For the 1st time in ages I've received my delivery on the nominated date. Think the chosen courier was the reason. So hope it goes back to being this way again. The best complete supplement out there.... Voir plus
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Lisez les avis des autres
My 2 cats Lotty and Nickos, loves purform, they have only ever eaten this from kittens, they are both 1 year old now, and are thriving. You know what you are feeding your cats with Purform, unlike s... Voir plus
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Been a customer of the product since 2017 and have seen the website and payment mechanism change quite a lot. Our last order was via the website using our iPad and a normal browser. The performanc... Voir plus
L'entreprise a répondu
My ferret loves Purrform. Lots of variety in flavours and treats and always good availability. I had one order where an incorrect item was sent, and getting this replaced was really easy. Customer se... Voir plus
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À propos de l'entreprise
Informations provenant de diverses sources externes
We believe that the benefits of a natural complete Raw cat food meat and bone diet far outweighs those associated with cooked and dry food. It is now widely accepted by many animal and veterinary professionals around the world that a raw food diet can have many health benefits over processed food. Your cat is able to digest and utilise the ingredients in raw food as this replicates what it would eat in the wild.
Coordonnées de contact
PO Box 604, WD5 5BP, Abbots Langley, Royaume-Uni
- 0800 909 8099
- enquiry@purrform.co.uk
- purrform.co.uk
4,6
Excellent
335 avis
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Réponse de Purrform
Thank you so much for your kind feedback. We’re delighted to hear you’ve been using us for years and that your cats love the food — that really means a lot to our whole team. We truly appreciate your continued support.
The only food my cat will eat
I always get a great service from purrform. The food my cat loves and will only eat. Yesterday 9th Jan i was a little worried with the delivery due to the snow. But it turned out even though was a little late out of hourly slot my parcel got delivered safely which was a relief.
10 janvier 2026
Avis spontané
Réponse de Purrform
Thank you so much for your lovely review. We’re really pleased to hear that you consistently receive great service and that your cat loves the food so much — especially knowing it’s the only food they’ll eat.
We completely understand your concern given the snowy conditions, so we’re delighted to hear your delivery arrived safely, even if it was slightly later than planned. Thank you for your patience and continued support.
Company sent us a 10% discount
Company sent us a 10% discount. When we placed an order we couldn’t apply this despite being within the offer period.
The company failed to respond to initial complaint via the website and only eventually replied after a complaint email was sent.
They refused to honour the 10% after the order was placed and simply told us to place another order.
4 janvier 2026
Avis spontané
Réponse de Purrform
Thank you for taking the time to leave a review.
We’re sorry for the frustration caused around the discount code and the communication issues you experienced. To clarify, discount codes are unfortunately not able to be applied retroactively once an order has been placed, which is why we advised that the code could be used on a future order instead.
We’d also like to explain that we did not receive your initial message via the contact form on our website. We understand how frustrating this must have felt from your side, and we apologise for the delay in responding — once we received your follow-up email, we replied as quickly as possible.
We appreciate that this was disappointing, and your feedback has been shared internally to help us improve both how we communicate discount terms and how we monitor incoming enquiries.
We do genuinely value your custom and hope we can provide a smoother experience for you going forward.
Can't Leave a Review Without The Product
Asking for a review when I haven't even received the product yet, wow.
8 janvier 2026
Avis spontané
Réponse de Purrform
We’re sorry for the confusion and truly appreciate you bringing this to our attention. Review requests are sent automatically, and we understand how frustrating it can be to receive one before your order arrives. Your feedback helps us improve, and we appreciate your patience while your delivery is on the way.
The Website is easy to navigate
The Website is easy to navigate, it is a bit cluttered though. Checkout can be hit-and-miss especially if you have a discount code like Birthday or Loyalty points. It’s not clear that only one code can be used, though fairly obvious. Once logged in, a list of the codes available would be useful, we have four cats with four birthdays, keeping track of which codes are still ‘active’ is messy. Probably a general ‘loyalty discount’ would be cleaner, other pet suppliers use this method, if individual sales drives are needed, one-off price cuts on individual products would work. Delivery with DPD usually works well. A set delivery charge would possibly work better than the present percentage charge, £5 ish would seem reasonable. As the products are fairly high value, free delivery over say, £200 would encourage larger orders, the product does store in a freezer so buying a few extra tubs wouldn’t create storage issues. Our cats eat 10x tubs every 3 weeks, so 30 or 40 tubs doesn’t last very long.
2 janvier 2026
Avis spontané
Réponse de Purrform
Thank you for such a thoughtful and detailed review — we really appreciate you taking the time to share this feedback.
We’re glad to hear you find the site easy to navigate and that DPD delivery generally works well. Your comments around checkout, discount codes, and loyalty rewards are especially helpful. We understand how managing multiple birthday and loyalty codes can become confusing, and your suggestion of a clearer, more streamlined loyalty discount model is something we’re actively considering, along with better visibility of available codes once logged in.
On delivery, thank you for the suggestions around pricing and incentives for larger orders. We wanted to clarify that we do offer free delivery on orders over 40kg which works out at 80 tubs or 40 boxes of pouches, which many customers use to stock up — as you mention, the freezer-friendly nature of the product makes this easier. Your point about encouraging larger orders is well taken.
Thanks again for the constructive feedback and for being such a loyal customer (and for feeding four very lucky cats!). We’ll be sharing your suggestions with the wider team as we continue to improve the experience.
I’ve been feeding my Milo with Purrform…
I’ve been feeding my Milo with Purrform for over 5 years and have been super happy with the efficient service and response. Only area for improvement from my perspective, would be to update the platform to make it easier to see how discount codes and points can be redeemed.
6 janvier 2026
Avis spontané
Réponse de Purrform
Thank you so much for your loyalty and for feeding Milo Purrform for over 5 years — that truly means a lot to us! We’re delighted to hear you’ve been happy with both the service and our response times. We also really appreciate your constructive feedback about the platform. Making discount codes and points easier to view and redeem is something we’re actively aware of, and feedback like yours helps us prioritise improvements. Thanks again for your continued support and for taking the time to share your experience 💚🐾
Purrform are the best!
Purrform products are unique in providing raw cat food with human quality meats and in meal sized sachets, boxed & frozen. The delivery process is perfect & never late. They are prompt and proactive with any queries and quickly resolved an issue I reported with a discount code not working. I am 100% satisfied with Purrform and our cat Neve loves the food.
5 janvier 2026
Avis spontané
Réponse de Purrform
Thank you so much for taking the time to leave such a lovely review. We’re delighted to hear that you appreciate the quality of our human-grade meats, our meal-sized sachets, and our delivery service. It’s great to know our team was able to resolve your query quickly, too. Most importantly, we’re thrilled that Neve loves the food! 🐾 Thank you for your support — it truly means a lot to us.
Literally Life Changing Product
I’ve been a PurrForm customer for a couple of years now, and it’s not an exaggeration to say it has been life changing. I have two female Maine Coons, both 5 years old, one of whom has some intimidating intolerances and was incredibly ill for the first 3 years of her life. She flirted with death a couple of times in 2023 and I was at the end of my ability to cope. I have a great vet and after a half day in hospital, many tests and scans, it was confirmed that her gastrointestinal system was so inflamed it looked like she was full of kids party balloons (I was already working with her intolerances at this point, and didn’t know what else to try). I had been trying to get her onto raw food with no luck.
Enter PurrForm. It took a while, she isn’t a lover of change, but she ultimately took to the Duck & Turkey Premium pouch (because of course a premium range, bougie floof). She had become such a frequent flyer at my vet he was genuinely giving me a frequent visitor discount. In the summer of 2023 it was not uncommon for her to be there 2-3 times a week. Once the PurrForm bedded in toward the end of 2023… everything changed.
From 2024, she became a different cat. She had always been a skinny Maine Coon, even though she had a long and tall frame. Across 2024 she gained 2kg and had ZERO VET VISITS. In fact she has been ill ONCE in 2 years. She is absolutely huge, nudging 9kg now, but not fat, just the solid cat her frame was meant to be.
She went from a skinny, sickly animal costing me thousands, to a massive and stunning cat who is a picture of health. I went from someone suffering clinical stress and constant anticipatory grief, to someone who wasn’t. The past two years have been the most unbelievable and significant change to both my life and hers.
PurrForm changed our lives. This food is incredibly high quality, super conveniently packaged, expertly delivered and their customer service is exceptional. I cannot truly encapsulate the difference this product has made to the lives of one Maine Coon and one human. I buy 10 boxes a month, 120 a year, and it is worth every single penny.
25 décembre 2025
Avis spontané
Réponse de Purrform
Thank you so much for taking the time to share this moving review. We’re truly honoured to have played a part in such a positive change for both you and your Maine Coon. Hearing how she’s thriving now—and how much peace of mind it’s brought you—means more to us than we can express. Thank you for your trust, your loyalty, and for being part of the Purrform family 🐾
One of the best raw foods out there!
I feed raw on a rotation, using different brands on different days, and Purrform has been consistently excellent. The range makes rotation easy and all of my cats LOVE it🐈
24 décembre 2025
Avis spontané
Réponse de Purrform
Thank you for sharing this! We’re so pleased to hear Purrform works so well in your rotation and that your cats love it 🐈 Having a varied, enjoyable diet is so important, and it’s great to know our range helps make that easy. Thanks again for your support!
Outstanding all round
Quick delivery, excellent packaging and our cat loved it. So much better for their overall health and teeth than biscuits and processed wet food.
23 décembre 2025
Avis spontané
Réponse de Purrform
Thank you for your lovely feedback! We’re glad everything arrived quickly and well packaged, and even happier to hear your cat enjoyed it 🐾 Thanks for choosing us and for taking the time to share your experience.
Great raw for ferrets
Always great quality raw food that is packaged beyond excellence. I actually buy for ferrets rather than felines and they love it. Raw diet best for ferrets but it can be difficult transitioning them from dry to raw. With this good, I have successfully moved five over, which shows a good quality food that's appreciated by them.
23 décembre 2025
Avis spontané
Réponse de Purrform
Thank you so much for your review! We’re thrilled to hear the quality and packaging stand out, and it’s fantastic that your ferrets are loving it too. Congratulations on successfully transitioning them to raw – that’s a real testament to their enjoyment of the food. Thanks again for your support
We got trial box for our Bengal cat
We got trial box for our Bengal cat , and loves it, quick service and delivery,
15 décembre 2025
Avis spontané
Réponse de Purrform
Hi Sally, thank you for your feedback, we're glad to hear your Bengal loves our food!
Purrform review
Easy to use website. Reliable, quick delivery. Good level of communication
19 décembre 2025
Avis spontané
Réponse de Purrform
Thank you for taking the time to leave us a review!
The reason I’ve been a customer for 10 years
Having used Purrform for approximately 10 years now, I can absolutely recommend this company. The quality is consistent, they arrange delivery on time every time. There have been just two occasions in 10 years where I have had a problem (one was an incorrect order/ another was a problem with delivery). It was fixed as soon as possible, Purrform pulling out the stops to help, and me learning a lesson in not leaving everything to the last minute just in case. With the late order my cats had to try something else, this did not go down well, I tried everything but couldn’t match the meat or the quality.
I actually don’t know what I would do without Purrform. It is expensive, I don’t know anyone else who pays out what I do on a monthly basis to feed their cats, however, I guess it’s the quality and service that you are paying for which I can not fault at all
17 décembre 2025
Avis spontané
Réponse de Purrform
Thank you so much for taking the time to share such a detailed and thoughtful review. We’re incredibly grateful for your loyalty over the past 10 years – that really means the world to us.
We’re delighted to hear that you’ve found our quality and reliability to be consistent, and we truly appreciate your understanding on the rare occasions when things didn’t go quite to plan. We’re glad we were able to put things right quickly, and it’s reassuring to know that our commitment to our customers (and their cats!) came through.
We completely understand your comments about price, and you’re absolutely right – we put everything into sourcing the best ingredients and providing the level of service we’d want for our own pets. Hearing that you couldn’t find anything that matched the quality really reinforces why we do what we do.
Thank you again for your trust and support. Your cats are very lucky to have such a dedicated owner, and we’re honoured to be part of their lives 🐾
Superior Product and overall experience
Easy to order, 450g tubs are great (less plastic waste than 'premuin' daily tins which seem about same price). Good range which our two British Blues seem to like. British made which is a distinct positive (vs. shipped in from Indonesia or somewhere). DPD next day delivery is excellent.
16 décembre 2025
Avis spontané
Réponse de Purrform
Thank you so much for your kind review! We’re delighted to hear you’re happy with both the product and the overall experience. It’s great to know the 450g tubs work well for you and help reduce plastic waste, and we’re especially pleased that your two British Blues are enjoying the range 🐾
We’re proud to be British made, and it’s wonderful to hear that this is something you value too. Thanks as well for highlighting our next-day DPD delivery — reliability is really important to us.
We truly appreciate your support and look forward to serving you (and your cats!) again.
Cats love it 😸
We'd been trying to get all of our cats over to raw but a couple are very picky - really slowly introduced Purrform alongside their usual meat and thankfully now, very happy to say, that all of them are now devouring it, clean bowls every day. Great selection to choose from, excellent customer service, products arrive well packaged, no damage and still frozen. Just wish it was cheaper, but clearly they have very expensive tastes 😼.
13 décembre 2025
Avis spontané
Réponse de Purrform
Thank you so much for taking the time to leave such a lovely review 🐾
We know how challenging it can be to convince picky cats to accept a new food, so we’re absolutely delighted to hear that all of yours are now happily tucking into their Purrform meals — clean bowls are always the best feedback!
It’s also great to hear you’ve been pleased with our range, customer service and delivery. We take a lot of care to make sure everything arrives safely and perfectly frozen, so your comments really mean a lot to the team.
Amazing Product, used for years…
I have been using this for many years now for my British Shorthairs and for their kittens. I have had overall a great experience but a few issues of broken tubs where plastic has got inside and I've had to sort this out but majority of the time no issues. I feel this offers the best for my kittens and they do thrive on this. So I do highly recommend.
3 décembre 2025
Avis spontané
Réponse de Purrform
Thank you so much for your wonderful review! We’re thrilled to hear you’ve trusted our product for so many years and that it’s helped your British Shorthairs and their kittens thrive.
We’re truly sorry for the occasions where tubs arrived broken—your feedback is important, and we’ll continue working to prevent this from happening.
Thank you again for your recommendation and for being such a loyal customer. We really appreciate you and your furry family! 🐾💛
First classquality product and service
Top-quality product and service. My fur kids (Bengals) will only go for raw minced rabbit from Purrform. Delivery by DPD is always fantastic, polite, and punctual. Couldn’t ask for more.
9 décembre 2025
Avis spontané
Réponse de Purrform
Thank you so much for your wonderful review! We’re delighted to hear that your Bengals love our raw minced rabbit — it means a lot to us to know we’re keeping your fur kids happy and healthy. We’re also glad our delivery partners continue to provide the punctual, reliable service you expect.
We truly appreciate your support and kind words! If you ever need anything, we’re always here to help. 🐾💛
good quality
The cat that loves raw food totally adores the pigeon variety. In fact although I try to give her a variety - that's the one she would happily live on for ever given the chance. This is one of the few companies that supplies pigeon raw cat food and I think it may be the only one left now. The food is good quality and smells fresh, forks over easily so I am not presenting my very fussy cat with a solid lump and every scrap gets eaten.
3 décembre 2025
Avis spontané
Réponse de Purrform
Thank you so much for taking the time to leave such a wonderful review!
We’re absolutely delighted to hear that your cat is such a big fan of the pigeon variety. It’s fantastic to know she enjoys it so much that she’d happily choose it every day! We’re proud to offer proteins that are a little harder to find, and it’s great to hear that the quality, freshness, and texture are all hitting the mark for both you and your very discerning feline.
Thank you for trusting us to feed your fussy cat — it truly means a lot. If you ever need anything we’re always here and happy to help.
Give her a little chin scratch from us! 🐾
I wouldn’t feed my 2 ragdoll cats anything else
After trying my 2 ragdoll cats on a variety of different raw foods, I found Purrform and have been feeding them it for the past few years. They love the rabbit in the tubs and share a premium pouch in the evening. I wouldn’t feed them anything else. The quality is really good, and consistent. Both cats have beautiful coats, are healthy and love meal times. I stock up once a month, and keep one tub open in the fridge and another defrosting in the fridge, which works well so there is never a panic of not having food defrosted. I would highly recommend Purrform, as a company that provides great quality products for our beloved pets and for their customer service. They are always very responsive and friendly if I need to email about anything, and as I live near the factory, when I pick up my order.
30 novembre 2025
Avis spontané
Réponse de Purrform
Thank you so much for taking the time to share your experience! We’re delighted to hear your ragdolls have enjoyed PURRFORM for years and that the quality, consistency, and variety work so well for them. It’s wonderful to know your feeding routine runs smoothly and stress-free. We also truly appreciate your kind words about our team — it means a lot. Thank you for your continued trust and for recommending us! 🐾
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