Pure Utilities Avis 

Spoke with Jean and Tina this morning and really found them very pleasant to deal with and sorted all my problems out very quickly. This is not the first occasion I have had conversations with Pure Utilities and all the personnel have been good.

I spoke to a couple of members of helpful staff in two departments. My call was transferred quickly and efficiently. It was such a positive experience to deal with real caring people and not “bots” or endless automated pre-recorded messages. Debbie in Customer Service was understanding and patient explaining my charges and payment options. One of my best experiences with any public relations advisers. I really appreciated her advice and explanations, as well as her email follow-up to record our conversation and to provide guidance relating to my water charges. Thanks and well done Pure Utilities from one satisfied customer.

The staff at Pure Utilities were very helpful and polite and produced all information quickly.

After meeting with Martin & Sean they were very helpful in assisting me to carry out my works on the electrical systems of their main head office.

All the staff were helpfull & polite.

Great company to deal with, we dealt with Martin was very helpful and proactive.

What a great company to deal with and a refreshing change from other utilites. They were helpful from the start of the call and went out of their way to help with the issues with a highly satisfactory result. First rate customer service and highly recommended especially for businesses looking to switch

Fantastic personal service and most proactive offering of competitive water rates - thank you

Highly recommend Pure Utilities!
I have been with Pure Utilities since opening my salon in 2018, great service and helpful.

We submit the water meter readings each week by image and numbers.
We are then billed monthly.
System works well.
Thus satisfied customer.

Had a problem with prices and services but I spoke to Victoria Carr in customer services who sorted it all. 150% satisfied. Very courteous and knowledgeable. pleasure to deal with

This company were extremely efficient in organising and installing a water meter and have been extremely efficient in responding quickly to any queries that I have had in the meantime. In this day and age, their excellent customer support is a rarity and highly appreciated.

I needed help understanding a recent bill from Pure Utilities and the agent was incredibly helpful. The lady ensured that I fully understood the bill and the billing process. 10/10 for ensuring I fully understood.

I have found Pure Utilities to be a very easy and straightforward company to deal with. As a company they are also very good at communicating with their customers which is very important!

Excellent seamless experience!

I had to move my previous licensing agent to Pure utilities recently and it was seamless & quick too with the friendly support of Sanah Arshad.

She’s super terrific!

Highly recommend Pure Utilities. I am a customer of Pure for multiple properties and have found them to be much better than my other water supplier. Customer services were very helpful with a water leak I had and Jenny handled the case extremely well

A great service with real people and a fantastic customer service ethic. Jane, Callum and Karen helped me through with advice for setting up a direct debit for my holiday let. Thank you your advice was the best!

Great customer service and reasonably priced

Samantha and Sana talked me through the steps required to set up a new contract. Sana clearly explained the contract and Samantha the billing. They both made it as straight forward as possible. Very professional service.
Many thanks,
Janice

ridiculous company sending me bills totally out of the blue for a shed that has no water or drainage

Asset
Jane the lady I was dealing was so helpful nothing was too much of a bother, she got issues dealt with quickly and efficiently .. great company to deal with
Morag