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3,0
16 avis
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A répondu à 25 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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I purchased two pieces item and they send you tracking number but won’t ship the product. I emailed them twice to cancel and get refund but they don’t. It’s a scam website just save your money and don’t shop here.
The clothes are of terrible quality and do not match the pictures or description at all. The materials are cheap, the fit is poor, and the products look completely different from what was advertised. The return policy is also awful and makes it extremely difficult to get a refund. Very disappointing experience. I do not recommend this store.
The worst. One aspect of this experience that I found particularly frustrating was the changing explanations I received.
Before the order shipped, I was told that the Hannie Layered Pleated Two Piece Set was experiencing production delays due to high demand, an extended production timeline, and a temporary shortage. I was informed that the item was still being produced and would be ready around mid-June.
However, after I received a garment 2 MONTHS LATER that did not match the website photos and provided comparison images, I was given a different explanation. The company stated that a previous version of the set had remained in warehouse inventory and was mistakenly shipped to me by a newer warehouse employee.
As a customer, I found these explanations difficult to reconcile. If the item was delayed because it was still in production, it is unclear how an older version was readily available to ship. Regardless of the explanation, the company acknowledged that I received a different version from the one shown on the website.
The company ultimately refunded me, which I appreciate. However, I was disappointed that much of the discussion focused on removing my review rather than addressing why the product delivered differed from the product advertised. Never buying from them again.
A lovely company and excellent service. All the products are top-notch and of the highest quality. I love you all. Keep delighting us with new items 🩵
Ordered two dresses for my wedding
They fit perfectly!!
Very happy with the purchase
I am extremely disappointed with my purchase from you. The product does not match the picture on the website at all. A complete fraud on the buyer!
Very unprofessional , The quality is very poor, they take a long time to respond, they don't give refunds, they are dropshipping scammers.
Réponse de Queena Wish Fashion
Hi Joy, thank you for sharing your concerns with us. We're truly sorry to hear that you had such a frustrating experience. After checking our system carefully, we weren't able to find an order matching your description, but we would really like to help. Could you kindly reach out to us at contact@queena-wish.com with your order number? Our senior customer service specialist will personally review your case and work with you to find a satisfactory solution,thanks.
The quality of the clothes is excellent, the delivery is fast, and the staff are very courteous. I’m very satisfied with this clothing brand and would definitely recommend it.
Just love the fit and texture … would love to explore more 😍♥️
Ordered a dress the middle of December. After multiple emails they still haven’t sent the dress.
This was meant to be a Christmas present that I wanted to wear on Christmas Day.
I don’t want alternatives I wanted what I ordered.
I no longer want the dress and have requested a refund.
Quick enough to take my money.
Long delivery, poor cheap quality, inability to get refund.
It came late, different size and color! I ordered XS and it's super big, and the color was supposed to be gold and it arrived Rose Gold.
Réponse de Queena Wish Fashion
Hi Monica,Thank you for taking the time to share your feedback with us. We sincerely apologize for the disappointing experience you had with your recent order. We completely understand your frustration regarding the late delivery, the size issue, and the color difference, and we truly appreciate you bringing these matters to our attention.
First, we sincerely apologize for the delay in delivery. The item you selected is handcrafted with intricate details, which requires considerable time to ensure quality. We are processing and shipping orders in sequence, and we regret any inconvenience this may have caused you.
Regarding the size, we understand it was larger than expected. This particular style is designed as a "floor-length" piece, which is often best worn with heels to achieve the intended look. We have updated the product page with more detailed size guidance and styling suggestions to assist future customers. We would be more than happy to help you with an exchange or return—please feel free to reach out to our customer service team, and we will do our best to assist you.
As for the color difference, we genuinely understand your disappointment. Variations in lighting and photography can sometimes cause the product color to appear slightly different online. We are continuously working to improve our product images to better reflect the true color.
We hope to have the opportunity to restore your faith in us!
Réponse de Queena Wish Fashion
Hi Morgan, Thank you so much for taking the time to leave a review! We really appreciate your support. Wishing you a great day!
The customer service is impeccable.
I have nothing to say about the quality of the products everything is perfect.
I highly recommend this website ✨
Absolutely loved this outfit! The quality is amazing and the fit is perfect. It looks even better in real life!
I love this brand. They have amazing quality clothes. The sizing is accurate. I would rate it 10/10.👏🏻🤍
Réponse de Queena Wish Fashion
Hi Nino,Thank you SO much for this incredible review! We're thrilled that you love the quality and the perfect fit. We truly appreciate you taking the time to share your experience. Looking forward to serving you again! ❤️
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