Bought and it did not work for me. I wrote them three times for a refund and have been ghosted each time! Very disappointed! And mad about the lack of communication and refund!
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
My thing is that RestEar is supposed to be a product that as a company the reviews show it as positive product.....I cannot even find RestEar product when I google.........Trust Pilot should take... Voir plus
I've had issues with earwax buildup for a while now and it was starting to affect my hearing temporarily. I didnt want to keep going to the doctor just for ear cleanings so I decided to give Puriear a... Voir plus
L'entreprise a répondu
I was intrigued by Puriear's advert and decided to give them a try, as I do suffer from wax in my ears. I am so glad I did, because the wax clearer really does gently remove excess wax, which make my... Voir plus
L'entreprise a répondu
2,8
Moyen
55 avis
A répondu à 62 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Bought and it did not work for me
Bought and it did not work for me. I wrote them three times for a refund and have been ghosted each time! Very disappointed! And mad about the lack of communication and refund!
29 mars 2026
Avis spontané
This was terrible
This was terrible! The product just made my ear blockage worse, and then a month later they made an additional charge for a subscription I never agreed to! Do not go with this company!
12 mars 2026
Avis spontané
My thing is that RestEar is supposed to…
My thing is that RestEar is supposed to be a product that as a company the reviews show it as positive product.....I cannot even find RestEar product when I google.........Trust Pilot should take action against this product. Below is from RestEar website....
"I was worried this wouldn’t help either, but within 5 minutes the dizziness finally started to fade."
Excellent 4.7
15.456 Reviews
4 mars 2026
Avis spontané
Do not buy!!
Do not buy!!! When you look at the price, always factor in the extra £60-£80 you WILL have to pay to see an audiologist to undo the mess and damage these things can and will cause. Tried it once, followed the instructions and was left in half dead agony for 4 days. If you think you need one of these, cut out the middle man and go straight to an audiologist.
23 décembre 2025
Avis spontané
Réponse : Puriear
Hi Pete,
Thank you for your feedback. We don't know the conditions under which you used our product, the precautions you took, or whether you followed the instructions, but it seems a bit simplistic to place the responsibility for your previous daily hygiene on our product after only one use.
Similarly, we never received any emails from you, and we find your comment surprising.
We remain at your disposal for any further information or questions.
Kind regards,
Joanna
Puriear Support Team
Puriear Works
I received my Puriear within a week of ordering and if comes with great attachments and easy to understand instructions. I've used it a few times and it has worked for me.So glad I decided to purchase as I have had an ear wax problem for most of my 62 years and have finally found something that really works.I would highly recommend.
24 septembre 2025
Avis spontané
Réponse : Puriear
Hi Scott,
Thank you so much for sharing your wonderful feedback! We’re thrilled to hear that your Puriear arrived quickly and that it’s been working well for you. It’s great to know the attachments and instructions made it easy to use, and even better that it’s helping with a long-term concern.
We truly appreciate your recommendation and are so glad you made the decision to try Puriear.
Warm regards,
Joanna
Puriear Support Team
I purchased this a while ago so dont…
I purchased this a while ago ( July 7th 2025 )so dont suppose that I would get a refund, but although I've read instructions carefully - its not working for me. it will teach me never to order anything advertised on facebook again as it was obviously a scam to catch people such as myself
Money wasted and as a 81 year old seems I was easily caught
7 juillet 2025
Avis spontané
Réponse : Puriear
Hi Jacqueline,
We understand your concern and truly regret to hear about your experience. We have already responded to your previous email regarding this matter — please check your inbox and kindly reply at your convenience so we can further assist you.
Kind regards,
Joanna
Puriear Support Team
Not happy at all money spent no product that works
Myself and my friend still haven't managed to use the machines even though I was sent a video on how to use it 🙃 so I'm not happy with the products
2 octobre 2025
Avis spontané
Réponse : Puriear
Hi,
We sincerely apologize for the inconvenience you’ve experienced with your product. Please reach out to our customer support team at contact@puriear.com
so we can arrange either a replacement or a refund for you.
Thank you for your patience and understanding.
Regards,
Joanna from Puriear
Don’t waste your money
Don’t waste your money. Tried this product on softened wax and hard wax. It doesn’t have enough suction to pick up a fleck of dust. I would have returned it but lost a small component so couldn’t. Now in the waste bin.
12 septembre 2025
Avis spontané
Réponse : Puriear
Hi Jenny,
Thank you for your feedback. We’re sorry to hear about your experience with the product. Please note that one of our customer service representatives has already reached out to you directly to assist further.
Best regards,
Joanna
Puriear Support Team
I was intrigued by Puriear's advert and…
I was intrigued by Puriear's advert and decided to give them a try, as I do suffer from wax in my ears. I am so glad I did, because the wax clearer really does gently remove excess wax, which make my hearing aids work better. Very helpful and enthusiastic staff and I thoroughly recommend this product. Thank you Puriear.
16 août 2025
Avis spontané
Réponse : Puriear
Hi Robert,
Thank you so much for sharing your experience with us! We’re delighted to hear that the wax clearer has helped improve your comfort and made a positive difference with your hearing aids. It’s wonderful to know our product and team have been helpful for you.
Your recommendation means a lot to us. We truly appreciate your support.
Best regards,
Joanna
Puriear Team
Great customer service. Great product
The customer service I received was great. I was provided the tracking number for my order, and it arrived very fast. After using the device for the first time, my hearing has been better than ever, and my ears don't feel clogged anymore. I definitely recommend this product to anyone dealing with loss of hearing or excess earwax.
9 juillet 2025
Avis spontané
Réponse : Puriear
Hi Carter,
Thank you so much for taking the time to share your experience with us. We’re absolutely delighted to hear that your order arrived quickly and that the device has made such a positive difference for you.
It’s wonderful to know your hearing has improved and that your ears no longer feel clogged. Feedback like yours means a lot to us, and we truly appreciate your kind recommendation to others who may be dealing with similar concerns.
If you ever need any assistance or have further questions, please don’t hesitate to reach out. We're always happy to help!
Thank you again for your trust and support.
Warm regards,
Joanna from Puriear
Réponse : Puriear
Hi Ethan,
Thank you so much for your positive feedback — we’re delighted to hear that you can hear clearly out of both ears again!
It’s always wonderful to know our product is making a real difference for our customers. If you ever need any assistance or have questions in the future, we’re always here to help.
Wishing you all the best, and happy listening!
Best regards,
Joanna from Puriear
Réponse : Puriear
Hi Karina,
Thank you so much for your kind words! We're delighted to hear that your order arrived earlier than expected and worked perfectly for you.
If you ever need any assistance or have questions in the future, please don't hesitate to get in touch — we're always here to help.
Have a wonderful day!
Best regards,
Joanna from Puriear
No more itching
After using this product , i feel much comfortable. I no longer experience any itching in my ear due to wax buildup. It was really helpful and made a noticeable difference
28 juin 2025
Avis spontané
Réponse : Puriear
Hi Jay,
Thank you so much for your kind words! We're really happy to hear that our product made a noticeable difference and helped relieve the discomfort you were experiencing.
Your feedback means a lot to us, and we're glad it’s made things more comfortable for you.
If you need any further assistance or have any questions, feel free to get in touch — we’re always here to help!
Warm regards,
Joanna from Puriear
I hate ear stuff but this wasn't bad at…
I hate ear stuff but this wasn't bad at all
27 juin 2025
Avis spontané
Réponse : Puriear
Hi Rohan,
Thank you so much for your kind words! We're really pleased to hear that your experience wasn’t bad at all — especially as we understand ear care can be a little uncomfortable for some.
If you ever have any questions or need further assistance, please don’t hesitate to reach out. We're always happy to help.
Wishing you all the best!
Warm regards,
Joanna from Puriear
Highly recommend
Absolutely one of the best companies I’ve ever dealt with.
Customer service is second to none.
I made an error in my order which was sorted in no time over the weekend,
Highly recommend this company and staff
22 juin 2025
Avis spontané
Réponse : Puriear
Hi Mary,
Thank you so much for your lovely message — it truly means a lot to us! We’re delighted to hear that you’ve had a positive experience with our service and team.
It’s always our goal to provide fast, friendly, and reliable support, and knowing we’ve made a difference for you really makes our day.
If there’s ever anything else you need or if we can assist you in the future, please don’t hesitate to reach out.
Thanks again for your kind words and recommendation — it’s very much appreciated!
Best regards,
Joanna from Puriear
I cannot give it zero as that is the…
I cannot give it zero as that is the amount of wax removed from my ears despite using solutions to soften/loosen the wax. A complete waste of money
22 juin 2025
Avis spontané
Réponse : Puriear
Hi John,
Thank you for your feedback. We're sorry to hear the product didn’t work as expected for you. We understand how disappointing this can be.
One of our customer support representatives has reached out to you via email to assist further. Your satisfaction is our priority, and we appreciate you bringing this to our attention.
Kind regards,
Joanna from Puriear
I have only used the product once since…
I have only used the product once since receiving it yesterday . But I am so impressed with amount of wax it has removed from both ears. I have had long term problems with excess wax . As the NHS Wales no longer provide wax removal service I have been forced to pay. £70. Privately 3 times a year. !!! So I was so pleased
with the result . I did apply a sprey cleaner to soften
The wax prior to the treatment .
24 mai 2025
Avis spontané
Réponse : Puriear
Hi J,
Thank you for your kind feedback—we’re so glad to hear the product worked well for you after just one use. We understand how difficult and expensive managing excess wax can be, especially with limited NHS services, so it's great to know our product is helping.
If you need anything else, feel free to get in touch!
Best regards,
Joanna from Puriear
A product that does exactly what it says.
A product that does exactly what it says, the staff couldn't have been more helpful.
10 avril 2025
Avis spontané
Réponse : Puriear
Hi Terry,
Thank you so much for your kind words and positive feedback! We're really glad to hear that the product met your expectations and that our team was able to help.
If you ever need anything else, please reach out at contact@puriear.com.
Best regards,
Joanna from Puriear
Poor product. Hassle for refund
Low suction power makes this useless. Terrible customer service. I’m on my third request for return details. If I knew it would be such a hassle to return I wouldn’t have ordered.
5 mars 2025
Avis spontané
Réponse : Puriear
Hi RD,
We sincerely apologize for the frustration you’ve experienced. We understand how disappointing this situation must be, and we truly regret any inconvenience caused.
One of our customer support representatives has already reached out to you via email. Please check your inbox, and if you haven’t received the information, let us know—we’re happy to resend it.
Your satisfaction is our priority, and we want to make this right. If there’s anything else we can do to assist you, please don’t hesitate to reach out.
Best regards,
Joanna
So much better than cotton buds!
No more guessing! I can see exactly what i’m doing, so i don’t push wax in deeper. Easy to use and much safer. wish i bought it sooner!
3 février 2025
Avis spontané
Réponse : Puriear
Hello Mattro,
Thank you for your positive feedback! We're delighted to hear that you're finding the Puriear tool easy to use and safer for ear care. It's great to know it has made a difference for you.
If you ever have any questions or need further assistance, feel free to reach out at contact@puriear.com. Enjoy your Puriear!
Best regards,
Joanna from Puriear
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