Pupnaps Avis 

414
•
TrustScore 3.5 sur 5

3,3

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Noté 1 sur 5 étoiles

Ordered 2 bed 45 DAYS AGO I have finally received one but not the second one. I am now getting no reply from customer services. I ORDERED TWO BEDS AT THE SAME TIME. WHY HAVE I ONLY R... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

We just recently purchased the ramp for our dog Milly She is 121/2 years old so she could access our bed. She has struggled with it as she found it slippery so we have had to add some wooden dowel... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

Update on previous review. Received bed a couple of weeks back, great quality and our dog loves it! Washes well too. Would recommend! Although now resolved, our criticism is getting the email from pu... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Super customer service, fantastic product. My dogs love their cozy donut beds. Fluffy, snuggly, thick cushions and best of all, the only company I found that had removable covers for washing. One arri... Voir plus

L'entreprise a répondu

À propos de l'entreprise


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3,3

Moyen

TrustScore 3.5 sur 5

414 avis

5 étoiles
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1 étoile

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3,3

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Noté 2 sur 5 étoiles

My dog chewed the whole thing apart so…

My dog chewed the whole thing apart so it was a total waste of money

4 août 2022
Avis spontané
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Réponse de Pupnaps

Hi Marianne,
We are so sorry to hear that your dog was in the minority of those who are able to chew through their beds. We try to make our beds as chew proof as possible but sometimes, determined dogs can manage to chew through their beds. As we really value our customers, I would love to help provide a resolution to this matter. I will be reaching out shortly, so please keep an eye on your emails.
Apologies again for any trouble this may have caused.
Kind regards,
The Pupnaps Team x

Noté 5 sur 5 étoiles

I bought the medium sized calming bed…

I bought the medium sized calming bed for my new Frenchie puppy and she LOVES it. So well made and super comfy. Love that the cover comes off and is machine washable. Thanks for an amazing well priced product.

4 août 2022
Avis spontané
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Réponse de Pupnaps

Hi Sharon,
Thanks for providing your positive feedback! We are so glad that your Frenchie puppy is happy with the new bed.
Warm regards,
The Pupnaps team x

Noté 5 sur 5 étoiles

Awesome customer service.

We have two Labradors who love their Pupnaps beds. They also love a snooze on the sofa so we purchased the furniture protector bed. Unfortunately the bed was faulty. Pupnaps were quick to respond and a replacement was sent out the following day.

28 juillet 2022
Avis spontané
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Réponse de Pupnaps

Hi Tony,
We are so glad to hear that you have had such a positive experience with us :)
Thanks so much for providing your kind feedback, we really appreciate it.
Warm regards,
The Pupnaps team x

Noté 4 sur 5 étoiles

Great customer service

Sadly, I had to return two items. At first, I experienced a slow response, however, once I was acknowledged I received nothing but prompt, friendly and professional service, from Red. I appreciated his/her understanding and clear explanation of the return process. Also, I did keep two items, which, one of my dogs has now taken a liking to (a grey calming bed).
I would recommend Pupnaps (ask for Red!).
Thank you.

27 juillet 2022
Avis spontané
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Réponse de Pupnaps

Hi there,
It is great to hear that you are not only satisfied with our products, but also the quality of our service!
Warm regards,
The Pupnaps team x

Noté 5 sur 5 étoiles

Delivery was very quick

Delivery was very quick! I like that I didn’t have to wait for it to arrive from OS!
Annie has never been one for beds, she’d rather sleep beside it but she’s now seen the light & loves snuggling up on her bed.

27 juillet 2022
Avis spontané
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Réponse de Pupnaps

Hi Christine,
We are thrilled to hear that our beds have been able to give Annie all the peace and comfort she deserves! We are also so happy that you're not only satisfied with our product, but our speedy delivery too!
Warm regards,
The Pupnaps team x

Noté 5 sur 5 étoiles

Fur Babies

I and both my Dogs Love the Large Pupnaps Beds as it is Plush and comfortable. I love it as is is easy to clean and my Fur Babies love it.

I purchased the Extra Large one for my Labradoodle as he was always on the Large Pupnaps Bed. I got the bigger size as he needs to be able to stretch out.
I find the Extra Large Bed it is not as plush and my Boy can not snuggle into it like he can they can on the Large Bed.

I did contact Pupnups who were great and explained in the Extra Large Beds they use a different filling and the reason why.

27 juillet 2022
Avis spontané
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Réponse de Pupnaps

Hi Kirsten,
It's great to hear that your furbabies are loving their bed, and that you're a happy customer too!
We appreciate your kind feedback :)
Warm regards,
The Pupnaps team x

Noté 4 sur 5 étoiles

Very comfy bed

Very comfy bed, my dog Chunky seems very happy with it and I can feel how soft and snuggly it is... not a bad price for a bed for a big dog (lab), and the delivery was v quick. Happily recommend it!

26 juillet 2022
Avis spontané
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Réponse de Pupnaps

Hi Eva,
We are thrilled to hear that our bed was loved by Chunky! We are also so happy that you're not only satisfied with our product, but our speedy delivery too!
Warm regards,
The Pupnaps team x

Noté 5 sur 5 étoiles

Easy ordering process

Easy ordering process. Calming bed arrived in super quick time and most of all our puppy loves it!! Thank you

26 juillet 2022
Avis spontané
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Réponse de Pupnaps

Hi Nicole,
Thanks for providing your positive feedback! We are so glad that your furbaby is happy with the new bed.
Warm regards,
The Pupnaps team x

Noté 5 sur 5 étoiles

We have bought every bed on the market…

We have bought every bed on the market but pupnaps are by far the favourite. They are great quality and easy to assemble again after washing. The customer service if excellent, I thought I had received the wrong product and they couldn't do enough to help me. As it turned out once I opened the package all the fluff popped out and I had received the correct order. 😅 The XL is huge which was for our 40+ kg boi, but he is just as happy in the large. So depends if your puppa prefers the nestling or space.

24 juillet 2022
Avis spontané
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Réponse de Pupnaps

Hi Michelle,
Thank you so much for providing your kind feedback!
We are so glad to hear that you have had such a positive experience with us, and that your pup is loving his new bed.
Warm regards,
The Pupnaps team x

Noté 5 sur 5 étoiles

The ramp was everything it was…

The ramp was everything it was advertised as. I'm very happy with my purchase.

23 juillet 2022
Avis spontané
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Réponse de Pupnaps

Hi Jan,
Thanks for providing your positive feedback! We are so glad that you are happy and satisfied with the ramp.
Warm regards,
The Pupnaps team x

Noté 5 sur 5 étoiles

Super quick resolution

A calming bed purchased several months ago developed a fault. Less than a week after contacting them a replacement has arrived, Lily is ecstatic as is my other dog who had to very reluctantly share his with her. I rarely write reviews but brilliant customer service deserves to be recognised and pupnaps totally exceeded my expectations. Thank you Red.

23 juillet 2022
Avis spontané
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Réponse de Pupnaps

Hi Jo,
Thank you so much for providing your kind feedback!
We are so glad to hear that you have had such a positive experience with us, and that your pup Lily is now again happily snoozing away in her new bed.
Warm regards,
The Pupnaps team x

Noté 2 sur 5 étoiles

Poor quality ramp

Poor quality ramp, bit of wood feel off straight out of the box and the carpet was secured to the ramp by staples and was peeling off the top. Returned for a refund. Customer service was good processing return.

22 juillet 2022
Avis spontané
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Réponse de Pupnaps

Hi Kate,
We are so very sorry to hear that you are not satisfied with our ramps. We strive to ensure every customer is satisfied with our business, and I apologize for any way in which we may have inconvenienced you.

Again, I am truly sorry that your experience with us has left you feeling disappointed, but thank you for your understanding.

Warm regards,
The Pupnaps team x

Noté 5 sur 5 étoiles

Great customer service

Great customer service - The website was not working properly - getting stuck on the payment. Emailed them to notify the problem and they processed my order manually in a very timely manner.

21 juillet 2022
Avis spontané
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Réponse de Pupnaps

Hi Lynne,
I'm so sorry to hear that you have experienced some issues in our website!
We are thrilled to hear that you are happy with our service anyway :)
Thank you so much for your kind feedback, we really appreciate it.
Warm regards,
The Pupnaps team x

Noté 5 sur 5 étoiles

THE BEST BED

Our pup loves her new bed! She takes herself in there all the time. She is sleeping the the night and it’s so warm and snuggly I have to fight to keep my kids out! Well worth it!

21 juillet 2022
Avis spontané
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Réponse de Pupnaps

Hi Julia,
Thanks so much for providing such positive feedback! We are thrilled that we have been able to provide a comfortable product for your pup :)

Thanks for your support!

Warm regards,
The Pupnaps team x

Noté 5 sur 5 étoiles

Excellent

Excellent! Bought a size L for my Labrador, who rarely had a chance to use it initially. My cat loved the bed so much, the dog ended up sleeping on the floor next to it! So, bought a size S for my cat too:) Now both animals sleep soundly. They took to the bed straight away. They sleep all night, and allow us to have a sleep in on the weekends. Winner! No issues trying to establish ‘buy in’ from them! Wishing I had purchased these years ago.

17 juillet 2022
Avis spontané
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Réponse de Pupnaps

Hi Sheree,
Aw, how sweet! We are thrilled that both your cat and Lab love their beds, and that they allow you to get in a few sleep-ins now, too!
Warm regards,
The Pupnaps team x

Noté 5 sur 5 étoiles

A grown up bed

Pup has grown and thought he fitted better in big sisters bed. No option, second large bed had to be ordered. They love them🥰🥰🥰

17 juillet 2022
Avis spontané
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Réponse de Pupnaps

Hi Ross,
We're so happy your pups both love their large beds!
Thanks so much for providing your feedback, we really appreciate it.
Warm regards,
The Pupnaps team x

Noté 5 sur 5 étoiles

My dog loves it❤❤

My dog loves it and it is still slightly big as she is still growing. She sleeps soundly on it all night. It arrived very quickly and was reasonably priced

15 juillet 2022
Avis spontané
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Réponse de Pupnaps

Hi Clare,
It's lovely to hear that your pup has warmed to her bed - hopefully it will be able to keep her comfortable as she grows!
Warm regards,
The Pupnaps team x

Noté 5 sur 5 étoiles

Greatest bed

I have had one of these beds for 2 years that my cats sleep in I have purchased anther for my new pup. They are the best on the market for comfort and washability. I have had cheap ones but they do not compare.

15 juillet 2022
Avis spontané
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Réponse de Pupnaps

Hi Julie,
Thanks so much for providing such positive feedback! We are thrilled that we have been able to provide a consistently comfortable product for your pup.
Warm regards,
The Pupnaps team x

Noté 5 sur 5 étoiles

Ordered cover for our boxer girl’s bed

Ordered cover for our boxer girl’s bed. Love being able to remove cover for washing. We take it in the caravan too, so I know she’ll settle and sleep through the nights.
She is an anxious pup and usually takes time to adjust to new things, but she took ownership of her pup naps bed immediately.

15 juillet 2022
Avis spontané
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Réponse de Pupnaps

Hi Judy,
We are so glad that your Boxer has taken to her bed right away, and that it's helped her to sleep through the night.
Warm regards,
The Pupnaps team x

Noté 5 sur 5 étoiles

Lovely comfy bed

My two little mini Foxies are sharing a medium size bed and they love it. Some mornings they don’t want to get out which is unusual for them. They seem very comfortable and content with it.
I love having a spare cover and being able to wash the cover. I had a different brand where the cover was not removable so his is better.

14 juillet 2022
Avis spontané
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Réponse de Pupnaps

Hi Caz,
Aww, how cute! We love hearing that your pups love to share their bed and that they're comfortable and content!
Warm regards,
The Pupnaps team x

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