"I had a rough start to my course due to a poor original tutor, but Anthony Bevan completely turned the entire experience around from Day 1. He immediately worked a late night to clear a 2-week bac... Voir plus
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Update - October. I have had someone actually listen to me, understand me and have said to make all communication through them which has given me hope so I have changed my rating. The whole conversa... Voir plus
Great learning platform! Everything is very convenient, simple, well-organised and informative. I’m really happy that I decided to study the PT course here. The whole PT team is very friendl... Voir plus
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I'm really glad I went for the package with a mentor. I think it makes a world of difference to have that 1-1 support when I need it. Having recently completed my first module of the course, I can say... Voir plus
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À propos de l'entreprise
- Fournisseur de services d'éducation et d'orientation professionnelle
- aussi dans
- Centre d'entraînement
- Institution éducative
Écrit par l'entreprise
PT Academy was founded in 2009 based upon our perception of what we believed the industry needed at the time. We introduced a nationwide "mentor" based system where learners would be taught and mentored by active personal trainers and fitness professionals. 10 years on and having partnered with several health club chains - Personal Trainer Academy is now the largest and fastest growing fitness education company in the UK. Recognised as the UK's leading fitness and personal training course providers, we have the largest number of assessment centres and venues than any other UK training provider. We are the first education company to use active trainers as mentors, assessors and tutors of our courses. We are committed to raising standards throughout the health and fitness industry by innovating learning methods, competitive prices and high quality graduates. Our innovative approach led to a prestigious award earlier this year from the Institute of Directors - an independent organisation with a royal chart PT Academy was, and still is, the only fitness education company to use active personal trainers as part of its expert delivery team. From the beginning, our philosophy has always been that our students learn best from qualified personal trainers. Personal trainers know exactly what it takes to grow a successful personal training business as they’ve done it themselves. This firm belief has resulted in the development of our flagship learning method, the Flexi-Learner programme, where students are assigned an active personal trainer in their local region who guides them through their Level 2 and 3 personal trainer qualifications. The success of the Flexi-Learner method has meant that in just a few years our team has expanded. We now have over 200 active trainers across the UK and the highest number of assessment centres, making PT Academy the largest fitness education provider in the UK. PT Academy is committed to giving people of all backgrounds the opportunity to become a qualified personal trainer through our competitive pricing and innovative learning methods. In doing this we’re producing high-quality graduates for the health and fitness industry. Our qualifications are OFQUAL regulated and certificated by NCFE, Focus Awards, 1st4Sport and VTCT awarding organisations. This ensures full recognition from employers, the Register of Exercise Professionals (REPs) and CIMSPA.
Price Match Guarantee
20%
We'll price match and beat any competitor by 20%!
Coordonnées de contact
B15 1AU, Birmingham, Royaume-Uni
- 0121 366 0292
- info@ptacademy.co.uk
- ptacademy.co.uk
4,6
Excellent
3 k avis
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A répondu à 73 % de ses avis négatifs
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Amazing customer service and support
Amazing customer service and support! Thank you to Tee for helping me register
10 juin 2026
Avis spontané
Réponse de PT Academy
Hi Zoe,
Thank you for your fantastic review! We are delighted to hear that you had such a positive experience. Tee will be pleased to know that he was able to support you through your registration process. We wish you the very best on your training journey!
Kind regards,
PT Academy Team
Jordan was extremely helpfully getting…
Jordan was extremely helpfully getting me set up same day on the best course for myself! He asked what I was interested to ensure I was doing the right courses for me.
8 juin 2026
Avis spontané
Réponse de PT Academy
Hi Caitlin,
Thank you for your great feedback. Jordan is pleased to hear that he was able to help you get started quickly and guide you towards the most suitable course for your goals. PT Academy appreciates your kind words and wishes you every success with your training journey.
Kind regards,
PT Academy Team
Tee was very kind and explained…
Tee was very kind and explained everything so well.
5 juin 2026
Avis spontané
Réponse de PT Academy
Hi Madison,
We will be sure to pass on the kind words to Tee. At PT Academy, we strive to be explain everything as clearly as possible, and we are glad that was able to come across to you.
Kind regards,
PT Academy Team
Absolutely dreadful experience
Absolutely dreadful experience. Do NOT trust this company! Save your money and go elsewhere.
I enrolled expecting to be taught and supported by a professional tutor. Instead, I was assigned someone who, throughout my enrolment, never once checked in with me, offered guidance or showed any interest in my progress. For someone calling himself a "mentor", there was absolutely no mentoring.
The first time I contacted him was simply to ask legitimate questions about workbook issues, conflicting unit references and assessment feedback. Rather than answering my questions, he ignored several of them completely and responded with dismissive, rude and confrontational emails. At one point I was told, "I don't waste time with people like that." I have never experienced anything like it from someone whose job is to support learners.
To make matters worse, one of my assessment questions was marked incorrectly. After checking the official PT Academy study material, it was clear that my answer was consistent with the course content. Instead of acknowledging the issue or explaining the marking, my tutor simply dismissed my query. How are students supposed to learn when legitimate academic questions are met with arrogance rather than explanation?
After this interaction, I completely lost confidence in PT Academy. If this is the standard they expect from their tutors, I wanted nothing more to do with the company.
I submitted a formal complaint and requested to withdraw from the course. PT Academy promised updates "within the week", then went silent. I spent weeks chasing them for responses while they continued to leave the matter unresolved. Communication throughout the complaints process was just as poor as it had been with my tutor.
Eventually they agreed to cancel my membership, but I did not receive a penny back, despite withdrawing because of the way I had been treated.
The whole experience left me feeling that once they have your money, the quality of support is an afterthought. Between the unprofessional tutor, the poor complaint handling, the weeks of silence and the lack of any financial resolution, I cannot recommend PT Academy to anyone.
There are plenty of other providers offering exactly the same qualification. Based on my experience, I strongly suggest choosing one of them instead.
7 juin 2026
Avis spontané
Réponse de PT Academy
Hi Jay,
We have requested some additional information from you so that we can investigate the issue more thoroughly and work towards a resolution.
Once we have completed our investigation, we will be in touch with an update.
Kind regards,
PT Academy Team
very helpful
6 juin 2026
Avis spontané
Réponse de PT Academy
Hi Cameron,
PT Academy strives to be as helpful as possible to all learners, and we are glad that was able to come across to you.
Kind regards,
PT Academy Team
I completed my Gym Instructor course…
I completed my Gym Instructor course with Sofia, and I can confidently say that she was friendly, approachable, and highly professional throughout. She was always willing to help, answer questions, and provide guidance whenever needed. Her support made the learning experience much easier and more enjoyable. I’d definitely recommend her to anyone looking to do this course.
4 juin 2026
Avis spontané
Réponse de PT Academy
Hi Arantza,
Thank you for the fantastic feedback. Sofia will be delighted to hear that her support, guidance, and professionalism helped make the Gym Instructor course both enjoyable and rewarding. PT Academy appreciates the recommendation and wishes you every success in your fitness career.
Kind regards,
PT Academy Team
Ask for Jordan!
Jordan was absolutely amazing. He was really helpful, supportive and made sure I chose the right course for me. He got everything sorted very quickly and we had a nice general chat too. I am very happy with my experience and I look forward to beginning my training.
I would highly recommend starting your journey with Jordan if you are thinking about it.
4 juin 2026
Avis spontané
Réponse de PT Academy
Hi Layla,
Thank you for the fantastic review! We are delighted to hear Jordan provided such a supportive and personalised experience, helping you find the right course and ensuring everything was arranged smoothly. It is great to know he made the process both informative and enjoyable. We appreciate your recommendation and wish you every success as you begin your training journey.
Kind regards,
PT Academey Team
Big thank you to Sofia at PT Academy
Big thank you to Sofia at PT Academy! She was patient, knowledgeable, and supportive throughout - made the whole experience clear and enjoyable. Couldn't recommend her more 🙏
1 juin 2026
Avis spontané
Réponse de PT Academy
Hi Behzad,
Thank you for your kind review! We are delighted to hear that Sofia was patient, knowledgeable, and supportive throughout your journey. We will be sure to pass your kind words on.
At PT Academy we strive to make the experience clear and enjoyable for all our learners.
We appreciate your recommendation and wish you all the best with your studies!
Kind regards,
PT Academy Team
Tee was very friendly and made the…
Tee was very friendly and made the process really easy!
2 juin 2026
Avis spontané
Réponse de PT Academy
We have passed your kind words on to Tee! Our team always strives to make the process as smooth and friendly as possible, and it’s wonderful to know they hit the mark. Thank you for taking the time to share your experience!
Kind regards,
PT Academy Team
Tee was so professional and easily…
Tee was so professional and easily answered any questions i had leading up to starting my course.Great guy thank you for the help !
1 juin 2026
Avis spontané
Réponse de PT Academy
Hi Harry,
Thank you for the great review! We are glad to hear that Tee was able to help you prepare for your course. At PT Academy, we always strive to make sure learners have the best and smoothest experience possible.
Best of luck with your studies!
Kind regards,
PT Academy Team
What a journey
My journey started in April with a phone call to Jordon he was simply amazing, felt like we were long time friends within 2 minutes. I’ve been in contact with Sofia my Mentor and she has been fantastic with replying to my messages and instructing me on what to do. Today I met Sofia for my level 2 practical assessment and she is even better in person. She was so friendly and nice and I was very nervous but she made me feel at ease, comfortable and welcomed. She has a lot of experience and fantastic gym knowledge. So far I am loving my PT journey and looking forward to completing it soon.
30 mai 2026
Avis spontané
Réponse de PT Academy
Hi Travis,
Thank you for your review! We are thrilled to hear that Jordan made such a great first impression and that Sofia has provided outstanding support throughout your journey. At PT Academy, we strive to make all our learners feel comfortable and confident during their practical assessment. We appreciate your kind words and wish you the very best as you continue working towards completing your qualification!
Kind regards,
PT Academy Team
Great experiance with the team at PT…
Great experiance with the team at PT Academy. Jordan from the enrolment team explained everything so well and was there whenever I had a question all I had to do was ring and ask for him. He made me feel much more excited about starting this course!
29 mai 2026
Avis spontané
Réponse de PT Academy
Hi Kris,
Thank you for your fantastic review! We are delighted to hear Jordan provided such great support throughout your enrolment journey, including him being able to answer your questions and help build your excitement for the course.
We wish you every success with your studies and future career!
Kind regards,
PT Academy Team
The service I received was very helpful and informative
The service I received was very helpful and informative, as well as kind and fast. I have only enrolled so far, but from this experience I would recommend this organisation.
28 mai 2026
Avis spontané
Réponse de PT Academy
Hi Emily,
Thanks for the great feedback! We love hearing that our team was able to help you out quickly and kindly.
Welcome, and thanks for recommending us!
Kind regards,
PT Academy Team
Good service
Jordan provided excellent customer service and was extremely helpful when going through payment options during enrolment. Friendly, professional, and made the whole process smooth and easy.
22 mai 2026
Avis spontané
Réponse de PT Academy
Thank you for the great feedback! We are so pleased to hear Jordan provided excellent customer service and made the enrolment process smooth and easy. We truly appreciate your support and wish you the best on your journey with PT Academy!
Kind regards,
PT Academy Team
Tee was very understandable when I had…
Tee was very understandable when I had an emergency on the phone and had to ask him to call back. He didn't try to push straight away and accepted to call me back.
25 mai 2026
Avis spontané
Réponse de PT Academy
Hi Joshua,
Thank you for your kind words! We completely understand that emergencies can happen unexpectedly, so we are glad Tee gave you the time you needed and arranged a better time to speak to make the process feel comfortable and pressure-free for you.
Wishing you all the best on your journey, and thank you again for choosing PT Academy!
Kind regards,
PT Academy Team
I spoke to Tee during the process of…
I spoke to Tee during the process of enrollment and he was extremely helpful. He helped me understand the course and Awnsered all my questions .
26 mai 2026
Avis spontané
Réponse de PT Academy
Thank you for your great feedback! We are pleased to hear that Tee was able to support you throughout your enrolment process.
Taking the time to answer questions thoroughly and making sure our students fully understand the course is something we pride ourselves on, so it is fantastic to know Tee delivered that experience for you.
Kind regards,
PT Academy Team
great customer service
great customer service, explained in detail every question i asked and helped me with any uncertainty that were holding me back
22 mai 2026
Avis spontané
Réponse de PT Academy
Thank you so much for your kind words! We are really pleased to hear that you had such a positive experience with our team.
Making sure every question is answered clearly and helping our students feel confident in their decisions is always our priority, so it’s great to know we could help ease any uncertainties you had.
We appreciate your support and look forward to being part of your journey!
Kind regards,
PT Academy Team
Customer Service - Tee Isaac
When I tell you, Tee gave THE BEST customer service he truly deserves a raise!! He was just so pleasant! He was extremely helpful with suggestions of what course bundle I should enrol onto and very understanding of what will be most affordable/appropriate for me. Tee was also very informative about how far I could actually take this PT career path. Lastly, he is absolutely hilarious which made me feel familiar on the phone with him, truly just amazing! Thank you so much again Tee!!
20 mai 2026
Avis spontané
Réponse de PT Academy
Hi Kay,
We are thrilled to hear how positive your experience with Tee was.
Providing honest guidance, helping learners find the most suitable and affordable course options, and making the process enjoyable are all things we pride ourselves on. We will be sure to pass your kind words on to him !
Thank you again for choosing PT Academy, and we are excited to be part of your journey into the fitness industry.
Kind regards,
PT Academy Team
Atiya was extremely helpful and quick…
Atiya was extremely helpful and quick to send out the necessary documents so i could enroll as fast as possible and pick the course that suits me!
20 mai 2026
Avis spontané
Réponse de PT Academy
Thank you for the great feedback! We are really pleased to hear that Atiya was able to support you quickly and make the enrolment process smooth and straightforward.
Making sure every learner finds the right course for their goals is incredibly important to us, so it is fantastic news to hear about your positive experience.
We appreciate you choosing PT Academy and wish you the best with your course!
Kind regards,
PT Academy Team
Helpful and Informative experience
Atiya Ruksar and the rest of the team were very helpful in signing me up and making sure i get the most out of my course. Great experiance so far :)
19 mai 2026
Avis spontané
Réponse de PT Academy
Thank you for your great feedback! We are really pleased to hear that Atiya and the rest of the team have been so helpful throughout your enrolment process. We always aim to make sure every learner feels supported and gets the most value possible from their course.
We appreciate you choosing PT Academy and wish you the very best with the rest of your course journey!
Kind regards,
PT Academy Team
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