Opened a support ticket this morning as I had connection problems with my tv. Naz Jawahir responded quickly and helped me resolve the problem. All my apps are now working normally again. Thanks Naz.
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Lisez les avis des autres
Very poor service Unable to get in touch Bought new home , upgraded plan But guess what Easter bank holiday , internet down and no one to talk to until Tuesday Very very poor service Best pa... Voir plus
L'entreprise a répondu
When I moved in, my router wasn’t connecting due to a wiring issue from another floor. Pulse Fibre were quick to respond by email, kept me informed, and sent an engineer who got everything working smo... Voir plus
L'entreprise a répondu
I am amazed by the customer support of Ian Smale. My WiFi stopped working on Saturday, 23rd December - in a time when people go on their well-deserved Christmas / Winter break. I tried my luck co... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Coordonnées de contact
One Canada Square, E14 5AA, London, Royaume-Uni
- help@pulsefibre.co.uk
- pulsefibre.co.uk
3,9
Bien
33 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
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Opened a support ticket this morning as…
Opened a support ticket this morning as I had connection problems with my tv. Naz Jawahir responded quickly and helped me resolve the problem. All my apps are now working normally again. Thanks Naz.
16 juillet 2026
Avis spontané
Fixing connection
When I moved in, my router wasn’t connecting due to a wiring issue from another floor. Pulse Fibre were quick to respond by email, kept me informed, and sent an engineer who got everything working smoothly. Once the right connection was identified, the service came online immediately. Really appreciate the help and professionalism.
29 avril 2026
Avis spontané
Réponse de Pulse Fibre Limited trading as OPEN FIBRE NETWORK 2 LIMITED
Thank you for taking the time to leave a review about our service. We are thrilled to hear you had a great experience, and your kind words and feedback mean a lot to us.
We are committed to providing excellent service, so it is incredibly rewarding to know that we've met your expectations.
If you ever have any more feedback, or if there is anything else we can assist you with, please don't hesitate to contact us.
Best wishes
The Pulse Fibre Support Team
Very poor service
Very poor service
Unable to get in touch
Bought new home , upgraded plan
But guess what Easter bank holiday , internet down and no one to talk to until Tuesday
Very very poor service
Best pay more and go to another provider , need to speak with Northstone Homes about this partnership , need to back to the old provider who was a lot better
3 avril 2026
Avis spontané
Réponse de Pulse Fibre Limited trading as OPEN FIBRE NETWORK 2 LIMITED
Hi, thank you for your review and we're really sorry to hear you were left without internet over the Easter bank holiday - we completely understand how frustrating that must have been, especially have just moved into a new home and upgraded your plan.
We do want to clarify the timeline: we received your report on Good Friday, and despite this falling outside of our standard support hours (Monday - Friday, 8am-6pm, excluding bank holidays), it was picked up out of hours by a senior member of the team, who worked to get you back online the following morning.
We appreciate that any time without internet is inconvenient, and we're sorry the experience still didn't meet your expectations. If you would like to discuss your concerns further, please don't hesitate to get in touch with us on help@pulsefibre.co.uk and we'll do everything we can to help.
We hope we have restored your confidence in us.
Shocking download speeds
Emailed my problem on Saturday and got an email on Monday morning saying thank you we will now close your ticket hope your happy with our response, happy they never done anything and the download speeds are still diabolical, not happy would be an understatement.
7 mars 2026
Avis spontané
Réponse de Pulse Fibre Limited trading as OPEN FIBRE NETWORK 2 LIMITED
Hi, thank you for taking the time to leave a review - we're sorry to hear you've had a frustrating experience!
Having looked into this, we can see that when you contacted us, we replied to let you know that you had unfortunately reached the wrong Pulse, and closed the ticket accordingly. Your query relates to a different company and we'd encourage you to get back in touch with the correct Pulse to get your issue resolved, assuming you haven't already.
We do want to kindly flag that leaving a review for the wrong business can be quite harmful to us as a company - affecting our reputation unfairly for something we weren't responsible for. We'd really appreciate it if you could consider removing or updating this review once you've had a chance to clarify which Pulse you were dealing with.
Amazing
Had a customer service adviser Mr F. Hussain he was polite and promptly sorted my concerns within a couple hours. If your needing a prompt reply from am ISP then this is the one for you.
16 février 2026
Avis spontané
Réponse de Pulse Fibre Limited trading as OPEN FIBRE NETWORK 2 LIMITED
We appreciate you sharing your thoughts on our service. Your positive feedback is truly appreciated, and we're delighted to hear of your experience.
Your kind words are highly valued as we are dedicated to providing an unrivalled service and knowing that we've met your expectations is rewarding for our team.
Should you have additional feedback or if there's anything else we can help you with, please feel free to get in touch.
Best wishes
The Support Team at Pulse Fibre
After found internet not working
After found internet not working, Naz arranged for an engineer that came the next working day and installed a new fiber line into the house.
The process was quick and both the engineer and Naz were polite and responsive.
Very pleased
14 novembre 2025
Avis spontané
Réponse de Pulse Fibre Limited trading as OPEN FIBRE NETWORK 2 LIMITED
Dear Matthew,
Thank you for taking the time to leave a review about our service. We are thrilled to hear you had a great experience, and your kind words and feedback mean a lot to us.
We are committed to providing excellent service, so it is incredibly rewarding to know that we've met your expectations.
If you ever have any more feedback, or if there is anything else we can assist you with, please don't hesitate to contact us.
Best wishes
The Pulse Fibre Support Team
The Pulse Fibre support team were…
The Pulse Fibre support team were informative and proactive and resolved the issue within 10 minutes of first communication attempts. Very pleased.
15 octobre 2025
Avis spontané
Réponse de Pulse Fibre Limited trading as OPEN FIBRE NETWORK 2 LIMITED
Dear Charlotte,
Thank you for sharing your feedback on your experience of our service!
We are committed to providing an unrivalled service, and knowing you are satisfied with our service is rewarding for our team.
Should you have additional feedback or if there's anything else we can help you with, please do get in touch.
Best wishes
The Support Team at Pulse Fibre
No support outside working hours
What is a fast internet worth to you when you can’t use it? Zero. How much do you pay for this service? Still 100 %.
I am shocked that you can still run an internet service provider with “working hours” and no 24/7 support. Or even, at minimum, support lines open every day, including weekends and bank holidays.
It would be ok for them to work like this - if one had a chance to switch Internet provider.
19 juillet 2025
Avis spontané
Réponse de Pulse Fibre Limited trading as OPEN FIBRE NETWORK 2 LIMITED
Dear P Verner,
Thank you for your feedback, and we're sorry to hear about your experience. We’d like to look into this for you, but we haven’t been able to find any support tickets or communication from you since May 2025.
If you could share your ticket reference or get in touch with us directly at help@pulsefibre.co.uk, we’d be happy to investigate and assist as quickly as possible.
Best wishes,
The Support Team at Pulse Fibre
Great Customer Service
We moved into a new place and had a temperamental wifi connection. Naz and Farhaan worked tireless to get it resolved and were extremely polite throughout the process.
13 juin 2025
Avis spontané
Réponse de Pulse Fibre Limited trading as OPEN FIBRE NETWORK 2 LIMITED
Dear Ryan
Thank you for sharing your comprehensive feedback on your experience of our service! Your feedback is truly appreciated, and we're delighted to receive your kind words.
We are committed to providing an unrivalled service, and knowing you are extremely satisfied with our service is truly rewarding for our team.
Should you have additional feedback or if there's anything else we can help you with, please do get in touch.
Best wishes
The Support Team at Pulse Fibre
Can't thank these guys enough (Farhan…
Can't thank these guys enough (Farhan and Naz).
So helpful, we are in a new house and the fibre is excellent...I just needed a booster upstairs which I received and talked thru by the guys and all good
22 avril 2025
Avis spontané
Réponse de Pulse Fibre Limited trading as OPEN FIBRE NETWORK 2 LIMITED
Dear Charlton,
We appreciate you sharing your thoughts on our service. Your positive feedback is truly appreciated and we're delighted to hear of your experience. Your kind words are highly valued as we are dedicated to providing an unrivalled service - our support team will be really pleased to hear this feedback. Should you have additional feedback or if there's anything else we can help you with, please do get in touch.
Best wishes The Support Team at Pulse Fibre
Great company
Absolutely brilliant service from this company. I signed up for the internet. There was a connection problem and I had Naz call me within an hour of pointing out a problem. An engineer called the same day but there was a connection issue. Another engineer called the next morning at eight Am and promptly sorted the problem. Highly recommended. Would not get this kind of personal service from virgin, BT or any other supplier. Thank you to Naz and his team. Five stars all day
9 janvier 2025
Avis spontané
Réponse de Pulse Fibre Limited trading as OPEN FIBRE NETWORK 2 LIMITED
Dear Mark
We appreciate you sharing your thoughts on our service. Your positive feedback is truly appreciated, and we're delighted to hear about your experience.
Your kind words are highly valued as we are dedicated to providing an unrivalled service and knowing that we've met your expectations is rewarding for our team.
Should you have additional feedback or if there's anything else we can help you with, please feel free to get in touch.
Best wishes
The Support Team at Pulse Fibre
Farhaan is a superstar
Farhaan is a superstar. We moved in to a new apartment and the WiFi wasn't working. I made a call and he was at our door in under 30 minutes, implemented a temporary fix, and came back two days later with a brand new router and a permanent fix. Outstanding service!!
28 novembre 2024
Avis spontané
Réponse de Pulse Fibre Limited trading as OPEN FIBRE NETWORK 2 LIMITED
Dear Donal,
Thank you for taking the time to leave a review about our service. We are thrilled to hear you had a great experience, and your kind words and feedback mean a lot to us.
We are committed to providing excellent service, so it is incredibly rewarding to know that we've met your expectations.
If you ever have any more feedback, or if there is anything else we can assist you with, please don't hesitate to contact us.
Best wishes
The Pulse Fibre Support Team
Réponse de Pulse Fibre Limited trading as OPEN FIBRE NETWORK 2 LIMITED
Hi Nathan,
Thank you for taking the time to leave us a review. It's good to hear you experienced great customer service.
Should you have additional feedback or if there's anything else we can help you with, please feel free to get in touch.
Best wishes
The Support Team at Pulse Fibre
Great customer service team
Really good customer service based on my experience. Even if there are any issues, customer service team are very responsive and trying to solve problems quickly. i wish other service providers were able to provide this level of service.
22 juillet 2024
Avis spontané
Réponse de Pulse Fibre Limited trading as OPEN FIBRE NETWORK 2 LIMITED
Dear Weronika
We appreciate you sharing your thoughts on our service. Your positive feedback is truly appreciated and we're delighted to hear of your experience.
We are committed to providing excellent service, so it is incredibly rewarding to know that we've met your expectations.
Should you have additional feedback or if there's anything else we can help you with, please do get in touch.
Best wishes
The Support Team at Pulse Fibre
Very speedy customer service
Very speedy customer service, Naz was great help in resolving my case.
10 juillet 2024
Avis spontané
Réponse de Pulse Fibre Limited trading as OPEN FIBRE NETWORK 2 LIMITED
Hi Lawrence
Thank you for taking the time to leave us a review. We are thrilled to hear Naz was able to help you and will be delighted to pass on your feedback.
Should you have additional feedback or if there's anything else we can help you with, please feel free to get in touch.
Best wishes
The Support Team at Pulse Fibre
PulseFibre team (Farhaan) were prompt, thorough, skilled and very helpful
the WiFi failed last night when I followed ITVX advice to turn the router off then back on to watch ITV4 (the residence is part of a block of flats provision)
I rang Pulse fibre (Sunday evening)
They (Farhaan, their team member ) was back to me at 10.10AM Monday, this morning.
Farhaan spent well over 90 minutes time (5 different phone calls to maintain contact as the phone provider - Three - kept losing my signal). Farhaan was patient, very highly skilled at knowing the complex series of manoeuvres to undertake and kind / courteous throughout.
In the end he explained that the only solution was an on-site visit to reset / to replace the WiFi router. He has arranged this for tomorrow.
I'm impressed.
1 juillet 2024
Avis spontané
Réponse de Pulse Fibre Limited trading as OPEN FIBRE NETWORK 2 LIMITED
Dear Mike
Thank you for taking the time leave a detailed review about our service.
We are committed to providing an excellent service, so it's always good to hear positive feedback from your experience with us.
We will be sure to share your feedback directly with Farhaan - we're sure he'll be thrilled.
If you ever have any more feedback, or if there is anything else we can assist you with, please don't hesitate to contact us.
Best wishes
The Pulse Fibre Support Team
Brilliant and prompt service from Naz
Naz Jawahir was brilliant. He took time to understand the issue, solve it and also followed up to give me comfort. I appreciate the prompt response and would recommend them to other residents in my building. Thanks again
24 juin 2024
Avis spontané
Réponse de Pulse Fibre Limited trading as OPEN FIBRE NETWORK 2 LIMITED
Dear Parveen
We appreciate you sharing your thoughts on our service. Your positive feedback is truly appreciated and we're delighted to hear of your experience.
Your kind words are highly valued as we are dedicated to providing an unrivalled service - Naz will be really pleased to hear this feedback.
Should you have additional feedback or if there's anything else we can help you with, please do get in touch.
Best wishes
The Support Team at Pulse Fibre
Fantastic Customer Service
We had a minor issue with our connection and the entire process to get it sorted was exactly what you want from every company.
The phone was answered quickly both times I called, the two people we dealt with, Farhaan and Ian were exceptional, both very friendly/professional and sorted out our issue in a very short space of time.
17 mai 2024
Avis spontané
Réponse de Pulse Fibre Limited trading as OPEN FIBRE NETWORK 2 LIMITED
Thank you for taking the time to leave a review about our service and for your kind words - Ian and Farhaan will be pleased! We are committed to providing excellent service, so it is really rewarding to know that we've met your expectations.
If you ever have any more feedback, or if there is anything else we can assist you with, please don't hesitate to contact us.
Best wishes
The Pulse Fibre Support Team
Signal boost
We called the Pulse team as our wireless signal was lagging in certain areas of our flat. They were very helpful and scheduled time to install a signal booster. Farhaan was very courteous (he even took his shoes off when he came into the flat) and friendly--installation was quick. The new signal is great. Thanks very much!
29 avril 2024
Avis spontané
Réponse de Pulse Fibre Limited trading as OPEN FIBRE NETWORK 2 LIMITED
Thank you for your feedback! We're pleased to hear that you had a good experience and your feedback means a lot to us.
We are committed to providing excellent service, so I am sure Farhaan will be thrilled to hear your kind words.
If you ever have any more feedback, or if there is anything else we can assist you with, please don't hesitate to contact us.
Best wishes
The Pulse Fibre Support Team
Really fantastic service from Farhaan…
Really fantastic service from Farhaan and his colleagues at Pulse. They are always willing to help when we call in. Also very quick to respond as well, unlike some of the other service providers out there.
Keep up the excellent work Farhaan and team
16 avril 2024
Avis spontané
Réponse de Pulse Fibre Limited trading as OPEN FIBRE NETWORK 2 LIMITED
Hi Unisha
Thank you for taking a time to leave a review on our service. We are so pleased we were able to assist with your query and Farhaan will be grateful for your feedback - we will be sure to pass it onto him!
We are committed to providing excellent service, so it is incredibly rewarding to know that we've met your expectations.
If you ever have any more feedback, or if you had anything else you'd like to discuss, please don't hesitate to contact us.
Best wishes
The Pulse Fibre Support Team
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