puzzleYOU USA Avis 

I have ordered 2 puzzles and both came out beautiful. The customer service was prompt and accommodating.

It was an awesome exact puzzle from photograph and arrived very soon!!!
Have already made another order.!!!!

I received a picture puzzle as a gift and thought it was a cool idea. Then I turned around and ordered from them and learned their company is not the best. I would not recommend ordering from them. Their quality is not good/sharp. You cannot call and speak with anyone if you have issues/problems with your order and they do not respond to emails in a timely fashion. They do not include a full picture of what you submit with your puzzle gift. I would suggest using other outlets that includes phone numbers where you can contact them if there's a problem/issue.

Fist off this is a German company which masquerades as either a Canadian or US company. I ordered a puzzle worth $53 and paid $14 for shipping only to have UPS demand an exorbitant "customs brokerage" fee $29. I've refused delivery and requested a refund. Don't buy from this company!

As others have noted, there are additional import fees charged before you can receive your puzzle. I was already spending a lot under the premise that I was ordering from a Canadian company (per their country selection page) - nowhere did they mention my order would ship from overseas, nor that I would have to pay nearly the cost of the puzzle again in duties... but the most disappointing part was when I contacted them to let them know they should make it clear if it's shipping from another country, and they basically gaslit me saying it's clearly stated and it's my fault for missing it. I'm obviously not the first complaint they've received about this, so they clearly know it's an issue and don't care to do anything to rectify it. They can absolutely calculate and collect duties up front but choose not to because they know people wouldn't spend $150 for a puzzle when they can order one from an *actual* Canadian company.

Awesome job! Loved the picture puzzle ordered and it was delivered efficiently. It was a nice gift. Had a slight issue with original order missing a couple pieces when assembled. Reached out & notified. They quickly responded and apologized, then offered to resend a complete puzzle. They promptly prepared the new order to ship. Great customer service!!! Will certainly give them continued support. Highly recommend!!!

Very disappointed. First there is no phone number to speak to anyone. I left two emails and haven’t received a response. The pieces themselves are good with a few that are lifting off at the top. it’s extremely challenging to put this 1000 piece puzzle together. Many pieces are very similar and appear to be a true fit. I have completed other puzzles from different companies so I am not a beginner. It should be enjoyable and it is not.

Ordered a puzzle, once it was finished, I was missing a piece but I had an extra green piece, there is no green in my puzzle what so ever. Customer service said they would be in contact in 1-2 business days, that was over a week ago. I got the puzzle of my Parents who both passed in 2025, today Jan 9th is the 1 year anniversary of my Dad's passing.

El día 13 de Diciembre hice un pedido número Ticket #444275006 y lo esperaba para Navidad, a día de hoy 9 de Enero no sé nada de mi pedido, no me contestan a los emails y esta cobrado desde el día 13 de Diciembre.
El lugar de entrega es mi casa y siempre hay gente
Dejo mis datos para que puedan comprobar todo y no digan que no saben datos
Carmen Bergé
Tfn 649344341
Hoy 23 de Enero y sigo igual, sin saber nda de el paquete

Recieved as a gift and was missing a piece but customer service helped look up the order and is sending a replacement which is really nice. Quality was very good. Took awhile to hear back right after the holidays so if you have an issue be patient, they did end up reaching out and helping! I would use this company again.

Setting up the puzzle on the PuzzleYou website with my provided photo and then purchasing it was quite straightforward. The puzzle was produced and delivered more quickly than I thought it would be (3 days!). Seeing my photo on the box cover was wonderful; the gift recipient was equally excited. However, the excitement ended when we actually tried to assemble the puzzle. The first problem is that the image I used for the puzzle had significant regions with little or no detail (although there was WAY more detail than I would normally include in a printed photo). The second problem is that the puzzle pieces themselves have very little variation in shape. The upshot is that we could snap two pieces together, but still not be sure that they were indeed supposed to go together. Other puzzle manufacturers address this with greater variations in the shapes of the pieces or by stamping a grid of letters on the backs (one can check to see if the letters are contiguous across the boundaries of the pieces). Our frustration mounted to the point that we ended up putting the pieces back in the box and setting aside for now.

Horrible customer service from Puzzleyou.com
The picture that was uploaded said the quality was great. Received the puzzle as a Christmas gift for my kids and the picture on the front of the box is so blurry you cannot even recognize the people in the photo. I have contacted puzzleyou.com at least 6 times now over 2 weeks and no response. This cost $42.95 and I will be doing a chargeback on my credit card ASAP. Buyer beware!!

Ordered a puzzle for Christmas. Never received it. Customer service refused to issue me a refund.

My wife and I love our puzzle. It's great putting it together from one of our adventures. The puzzle came out a little dark so the next time we order we will lighten the image a bit.

El puzle ha quedado espectacular.
Encantado es poco con el trato con el cliente. Tuve un problema y me lo han solucionado lo más rápido posible.
Lo recomiendo al 100%

Terrible customer service. They don't respond if you have an issue. I wouldn't recommend buying from them. Lots of other options.

I need to say that I am amazed at how quickly you all print and ship. The first time I purchased, I was shocked. Then what is even better is that the puzzles themselves are very high quality prints. I have purchased from PuzzleYou and another competitor and PuzzleYou without questions has been the best. Most modern customer service practices are ok - PuzzleYou seems 5 stars out of 5 stars. I am very impressed with the selections of formats - and with those formats comes an extremely well tailored user interface and experience via the upload and editing process. I admit - I do choose to use photos that fit within the image’s field orientation (landscape or portrait) and when the photos are uploaded “magically” the system is able to “decide” the best placement within the field via cropping, etc. I just had to send a message to say that I am really happy with what PuzzleYou does. Elite shipping - I was overjoyed to see that you were all in Williamsport. My daughter and her husband live in Philly. They love it there. Anyway - they will get the puzzle well before Christmas and I cannot wait to see her 🙂 when she sees it. I had ordered my wife a puzzle (she needs an endorsement - she is a puzzle genius) and my daughter said “wow! She’s going to love that! I love it!” And I thought at the last minute to get her one as well. Ordered somewhere around 10pm CST on a Friday night, selected express shipping because it is worth it, and before 12 CST on Saturday, I had a UPS tracking number.

Now - I order A LOT. PuzzleYou’s service is TRULY freaky fast and TRULY high quality.

I’ve ordered theee puzzles. Great customer service. I had an issue with damage from the shipment and they immediately sent another. Love the puzzles and made very well.

This is a fabulous gift to someone else or even to yourself. Wow. And customer service was outstanding. I made a mistake and they made it right. Would highly recommend dealing with puzzleyou.

Easy to order, Fast shipping, Great product!
I have ordered about 9 Puzzles this past month for Christmas and want to say you have brought joy to the folks that I have given them to. I think it's the best gift I have ever given by the smiles on their faces.... a HUGE Thank-you!!