Good evening,it was so nice that James contacted me personali.There was a change in the order and he made a perfect solution.I am sooooo happy with my new curtains,i love m. Thank you James,you do ve... Voir plus
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Because of a manufacturing issue the curtain rings I received were not the correct size. But that was not a problem for James who went above and beyond to find us the correct rings. He spent a weekend... Voir plus
Item was not what I wanted, tried to email the sales team asking for a refund and was ignored me. Update: Comment below is apprwciated but is wrong, order was placed mid April and request... Voir plus
L'entreprise a répondu
It was a nice surprise to come across a company that still displays a phone number on their website and actually answers the phone! I had a few queries so it was important that I could speak to someon... Voir plus
À propos de l'entreprise
- Magasin de garnitures de portes et fenêtres
- aussi dans
- Fournisseur et fabricant de rideaux
- Magasin de design et de décor intérieur
- Magasin de literie
- Magasin de rideaux
- Magasin de rideaux et stores
Écrit par l'entreprise
Quality Poles offers a wide range of high quality Metal and Wooden Curtain Poles, Bedding, Curtains, Venetian Blinds, Curtain Tracks, Roller Blinds, Pole Accessories and more. We specialise in home furnishing products from manufacturers such as Hallis Hudson, Jones Interiors, Catherine Lansfield, Integra, Swish, Speedy Products, Cameron Fuller, Universal and more. We also ship worldwide, so no matter where you are, you can order the same great products at Quality Poles."
Coordonnées de contact
The Street 2, IP20 0DF, Alburgh, Royaume-Uni
- 01986 511078
- Sales@qualitypoles.com
- qualitypoles.com
4,6
Excellent
289 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Fantastic quality cushions at a great…
Fantastic quality cushions at a great price. Excellent service
19 juin 2023
It came on time.
11 juin 2023
Wonderful customer service and upgraded…
Wonderful customer service and upgraded my order to ensure it was here for a deadline and responded to my emails promptly
5 juin 2023
Great service
30 mai 2023
Good choice of curtain tiebacks in lots…
Good choice of curtain tiebacks in lots of colours.
22 mai 2023
The quality of the curtain does not…
The quality of the curtain pole does not match the name of the company, the quality is very poor, not worth the price tag.
30 mai 2023
Réponse de Quality Poles
Hi
Thank you for your review.
I apologise for the issues that you have experienced with the quality of the curtain pole set.
We have received no contact from yourself about any issues so far.
We can be contacted by telephone or email at any time to deal with any problems.
We do not manufacture the curtain poles as we are the retailer so we do not have any involvement with the quality of the manufacturing process.
The corded pole that you have ordered is the lowest priced corded pole available which does mean that the quality is going to be on the lower end of the scale, but it does offer a lot for the money as a ready made corded pole costs more to manufacture than a standard ready made pole set.
For a high quality corded pole, you will need to order a bespoke range which will allow you to choose high quality options, although the price will be quite a lot higher.
We replace any faulty or damaged items free of charge and no customer needs to be left with an item of unsatisfactory quality.
If you have any issues with the curtain pole, just let me know and i will be happy to help.
We can also communicate with the supplier if you have any specific technical issues so you won't have to keep any unsatisfactory items.
You can return any items to us for a refund by using the returns page on our website.
Thank you
Regards
Quality Poles
They were easy to communicate and very…
They were easy to communicate and very helpful. The delivery was prompt and the selection is lovely. I would recommend them to anyone.
18 mai 2023
Excellent service
Excellent service, very nice poles, despatched very quickly by overnight courier, I can highly recommend this company.
24 mai 2023
Very good value exactly the same colour…
Very good value exactly the same colour as the curtains
16 mai 2023
Very satisfied and very friendly on the…
Very satisfied and very friendly on the phone would recommend many thanks
23 mai 2023
Vendor will refund.
Item was not what I wanted, tried to email the sales team asking for a refund and was ignored me.
Update:
Comment below is apprwciated but is wrong, order was placed mid April and request for refund late April.
Never received an email on returns
Please resend.
Order nunber 5961/220423/70
2nd Update: it appears vendor will accept refund, appreciated.
25 avril 2023
Réponse de Quality Poles
Hi
We sent a reply to your email on 10 April, did you receive it?
You may need to check your Spam inbox to see if it went into there instead of your main inbox.
The item that you ordered (a roller blind kit) was correctly sent out and in our email we mentioned that you can return the order to us.
Thank you
Regards
Quality Poles
What a chat I had with Jamie!
What a chat I had with Jamie!! Great company to deal with, received plenty e-mails, tie-back decorative hooks only £1.99 and they are lovely, plus delivery very quick.
17 avril 2023
Beautiful tassels
Beautiful tassels, perfect condition, quick delivery and great packaging.
19 avril 2023
Reasonably satisfied
No problem with the ordering and the excellent delivery.
Whilst the product matched the description, the rail was made of thin metal sprayed with a bright glitzy “gold.”
It makes the product look cheap!!!
18 avril 2023
Exactly what was expected
24 mars 2023
Well packaged but not speedy
Very pleased with tiebacks ordered. Not lightning fast delivery but I wasn’t in a hurry with this. They were out of stock elsewhere.
24 mars 2023
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