Prsnt Avis 

Not compliant with GDPR regulations. I have formally asked this company on two occasions to delete my account and all associated data, currently to no avail.

The in-app functionality to delete account is obsolete and I am now beginning legal proceedings against this company.

Updated: Following the company response, and a reassurance that my account deletion would be actioned within 24 hours, this has not happened. 72 hours later no response to the third formal request. Legal action pending.

The concept of Prsnt is quite good. However, in terms of their contract with O2, they appear to have bitten off more than they can chew & it's us Priority Moments customers who are suffering as a result!

I have won the O2 Priority Moments "Blue Mondays Uber - Give £5 to get £5" offer for around three Mondays in a row now & my friends and I have found it really useful, but when you need to contact Prsnt's "Customer Support" about any issues, you realise just how incompetent & amateurish this company are. I will describe my negative experiences with them below:

1. Firstly, I got in touch with them last Monday (16/06), as I'd accidentally sent a £5 Uber voucher to a friend's old Prsnt account, registered with a previous number of his. I was instructed by an agent to ask my friend to message them, in order to verify their identity & the company would then transfer the voucher from the old account to the new one. I proceeded to do this & my friend did indeed contact them, only for him to not receive any reply. At all. (It's now been 8 days!) It appeared that they did action the transfer, so he received the £5, but a bit of communication / common courtesy informing him of this would've been nice!

2. Secondly, the voucher code from the offer I won this Monday (23/06) wouldn't work, so I once again got in touch via their only means of contact (a "chat" service) & received a reply from them 48 hours later (when the chat advised it would be no more than 4 hours)...The response was from a cheeky agent, who told me they thought I'd likely exceeded the usage of the offer, which turned out to not be true, as I tried to redeem it on my partner's newly downloaded Prsnt app & the same error message occurred! Also, even if this had have been the case, I won the offer fair and square, so I should therefore be able to claim it! If Prsnt have a limit on how many times an O2 customer can claim an offer, then they should have liaised with O2 back when Blue Mondays first started, in order to implement a restriction to ensure the same customers do not receive the same prize multiple times. I did reply to the message, but I guess I'll have to wait another 2 - 3 days for a response, or maybe, as is the case with my friend, they just won't bother!

Clearly, the app isn't built to handle the current amount of traffic generated by Priority Moments & staff-wise, they're too underresourced to handle all of the customer queries. Not an excuse! My issue is now in the hands of the O2 Customer Service Team, who always go above and beyond to fully resolve any customer queries. Maybe Prsnt could ask them for some training.

Awful app! Whoever developed it should find another job. The app always buffers when you trying to redeem the code. O2 should stop working with them as they simply cannot deliver it. PS: The app is updated to latest version.

App is OK not had any problems so far was sent notification to put a review as part of winning a prezzie so fingers crossed 😀.

Sent my daughter a bunch of flowers to fetch from Waitrose to brighten her day and she was delighted with them, easy to use app and easy to redeem the gift! Will definitely use this app again

To be honest not used yet but seems ok so far.

Terrible app. Cannot redeem anything. Have tried on three separate occasions with three different codes. It just buffers. Messaged PRSNT with no response. Useless.

A great App for gifting things to loved ones.

Hard to use the app

I sent a gift of flowers to my mother for mother's day and I received my bunch of flowers too. I redeemed my gift after two weeks. I went to Waitrose to buy my flowers.

Not a big fan of the gifting experience on here. Didn't really expect that gifts expire, which can be frustrating when you don't live anywhere near the store you have to physically go to to redeem the voucher, rather than being allowed to redeem it online which would make this far better.

This App is great because you can send anyone a Gift very Quickly and Easily and there are so many different options you can choose from and there are so many different price point options too, from not too expensive to quite a bit expensive.🙌🙌

I don’t seem to be having any luck with this app! I created an account before Christmas after receiving a voucher code and contacted Prsnt as the code wasn’t working for me. I followed up 3 days later as I hadn’t heard back and the voucher had a short expiry date. I still hadn’t received a response 2 days later, so I requested that my data be deleted and account removed. In hindsight, should have left it there, but I received another code today and tried again. There appears to be no way to create a new account as I’m receiving an error message “You have already registered with this device” - which means that the account hasn’t been deleted. There’s also no way to access the previous account as the app has no login option, only a sign up option. Not a great experience either time, and I wouldn’t recommend it. Not worth the hassle; if it seems too good to be true it usually is!

The app doesn’t work and there is no contact number. Been trying to redeem a code all week with no joy. Chat function doesn’t work and nobody replies when you submit a query via their website. No response on social media either. Feels like a scam to me.
Edit: I gave them the code and nobody ever got back to me!!

Lovely idea, the recipient of the present was very happy with the surprise

The idea and thought process is lovely!!
However, the process of receiving gifts and updating Apps etc was longer winded and slightly more confusing than we had initially anticipated for!
It worked in the end though and we got some lovely flowers!!

Absolute con daughter bought me some flowers from Waitrose I live in West Yorkshire only Waitrose on m62 at service station travelled all the way there to be told sorry we are a franchise can’t redeem your voucher here. Very misleading won’t be using this again