Excellent experience with the shop. I purchased a Cybex G3 and was very impressed with the service. They offered a price match, making sure I got a great deal, and the delivery was incredibly fast —... Voir plus
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Arrived day after ordering, very easy to put up. Perfect fit. Very impressed with overall experience.
L'entreprise a répondu
have asked to return an unopened pram bundle bought less than 30 days ago, as their refund policy states, I am entitled to a refund. Only to be told I cannot after 14 days ! And can only get store cr... Voir plus
Perfect shop for anyone looking for baby bits! We have bought almost every one of our nursery accessories, furniture, the pushchair from Pushchair Expert! The products are amazing, the staff are so fr... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Prams, Pushchairs, Car Seats and more from the UK's number one Pushchair Review Experts. We bring our unrivalled knowledge to selling pushchairs and car seats. We also sell nursery furniture, baby carriers and much more besides.
Coordonnées de contact
Unit 24, King Street Industrial Estate, PE6 9NF, Peterborough, Royaume-Uni
- 01778 562806
- hello@pushchairexpert.com
- pushchairexpert.com
4,1
Bien
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 81 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Great service
Great service. Ordered a car seat for our newborn who’s due in a few weeks. Never expected the car seat to turn up less than 24 hours after we ordered it!
4 février 2025
Réponse de Pushchair Expert
Thank you Elise, we really appreciate you taking the time to leave your 5 star feedback and are so glad that we could get your new car seat to you quickly.
Réponse de Pushchair Expert
Thank you for your great feedback, we hope to see you back again soon!
Next day delivery was actually 4 day…
Next day delivery was actually 4 day delivery. Horrible customer care.
1 février 2025
Réponse de Pushchair Expert
We’re sorry to hear that your order took longer to arrive than expected. We can confirm that it was dispatched on the same day, but unfortunately, delays can sometimes occur with the courier, which are outside of our control.
We always strive to provide the best possible service, and we understand how frustrating delays can be. If you would like to discuss this further, please don’t hesitate to contact our support team—we’d be happy to assist you.
Amazing service.
Delivery was so fast! I ordered my wagon in the afternoon and it was delivered the following day! Amazing service. Also best price with 10% off.
27 janvier 2025
Réponse de Pushchair Expert
Thank you Anna, we are so pleased to hear that your Wagon arrived quickly, we hope you enjoy it and hope to see you again soon.
return item only set up and put back in…
return item only set up and put back in box and they tuck 25% off me saying the bags was open and box was damaged box was fine when it left my house& and it cost £36 to return,so £200 down and no pram🤯
23 janvier 2025
Réponse de Pushchair Expert
Thank you for your feedback.
We’re sorry to hear that you are unhappy with your return experience. Unfortunately, when the item was received back, it was not in a resellable condition—the box had significant damage and had been taped back together, and the item itself showed signs of use.
We always strive to be fair with our return policies, and in this case, a restocking fee was applied in line with our terms. However, we can see that you have since been refunded in full. If you have any further concerns, please feel free to contact our support team, and we’ll be happy to assist.
Incredible service
Got in touch about my request, was responded to almost immediately. Goods were delivered the next day. Absolutely fabulous!
22 janvier 2025
Réponse de Pushchair Expert
Thank you for your kind words!
We’re so pleased to hear that you had a great experience with us. Providing quick responses and fast delivery is something we always strive for, so it’s fantastic to know we met your expectations.
If you ever need anything else, we’re always happy to help!
Réponse de Pushchair Expert
Thank you Jeffrey, we really do appreciate your feedback and hope to see you back again soon!
Réponse de Pushchair Expert
Thanks Graham! It means a lot to the team to get your 5 star feedback!
I am very happy with the safety gate
I am very happy with the safety gate. I have looked for several months for one that was narrow enough to fit, as my stairs are very narrow. So pleased to find one. Thank you.
11 janvier 2025
Réponse de Pushchair Expert
Thank you for your great feedback, we are so pleased to hear that you love your narrow stair gate. Hope to see you again soon!
Réponse de Pushchair Expert
Thank you Thomas! We really appreciate the 5 star review! Hope to see you back again soon!
Shipping time was superb… however …
Shipping time was superb.
My only issue was the quality of the packaging, the shipping envelope really wasn’t suitable for the flimsy box from the manufacturer. Basically the ordered item’s presentation packaging got crushed in transit. The item itself was undamaged however this is supposed to have a gift. If it wasn’t for the item’s scarcity and the limited timeframe it would have been returned.
10 décembre 2024
Réponse de Pushchair Expert
Thanks for sharing your feedback. We're really glad the shipping was quick and that the item itself arrived in good condition, but we’re so sorry the presentation box got crushed in transit. We totally understand how disappointing that must be, especially when it’s meant as a gift.
We will pass your feedback onto the manufacturer and take this on board to improve going forward. If there’s anything we can do to help make this right, please let our customer support team know—we’re here to help.
Thanks again for letting us know, and we hope we can give you a better experience next time!
Réponse de Pushchair Expert
Thank you Julie, we really appreciate you taking the time to leave such great feedback and hope to see you back again soon.
The package was inadequately packed and…
The package was inadequately packed and the carrier, DPD, had taped it up during transit.
I decided not to keep the item but the returns process was far from easy and seemingly discouraging returns… I sent it back last week but still no confirmation it’s been returned and no sign of the refund, i will be tracking via Evri. I had to download the Evri App and then pay £7 to return it. They don’t provide a returns service so beware what you order etc.
25 novembre 2024
Réponse de Pushchair Expert
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and want to address your concerns.
We always ensure that all items are securely packaged when they leave our warehouse, but unfortunately, once the parcel is with the courier, we have limited control over how it is handled during transit. We work with trusted courier services, including DPD, to ensure reliable deliveries, but we sincerely apologise for any inconvenience caused in this instance.
As for the returns process, we aim to make it as straightforward as possible. We are sorry to hear it didn’t meet your expectations and understand your frustration. Please be assured that our customer support team is here to help. If you’re still waiting for confirmation of your return or refund, we encourage you to contact us directly so we can resolve this as a priority.
We truly value your feedback and will review our processes to ensure we provide the best possible service in the future. Thank you for bringing this to our attention.
Perfect
Great company to order from, we got some pushchair accessories and they all arrived quickly and in perfect condition.
15 novembre 2024
Réponse de Pushchair Expert
Thank you for your 5 star review it means a lot to us and we hope to see you back soon!
Positive Purchasing Experience
Easy to navigate site. Good price for product. Speedy delivery.
13 novembre 2024
Réponse de Pushchair Expert
Thank you Jeryl it means a lot to get such great feedback! Hope to see you back again soon!
Fold learning tower
Quick delivery and good customer service. Disappointed with damaged box(package)
6 novembre 2024
Réponse de Pushchair Expert
Hi Sunita, thank you for your feedback, sorry to hear that you were not satisfied with the condition of the box on delivery, please contact our support team if you would like to discuss this further.
Good all round service and decent price.
Good all round service. Product seems fine but I haven't as yet been able to 'road test' it ... only on the inside lounge window.
26 octobre 2024
Réponse de Pushchair Expert
Thank you Keith, we appreciate you taking the time to leave your feedback and hope to see you back again soon!
Réponse de Pushchair Expert
Thank you Tetiana! We are so pleased to hear that you love your high chair and hope to see you again soon!
Ordered socket covers with having…
Ordered socket covers with having granchildren visit often easy to install looks great on wall . Quick delivery also very pleased
12 octobre 2024
Réponse de Pushchair Expert
Thank you Thomas! We really appreciate you taking the time to leave your feedback with us and hope to see you again soon!
Good value product
Good value product, delivered quickly. Amazing how few pressure gates are available for 70cm doorways
30 septembre 2024
Réponse de Pushchair Expert
Thank you Nick! Thanks for taking the time to leave your 5 star review. We are pleased our gate range worked for you! Hope to see you back again soon!
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