Bought and it did not work for me. I wrote them three times for a refund and have been ghosted each time! Very disappointed! And mad about the lack of communication and refund!
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
My thing is that RestEar is supposed to be a product that as a company the reviews show it as positive product.....I cannot even find RestEar product when I google.........Trust Pilot should take... Voir plus
I've had issues with earwax buildup for a while now and it was starting to affect my hearing temporarily. I didnt want to keep going to the doctor just for ear cleanings so I decided to give Puriear a... Voir plus
L'entreprise a répondu
I was intrigued by Puriear's advert and decided to give them a try, as I do suffer from wax in my ears. I am so glad I did, because the wax clearer really does gently remove excess wax, which make my... Voir plus
L'entreprise a répondu
2,8
Moyen
55 avis
A répondu à 62 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Just ordered 2 of these,but have…
Just ordered 2 of these,but have accidently accepted an offer,instead of declining it,have sent an email,as I only wanted 2 of these,now done a search on google for reviews,and now wish I had done this earlier,as there a lot of unhappy customers ? Hoping the 2 I receive are fine,and I get a refund of the 3rd item,otherwise I will be returning these for a FULL REFUND
8 septembre 2023
Avis spontané
Réponse : Puriear
Dear Stephen,
Thank you for your message. I understand your concerns regarding your order. Rest assured, we’ve noted your request for a refund on the third item, and one of our customer support representatives has already reached out to you via email.
Your satisfaction is our priority, and we’re here to help. If the items don’t meet your expectations, we’ll ensure a full refund for any returned products.
Best regards,
Joanna
Very little suction
Very little suction. Only useful part is the curved head to collect wax
28 août 2024
Avis spontané
Réponse : Puriear
Dear Vicki,
Thank you for sharing your feedback with us. I’m sorry to hear that you found the suction to be insufficient. Your experience is important to us, and I understand how disappointing this must be.
Please know that one of our customer support representatives has already reached out to you via email to address your concerns. Your satisfaction is our top priority, and we are committed to resolving this for you.
Thank you for giving us the opportunity to assist you.
Best regards,
Joanna
Absolutely does not work contacted…
Absolutely does not work contacted customer service they give me a partial refund
28 août 2024
Avis spontané
Réponse : Puriear
Dear Janet,
I'm sorry to hear about the issues you've encountered. We take your concerns seriously, and one of our customer support representatives has already reached out to you via email.
Your satisfaction is important to us, and we're here to help resolve this.
Thank you for your understanding.
Best regards,
Joanna
Not fit for purpose
I really do need to stop falling for miracle Facebook product testimonials. This item was not fit for purpose, too extent I just went and got my ear done properly for not that much more money at optical express in 3 minutes. Will just bin this more hassle sending it back. Ps. No Suction to clarify the fit for purpose in fact not sure what purpose it has at all
20 août 2024
Avis spontané
Réponse : Puriear
Hello Allan,
Thank you for sharing your experience. I'm sorry the product didn’t meet your expectations, especially with the lack of suction. I understand your frustration and your decision to get the issue resolved professionally.
If you reconsider returning the item or need any assistance, we're here to help. Please contact us at contact@puriear.com. Your feedback is valuable, and we'll use it to improve our offerings.
Best regards,
Joanna
i was skeptical at first pleasantly surprised!
I had read some mixed reviews about puriear, but i decided to give it a shot because i really needed a solution for my earwax problem. To my surprise, the device worked wonderfully! the suction was just right, and it effectively removed the wax without any discomfort. I did have a minor issue with the parts fitting initially, but the customer service team was incredibly helpful and sent a replacement part promptly. Im happy with my purchase and would recommend giving puriear a try
12 juillet 2024
Avis spontané
Réponse : Puriear
Hi Tina, Thank you for sharing your positive experience with Puriear! We're delighted to hear the device worked well for you and that our customer service promptly resolved your issue. We appreciate your recommendation and your trust in us despite mixed reviews.
If you need any further assistance, feel free to email us at contact@puriear.com. We're here to help!
Regards,
Bryan of Puriear
Ineffective product probably scam.
Product is completely ineffective. Suction is non existent. Parts supplied didn’t even fit properly on the device.
This is a scam.
No I didn’t bother trying to claim my money back, and as can be seen in other comments it would not have resulted in anything other than obfuscation.
More fool me
16 avril 2024
Avis spontané
Réponse : Puriear
Hi Lewis. Thank you for sharing your feedback with us. I’m truly sorry to hear about the difficulties you’ve encountered with the suction and the fitting of the parts on your device. I understand how frustrating this must be, and I apologize for any inconvenience you’ve experienced.
Your satisfaction is very important to us. One of our customer support representatives has already reached out to you via email to address these issues and assist you with any necessary resolutions.
If you have any additional questions or concerns, please don’t hesitate to respond to the email from our support team or contact us directly at contact@puriear.com.
Regards,
Bryan
Bought two puriear devices for me and a…
Bought two puriear devices for me and a mate. Brilliant quality and top-notch support. Highly recommend!
22 juillet 2024
Avis spontané
Réponse : Puriear
Hello Kieran. Thank you for your wonderful feedback!
We are thrilled to hear that you and your mate are enjoying the Puriear devices and find them to be of brilliant quality. Your recommendation means a lot to us.
If you need any further assistance, feel free to email us at contact@puriear.com. We're here to help!
Regards,
Bryan
Don't waste your money
Don't waste your money, go to specsavers and get the job done properly.
14 janvier 2024
Avis spontané
Device has no suction
Device has no suction. I do have a problem with earwax, but now as a consequence of using this device it has made no difference at all. Very disappointed.
11 juillet 2024
Avis spontané
Réponse : Puriear
Hi Chris. Thank you for reaching out to us. I’m sorry to hear that you’re experiencing issues with the suction of your device. I understand how frustrating it must be, especially when dealing with earwax problems.
I want to assure you that your satisfaction is our top priority. One of our customer support representatives has already contacted you via email to address your concerns.
Thank you for your patience and understanding.
Regards,
Bryan
Requested refund (not yet) received, but now charging me even more! 😩
Further to my previous review where they were charging me for 2 Puriears instead of one, I requested a refund. I now find they are charging me £44.39 and I haven’t even received ANY yet!
11 juillet 2024
Avis spontané
Réponse : Puriear
Hello Beryl. I’m sorry to hear about the additional charges and the delay in receiving your refund. I understand how concerning this situation must be.
I want to assure you that your satisfaction is our top priority. One of our customer support representatives has already reached out to you via email to address these concerns.
If you have any further questions or need additional assistance, please feel free to reply to their email or contact us directly at contact@puriear.com. We are here to help and ensure that this matter is resolved promptly.
Regards,
Bryan
Product doesn't work due to minimal…
Product doesn't work due to minimal suction would suggest looking at a more powerful alternative product that is fit for purpose.
14 juin 2024
Avis spontané
I tried the unit and had no suction
I tried the unit and had no suction, so I decided to send it back. They offered me a discount if I kept it. First 50% then 70% I told them I would prefer to return the item with full money back as the advert says. They then told me it had to be sent back to the USA for a full refund. The item was sent from Cannock in the UK why should I have to send it back to the USA. Iam still awaiting a reply from them. I have also in formed Facebook of the situation.
20th July 2024
Since my first review I have decided to get the 70% refund on the useless wax remover. I still have not got the refund and will be surprised if I do. Thinking if they offered me 70% off how much are they really worth. Facebook has not replied to my complaint.
I have received my refund not a full one but it arrived in my account. I have tried to suck some sugar up with it but no suction. It's now in the bin.
Did not get a reply from Facebook.
9 juillet 2024
Avis spontané
Réponse : Puriear
Hello Allan. Thank you for sharing your experience with us. I’m sorry to hear about the issues you’ve encountered with your purchase and the subsequent handling of your refund request. Your satisfaction is our priority, and we deeply regret any inconvenience this situation has caused.
To resolve this matter promptly, one of our customer support representatives has already reached out to you via email to discuss the next steps. We want to ensure to address any remaining concerns.
Please let us know if there is anything else we can assist you with. We value your feedback and are committed to making things right.
Regards,
Bryan
I love it
I've tried ear drops in the past but never achieved the results that I have with Puriear. I found Puriear incredibly easy to use for removing ear wax, offering a clear difference without the hassle
6 avril 2024
Avis spontané
Réponse : Puriear
Hi Susan. Thank you for sharing your experience with Puriear. We are delighted to hear that you found our product incredibly easy to use and that it provided a clear difference in removing ear wax compared to other ear drops you have tried in the past.
We understand how frustrating it can be to deal with persistent earwax issues and are glad that Puriear has been effective and hassle-free for you. Your feedback is greatly appreciated and motivates us to continue delivering high-quality products.
If you have any further questions or need assistance, please do not hesitate to reach out at contact@puriear.com. We are always here to help.
Thank you once again for choosing Puriear.
Best regards,
Bryan
Good puriear device
Recently, I tried Puriear for my persistent earwax problem and got great results. My hearing improved from muffled to clearer after removing the wax that had been pushed in by cotton buds. It was easy, painless, and incredibly effective. Highly recommended.
29 février 2024
Avis spontané
Réponse : Puriear
Hello Chris. Thank you for taking the time to share your positive experience with Puriear. We are thrilled to hear that our product has helped improve your hearing and that you found the process easy, painless, and incredibly effective.
At Puriear, we are dedicated to providing solutions that genuinely make a difference in our customers' lives. Your feedback is invaluable to us and reaffirms our commitment to quality and effectiveness. We appreciate your kind words and your recommendation.
If you have any further questions or need assistance, please do not hesitate to reach out at contact@puriear.com.
Thank you once again for choosing Puriear.
Best regards,
Bryan
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.