puzzleYOU USA Avis 

The quality is terrible. Colors are not clean and consistent. And the pieces don’t fit cleanly together. Manufacturing quality is poor. Also, I tried to change my order within minutes of placing it and got the cold shoulder. This company has substantial work to do in order to become a good corporate citizen. Right now, I give them an F.

The very quick response to the issue I had which was missing pieces. The follow up with a replacement puzzle was good business.
GREAT JOB!!

Our family gifted us a stunning puzzle (collage of pictures) for our 50th wedding anniversary. Even the box it arrived in was beautiful!
We were crushed when our dog chewed up one puzzle piece, but PuzzleYOU USA acted immediately to help us complete the puzzle. I love this company. Totally satisfied customer!

I am thrilled that the problem I wrote a review about a few days ago has been resolved. I received my Snowy Owl puzzle today July 9, 2026!!
Thank You PuzzleYou for your prompt communication regarding the problem that is now solved!!
Twice previously I have ordered and received a puzzle/picture and have been very satisfied with each one.
DeVonne Koppenberg
Fairbanks, AK

I've received my order of 3 boxes of puzzles from 'puzzleYOU'. I'm very pleased with their high quality, speed and an amazing customer service. Fantastic people doing a great job. I can recommend them wholeheartedly. They are our family's go-to puzzle company for life. Thank you 'puzzleYOU'. You're simply THE BEST.

I have used puzzleYOU numerous times and without fail they exceed all expectations! They make gift giving personable and thoughtful! Their attention to detail and expedited shipping is so unique in today’s marketplace. Highly recommend!

Loved the template options, especially when I figured out how to move pictures around (click on the pic in place, you can remove X, or re-center/crop the picture).
Shipping was very fast; the box with its custom title looks great. I haven't seen the puzzle because it's a gift, but am very happy with the look based on the picture on the box. They don't offer image refinement services, so do a scan at at least 300dpi.

Easy to upload photo to create the puzzle, prompt reply about the order, and excellent keeping me in the loop about shipping, and delivery. Will order another puzzle in a month.

I am sorry I can only leave a 5-star review... your most excellent puzzles deserve ten stars! High-quality pieces with a very sharp image, fun to build, and delivered so quickly!

This year I ordered a collage style puzzle as a Mother's Day gift. My order was created, shipped, and delivered extremely quick. (Ordered on a Wednesday night and was delivered by Saturday!) Very happy with the quality of the puzzle and my mom is excited to put it together.

Last year I had ordered a puzzle for my MIL. Same thing - it was a very quick turnaround with a great outcome. Hence why I'm a return customer :)

I went to the puzzleyou.ca website believing they were a Canadian company. They are a German company using websites in other countries to sell their product. There were many customs charges after the fact. No chance to decline as you already ordered the product. Way over priced for what you get. I sent a message to the company and their response was basically read the fine print. This is not good business practice.

We've ordered multiple puzzles from this company before and they have been great. My last order resulted in a puzzle with a missing piece. After requesting a replacement, the company sent a new one and our special puzzle is now complete. Excellent customer service and response. Thank you!

Puzzles were sent damaged , all 3 boxes !! This company gave us NO help on resolving the problem. Terrible customer service! Don't buy from them.

Amazing experience! Beautiful puzzle. Awesome customer service as well! Thank you!

I have completed well over 100 puzzles over the years and have never encountered issues like this.
This custom puzzle was missing one piece, but the more significant problem was the die-cut quality.
Numerous pieces had nearly identical shapes and were cut with such loose tolerances that they would physically fit into multiple locations, particularly in areas where the image colors were similar. In several rows, pieces with virtually identical cut profiles and similar coloring could be swapped and would “fit” without obvious resistance.
This occurred repeatedly throughout the build, not just once. It made the puzzle unnecessarily confusing and frustrating because you could not rely on piece shape to confirm proper placement, something that should never be an issue with a well-manufactured puzzle.
For a custom product at this price point, the cutting precision and quality control should be significantly better.
Between the missing piece and the inconsistent die-cutting, the overall experience was disappointing. I would not purchase again.

Processing and delivery is so fast! Quality products. After struggling with some other online vendors, it’s a relief to order from PuzzleYOU.

PuzzleYOU was perfect, I ordered a few puzzles for a friend and they arrived on time and in perfect condition. Then, I had a request for puzzles with an ice skating theme I wanted prior to the Olympics [for same friend] and had difficulty framing the photos correctly. PuzzleYOU customer service provided very specific, accurate, and timely guidance which worked perfectly and the puzzles were ordered & arrived prior to the Olympics. My friend was very happy, thank you PuzzleYOU USA, excellent service and very high quality product.

I uploaded a family picture that I cleaned up using AI which turned out great. Got the puzzle quickly but the imagery was blurred, pieces weren’t very thick and had a hard time getting the pieces to fit properly. Waste of money and time. Don’t buy from this company.

I ordered a 1000 piece puzzle for my wife for Christmas. Super excited to surprise her with a puzzle of our cat. My wife starts putting it together, borders first. The borders were too blurry to put together. As we attempted to put the edges together, it was evident that the pixels reproduced in the puzzle were bad. My wife gave up. I compared my high resolution photo provided which was sharp throughout the photo, all the way to the edges. I reached out to the company, providing images of the photo vs. the puzzle produced. I asked them to reproduce with a smaller puzzle. They consistently put the problem back on me saying that “maybe” the photo auto focused on the middle of the image, even though the photo did not show that. After a couple of email exchanges, and my pointing to their satisfaction guarantee, they said the best they would offer is a 30% discount on my next order.

I would have taken a redo, a smaller puzzle, something. But a discount on a future order when my first was not of good quality? Horrible customer service. Should have gone with a different manufacturer.

Excellent Puzzle, excellent customer service. The puzzle was great quality, and fun to put together. Because this was a custom puzzle, we want to frame it. After completing, we saw there was a piece missing. I contacted customer service. They were awesome. They responded promptly. They were very courteous and professional. They resolved the issue, and I am a happy customer. I highly recommend this company and their products.