been tested enough
Its not been tested enough, the system was unable to cope with orders after the dragons den programme. I thought it would be nice to order a small gift for my daughter for her birthday. My daughter never received the gift and the happy birthday video. Pointless if she receives it 48hrs after her birthday
1 août 2025
Avis spontané
Réponse de Prsnt
We completely get your frustration, it’s a birthday, it has to be on the day. No excuse. The honest answer? We had way more orders than we ever expected after Dragons’ Den, tens of thousands in a matter of hours – and it pushed the system harder than it had ever been tested. We hold our hands up. That’s on us.
Everything’s flowing properly again now, but we’re gutted we let you down on such an important moment. If you’re open to giving us another shot, we’d love to make it up to you.
Thanks for trying us – and for the feedback. It helps.
Team Prsnt 🎁
Not user friendly and didn’t work either
Couldn’t seem to get it to work, only the dragons den button worked, but couldn’t move past it. Shame, good idea but not user friendly. Deleted twice and re downloaded but still didn’t work. Waste of time.
1 août 2025
Avis spontané
Réponse de Prsnt
Totally fair to be frustrated, we hear you. The truth is, we were thrown into the deep end after being on national TV in front of millions. The sudden surge in traffic broke a few things (including our nerves), and the app got overwhelmed. Not ideal, we know.
We’ve been working around the clock since to fix exactly what you mentioned, and everything’s running smoothly now. If you’re up for it, we’d love you to give Prsnt another go, on a calmer day. Either way, we appreciate the honesty and you checking us out.
Team Prsnt 💙
Keep it Simple
Following Dragon’s Den I downloaded the app, but was unable to use it until
I had redeemed a ‘free’ gift code which was at first impossible to find. I lost patience with the app because all I wanted to do was explore it, but couldn’t get past the campaign button in the bottom right, because I didn’t want to redeem anything at that point. Make it easy folks, then I’ll come back.
31 juillet 2025
Avis spontané
Réponse de Prsnt
Hi there, really appreciate the honest feedback.
We had a massive spike in demand after Dragons’ Den which caused a few temporary issues on the app. You got caught right in the middle of that, so completely understand the frustration.
Everything’s now been stabilised and the app should be running smoothly. You can jump back in and explore properly without any blockers.
Thanks again for giving us a go
Downloaded the app after winning a…
Downloaded the app after winning a Ticketmaster voucher with another brand. Simple, easy to use and opened my mind up to how good Prsnt was!
14 juillet 2025
Avis spontané
Good App
Downloaded the App after winning a gift card for ticketmaster on blue Mondays with O2 am yet to tide against a purchase.
17 juin 2025
Avis spontané
⭐️⭐️⭐️⭐️⭐️ Fantastic App – Smooth, Simple, and So Easy to Use!
Really impressed with how smooth and easy the PRSNT app is to use. The design is clean, navigation is simple, and the whole process is super quick. Everything works seamlessly with no issues. A great app that makes sending and receiving gifts effortless. Highly recommend!
14 juillet 2025
Avis spontané
A fun way to gift!
Not the easiest to use and takes a bit of getting used to it. Was introduced to it via O2 Priority and have been pleased to learn about it. Just needs a few tweaks to streamline it as I love the concept :)
23 juin 2025
Avis spontané
Very quick and easy to use on the app
Very quick and easy to use on the app
Lots of shops to choose from
14 juillet 2025
Avis spontané
The app does not work, no one responds.
The app does not work and no one responds to you. I tried numerous times over days to redeem my code. It spins forever then times out. When I went to the chat with us feature it did the same thing. I went to the actual webpage and sent them a message over a week ago to let them know I had an issue and included my redemption code, but still no response. App is updated to current version.
4 juillet 2025
Avis spontané
Réponse de Prsnt
Hi Jess,
Thanks for flagging this – we’re really sorry you’ve had trouble redeeming your gift and felt ignored in the process. That’s definitely not the experience we aim to give.
We’ve checked our inbox but couldn’t find your original message – it’s possible it didn’t come through, or got buried (which still isn’t good enough). If you can resend it to info@prsnt.co.uk with your code, we’ll get this sorted for you right away.
Appreciate your patience and totally understand the frustration – we’ll do our best to turn this around.
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