QBE Avis 11

Absolute nightmare to deal with. I was involved in an accident caused by an Uber driver, and QBE has been nothing short of negligent in handling my CTP claim.
I have been ignored for months on end. I was specifically promised by their claims advisor, Rachel, that my emails would be monitored regularly, only to be met with weeks of total radio silence while I was left to manage my injuries and treatment alone.
It is completely unacceptable that a person injured in an accident has to file a formal complaint just to get a basic email response.

My experience with QBE Insurance has had a significant impact on my mental health.

The claims process was prolonged, unclear, and extremely stressful. Ongoing uncertainty, lack of clear communication, and the way the matter was handled created a level of anxiety that was difficult to manage. What should have been a straightforward process instead became an exhausting and emotionally draining experience.

Insurance is something you rely on during already difficult times. Unfortunately, this experience made an already stressful situation much worse.

My vehicle was vandalised and QBE denied a claim by accusing me of misrepresentation….which is not accurate.

I selected No when answering a question about a previous incident ….thinking that it’s based on when the incident occurred, but they have said it’s based on when the incident was finalised (which was several months later and within their 3-year period of disclosure)

Just a typical technicality and company who did not care when I needed the support. And quite frankly has left me feeling hopeless three months later

QBE's handling of my Workers Compensation claim was a disgrace. Left wrist injury was only half accepted. Only the right side of my wrist was treated although the left side was injured at the same time. Communication was virtually non-existent. Gave up trying to get reply's to emails and impossible to contact by phone. After 12 months of arguments and no improvement with the right side of my wrist I was stood down from my workplace. I was left physically, financially and mentally worse off. QBE Insurance shouldn't be allowed to hold a license. Good luck if your Workers Compensation claim is with QBE. You are on your own, you won't get any help from them.

I have 2 cars insured with QBE. In June 2025 I submitted 2 claims to fix up some peripheral minor damage to the rear mudguards and bumpers of one car. QBE allowed me book the car in for repair on 26/06/25 at Inkerman Panels. The assessor called me on Monday 31st June 2025 to advise that the car was going to be written off as the repair costs were higher than the insured value of the car. I called up to withdraw my claim took back my car from IP and thought that I was saved. Not so. QBE called me on Wednesday to advise that they had written my perfectly functioning car and they needed to tow it to an auction house, Pickles. I was incensed by now and, to add insult to injury, QBE advise me that my payout would be the insured value less the insurance payments for the balance the insured period even though the car would no longer be insured for these months! I hope that this review warns people never to claim for any damage on an older car (this was a 2011 Mercedes B180 with only 80,000kms on the odometer) as their car could automatically be written off! I also wonder if anyone could help me get my money back from QBE for the 8 months of insurance I paid for with no insurance being required as a result of QBE's decision to write the car off. Or to whom can I report this? To Consumer Affairs. I have since had to purchase a similar car and insured it with AAMI saving $1200 per year! I am doing the same with my other car!

Need to be honest with customers and AFCA. Department Manager has refused to provide all voice recordings requested including the one I require for NSW Police to investigate QBE staff for incitement to commit a crime. Now have to go to Local Court for Summons for voice recordings. Now AFCA is finished and ruled in my favor complaint to ACCC, ASIC and APRA will ensue. APRA is relevant because Corporate were advised of issues and did not respond. I will argue their conduct has the potential to cause loss of public credibility and potential financial losses. ASIC have already fined QBE for conduct that I believe is relevant to my case. If that is the case then the fine obviously was insufficient to cause a change of policy

QBE admitted 100% liability, then ran a box-ticking, obstructive process. They cherry-picked information to suit their narrative, while sidelining and ignoring the MedCo report to force a lower compensation tariff.
When this was challenged, they hid behind “our Stage 2 has ended - accept the lower tariff or we'll see you in court” rather than engage with the actual evidence.
This is bullying by design: hide behind process, brandish court as a threat, and pressure people into underpaid tariffs knowing most can’t face litigation.
The arranged Physio was mishandled and mis-recorded (marked “failed to attend” despite attendance and further sessions requested by the Physio Therapist, still not resolved!).
Communication was abysmal - weeks of silence unless I chased.
I raised a complaint due to the failures encountered, however even the complaints team were inept; their “final response” whitewashed the handling failures and dodged the actual issues, giving a very clear impression that their aim is to protect their own rather than dealing with very valid complaints.
When I inferred that, unless the complaint was addressed I would be left with no other option other than escalating to the Ombudsman, their response was very flippant and without a care.
Reading other reviews, it looks as though this is a common tactic used by QBE regularly and I would strongly advise against anyone using this company.
I did not want to, but I am now escalating this to the Ombudsman.
A dismal example of process over fairness -designed to underpay, not to do right.

QBE’s management of my workers compensation claim in NSW has been appalling. They systematically avoid case conferences, fail to approve critical treatments, and won’t even give me a name or number for my case manager. Communication is non-existent or stuffed with jargon and delays. My recovery has stalled because of their incompetence. Stay away if you value your health and sanity.

Couldn't get an online quote because the website didn't work properly. Contacted them via email, but they didn't offer any help. Called them on the phone, but the quotes were not right, comprehensive insurance cheaper than third party? Person on the phone couldn't help. Not interested in getting a new customer I suppose.

The customer services person communicated with poor tone and decided to leave a lower score after the call but their system only allows you to leave a high score and when you try to leave a low score it advises that this is unacceptable. This doesn't reflect well for quality improvements.

Took over a year to get my no fault claim recognised and paid out

I have sent 7 emails and phoned 6 times and no reply to an urgent problem of water infiltration.
They are a disgrace.
Avoid at all costs