Quintain Living - Canada Gardens Avis 

Horrible service. Not one good reason to stay here, utilities are a complete ripoff. They charge randomly on everything on utilities and it takes days and days to get it fixed. No one is bothered to help. Resident teams are not at all helpful.

Well, where should I start? I moved out more than 3 weeks ago and I still haven’t received my deposit back. We have called and emailed multiple times without getting a response. We payed the *very expensive* end of tenancy cleaning with their preferred vendor to make sure that we were aligned with Quintain’s preferences because we have heard tons of bad things in the neighbours’ chat about Quintain deducting crazy amounts from the deposit. So of course, we wanted to prevent that from happening to us.

While we were leaving there almost everything was fine, except for the fact that they randomly charged two direct debits with no rationale whatsoever, even when we paid 6 months in advance and after that, another 6 months in advance. When we enquired about this, no one knew why that charge was made and after waiting and waiting for a response we got the money reimbursed, but this time it has been worse and we haven’t received any response. Where is our deposit and why haven’t you taken actions after almost A MONTH of moving out? Such a big company that cares so little about their tenants.

My niece have been renting an apartment in Canada gardens for the past two years. One of the middle wooden planks of her bed broke last year September something that could have been easily fixed ! One of the maintenance team came and took off another bit of the bed saying they need to see the size of the polls so they order a new one to replace the broken one! 10 months later my niece is still waiting the bed has gotten worse considering 2 middle planks have been taken off and she has been sleeping on the couch for 2 months ! I’ve been calling the residents team in Canada gardens who have been trying to do the best they can considering al they can do is reach out to the maintenance team. One of the receptionist at Canada gardens decided she wanted to hang up the phone on me while I was making my complaint and she was extremely rude and thought she had the right to hang up on me because I’m asking her in a update regarding the issue! I need someone to fix this issue with my niece and her bed and I want the young lady’s name who was extremely rude to me and hang up the phone. Like I said why are we paying rent for my niece to be sleeping in the couch for the past 2 months !!!!