puzzleYOU USA Avis 

We received as a gift. Picture just so so on quality. Terrible chemical odor that did not go away until we were finished. We constantly are doing puzzles and never had an odor last this long.

I emailed them with a question about my puzzle AND an idea for an upsell to their customers. The replies I received were passive aggressive and rude. I have not opened the puzzle I ordered because it is a gift, but the picture quality on the box is terrible and they don't include a picture inside (that is the question that I wrote them about). Don't order from them!

The 200 piece puzzle was the first time my 7 year old granddaughter was met with such a challenge. It was a picture of the two of us after we completed an old puzzle of hers. We did the new puzzle together. She was much better at it than I. After completing it, I got the tightest, warmest hug EVER!

Horrible customer service and ignorant people who deal with any issues. RUN FAR AWAY FROM THE NUT JOB WHO HANDLES THEIR COMPLAINTS.
CHEAPLY MADE JUNK.
IM SENDING TO BBB AND FILING CONSUMER COMPLAINT IN THE STATE.
ABSOLUTELY A CRAZY AT THE HELM.

Very disappointed in this company! I ordered two puzzles for my daughter’s birthday and they were mailed to the wrong address. I contacted Puzzleyou and they blamed it on UPS. When I called UPS… They said they were given the wrong address. The company never tried to make it right. They even sent me a copy of the address that I gave them and it was correct with the apartment number on the second line. They addressed it using the apartment number as the street address. The girl in customer service told me I needed to adjust my attitude when I asked how they were going to help me I just want the puzzles I paid for in full!

I use this company every year for our anniversary and I absolutely love it. The puzzles are always fantastic and the quality is spot on:) I might be a little bias because it’s made in Williamsport pa where I grew up but I didn’t know that when I started using them!

Great experience. Website was really easy to use, and showed previews for the box, and puzzle-cut!

Extremely fast shipping, excellent quality pieces that are thick, printed well and seem to be unique shapes.

To all the 1-star reviews who uploaded low-res, or poorly cropped images: you need to do your own quality check! The tools on the website make it almost impossible to mess up.

Also, you will pay duty charges in Canada. It's clearly listed on site.

I was very careful about securing the PERFECT image for the puzzle. I made sure I cropped and crimped the image to perfection. The resolution was given 5 stars. I used my iPad to take a beautiful photo and uploaded it. I saved the image and applied it. What da you know?
When I received the box of puzzle pieces—-unecessary data like the time stamp, screenshot information, date I took the photo was ALL part of the image! I was so OUTDONE! I will NEVER use them again! They were cheaper than the company I have used in the past and I thought I was getting a good deal. Goes to show you:
YOU GET WHAT YOU PAY FOR!

El puzzle venía sin una foto y en su lugar, traía una de las otras fotos duplicada. Una pena porque fue un regalo de mis amigos.

DO NOT ORDER from this company

We bought a 50$ puzzle and were charged 25$ in fees by UPS. There was never any mention of this throughout the order, and they never even sent an invoice or an order confirmation.

They refuse to reimburse anything.

Do not buy.

Best Customer Service ever! I bought a custom puzzle with my family's picture in it for Christmas. When put it together noticed, one piece was missing. I contacted the company by email, told them that a piece was missing, AND also told them about a mistake that I had made when typing the date on the face of the puzzle and another error that had happened when puzzle was made. They responded quickly, made all corrections and sent me a new perfect identical puzzle!! Thank you for the excellent customer service!!!

Created and gave this puzzleYOU puzzle to my wife for Christmas. I'm a web developer and designer (so plenty or graphics experience). Their website puzzle creator was pretty poor and lacking. I create my image via Photoshop instead. Anyway, that was not the problem. My wife who does most 1000 pieces puzzles in 2 or 3 weeks (about 20 hours) spent two weeks and could not even get the frame done. To many piece fit perfectly together but did no go together (yeah, one of those). Wasted $30 (with shipping), plus time and frustration.

I bought the X-large for my wife for Christmas. She loved it. might have been her favorite gift. it was a collage of 12 pics of our kids and grandkids. the picture quality was excellent. better than I thought it would be. I used high Rez photos and edited them to enhance before putting into puzzle. quality of the cardboard and cutting also good. the larger size made it easier to see the details in each photo since they didn't have to be so small. website was easy to use.

Good Quality Product! Making an ordering the puzzle was very easy. You're kept in the loop as far as communications and when you should receive your puzzle. The pieces are VERY sturdy and not easily bent. My granddaughter loves puzzles and this was a special gift for her. It was my favorite picture of the two of us and the quality of the picture was amazing. I definitely recommend this product.

Worse company I ever ordered from the product is low quality and they surprise you with extra shipping fees becouse they are from Germany. Just by local and avoid these people. I thought the price was decent till I got an additional 1/3rd the price added in fees. I definitely feel ripped off I could have gotten the same thing for less.

Do not use this company. Poor customer service. I bought 1000 piece puzzle. Paid $15 shipping from the company and then got a surprise shipping fee of $20 from UPS. When I complained to customer service about the UPS shipping fee they never responded. When I received the puzzle the date that was on it was cut off. It looked perfect in the preview.

Do not use this company. They cut off a person in my photo then denied any culpability. Customer service made no offer to rectify. There is no proof sent to approve. You either get what you want delivered or you don't. If you don't. They do not care. I lost $300 to their poor system. Do not use this company.

I see several poor reviews but when you read them, almost all are caused directly by the consumer and not the company. My puzzle arrived quickly, just as I ordered it. Pieces were very high quality and durable. I have ordered twice now from this company and no issue either time. You just need to make sure you are uploading high resolution photos and you need to make sure you review it carefully before ordering because you will get what you ordered.

I never had a puzzle made before, and my recent trip to Pigeon Forge, TN made me think to do it just because of the beautiful pics I took. I found Puzzle You while searching online and decided to try it. I'm so glad I did. I got the puzzle very fast and went to work. At first, I was missing some of the border pieces and contacted them. They sent me a replacement puzzle right away and now it is complete and it came out beautifully. I'm about to have another puzzle made and I can't wait. PuzzleYou is now my new place to have puzzles made.

Puzzle came with no picture or size of actual puzzel. Unable to even complete puzzle frame after sorting pieces.