Suppose to give a Zero rating , but mandatory its showing the 5 Stars and should select the at least 1. very poor customer support, no response and zero update. i am waiting more than two months fo... Voir plus
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Lisez les avis des autres
I paid an amount of AED 350 to initiate the process of degree verification and it is been more than 45 days. The application shows degree verification completed but I am not able to download the cer... Voir plus
After complying to their request, They seem to have closed my application for degree recognition. but I didn't even receive an e-mail status update about this matter. Just suddenly its closed. And for... Voir plus
It took almost 50 days, i appreciate them as they had re-opened my account after the deadline as the university results were received. It was bit of a hassle , am happy that i had obtained the certifi... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
QB LLC is an industry-leading Background Screening and Verification Service Provider to Government and Semi-Government entities in the Middle East.
Coordonnées de contact
Emirats Arabes Unis.
- quadrabay.com
1,7
Mauvais
283 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Helpless mom jobless for months because of delay in verification.
For months I am not able to support my family and my day to day life is effected due to the delay in verification. I have children and family to support.
I request Quadra bay to help as I cannot start working unless they approve my certificate. The institute has already sent their support then why is it taking so long.
30 janvier 2025
Avis spontané
Réponse de QB LLC
Hi Bindiya,
Thank you for bringing your concerns to our attention. At QuadraBay, we take customer feedback seriously and strive to address every issue promptly and effectively.
We have requested information through TrustPilot. This will allow us to access your case details privately and securely and follow up with you directly. Once you receive the email, please share your Full Name, Case Reference Number and Contact Number.
Please rest assured that our team is committed to resolving any issues you may have encountered, and we appreciate your cooperation in providing us with the necessary information to assist you better.
Best regards,
The QuadraBay Team
Extremely Disappointing Service
I am thoroughly disappointed with Quadrabay’s handling of my case. After more than six months, there has been absolutely no progress. The responses I receive are merely repetitive, automated messages generated by AI that deflect responsibility onto the university without offering any real solutions or accountability. This lack of competence and unwillingness to take ownership of the process has been extremely frustrating. I strongly advise anyone considering their services to stay away. My experience has been nothing short of a nightmare.
20 janvier 2025
Avis spontané
Réponse de QB LLC
Hi Agnelo,
Thank you for bringing your concerns to our attention. At QuadraBay, we take customer feedback seriously and strive to address every issue promptly and effectively.
We have requested information through TrustPilot. This will allow us to access your case details privately and securely and follow up with you directly. Once you receive the email, please share your Full Name, Case Reference Number and Contact Number.
Please rest assured that our team is committed to resolving any issues you may have encountered, and we appreciate your cooperation in providing us with the necessary information to assist you better.
Best regards,
The QuadraBay Team
Horrible service after 6 months I'm…
Horrible service after 6 months I'm begging them to get my certificate equivalent and they didn't provide any solution. Zero service unfortunately
2 juin 2024
Avis spontané
Réponse de QB LLC
Hi Moussa,
Thank you for bringing your concerns to our attention. At QuadraBay, we take customer feedback seriously and strive to address every issue promptly and effectively.
We have requested information through TrustPilot. This will allow us to access your case details privately and securely and follow up with you directly. Once you receive the email, please share your Full Name, Case Reference Number and Contact Number.
Please rest assured that our team is committed to resolving any issues you may have encountered, and we appreciate your cooperation in providing us with the necessary information to assist you better.
Best regards,
The QuadraBay Team
I submitted my application on…
I submitted my application on 22/10/2024, up to now, there is nothing happened. They are not accessible by phone or direct. Repeatedly answering that university is not replying. But they are not taking any follow-up with university. They are not serious about customer’s valuable time. It will affect customer’s life.
Ref.: MOEU231024256428
17 janvier 2025
Avis spontané
Réponse de QB LLC
Hello,
Thank you for bringing your concerns to our attention. At QuadraBay, we take customer feedback seriously and strive to address every issue promptly and effectively.
We have requested information through TrustPilot. This will allow us to access your case details privately and securely and follow up with you directly. Once you receive the email, please share your Full Name, Case Reference Number and Contact Number.
Please rest assured that our team is committed to resolving any issues you may have encountered, and we appreciate your cooperation in providing us with the necessary information to assist you better.
Best regards,
The QuadraBay Team
Extremely Disappointed with Unresolved Application and DelaysI started my application with Quadrabay
i have started my application on 26 th december and till now i have no idea what update.when i check status its showing no application found.i have contacted through email several times but no responce..very unprofessional approach.
as per their policy they have to respond in 24 hrs through email but i am still waitinfg for more than 1 week for response.please dont use quadrabay for verification always use dataflow service for better experience.
(my application id NHRA2212243138 NAN00003404)
10 janvier 2025
Avis spontané
Réponse de QB LLC
Dear Sheheen,
We're genuinely sorry to hear about the challenges you've encountered. Your feedback is vital in helping us enhance our services, and we're dedicated to addressing your concerns.
As you have kindly shared your Case Reference ID, our customer support team will review your case promptly and work towards a satisfactory solution.
We appreciate your understanding and patience. Your satisfaction is our priority, and we look forward to the opportunity to make things right.
Sincerely,
Customer Support Team
QuadraBay Verification Services
QuadraBay Five Stars
QuadraBay made the entire document verification process so smooth and stress-free. Their platform is user-friendly, and I received regular updates throughout. Highly recommend them for their professionalism and quick turnaround time.
28 novembre 2024
Avis spontané
Réponse de QB LLC
Hello Jaime!
We're truly delighted to receive your positive review and to know that you were pleased with our verification services. Your satisfaction is our priority, and your feedback encourages us to strive for excellence.
Should you need any further assistance or have additional questions in the future, please feel free to reach out. We're here to assist you every step of the way.
Thank you for choosing QuadraBay Verification Services!
Sincerely,
Customer Support Team
QuadraBay Verification Services
I selected Quadraby based on reviews…
I selected Quadraby based on reviews and in glad i did, the service was great
2 janvier 2025
Avis spontané
Réponse de QB LLC
Hello!
We're truly delighted to receive your positive review and to know that you were pleased with our verification services. Your satisfaction is our priority, and your feedback encourages us to strive for excellence.
Should you need any further assistance or have additional questions in the future, please feel free to reach out. We're here to assist you every step of the way.
Thank you for choosing QuadraBay Verification Services!
Sincerely,
Customer Support Team
QuadraBay Verification Services
Excellent experience and customer…
Excellent experience and customer service given. Highly recommended.
6 janvier 2025
Avis spontané
Réponse de QB LLC
Dear Dena,
We're truly delighted to receive your positive review and to know that you were pleased with our verification services. Your satisfaction is our priority, and your feedback encourages us to strive for excellence.
Should you need any further assistance or have additional questions in the future, please feel free to reach out. We're here to assist you every step of the way.
Thank you for choosing QuadraBay Verification Services!
Sincerely,
Customer Support Team
QuadraBay Verification Services
QuadraBay is incredibly reliable and…
QuadraBay is incredibly reliable and super quick
21 décembre 2024
Avis spontané
Réponse de QB LLC
Hi Dina!
Thank you so much for your kind words about QuadraBay Verification Services. We’re delighted to know you had a great experience!
Providing fast, reliable and seamless verification is what we strive for, and it’s wonderful to hear that we exceeded your expectations. If you ever need support or have any questions, please don’t hesitate to reach out, we’re always here to help.
We truly appreciate your trust in us and look forward to assisting you again in the future.
Warm regards,
Customer Support Team
QuadraBay Verification Services
was straight forward and finished…
was straight forward and finished within 5 days, even I was expecting that it will take 30 days, thank u
3 janvier 2025
Avis spontané
Réponse de QB LLC
Hi Huda!
Thank you so much for your kind words about QuadraBay Verification Services. We’re delighted to know you had a great experience!
Providing fast, reliable and seamless verification is what we strive for, and it’s wonderful to hear that we exceeded your expectations. If you ever need support or have any questions, please don’t hesitate to reach out, we’re always here to help.
We truly appreciate your trust in us and look forward to assisting you again in the future.
Warm regards,
Customer Support Team
QuadraBay Verification Services
QuadraBay saved me weeks of hassle by…
QuadraBay saved me weeks of hassle by handling my educational document verification for an overseas job. The process was seamless, and I was impressed by how quickly everything was completed.
2 janvier 2025
Avis spontané
Réponse de QB LLC
Hello Ibrahim!
Thank you so much for your kind words about QuadraBay Verification Services. We’re delighted to know you had a great experience!
Providing fast, reliable and seamless verification is what we strive for, and it’s wonderful to hear that we exceeded your expectations. If you ever need support or have any questions, please don’t hesitate to reach out, we’re always here to help.
We truly appreciate your trust in us and look forward to assisting you again in the future.
Warm regards,
Customer Support Team
QuadraBay Verification Services
QuadraBay delivered my verification…
QuadraBay delivered my verification results much faster than I expected. Their commitment to meeting deadlines is truly commendable.
28 décembre 2024
Avis spontané
Réponse de QB LLC
Hello Kristin!
We're delighted to read your positive review and learn that you had a positive experience with our services. Thank you for taking the time to share your feedback!
Your support means a lot to us. If there's anything else we can do for you or any way we can further enhance your experience, please let us know. We're here to assist and provide the best service possible.
Wishing you all the best,
Customer Support Team
QuadraBay Verification Services
Extremely Disappointed with Unresolved Application and DelaysI started my application with Quadrabay…
I started my application with Quadrabay on June 23rd, 2024, but after months of delays and excuses, my equivalency certificate is still not provided. While my colleagues received theirs without this many issues, my application remains unresolved, causing serious problems for my job. Extremely disappointed with the lack of professionalism.
27 décembre 2024
Avis spontané
Réponse de QB LLC
Hi Hanah,
Thank you for bringing your concerns to our attention. At QuadraBay, we take customer feedback seriously and strive to address every issue promptly and effectively.
We have requested information through TrustPilot. This will allow us to access your case details privately and securely and follow up with you directly. Once you receive the email, please share your Full Name, Case Reference Number and Contact Number.
Please rest assured that our team is committed to resolving any issues you may have encountered, and we appreciate your cooperation in providing us with the necessary information to assist you better.
Best regards,
The QuadraBay Team
92 days overdue...
92 days overdue...
92 days overdue for the verification of my Masters degree from Harvard University, receiving the same scripted response...
"Rest assured, we are diligently following up and taking all necessary steps to ensure a swift and precise resolution. We greatly appreciate your patience and understanding during this process."
I wish I had checked these reviews before choosing them over Dataflow. Terrible service.
14 décembre 2024
Avis spontané
Réponse de QB LLC
Hi Lilian,
Thank you for bringing your concerns to our attention. At QuadraBay, we take customer feedback seriously and strive to address every issue promptly and effectively.
We have requested information through TrustPilot. This will allow us to access your case details privately and securely and follow up with you directly. Once you receive the email, please share your Full Name, Case Reference Number and Contact Number.
Please rest assured that our team is committed to resolving any issues you may have encountered, and we appreciate your cooperation in providing us with the necessary information to assist you better.
Best regards,
The QuadraBay Team
Réponse de QB LLC
Hello,
We're genuinely sorry to hear that your experience with us fell short of expectations. Your feedback is invaluable, and we're committed to addressing the concerns you've raised.
To better assist you, please connect with us via email at customer.service@quadrabay.com. Kindly share your contact information and a brief description of the issue you encountered. Our dedicated customer support team will carefully review your case and work towards a resolution that meets your needs.
Thank you for your patience and willingness to help us improve. We value your business and hope to regain your trust.
Sincerely,
Customer Support Team
QuadraBay Verification Services
This company is a waste of time and money
This company is a waste of time and money, started the verification process at the end of September and still waiting. They seem at have a standard excuse email with no real customer support. In frustration I initiated my own verification search with my ex-university and got the process resolved in 3 days.
22 novembre 2024
Avis spontané
Réponse de QB LLC
Hi Mark,
Thank you for bringing your concerns to our attention. At QuadraBay, we take customer feedback seriously and strive to address every issue promptly and effectively.
Kindly send us your Full Name, Case Reference Number and Contact Number and your concern to customer.service@quadrabay.com. This will allow us to access your case details securely and follow up with you directly.
Please rest assured that our team is committed to resolving any issues you may have encountered, and we appreciate your cooperation in providing us with the necessary information to assist you better.
Best regards,
The QuadraBay Team
Extremely disappointed with the…
Extremely disappointed with the verification process. It started at the end of March and has been dragging on endlessly. Every time I emailed for an update, I received a response or action only once every 20 days. This is unacceptable and reflects horribly on the level of service provided. The continuous struggle for updates and the lack of timely communication have been frustrating. Horrible service!
19 novembre 2024
Avis spontané
Réponse de QB LLC
Hi Clara,
Thank you for bringing your concerns to our attention. At QuadraBay, we take customer feedback seriously and strive to address every issue promptly and effectively.
We have requested information through TrustPilot. This will allow us to access your case details privately and securely and follow up with you directly. Once you receive the email, please share your Full Name, Case Reference Number and Contact Number.
Please rest assured that our team is committed to resolving any issues you may have encountered, and we appreciate your cooperation in providing us with the necessary information to assist you better.
Best regards,
The QuadraBay Team
Slow none respondent mofos
17 novembre 2024
Avis spontané
Réponse de QB LLC
Hi Yazan,
We're truly sorry to learn that you're dissatisfied. Your feedback matters, and we're committed to addressing your concerns.
For us to assist you better, could you please reach out to us via email at customer.service@quadrabay.com? Kindly provide your contact details and a brief overview of the issue. Our dedicated customer support team will promptly review your case and work towards a resolution that meets your needs.
Thank you for your patience and understanding. We value your business and hope to have the opportunity to improve your impression of our services.
Warm regards,
Customer Support Team
QuadraBay Verification Services
Delay and lack of response…
I have been waiting for the verification of my certificate for nearly 70 days. Upon inquiring about the delay, I received an immediate response stating that the delay was on my university's side. I contacted the university directly, and they requested proof of the verification fee payment.
When I reached out to Quadrabay to ask for proof of payment, they did not respond. Despite sending multiple follow-up emails, I did not receive even a courtesy reply acknowledging that they are working on it.
Unfortunately, I am sending the emails to same address you have provided in your response. But there's no answer till now
5 octobre 2024
Avis spontané
Réponse de QB LLC
Hello Elmuiz Eltigani Elyas,
We appreciate you taking the time to share your experience, and we're truly sorry to learn that you're dissatisfied. Your feedback matters, and we're committed to addressing your concerns.
For us to assist you better, could you please reach out to us via email at customer.service@quadrabay.com? Kindly provide your contact details and a brief overview of the issue. Our dedicated customer support team will promptly review your case and work towards a resolution that meets your needs.
Thank you for your patience and understanding. We value your business and hope to have the opportunity to improve your impression of our services.
Warm regards,
Customer Support Team
QuadraBay Verification Services
I wish that I checked QuadraBay rating…
I wish that I checked QuadraBay rating here before submitting my application. More than 2 months and they couldn’t verify my Engineering PhD degree from the largest University in the USA. Everytime, I got the same email when asking about my application status. The worst ever. It’s a waste of money.
24 octobre 2024
Avis spontané
Réponse de QB LLC
Hello Saif Alabachi,
We appreciate you taking the time to share your experience, and we're truly sorry to learn that you're dissatisfied. Your feedback matters, and we're committed to addressing your concerns.
For us to assist you better, could you please reach out to us via email at customer.service@quadrabay.com? Kindly provide your contact details and a brief overview of the issue. Our dedicated customer support team will promptly review your case and work towards a resolution that meets your needs.
Thank you for your patience and understanding. We value your business and hope to have the opportunity to improve your impression of our services.
Warm regards,
Customer Support Team
QuadraBay Verification Services
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