I like being insured with RAC. The one thing that I find really frustrating is the renewal process. The renewal quote is always over quoted. Then I ring up and negotiate and then receive a realisti... Voir plus
L'entreprise a répondu

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
I like being insured with RAC. The one thing that I find really frustrating is the renewal process. The renewal quote is always over quoted. Then I ring up and negotiate and then receive a realisti... Voir plus
L'entreprise a répondu
It was easy to take out the policy with RAC as they came up as one of the cheapest insurance companies on the comparison site. No problem with paying and getting my paperwork online. See how they come... Voir plus
L'entreprise a répondu
1. Competitive price that reflects decades of safe driving and genuine no claims since 1979. Also, as my MoT mileage recordings prove, I do low annual mileage which I would be prepared to submit... Voir plus
L'entreprise a répondu
Very competitive price compared to renewal quote from previous insurer, just have to hope next years renewal is not hiked up as with most insurers. Easy to set up and go. Would like to see auto... Voir plus
L'entreprise a répondu
The RAC has been providing peace of mind to motorists since 1897. We are dedicated to helping drivers across the UK with a wide variety of products. RAC Car Insurance offers drivers quality insurance, from a name you can trust with options to suit your needs. If you like to do everything digitally, RAC Online Car Insurance is for you! View your cover, make changes, or renew — all through your online account, 24/7. Cutting out the call centre makes RAC Online our cheapest car insurance option. If you prefer the reassurance of talking to the team, our standard RAC Car Insurance is a great choice. We’ve been named ‘Moneyfacts Car Insurance Provider of the Year’ five years in a row, so you know you’re in safe hands. Get your quote online today – direct from the RAC.
Royaume-Uni
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Cannot easily contact the company, especially to speak to somebody
So easy to renew and like the confidence it gives me to know I am fully insured
I haven't made a claim so I can not comment on that but I can say that it is so easy to access documents and renew my policy. The policy renewal is emailed early enough for me to research and compare companies if I desired, but I feel the price I paid was reasonable so didn't feel the need to do so. Thank you.
RAC have started the online insurance - so you start and manage your insurance online. All sounds good, until you come to renew or cancel. The renewal quote was extortionate and even more ridiculous is the cancellation fee - at £45. Because of the renewal quote alone I was forced to look elsewhere so the cancellation fee was unavoidable. The CEO needs to stop signing off every email like he actually cares.
I find the online service very unstable. It keeps telling me that the system is ‘temporarily unavailable’ (always). I have been able to download the docs for my SAAB but have never been able to access the docs for my Jaguar — even though they both appear on the same page for downloading.
More work needs to be done on your online service.
Thank you.
Offered a number of options (with price), although not always immediately clear what the differences were
Renewal was early and gave me time to review. Price was down on previous year. All in all went smoothly.

Réponse de RAC Car Insurance
was easy to set up online & annual payment was one of the best

Réponse de RAC Car Insurance
Very competitive at time of taking out Insurance website easy to navigate

Réponse de RAC Car Insurance
I received car insurance quotes from an online comparison site, and settled on the RAC one. The RAC have made the whole online process of accepting the quote, and filling in the application for insurance very easy. My paper documents came quickly, even though the insurance is an online only product. I am very satisfied with the price of the insurance, and the entire process.

Réponse de RAC Car Insurance
Price was what I expected and nothing else to do.

Réponse de RAC Car Insurance
It was easy to take out the policy with RAC as they came up as one of the cheapest insurance companies on the comparison site. No problem with paying and getting my paperwork online. See how they come out next year when the renewal is due. Will they still be as favourable to an existing customer as they to a new one?

Réponse de RAC Car Insurance
This is one of the most easiest ways for me for my insurance. As soon as I'd chose RAC all the information that I received was there and easy to see online. Very simple to use and something that actually suits my needs.

Réponse de RAC Car Insurance
Car insurance renewal was very high with current insurers. Got quote from comparison website and RAC car insurance was quoted half of what, I was paying . This including an additional driver with less than a year licence.
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.