Ordered 2 bed 45 DAYS AGO I have finally received one but not the second one. I am now getting no reply from customer services. I ORDERED TWO BEDS AT THE SAME TIME. WHY HAVE I ONLY R... Voir plus
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Ordered 2 bed 45 DAYS AGO I have finally received one but not the second one. I am now getting no reply from customer services. I ORDERED TWO BEDS AT THE SAME TIME. WHY HAVE I ONLY R... Voir plus
L'entreprise a répondu
We just recently purchased the ramp for our dog Milly She is 121/2 years old so she could access our bed. She has struggled with it as she found it slippery so we have had to add some wooden dowel... Voir plus
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Update on previous review. Received bed a couple of weeks back, great quality and our dog loves it! Washes well too. Would recommend! Although now resolved, our criticism is getting the email from pu... Voir plus
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Super customer service, fantastic product. My dogs love their cozy donut beds. Fluffy, snuggly, thick cushions and best of all, the only company I found that had removable covers for washing. One arri... Voir plus
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This is the 3rd Pupnaps bed we have purchased for our lab and he loves it. We like to have a couple of beds on rotation so his bedding is always clean and fresh. Everytime we have purchased from Pupnaps we have been very happy with the quality and the speed of delivery. Thank you.

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I bought the small Calming Furniture Protector for my Jack Russell, Molly who loves snuggling up on the lounge.

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Very happy with the service and products. We have two Pupnap beds for one dog, our girl just loves the comfort and security her beds give her. She is a rescue pup and these beds are perfect for rescue pups! Highly recommend! Just bought a cover to swap over whilst one is in the wash, and will buy another soon. Easy to clean, cover straight in the wash!

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Ordered our 2nd bed for our 2nd shih tzu and we couldn't be more happy with it. Fantastic service arrived quickly.

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Fantastic product. Exactly what was advertised, easy to wash, doesn’t smell like other dog beds and is easy on the eye! Recommend 100%

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I chose to go with an Australian based company as I thought it would be easier to deal with them if there were any issues, sadly I was sorely mistaken. They refuse to make or take phone calls and your only option is to deal with them via email. They only have one email address, so you can't appropriately give feedback about your dealings with any particular staff member.
To make matters worse, despite only dealing with customers via email, the questions I asked in my initial email weren't addressed until I was finally afforded my repeated request for someone else to deal with my issue, this was almost a week later. Although my initial emails were dealt with promptly, as the issue went on, the delay between responses became longer and longer which was getting me closer to the end of my 14 day trial period.
My issues that could have been easily resolved in a 10 minute phone call (or voice chat through their computer system) took 24 emails over 11 days. Such in inefficient way to do business with a local company.
I also found the sizing guide on their size chart to be fairly inaccurate and although I advised the supervisor of this in one of my emails to her she never acknowledged nor addressed this point.

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My two dogs (GSP’s) absolutely love these amazing pupnap beds. They even prefer them over the lounge! So they no longer try to get up onto the furniture.. Yaay! And they sleep all night. In fact wherever their beds are they plonk down and stay put. They love the shape and the way the sides curl around them - I guess that’s why they are called comforter beds. One of the best things about them also is that they are completely washable. The zips are strong and of good quality and the base is waterproof so the beds can be placed outside on the verandah. I purchased these around 18 months ago and they are still in great shape after many washes. I bought a new smaller one recently as a gift for a friend with a very old fractious dog and it has made a world of difference. Her dog is so much more settled. An awesome product! Highly recommend.

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My puppy loves his new bed, and although he’s only had it for about 3 weeks he hasn’t managed to tear a hole in it like his other beds so far. Super padded and fluffy. This bed isn’t cheap, however I feel like it’s going to outlast all the other cheaper beds I’ve bought so far. Delivery was very fast and I was updated about the progress of my purchase.

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Its a good bed. My cocker likes it but doesnt love it as I hoped he would.
I ordered the M in grey. The label on the box said it was grey but the bed inside was blue.
Confirming the bed doesn't have a blue tinge; it's navy.

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Taylor helped me sort an issue and she went above and beyond. Super fast shipping. Great quality.
My dog loves her new bed. Super warm. Lots of padding. Great quality zips too.

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Purchased a dog ramp. Item arrived in good time frame. Site was easy to navigate. My only issue is getting my fur baby to use the ramp:)

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My dogs love these beds. This was a new bed we bought to add to our collection. They are their ‘go to’ bed for most of the day when at home. Although they have a bed each, they often cuddle up together and share the one bed. Highly recommended.

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We have purchased two dog beds an extra large and a small. Both dogs love them. Now I just recently received the furniture protectors. They are so much nicer than an old sheet. Would definitely recommend to anyone.

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Received my order within a couple of days. The ramp was easy to set up and within 2 days my 13yr old Vern was using it to get himself up onto the bed. He is still a work in progress to use it getting off the bed without jumping down. The ramp was a great success compared to the steps which weren't.

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Beautiful looking and very cosy, say our beagle and Frenchie!

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Your order arrives assembled, a quick shake and your furry mates do the rest. Instant relaxed dog! You can then take as many ‘cuteness overload’ photos as you like!
And the speed from ordering to arriving is amazing.
Well done Pupnaps

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Delivered in 2 days. This is my second pupnaps bed and my dog just loves it. Curls up and buries his head under the soft rim.

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Great fast service by Pupnaps. We brought our dog a ramp as he daily jumps on furniture and our bed. The impact every time he lands will be detrimental to him in the long run. We are still training him to use it. Very happy with the product. It is well made.

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