Quinetic Wireless Switches Avis 

I experienced issues with my Quinetic set-up and called tech support. Tiberius could not have been more helpful. He suggested a fix and said if this didn't work to call back. The fix cleared one problem and introduced another which was strange so I called back. He suggested possibly too many devices on the wifi. I reduced the number of devices and reset the router and bingo all worked fine. Key take away is that problem may not always be where you expect and having good product support is key. Second take-out, nothing wrong with Quinetics devices. I have been very impressed with the quality and ease of set up of Quentics and associated wifi.

Contacted support about an installation - really comprehensive help - made me feel confident about using the product

Had issues trying to reconnect my lighting system. Spoke to tech support and now fully working

Had a Quinetic swith installed in garden cabin, works brilliantly from my wifes phone but couldnt work out how to share on my phone, Tibeiu replied to my email with full instructions on how to do this, easy in the end, now works fine, great customer service and great phoduct

I took a big risk and I rewired my entire home with Quinnetic switches 18 months ago. As a self confessed nerd, I love the fact these switches not only provided an ideal solution for manually turning lights on and off, but also because they use Tuya, they can also be controlled via Smart Home setups. I have a smart home in many senses of the word, with Home Assistant setup etc. I've even managed to get Tuya working locally, so these switches mean I don't even have to worry about Internet downtime. The lighting in my entire home is automated, and that is thanks to Quinnetic. In 18 months of use we've had not a single failure or problem. Everything has worked almost flawlessly. The switches are quality, and we know now we made a fantastic choice. We might be on the extreme end of applications, but trust me, these switches are awesome.

I have used Quinetic products for some years and I must say that I have never been let down. I have stuck with the wireless recievers and recently introduced the Gateway which has allowed me to manage receivers and set up scenes etc to meet my need. The trickle of new items coming through is very encouraging. I have not gone with the wifi versions of receivers etc - mainly of my perceived use and additional cost aspects. This is likely change in the future. From a technical support I must say for me it is how it should be - prompt - empathetic - knowledgable - I have yet to come with out a satisfactory solution. In terms of products - I find the build quality to be excellent and reliability for me about as 110%. Using this technology is a step away from tradition so it needs careful consideration. However the flexibility it brings for me is without question and allows so much on going change that would not normally be easy to do - I would definitely recommend the products - but before embarking invest in some time to appreciate what it means and Brings - Versus traditional ways. Hope this is useful.

The technical support was brilliant. After hitting a problem with pairing the devices to a new WiFi network, they were able to help me out immediately. Very pleased to have called them.

Great technical help!
I had a query on finding a solution for dimming on a project where new cabling was not an option. I was provided with a great solution and the required data sheets for all equipment. We will be adding Qunetic products to our future projects

Great customer service. Had a pre-purchase query which they answered and clearly explained. On installing I hit an issue and again support was very quick to respond with a solution. Great stuff!!

Excellent customer service answering query about best options. High quality products which I think offer good value and were very easy to set up and worked first time. Very impressed and will look at using more products in future.

Received a detailed answer to the questions that I had asked quickly after my email to the Quinetic sales department

Very prompt and accurate advice received on fixing some wireless switches

very quick response, and helpful advise

I purchased 2 off dual wireless recivers qur323 with 2 off 2 gang switches quws2w. The products are excellent. I did have issues setting them up however the customer helpline helped with the issues and all was resolved to my total satisfaction. They are in full use now and are operating perfectly. I would highly recomend quinetic devices.

Quinetic switches are great products, well made and the new push fit connections speed up installation significantly. I had a query about which brands of dimmable led downlights work best with the quinetic dimmable recievers and the reply was really detailed and helpful. Top marks for product quality and customer service.

Prompt reply and answered my question regarding my enquiry.

I needed good, technical, customer support. I wrote an email and was phoned back shortly after by ‘Tiberius’.
The whole sequence of events took lees than 5 minutes and resolved my problem.
Hence - 5 stars. Great customer service.

Had problems getting the BT WiFi router to connect to a QURW01 controller. Was guided through the setting process and when initially it didn't work, an alternative method was used and now works perfectly.
Very friendly and knowledgeable technician.