Dylan at the El Dorado Hills site on Bass Lake was very helpful and communicative. He got me signed up on a month to month quickly and was very cordial. These types of employees are what continues to... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
My car has been damaged since November 29th, we filed an Incident report #IAD0008450 on 12/7/2025. I was instructed to obtain an appraisal, I did so from Caliber Collison. After months and months of w... Voir plus
L'entreprise a répondu
Why pay for a membership, have a lane for club members, but yet you pull in behind someone getting signed up and having a great conversation. What is the cashier lane for. This type of rude bull, serv... Voir plus
L'entreprise a répondu
I joined Quick Quack carwash immediately after purchasing new RAVE 4 expecting a simple, safe cleaning, to keep our car looking new. But after 6 months of using Quick Quack we noticed multiple scrat... Voir plus
L'entreprise a répondu
2,3
Bas
107 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The staff are very friendly
The staff are very friendly. Bought a membership and will be coming back often.
26 avril 2025
Avis spontané
Réponse de Quickquack
Thanks Edward! Thank you for the positive feedback! We’re delighted to hear you enjoyed our service!
Automatic membership renewal
In November 2024 I went to the CalExpo wash to purchase a car wash but decided to purchase the monthly option, instead. I ask the employee if providing my debit card for payment automatically renewed membership each month. The answer was not clear to me but sounded like it would not automatically renew. However, it did. Because December was a dry month, I used the renewal. In January I went to their website to cancel my membership and received a message offering a free month and accepted. I was not aware of the "fine print" agreeing to continuing membership. This cost me two months of charges for no washes. The Quick Quack customer service response was like "tough luck" we don't refund past non use memberships. Their business practices are predatory and unethical.
21 avril 2025
Avis spontané
Réponse de Quickquack
Hello Ted - We're truly sorry to hear that your experience didn’t meet expectations and understand how frustrating unexpected charges can be.
We want to clarify that when you chose to accept the free month offer instead of completing your cancellation, information about the continued membership was displayed on the same screen as the offer. Additionally, a follow-up confirmation email was automatically sent to your account email address, restating that a free month had been applied and that your membership would remain active, including the next billing date.
We strive to be transparent at every step, and we make every effort to ensure customers are fully informed before making a decision. While our policy does not allow refunds for unused months, we genuinely regret that this resulted in a negative experience for you.
It’s great!!!!!!!!!!!!
22 avril 2025
Avis spontané
Réponse de Quickquack
Thanks Araya! Thank you for taking the time to leave us a wonderful review! We're glad to hear that you had a positive experience with our business.
Réponse de Quickquack
Thank you Miranda! We appreciate the review! We are proud to provide a convenient, clean wash while providing excellent customer service. We appreciate your business and remember, Don't Drive Dirty!
Car wash shut off while brushes were on the car
Car wash shut off while brushes were against the car. When the brushes started it nicked the paint at the top of the drivers door. Brushes should have retracted before starting again. Will never use this car wash again!
29 mars 2025
Avis spontané
Réponse de Quickquack
Hello Christopher - we apologize that you have had an unsatisfactory experience. The car wash is designed with the safety of your vehicle in mind. There are times when our team will have to stop the wash due to another customer having issues loading onto the conveyor. Our team will stop the wash and assist the customer. As soon as they are safely loaded they will restart the wash. The wash is designed to do this without affecting wash quality or causing any damage. Our wraps are made of a combination of soft cloth and neoprene foam (scuba suit material) in order to be safer on your car’s finish. They are also under continuous water spray and is lubricated and saturated with cleaning foam making it highly unlikely that the wrap would cause any damage when in contact with your vehicle. The very rare instance where a wrap damages a vehicle is if something is stuck in the wraps. Stopping the wash would not cause the type of damage referred to in this review. However, we are committed to always doing everything possible to ensure the safety of every vehicle that travels through our wash. We wash hundreds of vehicles each day without incident, but in the rare case of damage, we always thoroughly investigate each claim and work with our customer for a resolution. Did you speak with a store leader and file a claim? If not, please return to the location and file a claim with our onsite team. Or you can send your phone number, license plate, date of incident and which location this occurred at to socialmedia@dontdrivedirty.com and we will have our store leader reach out ASAP to assist you.
Will the manager on site was not…
Will the manager on site was not helpful noting that I no longer use this service he still charge me for April even if April in not due here
30 mars 2025
Avis spontané
Réponse de Quickquack
Hello Moises - We apologize that you have had this experience. Accounts will automatically renew every 30 days until cancelled. This renewal date depends on the date you signed up for your account.
When every account is created, every customer signs the terms and conditions, including our cancellation instructions and policies. We also immediately send a welcome email with the renewal date, the renewal price, and a link to these terms for reference. These terms are available for viewing on our website. We do everything possible to be clear with our customers regarding our policies. As it states in the terms and conditions: "5.2 You can cancel Services (including removing a vehicle from a Flock Pricing plan) at any time. When you cancel, you are solely responsible for properly canceling the Services. You may cancel the Services by giving notice at least ten (10) days prior to the renewal date of your Services by email at info@dontdrivedirty.com or by phone at 888-772-2792." We apologize for any misunderstanding you experienced in relation to your cancellation. We would be happy to have a customer care agent reach out directly to look over your account with you and address any questions or concerns - please send your phone number and license plate to socialmedia@dontdrivedirty.com
I HAD A GREAT EXPERINCE
I HAD A GREAT EXPERINCE! WHO helped me was a girl named Emma, She did such a good job helping me! I’m def going back!
25 février 2025
Avis spontané
Réponse de Quickquack
Thanks Delta! We appreciate the review and look forward to serving you again soon!
At the Harlingen texas car wash vacuums…
At the Harlingen texas car wash vacuums don’t have good suction or don’t work. have to go somewhere else to vacuum and i pay a lot for membership for vacuum not to work
23 février 2025
Avis spontané
Réponse de Quickquack
Hello Christina - Thank you for taking the time to review and for your feedback. We apologize that you have had this experience. Our teams do work very hard to keep the free vacuums serviced and maintained for our customers. Our vacuums do get a lot of use and, unfortunately, are often used to vacuum items that can clog or damage the system. We always try to address these problems quickly. Always feel free to let a team member know if you are experiencing issues because a clog may be recent, and it may not have been brought to our attention yet. We will always do what we can to assist. We will pass along your feedback to ensure that we exhaust all avenues to optimum performance.
Garbage
Garbage. Wash is mediocre, especially for the price. The staff is usually friendly tho.
WORST THING ABOUT THEM: Good luck cancelling. I’ve been charged for two months after requesting a cancellation at which they approved in JAN. The first charge was a month later in FEB, when I reached out to them and they said that the cancellation was ‘out’ of their billing cycle that I was being charged. But I had cancelled before that billing cycle would’ve started, they doubled down on that they wouldn’t give me my money back and told me they would now charge me for each wash I had used between the Dec billing cycle that I had indeed already paid for. I should’ve fought harder for them to return the money, but it was 20 bucks, FINE.
I reached out to my bank to make sure they did not and wouldn’t have any pending charges continuing, my bank said I was good for that month.
Low and behold yet another month later I am being charged for yet another month, I canceled in JAN and now being charged yet again in MARCH. This place is a scam, their customer service is a sham and built on the crux of being crooks.
DON’T EVER SUBSCRIBE TO THIS BUSINESS.
16 février 2025
Avis spontané
Réponse de Quickquack
Hello Michelle - we apologize for any issue you have had with your cancellation. When every account is created, every customer signs the terms and conditions, including our cancellation instructions and policies. We also immediately send a welcome email with the renewal date, the renewal price, and a link to these terms for reference. These terms are available for viewing on our website. We do everything possible to be clear with our customers regarding our policies. As it states in the terms and conditions: "5.2 You can cancel Services (including removing a vehicle from a Flock Pricing plan) at any time. When you cancel, you are solely responsible for properly canceling the Services. You may cancel the Services by giving notice at least ten (10) days prior to the renewal date of your Services by email at info@dontdrivedirty.com or by phone at 888-772-2792."
We would be happy to have a customer care supervisor reach out directly to look over your account with you and address any questions or concerns - please send your phone number and license plate to socialmedia@dontdrivedirty.com
I come out west in the winter time from…
I come out west in the winter time from Indiana. I’ve always used Quick Quack. Never a problem. I just wish the entry to the wash was a little wider. Service is always good. Truck comes out nice and shinny.
4 février 2025
Avis spontané
Réponse de Quickquack
Thanks Gary! Thank you for posting your positive review. At Quick Quack we value your time and always strive to provide fast and efficient service. We are so pleased to hear you had a great experience. We look forward to welcoming you back soon.
Did not cancel membership when asked…
Did not cancel membership when asked too.
Refuse to reverse charge. After I emailed them day before membership renewal. Snarky unreasonable unhelpful customer service people. hard to reach, didn't answer phones.
Unreliable unprofessional.
6 février 2025
Avis spontané
Réponse de Quickquack
Hello Lindsay - we apologize for any issue you have had with your cancellation. When every account is created, every customer signs the terms and conditions, including our cancellation instructions and policies. We also immediately send a welcome email with the renewal date, the renewal price, and a link to these terms for reference. These terms are available for viewing on our website. We do everything possible to be clear with our customers regarding our policies. As it states in the terms and conditions: "5.2 You can cancel Services (including removing a vehicle from a Flock Pricing plan) at any time. When you cancel, you are solely responsible for properly canceling the Services. You may cancel the Services by giving notice at least ten (10) days prior to the renewal date of your Services by email at info@dontdrivedirty.com or by phone at 888-772-2792."
We would be happy to have a customer care supervisor reach out directly to look over your account with you and address any questions or concerns - please send your phone number and license plate to socialmedia@dontdrivedirty.com
Don't believe the person at the gate…
Don't believe the person at the gate that tries to sell you a monthly membership. First, they can't explain it correctly to advise you the real monthly cost; then they say they can add or subtract a second auto for the same price which is not true and according to their phone representative, the on site workers have no authority to assist you with a membership problem. Read the membership fine print that you have to go on line to get as its not provided at the site when/if you sign up. Called to cancel and then got charged for one more month.
3 février 2025
Avis spontané
Réponse de Quickquack
Hello Sharon - we apologize that you had an unsatisfactory experience and for any misunderstanding that occurred during your visit. Our membership prices are listed at the check-in of every location. Memberships are for single vehicles, but we do offer multi-vehicle discounts. You can select a membership level and pay full price for the first vehicle and then a discounted rate for each additional vehicle (up to 4 vehicles) per month. Our team members at check-in will inform you if we have a promotion available, please note that all promotions are introductory promotions and for the first month only. Pricing will return to normal the 2nd month. Our memberships are a subscription that will auto-renew every 30 days until cancelled. When every customer creates a new account we immediately send out a membership email that includes renewal date, renewal price, and a link to all of our terms. We try to do everything possible to be clear with our customers. You can cancel your account on your MyQQ app or by calling customer care at 888-772-2792. They are available 7 days a week from 6 am - 7 pm PST to to assist you. We apologize for any misunderstanding that occurred during your visit and hope we have an opportunity to better serve you in the future.
I am so incredibly graceful for the…
I am so incredibly graceful for the over and beyond service that I received today! My daughter and I became locked out of our vehicle while vacuuming; Jace let us warm up inside while we were waiting for a locksmith- but then utilized a kit to unlock my car so we didn’t need to pay the extravagant fee…
JACE- you are truly a rockstar and I appreciate your help! Thanks a million!
26 janvier 2025
Avis spontané
Réponse de Quickquack
Thanks Tonya! We appreciate that you took the time to share you experience. We're very glad to hear that Jace was able to help you out in a frustrating situation. We look forward to serving you again soon!
Their car washes are always frozen and…
Their car washes are always frozen and don’t work during the winter months. They do nothing to fix the problem. Instead they close the car wash and put out a sign that says “we’re away with our flock”. What a joke!
20 janvier 2025
Avis spontané
Réponse de Quickquack
Hello Nate - thank you for taking the time to review and your feedback. Winter months are tough because with freezing temperatures we must take great care to ensure the safety of every customer that comes through our wash and this includes inspecting our wraps frequently to ensure that they have not frozen. Our teams do their best to stay on top of this and when the wraps do show signs of freeze we will need to temporarily close the doors to heat the wraps so that we can reopen and begin washing. This process takes about 20 minutes and then we can reopen and begin washing cars again. We never wish to turn any customer away, but our customers trust us with one of their biggest investments so we must do everything possible to ensure they can safely wash at our locations. We apologize for any inconvenience this situation has caused you and hope to better serve you in the future.
I arrived and Elle was standing there…
I arrived and Elle was standing there ready for us with a great big smile and a Dash wipe. It made our day. This was in Spanish Fork Utah.
13 janvier 2025
Avis spontané
Réponse de Quickquack
Thanks J - We appreciate that you took the time to review and share your experience with us. We hope to serve you again soon. Remember - Don't Drive Dirty!
Been going there for months and Half…
Been going there for months and Half the time my vehicles come out half dirty. This week my $325 Custom Tire cover that I got for Xmas and was Secured to my vehicle was Ripped off, Sucked into the machine on the floor and was Destroyed in the Drying phase and Manager asked me to make a Claim which I did. GM, Who knows me Never even reached out to me about the Incident and then Denied it without even Speaking to me. This Place is Run by a Worthless human.
8 janvier 2025
Avis spontané
Réponse de Quickquack
Hello Susan - We are sorry that you had an unsatisfactory experience and disagree with the outcome of your claim. As our signage at the entrance of the car wash states, “We are only responsible for items that are factory-installed, secured, undamaged, and on vehicles that are less than five years old.” The footage shows that your aftermarket tire cover came off under the blowers meaning it was not properly secured. Nothing malfunctioned during your wash to cause or contribute to this incident so unfortunately, we cannot accept responsibility for this incident since it does fall in line with incidents that can occur with unsecured aftermarket parts and is advised by our signage before you enter the wash. We apologize for any frustration you have experienced and wish you the best
Deceptive practices
Deceptive practices and cancellation terms. I was told there was a discount for applying for membership and when I went to cancel it, it charged me $5. Apparently if you cancel within 45 days, it will charge you. No matter how much they ask you to buy a membership, don't do it.
Response to reply: Never was I told about the fee by the staff at the car wash and thought I could just do it for an month to wash all my cars. I was wrong. The fee is unclear up until you cancel the subscription and in the terms, the fee is only mentioned in a single sentence located in the middle of a bunch of other text.
11 janvier 2025
Avis spontané
Réponse de Quickquack
Hello Ryan - we apologize for any frustration or misunderstanding you have experienced. At the time of every account creation, the customer signs the terms and conditions and is sent a welcome email that includes the renewal date, renewal price, and these terms. Our terms and conditions are also available on our website for your convenience at www.dontdrivedirty.com/terms. Included in these terms it does state that cancellations should be done 10 days prior to the billing date and that there is a $5 cancellation fee IF an account is canceled in the first 45 days. After the initial 45 days, you may cancel at any time without this minor fee. This is in place to prevent the abuse of special promotions. However, even with this $5 fee - our promotions still give you a great deal if you choose to not continue the service. We hope this better explains and clarifies any confusion.
Dishonest company who stole from my minor daughter
My 17 year old daughter had a monthly subscription and cancelled it (as I sat beside her) in June. In January her bank account was coming up short and she checked her account only to find Quick Quack was still charging her monthly. I called them and they confimed she hadn't used her subscription since May but said there was no confimation of her cancelling her policy. They offered to give her back her last charge but said, "We don't give refunds for lack of use and we have no record of her cancellation." I told them it wasn't a lack of use, we live less than a mile from the car wash, it was cancelled which is why she stopped using it. The guy said he was "the supervisor on the floor and got to make the final decision." I asked 10 times for a manager, his boss, anyone else who could help me and he contined to say he was the supervisor and his decision was final and refused to me talk to anyone else or give me an email (other than the home page) or phone number for anyone above him repeating continuously, talking over the top of me, that he was the supervisor and makes the final decision. This was the WORST customer service I have had along with the theft of my daughter's hard earned money. There was no common sense applied and it seems that the montly plan is a scam to steal. Quick Quack has lost customers for life and we have had 4 cars on monthly plans here. They would have made more money doing the right thing but they weren't interested. I know there are a lot of bad reviews out there but trust me when I tell you they won't cancel your subscription over the phone and will steal from you without conscience. Go somewhere else. I will not support dishonest companies.
7 janvier 2025
Avis spontané
Réponse de Quickquack
Hello Misti - we apologize for any issue you have had with your cancellation. When every account is created, every customer signs the terms and conditions, including our cancellation instructions and policies. We also immediately send a welcome email with the renewal date, the renewal price, and a link to these terms for reference. These terms are available for viewing on our website. We do everything possible to be clear with our customers regarding our policies. As it states in the terms and conditions: "5.2 You can cancel Services (including removing a vehicle from a Flock Pricing plan) at any time. When you cancel, you are solely responsible for properly canceling the Services. You may cancel the Services by giving notice at least ten (10) days prior to the renewal date of your Services by email at info@dontdrivedirty.com or by phone at 888-772-2792."
Unfortunately, we have no record of the cancellation request or attempt to contact customer service regarding cancellation, until your phone call on 1/7/25 when the account was canceled in January. Without a request for cancellation we could only offer a courtesy one month refund. We apologize for any frustration this situation has caused you.
VERY UPSET
VERY UPSET! SO THEY HAD A FREE CAR WASH DAY SO ME AND MY WIFE DROVE IN GOT SIGNED UP FOR 9.99 . AND FOR 5 DOLLARS MORE I COULD ADD A 2ND VEHICLE. SO WHEN OUR MONTH WAS UP THEY PULLED 58 DOLLARS FOR THE FIRST MONTH. MY WIFE TALKED TO THEM AND THEY INSISTED ON 37 A MONTH AND 20 FOR THE ADD ON.VEHICLE. SO MY WIFE TOLD THEM TO Cncel whole thing! Don't go tgere....they will deceive you!
7 décembre 2024
Avis spontané
Réponse de Quickquack
Hello Armando - we apologize for any confusion or misunderstanding. The promotion you are referring to was advertised in all signage, print, and social media posts as an introductory offer of $9.99 for the First Month of Unlimited Washes. All advertising also denotes that pricing returns to normal on the 2nd month. Our membership is a subscription that does auto-renew as our pricing boards and advertising state. When every account is created the customer signs the terms and conditions on the iPad in order to activate the account. We also immediately email the membership information which includes all the details of the membership such as the renewal date and the renewal price, our cancellation policies, and the terms and conditions to the customer when the account is created. We try to do everything possible to be clear with our customers. We apologize for any frustration this situation caused you and wish you the best.
Credit Card Fraud
There's nothing wrong with the car wash itself, it's their tactics. They lie about a free wash. They trick you to get you in a line where you can't get out without going through the wash, and in order to go through the wash you must pay, and in order to pay they are going to force you to sign up for their membership. Then the employees reveal that it does in fact cost 10 dollars minimum for a one time wash. I was lied to by an employee and thought I was signing up for a one time car wash for 9.99. Instead, he used my credit card to sign me up for a year long, automatic renewal membership at 22 dollars per month. He did not at any point tell to me that he was signing me up for a membership, probably because he knew I wouldn't actually buy one and so he decided he could do whatever he wanted with my card anyway. Will not be going back, and will be reporting for credit card fraud if any additional transactions go through.
21 décembre 2024
Avis spontané
Réponse de Quickquack
Hello - we apologize that you had an unsatisfactory experience and for any misunderstanding that occurred during your visit. The location you visited did host free washes for 12 days as part of their grand opening celebration. This event is 100% free for everyone and no purchase is required. Of course, our team will explain our services and offer our grand opening promotions to every customer, but all you need to do is politely decline and you can proceed with the free wash.
The promotion you are referring to was advertised in all signage, print, and social media posts as an introductory offer of $9.99 for the First Month of Unlimited Washes. All advertising also denotes that pricing returns to normal on the 2nd month. Our membership is a subscription that does auto-renew as our pricing boards and advertising state. When every account is created the customer signs the terms and conditions on the iPad in order to activate the account. We also immediately email the membership information which includes all the details of the membership such as the renewal date and the renewal price, our cancellation policies, and the terms and conditions to the customer when the account is created. We try to do everything possible to be clear with our customers. We apologize for any frustration this situation caused you and wish you the best.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.