Ordered 2 bed 45 DAYS AGO I have finally received one but not the second one. I am now getting no reply from customer services. I ORDERED TWO BEDS AT THE SAME TIME. WHY HAVE I ONLY R... Voir plus
L'entreprise a répondu
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Ordered 2 bed 45 DAYS AGO I have finally received one but not the second one. I am now getting no reply from customer services. I ORDERED TWO BEDS AT THE SAME TIME. WHY HAVE I ONLY R... Voir plus
L'entreprise a répondu
We just recently purchased the ramp for our dog Milly She is 121/2 years old so she could access our bed. She has struggled with it as she found it slippery so we have had to add some wooden dowel... Voir plus
L'entreprise a répondu
Update on previous review. Received bed a couple of weeks back, great quality and our dog loves it! Washes well too. Would recommend! Although now resolved, our criticism is getting the email from pu... Voir plus
L'entreprise a répondu
Super customer service, fantastic product. My dogs love their cozy donut beds. Fluffy, snuggly, thick cushions and best of all, the only company I found that had removable covers for washing. One arri... Voir plus
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My dog chewed the whole thing apart so it was a total waste of money

Réponse de Pupnaps
I bought the medium sized calming bed for my new Frenchie puppy and she LOVES it. So well made and super comfy. Love that the cover comes off and is machine washable. Thanks for an amazing well priced product.

Réponse de Pupnaps
We have two Labradors who love their Pupnaps beds. They also love a snooze on the sofa so we purchased the furniture protector bed. Unfortunately the bed was faulty. Pupnaps were quick to respond and a replacement was sent out the following day.

Réponse de Pupnaps
Sadly, I had to return two items. At first, I experienced a slow response, however, once I was acknowledged I received nothing but prompt, friendly and professional service, from Red. I appreciated his/her understanding and clear explanation of the return process. Also, I did keep two items, which, one of my dogs has now taken a liking to (a grey calming bed).
I would recommend Pupnaps (ask for Red!).
Thank you.

Réponse de Pupnaps
Delivery was very quick! I like that I didn’t have to wait for it to arrive from OS!
Annie has never been one for beds, she’d rather sleep beside it but she’s now seen the light & loves snuggling up on her bed.

Réponse de Pupnaps
I and both my Dogs Love the Large Pupnaps Beds as it is Plush and comfortable. I love it as is is easy to clean and my Fur Babies love it.
I purchased the Extra Large one for my Labradoodle as he was always on the Large Pupnaps Bed. I got the bigger size as he needs to be able to stretch out.
I find the Extra Large Bed it is not as plush and my Boy can not snuggle into it like he can they can on the Large Bed.
I did contact Pupnups who were great and explained in the Extra Large Beds they use a different filling and the reason why.

Réponse de Pupnaps
Very comfy bed, my dog Chunky seems very happy with it and I can feel how soft and snuggly it is... not a bad price for a bed for a big dog (lab), and the delivery was v quick. Happily recommend it!

Réponse de Pupnaps
Easy ordering process. Calming bed arrived in super quick time and most of all our puppy loves it!! Thank you

Réponse de Pupnaps
We have bought every bed on the market but pupnaps are by far the favourite. They are great quality and easy to assemble again after washing. The customer service if excellent, I thought I had received the wrong product and they couldn't do enough to help me. As it turned out once I opened the package all the fluff popped out and I had received the correct order. 😅 The XL is huge which was for our 40+ kg boi, but he is just as happy in the large. So depends if your puppa prefers the nestling or space.

Réponse de Pupnaps
The ramp was everything it was advertised as. I'm very happy with my purchase.

Réponse de Pupnaps
A calming bed purchased several months ago developed a fault. Less than a week after contacting them a replacement has arrived, Lily is ecstatic as is my other dog who had to very reluctantly share his with her. I rarely write reviews but brilliant customer service deserves to be recognised and pupnaps totally exceeded my expectations. Thank you Red.

Réponse de Pupnaps
Poor quality ramp, bit of wood feel off straight out of the box and the carpet was secured to the ramp by staples and was peeling off the top. Returned for a refund. Customer service was good processing return.

Réponse de Pupnaps
Great customer service - The website was not working properly - getting stuck on the payment. Emailed them to notify the problem and they processed my order manually in a very timely manner.

Réponse de Pupnaps
Our pup loves her new bed! She takes herself in there all the time. She is sleeping the the night and it’s so warm and snuggly I have to fight to keep my kids out! Well worth it!

Réponse de Pupnaps
Excellent! Bought a size L for my Labrador, who rarely had a chance to use it initially. My cat loved the bed so much, the dog ended up sleeping on the floor next to it! So, bought a size S for my cat too:) Now both animals sleep soundly. They took to the bed straight away. They sleep all night, and allow us to have a sleep in on the weekends. Winner! No issues trying to establish ‘buy in’ from them! Wishing I had purchased these years ago.

Réponse de Pupnaps
Pup has grown and thought he fitted better in big sisters bed. No option, second large bed had to be ordered. They love them🥰🥰🥰

Réponse de Pupnaps
My dog loves it and it is still slightly big as she is still growing. She sleeps soundly on it all night. It arrived very quickly and was reasonably priced

Réponse de Pupnaps
I have had one of these beds for 2 years that my cats sleep in I have purchased anther for my new pup. They are the best on the market for comfort and washability. I have had cheap ones but they do not compare.

Réponse de Pupnaps
Ordered cover for our boxer girl’s bed. Love being able to remove cover for washing. We take it in the caravan too, so I know she’ll settle and sleep through the nights.
She is an anxious pup and usually takes time to adjust to new things, but she took ownership of her pup naps bed immediately.

Réponse de Pupnaps
My two little mini Foxies are sharing a medium size bed and they love it. Some mornings they don’t want to get out which is unusual for them. They seem very comfortable and content with it.
I love having a spare cover and being able to wash the cover. I had a different brand where the cover was not removable so his is better.

Réponse de Pupnaps
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