Dylan at the El Dorado Hills site on Bass Lake was very helpful and communicative. He got me signed up on a month to month quickly and was very cordial. These types of employees are what continues to... Voir plus
L'entreprise a répondu
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My car has been damaged since November 29th, we filed an Incident report #IAD0008450 on 12/7/2025. I was instructed to obtain an appraisal, I did so from Caliber Collison. After months and months of w... Voir plus
L'entreprise a répondu
Why pay for a membership, have a lane for club members, but yet you pull in behind someone getting signed up and having a great conversation. What is the cashier lane for. This type of rude bull, serv... Voir plus
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I joined Quick Quack carwash immediately after purchasing new RAVE 4 expecting a simple, safe cleaning, to keep our car looking new. But after 6 months of using Quick Quack we noticed multiple scrat... Voir plus
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2,3
Bas
107 avis
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A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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They keep charging me after cancelling and still haven't refunded the one month "courtesy refund"
After I cancelled they continued to charge me. When I contacted them they said they claimed they couldn't finish cancelling due to needing more validation from me, said they sent me an email which I never responded to and can only refund for one of the several months of charges (As I had cancelled several months ago) as a "courtesy". But even after this they continued to charge me again and I still have not gotten a refund yet.
10 décembre 2024
Avis spontané
Réponse de Quickquack
Hello Garrett - we apologize for any frustration you have experienced with your cancellation. In order to cancel an account we do have the verify the account ownership before we make any changes. This is part of making sure that every account is secure and your information is protected.
In your initial request you did not provide the account information needed so our team replied to your request asking for the account information. Since we did not receive a response we could not verify the account and therefore could not make any changes. As it states in the terms and conditions: "5.2 You can cancel Services (including removing a vehicle from a Flock Pricing plan) at any time. When you cancel, you are solely responsible for properly canceling the Services. You may cancel the Services by giving notice at least ten (10) days prior to the renewal date of your Services by email at info@dontdrivedirty.com or by phone at 888-772-2792."
Unfortunately, in this case, we were only able to offer a one month courtesy refund when you contacted customer care with the correct account information. We apologize for any frustration this situation caused you and hope we have an opportunity to better serve you in the future.
If you still need assistance with your account, or the refund, please reach out directly to our customer care at 888-772-2792 and they will be happy to look into any concerns or questions.
Very upset with staff performance
Just went to the car wash the workers are very unprofessional lil kids with no guidance I guess blue wave it us never go8ng bk and I'm referring to the one on Ruben m torres next to the HEB.. SHAME!!!
9 décembre 2024
Avis spontané
Réponse de Quickquack
Hello Donna - we apologize that you had this experience. We always aim to provide every customer with a great wash and great customer service and we apologize if we fell short during your visit. We will pass along your feedback to the store leader and ask them to address this with their team. We hope to have an opportunity to better serve you in the future.
If 0 stars would be my rating if…
If 0 stars would be my rating if possible.
The sales rep described an easy unsubscibe process and now I have paid $78 for a single car wash. I guess I will be going to the car was daily for the remaining days of my unwanted membership.
15 novembre 2024
Avis spontané
Réponse de Quickquack
Hello Shawn - we apologize for any issue you have had with your cancellation. We offer several ways to easily cancel your account. Accounts can be canceled by contacting customer service at 888-772-2792, on your MyQQ app, or by submitting a request online or to info@dontdrivedirty.com. Online requests are completed and sent a confirmation email within 48 hours. Cancellations done with customer service are immediate and a follow up confirmation email is sent. Customer service is open 7 days a week from 6 am- 7 pm PST.
When every account is created, every customer signs the terms and conditions, including our cancellation instructions and policies. We also immediately send a welcome email with the renewal date, the renewal price, and a link to these terms for reference. These terms are available for viewing on our website. We do everything possible to be clear with our customers regarding our policies. As it states in the terms and conditions: "5.2 You can cancel Services (including removing a vehicle from a Flock Pricing plan) at any time. When you cancel, you are solely responsible for properly canceling the Services. You may cancel the Services by giving notice at least ten (10) days prior to the renewal date of your Services by email at info@dontdrivedirty.com or by phone at 888-772-2792." We apologize for any misunderstanding you experienced in relation to your cancellation and we hope to better serve you in the future.
I am so disappointed to say that I will…
I am so disappointed to say that I will never go to or use quick quack again. My in person experience was absolutely phenomenal throughout my time having a membership with them. However, their telephone customer service is an absolute joke. I went a month ago to get a car wash and the cute girl working the line told me about the deal they had going on for the most expensive membership plan. I believe it was half off. Normally $38.99 and was $18. I said I would get it but that I needed to know when I needed to cancel it and how. She told me that I could cancel it in person or online and that I just needed to do it by 11/05. Yesterday 11/03 I was charged $38.99 (two days early). I went ahead and emailed their customer service expressing that I would like to cancel and would like a refund since they charged me early. They proceeded with canceling my membership but did not address the refund. So today 11/04 I called the customer service line and spoke with Braden who told me that the girl who sold me the membership gave me the wrong info and that he would not be able to give me a refund. I wasted little time talking to him and asked to speak to a supervisor. Thats when I spoke to Breanna. She told me that she could not refund me either because the “system” wouldn’t allow her to. She also told me if Braden hadn’t already canceled my membership she would give me a free month (he isn’t the one who canceled my membership). She told me that in the fine print it states to cancel 5-10 business days before the renewal. Thats a joke considering in person when you ask they say nothing of the sort. Its sad because I truly have loved going there and have had such a great in person experience. But sadly Breanna and Braden ruined my experience and have made it so I will never go back. Not just that I will tell all of my family and friends not to go back either. How sad they cant refund $38.99 to have a returning customer, instead they lose a customer and probably many more than just myself. If you sign up for a membership here make sure that you don’t intend to cancel or that you cancel way far in advance because otherwise they will screw you over.
3 novembre 2024
Avis spontané
Réponse de Quickquack
Hello April - we apologize for any issue you have had with your cancellation. When every account is created, every customer signs the terms and conditions, including our cancellation instructions and policies. We also immediately send a welcome email with the renewal date, the renewal price, and a link to these terms for reference. These terms are available for viewing on our website. We do everything possible to be clear with our customers regarding our policies. As it states in the terms and conditions: "5.2 You can cancel Services (including removing a vehicle from a Flock Pricing plan) at any time. When you cancel, you are solely responsible for properly canceling the Services. You may cancel the Services by giving notice at least ten (10) days prior to the renewal date of your Services by email at info@dontdrivedirty.com or by phone at 888-772-2792." We apologize for any misunderstanding you experienced in relation to your cancellation and we hope to better serve you in the future.
BEWARE….Horrible Customer Service- Will…
BEWARE….Horrible Customer Service- Will not pay for Vehicle Damage!!!! I Filed a claim for damage to my truck at Quick Quack car wash, the washes spinner brush tore off the front grill of my truck and was on camera. Cost was $2,300 in damage and they only agreed to pay me $600. I was ok with that, so went down to the store where they had me sign the location address to have the check sent. Check was supposed to arrive a month ago and three months since the incident report was initially filed quick quack is not paying and not answering phone calls. Quick Quack customer Service won’t provide the regional managers number to you and their system for paying a claim is corrupt by not holding the store manager accountable to contact you back. Without providing a regional managers contact there is not a way to ensure the store manager is being contacted, or being held accountable to follow through with having a claim paid to customers for vehicle damage. Just horrible customer service…as bad as it gets.
28 août 2024
Avis spontané
Went through the wash heard a loud…
Went through the wash heard a loud noise my wife said I think something just fell off.. it ripped my front fender molding off so I asked if they would look for the part and see if it fell off they said it didn’t I said well can you show me it was on before I went through the wash cause I wanted to see if they actually looked or not. I didn’t actually expect them to cover anything after talking to their customer service I realized they will never take any accountability when their machines are just improperly calibrated and testing stuff up.. should have listened to my grandpa and my wife scratches all over his jeep and it ripped my wife’s rear fender off on. (Meanwhile I’ve already accepted and fixed it myself) Well Over a month later and probably after the manager went through the stacks of complaint damage papers on their desk I get this email. If they cant at least apologize then why spend your money on a business that will take no accountability and could care less at least pretend.
Tina Roth
2:29 PM
TR
Incident at Quick Quack
Good afternoon,
My name is Tina and I have been assigned as your point of contact for the incident that happened on 09/20/24, incident number 108463. First of all, we would like to thank you for your patience while we researched your reported incident. We have had our investigation team thoroughly review the video footage of your vehicle going to the wash. We can confirm that there was no malfunction of any equipment that caused the reported damage to your vehicle. In addition to there being no malfunction, Quick Quack maintains a policy that we do not cover damage to vehicles over 5 years old because of inherent wear and tear. With that, we will not be able to cover the damage to your vehicle.
Thank you for being a valued customer,
Tina Roth
Quick Quack Car Washo
24 septembre 2024
Avis spontané
Réponse de Quickquack
Hello Ryan- We are sorry that you had an unsatisfactory experience and disagree with the outcome of your claim. As our signage at the entrance of the car wash states, “We are only responsible for items that are factory-installed, secured, undamaged, and on vehicles that are less than five years old.” This claim was denied because the vehicle is over 5 years old which may have been the leading cause as to why this incident occurred. Over time, through normal wear and tear, parts become less secure and are more easily removed. Nothing malfunctioned during your wash to cause this incident so unfortunately, we cannot accept responsibility for this incident since it does fall in line with incidents that can occur with the age of the vehicle and is advised by our signage before you enter the wash. We apologize for any frustration you have experienced and wish you the best.
Super bad customer service
Super bad customer service, they will not help even if them fault.
They will do anything to stop your previous membership to later tells we can’t do anything and they can make a new membership with highest cost only.
The cost you will pay for them have a lot other places give you better service.
1 octobre 2024
Avis spontané
Réponse de Quickquack
Hello Elias - we apologize that you had an unsatisfactory experience and for any misunderstanding that occurred during your interaction with customer care. Our customer care did receive a cancellation request from you on 9/16. At that time your account was cancelled. Unfortunately, there was some misunderstanding and you had intended to only cancel one vehicle on the account. When this was brought to our attention we did apologize for any misunderstanding and offered to assist you with resigning your other vehicle; however, we had a minor pricing change on Aug 1, 2024, and we are unable to revert to the pricing of your original plan as that is no longer available. For your inconvenience, our team did offer a month free membership which would effectively provide you with the equivalent of the previous pricing for 18 months. Unfortunately, this is the only solution we can offer as we cannot override the system and apply a price that is no longer available. We apologize that this solution was not satisfactory for you and for any frustration this situation has caused you and we hope to better serve you in the future.
Damage done on 7/25/24 at the Blue Oaks…
Damage done on 7/25/24 at the Blue Oaks location. Manager acknowledged the damage and provided an incident report. After 15 calls to the 888 number the promised payment for repairs still hasn't been received. They always say they will escalate and that doesn't seem to be true. Customer service is lacking any sort of accountability and morality. Horrible experience to date.
25 juillet 2024
Avis spontané
Réponse de Quickquack
Hello Randall - we apologize that you had an unsatisfactory experience and for any frustration you experienced during your claim. Our records show that this claim was approved and a check was sent to the selected autobody shop on August 22, 2024 for repairs. We apologize apologize for any miscommunication or delay that occured and hope to better serve you in the future.
Location was Colorado springs Colorado…
Location was Colorado springs Colorado quick quack on South academy.If I could give it zero Stars I would!!! Customer service is horrendous. They never have cleaning cloths available. When I asked for some I was told they do not put them out. Not for sure if this is a new thing but I thought that was part of the contract
18 septembre 2024
Avis spontané
Réponse de Quickquack
Hello Pamela - We apologize for any inconvenience. Our team is constantly washing and restocking our complimentary towels to have them available for customers. Many factors lead to why they run out before the next batch is ready, but our team is always working diligently to keep up with the demand. If the bins are empty, please always feel free to speak with a team member and they will do what they can to assist you if possible. We apologize if we fell short during your visit.
Quick Quack are thieves!
Besides being overpriced there is also absolutely zero assistance if you run into a problem as I did. In my situation I was charged for an additional month even though I had requested my cancellation prior to the next month's due date and I was assured by an employee who took down my information that my ongoing monthly payment would stop prior to that date. After discovering this charge for over $30 on my credit card I tried contacting their customer service online and all I ever received was highly impersonal AI generated responses that didn't even address my issue.
It's all a load of crap. I would bet that even to this day an actual human has still not read my complaint to them. So basically I paid $30 and some change for a month of washes I never received. So they can keep their $30 but I will make sure and continue to post as many negative reviews about this unethical and crooked business as I can in addition to warning others to stay away from them. Since then, I have found a car wash that not only costs substantially less but actually does a better job and they don't try to trap you with auto pay whether you want it or not like Quick Qrap does.
This is a classic case of a another greedy company being pennywise and pound foolish. Also considering I work for a large auto parts distributor where we have numerous drivers, I will do my absolute best to ensure that they never use Quick Qrap. I will also ensure that the company does not ever open an account with Quick Qrap.
5 juin 2024
Avis spontané
Réponse de Quickquack
Hello J. Weir - we apologize for any issue you have had with your cancellation. When every account is created, every customer signs the terms and conditions, including our cancellation instructions and policies. We also immediately send a welcome email with the renewal date, the renewal price, and a link to these terms for reference. These terms are available for viewing on our website. We do everything possible to be clear with our customers regarding our policies. As it states in the terms and conditions: "5.2 You can cancel Services (including removing a vehicle from a Flock Pricing plan) at any time. When you cancel, you are solely responsible for properly canceling the Services. You may cancel the Services by giving notice at least ten (10) days prior to the renewal date of your Services by email at info@dontdrivedirty.com or by phone at 888-772-2792." We apologize for any misunderstanding you experienced in relation to your cancellation and we hope to better serve you in the future.
Their wash damaged the front of my car…
Their wash damaged the front of my car causing $680 in damage. The company will not speak with customers. They refer you to customer service which refers you to the location. The stores do not have phones and neither does the corporate office. What does that say. Buyer beware.
5 août 2024
Avis spontané
Réponse de Quickquack
Hello Jeff - We are sorry that you had an unsatisfactory experience and disagree with the outcome of your claim. Our store leader did reach out to you via the email you provided on Aug 2nd at 8:41 am. They will try to contact you again to address any questions. As our signage at the entrance of the car wash states, “We are only responsible for items that are factory-installed, secured, undamaged, and on vehicles that are less than five years old.” This claim was denied because the vehicle is over 5 years old which may have been the leading cause as to why this incident occurred. Over time, through normal wear and tear, parts become less secure and are more easily removed. Nothing malfunctioned during your wash to cause this incident so unfortunately, we cannot accept responsibility for this incident since it does fall in line with incidents that can occur with the age of the vehicle and is advised by our signage before you enter the wash. We apologize for any frustration you have experienced and wish you the best.
Deceptive Up Selling Practices
Went into the new Quick Quack Car Wash on 15424 Smile View, 80921. It is just off of Struthers, just south of Baptist Road on the east side. Saturday they had many people on the streets waving signs, "Free Car Wash". I went in the see. They up-sold me on an unlimited car was per month, for my primary vehicle for $9.99, and for my second car for $4.99. They didn't say there were any more terms. I confirmed that both vehicles would have unlimited washes for $14.98 total. Then I went through the car wash. When I got through it, I saw an email from them. The $9.99 price was now $37.99 per car per month. I immediately went back through the line and told them this was deceptive, and I want a refund. They said I'd have to call a customer service number on Monday, that they could not do refunds (not true-they just wouldn't). So I called Monday - NO REFUNDS... Well I canceled and it cost me $9.99 plus $4.99 to learn a lesson. They are very deceptive - don't go - THEY ARE NOT GIVING YOU THE CORRECT INFO. To make matters worse, the vehicle was not cleaned properly - many missed spots.
2 août 2024
Avis spontané
Réponse de Quickquack
Hello David - we apologize for any confusion or misunderstanding. The promotion you are referring to was advertised in all signage, print, and social media posts as an introductory offer of $9.99 for the First Month of our Unlimited Membership. All advertising also denotes that pricing returns to normal on the 2nd month. Our membership is a subscription that does auto-renew as our pricing boards and advertising state. When every account is created the customer signs the terms and conditions on the iPad in order to activate the account. We also immediately email the membership information which includes all the details of the membership such as the renewal date and the renewal price, our cancellation policies, and the terms and conditions to the customer when the account is created. We try to do everything possible to be clear with our customers.
Car not clean, won't rewash
Bad Company. Got a car wash and when the water dried, I noticed the car was still filthy. Took it back an hour later and asked for a rewash. They refused and wouldn't even look at the dirt. They suggested I buy another more expensive wash. Manager was a smooth-talking snake.
31 juillet 2024
Avis spontané
Réponse de Quickquack
Hello Allan - we apologize that you had an unsatisfactory experience. We always offer a clean car guarantee; however, this offer is only valid for 30 minutes after your wash or during the same visit. If you leave the facility or come back after the allotted time we cannot guarantee the wash as the quality could have been compromised on the roadways. We apologize for any inconvenience or frustration this has caused you. If you are ever unsatisfied with your wash please always pull around right away and let out onsite team know so that they can address it. We will always do everything we can to make sure you don't drive dirty.
Beware
I would give this establishment a zero if possible. An object hit my daughter’s windshield as she was going through the wash after being instructed to follow immediately behind the vehicle in front of her. She watched her windshield start cracking after she heard the pop and immediately went to speak to a manager, who was not available. We filed an incident report and Quick Quack has refused to accept any responsibility basically calling us liars. We asked to see video footage, which would demonstrate that her windshield was perfect upon entering the car wash and cracked upon exiting, but they have failed to do so. Instead we were told we should take it up with the car driver in front of her in the car wash - who had absolutely no control over how quickly the next person was told to enter behind them - which indicates negligence on the part of the car wash, not the drivers. Check out the Better Business Bureau reviews for Quick Quack.
25 juin 2024
Avis spontané
Réponse de Quickquack
Hello Amee- we apologize for any frustration you and your daughter have experienced. Our store leader and regional leader have been in communication with and provided all the footage requested. Nothing came into contact with your daughter's windshield during the wash to cause this incident. This damage was caused by a rock chip at the edge of the windshield that formed into a crack during the wash.
Our carwash washes several hundred cars every day without damage. A windshield will only crack if it is hit during a malfunction, or it has a rock chip, pit, or weak point. The crack will travel through this weak point when the windshield experiences a temperature difference. There was no malfunction during the wash, and nothing came into contact with your windshield to cause this crack meaning this was caused due to a weak point in your windshield.
Pits are caused by debris such as rocks, pebbles, sand, and other foreign matter kicked up by vehicles in front of you. The pit damage that occurs often is not directly visible from the driver's seat because it is near the edge of the windshield or near the passenger's side. This pit usually penetrates only the exterior pane of glass. If this damage is not repaired, it can spread into a crack. The time between initial impact and a large crack can sometimes be as little as one day to as long as several months. Day-to-day driving can increase the stress around the pit hole.
However, the majority of these cracks are caused by temperature extremes, such as washing a vehicle with a stressed point on a hot day. We are truly sorry for the experience you had here. Please note, though, that we can't be responsible for damage caused by pre-existing conditions. We hope that you give us an opportunity to earn back your business.
Scratches all over my car from wash…
Scratches all over my car from wash cost 5k to fix they refused to fix I won in court
5 mars 2024
Avis spontané
$25 rip-off drive through
$25 for a one-time drive through car wash!
What a total rip-off. The price has increased over recent years and now is a joke. Have been a loyal customer even when the one-time price was $21.95, but I won't pay $25 to these greedy people. I will wash it myself from now on.
And from a trust perspective, why does this business record your license plate on every visit and then match it up with your credit card info...?
So, you get ripped off and then they steal your data and maybe sell it to a data
aggregator. There is no need to log all this private customer data.
16 mai 2024
Avis spontané
Réponse de Quickquack
Hello Jay - we apologize that you have had an unsatisfactory experience. We always keep our pricing competitive to the market. However, the real value at Quick Quack can be found in our Unlimited Wash Packages where you can wash all you want for one low price and our multi-car discounts - because we want your whole flock covered! We want to continue to grow and offer the service and results you’ve come to expect of us. In order to remain competitive while still retaining our quality for loyal customers like yourself. Rate increases are just an unavoidable part of doing business. Because we hope we can continue to serve you long into the future.
We use license plates as a way to keep a wash history for your vehicle so that we can look back at this if ever needed to address concerns. It is similar to giving your phone number when you call to order a pizza, however, your license plate is a public identifiable feature of your vehicle and is not attached to any of your personal information. There is no violation of any privacy by this method, and it is a common practice in the car wash industry even if you have noticed it in previous experiences. We never sell or divulge any customer information to any outside sources. We take our customer's trust and privacy very seriously and to date have never had a data breech in our 20+ years of serving the community. We will always do everything we can to keep our customer's information safe.
BECAREFULL TO ENROLL MENBERSHIP FROM QQCW
Menbership it not a month to month agreement. QQCW will continues to charge monthly to yours account
and they not refund money back.
17 mai 2024
Avis spontané
Réponse de Quickquack
Hello Kelly - we apologize that you have had an unsatisfactory experience. You are correct. Our memberships are a subscription that will auto-renew every 30 days until cancelled. We do everything we can to be upfront and clear with our customers regarding this. When every account is created, every customer signs the terms and conditions, including our cancellation instructions and policies. We also immediately send a welcome email with the renewal date, the renewal price, and a link to these terms for reference. These terms are available for viewing on our website. We do everything possible to be clear with our customers regarding our policies.
Deceptive Selling
The attendant "upsold" me on the unlimited monthly washes. I chose the basic wash but was sold the premium wash for just $2 more due to their promotion. Great deal huh? When my bill arrived it was 2x what I thought it would be. The promotion was only for a month and then reverted to the normal price. Very deceptive practice. The attendant knew this and was likely trained this way because they get a few bucks more selling it. Many other options out there, don't do business with companies that do this
14 mars 2024
Avis spontané
Réponse de Quickquack
Hello Randy - we apologize for any confusion or misunderstanding. All of our promotions are advertised in all signage, print, and social media posts as an introductory offer of for the first month. All advertising also denotes that pricing returns to normal on the 2nd month. Our membership is a subscription that does auto-renew as our pricing boards and advertising state. When every account is created the customer signs the terms and conditions on the iPad in order to activate the account. We also immediately email the membership information which includes all the details of the membership such as the renewal date and the renewal price, our cancellation policies, and the terms and conditions to the customer when the account is created. We try to do everything possible to be clear with our customers.
El día de ayer ingresé mi jeep al…
El día de ayer ingresé mi jeep al lavado de Quico quack en Houston Louetta Spring tx, y una de las máquinas partió mi parabrisas, al momento no había nadie quien le diera stop al proceso de lavado, tuve que abrir unas de mis puertas y ahí se detuvo el proceso, retrocedí para sacar mi jeep del riel con el vidrio estallado, nadie a quien reclamar, logré conversar con el mánager por celular , y su respuesta fue que él no regaresaba hasta el martes, que resolviera mientras, son unos irresponsables, peor a la hora de cobrarse la membresía si son puntuales
7 avril 2024
Avis spontané
I would never recommend this company to…
I would never recommend this company to anyone as my vehicle shows no damage by there photos from there camera and when I got done from the wash my vehicle was damaged but they are not responsible for the damage I've even escalated it up from store manager and they still all say they are not responsible for the damage even though there cameras show no damage to it before hand
18 mars 2024
Avis spontané
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