Ordered 2 bed 45 DAYS AGO I have finally received one but not the second one. I am now getting no reply from customer services. I ORDERED TWO BEDS AT THE SAME TIME. WHY HAVE I ONLY R... Voir plus
L'entreprise a répondu
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We just recently purchased the ramp for our dog Milly She is 121/2 years old so she could access our bed. She has struggled with it as she found it slippery so we have had to add some wooden dowel... Voir plus
L'entreprise a répondu
Update on previous review. Received bed a couple of weeks back, great quality and our dog loves it! Washes well too. Would recommend! Although now resolved, our criticism is getting the email from pu... Voir plus
L'entreprise a répondu
Super customer service, fantastic product. My dogs love their cozy donut beds. Fluffy, snuggly, thick cushions and best of all, the only company I found that had removable covers for washing. One arri... Voir plus
L'entreprise a répondu
3,3
Moyen
414 avis
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My puppy loves his new bed the quality…
My puppy loves his new bed the quality is excellent they are so easy to remove the covers to wash and your service is excellent thank you .
28 avril 2022
Avis spontané
Réponse de Pupnaps
Hi Janice,
We're so glad that your puppy loves his new Pupnaps bed!!
xx The Pupnaps Team
Our beagle loves his new bed
Arrived quickly and once opened our beagle snuggled into his new bed! He loves it, calmer and more settled than before and sleeps better than ever
27 avril 2022
Avis spontané
Réponse de Pupnaps
We're so happy to hear that your beagle loved his new bed straight away!! We hope he continues to have his best sleep yet.
Thanks,
The Pupnaps Team x
Our dog is very anxious and he adores…
Our dog is very anxious and he adores this bed. He loves to push into the corners so it's like it is giving him a hug. This is the second one we have had. They are really durable and easy to wash by taking the filling out.
27 avril 2022
Avis spontané
Réponse de Pupnaps
Hi Kirsty,
We're so glad that our bed has helped your pup when he feels anxious. We bet he looks very cute all tucked up in his bed!! We hope his Pupnaps bed continues to keep him feeling safe and sound.
xx The Pupnaps Team
Great bed for my little dog plenty of…
Great bed for my little dog plenty of room to stretch and keeps him warm and calm as he is aging
Great service from this company
Very happy thank u👌🐶🐕🐩
27 avril 2022
Avis spontané
Réponse de Pupnaps
Hi Kathy,
We're so glad that your pup loves his new Pupnaps bed. We hope he continues to snooze soundly in his favorite bed.
xx The Pupnaps Team
My dog just loves his calming bed
My dog just loves his calming bed, I appreciated the helpful and efficient service I received after needing to change the size. Thanks Pupnaps
25 avril 2022
Avis spontané
Réponse de Pupnaps
Hi Connie,
Thanks for taking the time to write this review. We're so happy your experience with our customer service team was easy and helpful and that your pup is now in the right sized bed!!
xx The Pupnaps Team
Ordered my own first pupnap for our Oakley-
Ordered my own first pupnap for our puppy Oakley. My friend has pupnap beds for her older dog & recommended.. wow I’m thrilled with my first pupnap bed.. forevermore customer and recommender 😊
24 avril 2022
Avis spontané
Réponse de Pupnaps
Hi Acacia,
We're so happy that Oakley is a big fan of their new Pupnaps bed!! Hearing about our happy customers makes our day so, thank you!!
xx The Pupnaps Team
My dog indie loves her new orthopaedic…
My dog indie loves her new orthopaedic bed. Naps on it every day.
23 avril 2022
Avis spontané
Réponse de Pupnaps
Hi Sue,
We're so glad that Indie loves her new Orthopedic bed!! Thanks for sharing.
xx The Pupnaps Team
Excellent products and service
Excellent products and service, timing of delivery was extremely fast. Our dogs are enjoying their new comfortable beds.
21 avril 2022
Avis spontané
Réponse de Pupnaps
Hi Susan,
We're so happy to hear that you've loved your experience with Pupnaps! Hearing about happy pets and their owners makes our day. We hope you all have a wonderful weekend.
Thanks,
The Pupnaps Team x
Delighted with my Pupnaps dog ramp
Delighted with my Pupnaps dog ramp. Really well made, easy to store and my 11yr oldchihuahua who is highly suspicious of anything new, took to it very easily!I think the non slip carpet makes a huge difference. Would highly recommend 👏👍
15 avril 2022
Avis spontané
Réponse de Pupnaps
Hi Janet,
We're so happy to hear that your Chihuahua has been loving our Dog Ramp. We love hearing about our happy customers, so thank you for sharing :)
Thanks,
The Pupnaps Team x
Our puppy loves her Pupnaps bed
Our puppy loves her Pupnaps bed. We had 2 beds and the only one she will sleep in is the Pupnaps one. It is easy to wash and service through Pupnaps was fantastic. Best investment we have made for our puppy.
13 avril 2022
Avis spontané
Réponse de Pupnaps
Hi Nat,
We're so glad your puppy's favorite spot to snooze is her Pupnaps bed! We hope she continues to have her best sleep yet.
Thanks,
Taylor x
Happy with purchase of ramp l find the…
Happy with purchase of ramp l find the carport is a bit slippery on the high setting but overall seems good quality only thing now is some how still trying to get my dog to use it
6 avril 2022
Avis spontané
Réponse de Pupnaps
Hi Andrew,
While we are glad to hear that you are happy with the quality of your ramp, we are sorry that it has proven slippery for your pup - I have passed this feedback on to our team.
Thanks so much for your support, we really do appreciate it!
Warm regards,
Taylor x
Love them
We have 4 in the house and they absolutely love them 🥰
Wouldn’t buy anything else now!
31 mars 2022
Avis spontané
Réponse de Pupnaps
Hi Cindy,
I'm so glad that we have been able to provide a product that both you and your pups love!
Thank you so much for your loyalty to our brand, and for providing your feedback.
Warm regards,
Taylor x
Super product top notch customer service
Super customer service, fantastic product. My dogs love their cozy donut beds. Fluffy, snuggly, thick cushions and best of all, the only company I found that had removable covers for washing. One arrived with a small hole in the cover. They replaced the whole bed in just a few days. I mentioned my charge was different to the website advertised sale price - refund arrives just days later. HIGHLY RECOMMENDED and defo worth the investment!
30 mars 2022
Avis spontané
Réponse de Pupnaps
Hi Claire,
We are so thrilled to hear that you are loving our products and that we were able to resolve your issue promptly and effectively. Customer satisfaction is very important to us, so it's great to hear that you're pleased with our service!
Thank you so much for providing your kind feedback, we truly appreciate it.
Warm regards,
Taylor x
It's so good I bought 2!
My mini dachshund absolutely loves her Pupnaps bed. I have bought 2 beds now - one I keep upstairs and one I keep downstairs in my office. Warm, soft and comforting, she loves to nuzzle in and enjoy long naps. I love that it's also machine washable so it always looks and smells good.
30 mars 2022
Avis spontané
Réponse de Pupnaps
Hi Cristina,
It is so lovely to hear that your mini daschund loves her beds - she certainly is a very lucky pup to have two! We're also glad to know you're loving the practicality of our removable covers.
Thanks so much for providing your feedback, we really appreciate it.
Warm regards,
Taylor x
Prinni is very happy with her Pupnaps Bed and Covers
Prinni is very happy with her Pupnaps bed and its new cover and we are very pleased with their service.
Although we had a zipper failure on the new spare grey cover received recently, Taylor and her team exceeded all of our expectations in promptly sending us a free replacement.
Unfortunately the two ramps that we purchased were unsutable for Prinni, but Pupnaps accepted their return for credit without hesitation.
We cannot recommend them highly enough!
25 mars 2022
Avis spontané
Réponse de Pupnaps
Hi there,
We are so thrilled to hear that Prinni is happy with her Pupnaps bed, and that you were satisfied with our prompt service.
Thank you so much for your support and for providing such kind feedback, we really appreciate it!
Warm regards,
Taylor x
Great product
My review is a little different - I didn't buy the Pupnaps Ramp for a dog but for my chickens to get up and down to their sleeping area. It is the perfect height and they were easily trained to use it. Spoilt chickens!
15 mars 2022
Avis spontané
Réponse de Pupnaps
Hi Jenni,
What a great idea! We are so glad that our ramps have been able to help your chickens into their sleeping area - they certainly are very lucky!
Thank you so much for your feedback and support, we truly appreciate it.
Warm regards,
Taylor x
I have bought both size ramps one for…
I have bought both size ramps one for lounge and one for the bed
Max love’s using them both and as he’s a miniature dachshund they are great no more launching off the lounge
Highly recommend Pupnaps great service quick delivery and easy to use site
12 mars 2022
Avis spontané
Réponse de Pupnaps
Hi Ms Caren,
We are so happy to hear that our ramps have been able to assist Max with getting off the lounge, and that you were pleased with our level of service.
Thank you so much for your feedback and support, we truly appreciate it.
Warm regards,
Taylor x
So good, we had to get another one!
Our first bamboo cover Pupnaps bed was so popular we had to buy a second one so our cats didn’t have to fight over it! This bed must be super comfortable because the cats spend most of their day in it.
10 mars 2022
Avis spontané
Réponse de Pupnaps
Hi there,
We are thrilled that our beds are a hit with your cats, so much so that you had to buy a second!
Thank you so much for your feedback and support, we truly appreciate it.
Warm regards,
Taylor x
Bandanna review
I bought a bandanna for my little bichon,he loves it just haven’t been able to get him to sit still for a photo.Pupnaps are great would truly recommend their products.
8 mars 2022
Avis spontané
Réponse de Pupnaps
Hi Joanne,
We are so glad to hear your pup is loving their bandana - we would love to see a photo, I'm sure he looks adorable!
Thank you so much for your feedback and support, we truly appreciate it!
Warm regards,
Taylor x
Review on Pupnaps Ramp
This is the second Pupnaps product we have purchased for our gorgeous Milo, who is a mini dachshund. The ramp we purchased has been perfect for him and I highly recommend it to others. Service was excellent and delivery was quick. Thanks Pupnaps xx
27 février 2022
Avis spontané
Réponse de Pupnaps
Hi Janelle,
I am so glad to hear that the ramp has been perfect for your mini Dachshund pup and has suited Milo's needs and made life that little bit easier for him!
Thanks so much for sharing, and for your support!
Warm regards,
-Ellie. x
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