RAC WA Travel Insurance Avis 

RAC travel. Your claim gets palmed off to Tokyo Marine Insurance who do absolutely nothing. We put a claim in the day after arriving home. To this day I have not been contacted once by this company. I called and hounded and refused to get off the phone that somebody finally assisted and it took less than two minutes. I am now in a battle to get my premiums refunded as they are happy to take your money but nobody actually does any work for the service you have paid for. It’s been 16 weeks and counting. If I could give them zero stars I would. We have 4 RAC policies that will all be canceled when this finally gets sorted. RAC you need to cut ties with this mob they are giving you a terrible name!

400% increase in one year. Barely 1,000 miles is 2 years and only use the car ONLY for shopping locally and 400% increase and arrogant condescending staff .
£666 - £2700 in one go, no accident, no problems, driving for 50 years. OUTRAGEOUS.
Found elsewhere for £780 so the RAC is NOT here to help the customer but take every last penny from you they can.

VERY VERY BAD SERVICE.

Cancelled my policy without notice. Worst company I have ever dealt with. Avoid!

Have been waiting two months for some reply from them. Made three phone calls to them this week and each time told someone will call me back the next day! Glad I’m not holding my breath. Impossible to deal with and never again!!

God these reviews worry me.
I’ve been an RAC member for years for my car and opted in the travel insurance.
Hopefully it won’t be needed and they get better at this service !
Their Breakdown is the best .

Is this a bogus company? They took 3 times the amount and gave me 3 policy numbers. It's for a single trip. I can not get through to them

RAC What a disgusting company, bought travel insurance to travel France August 2023. Car broke down on the way back. After 12 hours waiting rescue came to Dover. Refuse to give a hire car. Though clearly said on the policy hire car included. They said after taken the policy 7 days you have to wait! No where in the docs says about this
Stay away

Worst experience ever. They were very good 4 years before. But now the claim process is horrible. You need to register on more sites and submit claim on the other company.

Lovely time, regards Anita

Horrible company to deal with , my belongings were stolen at the beachside and they would not cover them , I spent many hours with paperwork and phone calls to RAC who is Tokio marine , you will not get covered for stolen items they use the excuse unattended so they won’t pay

I bought insurance to travel for holidays. My mother died and I have to come back. I provided all information as required include cause of death, date etc. But they refused to approve the claim. Very bad service. Do not ever take RAC travel insurance or if any travel insurance under written by Tokio Marine company.

We took RAC travel insurance thinking we have the contract with RAC. We took the insurance went we on holiday in Dec-Jan 2022-23 holidays. When my mum suddenly died after three days into our holidays. We have to rush back to Perth. When we applied for the RAC travel insurance an email is coming from Tokio Marine Management (Australasia) Pty Ltd. RAC never informed us that we are taking insurance from Tokio Marine Management (Australasia) Pty Ltd. This company is in Japan only a branch in Sydney. If we had known we would have never got RAC insurance at all. I think there is serious breach of trust and misleading customers that we are taking the insurance with RAC itself.
RAC not informing the customers about Tokio Marine Management (Australasia) Pty Ltd is disgusting and deceiving. I will never take any RAC insurance in the future!!!

Appalling claims process. RAC outsource the claims mechanism to other companies, all of which make it as difficult as possible to submit a claim. Avoid RAC travel insurance at all costs.

I chose RAC travel insurance for my trip to Kununurra due to the Covid 19 cover. My family and I have not had the virus. Our plane to Kununurra was cancelled after sitting on the tarmac for over an hour. The airline put us up in a Perth hotel for the night. Therefore my accommodation in Kununurra was unavailable to me. I rang RAC travel the day after the cancellation and was told they will send the claim and they asked for a letter from my Kununurra Motel. I provided this plus proof of the flight cancellation. They then asked for a letter from the airline stating why the flight was cancelled! The airlines are all under pressure, no one it going to do this. This travel insurance is good only if you don't have a claim. It is a scam. Go elsewhere

International Comprehensive. This provides a wide range of benefits and the highest level of cover including unlimited overseas emergency medical expenses, cancellation fees and lost deposits
And they don't cover cancellation fees and lost deposit
Don't ever buy insurance from them

Worst customer service I have experienced in 50 years. Like the parrot in the monty python sketch, it is not existent.

DO NOT USE THEM. YOU HAVE BEEN WARNED!

They refuse to discuss any information or amend any information via email even if it's a simple name change. Nor does this policy show any other policy holder's DOB other than the main policy holder which can be problematic in providing documents while at the airport as the age since purchasing the policy has changed since travelling on the policy. This company should just stick to car insurance

The service is without doubt amongst the worst I have ever experienced. Submitted a claim in March . Had one mail since asking for more documents after 6 weeks. Sent them the same day. Now six weeks later had nothing. Tried to call many times . The phone either cuts out after 5 seconds or like today after waiting 15 minutes a lady answered to tell me she was removing me from the queue as there are 35 people ahead of me. She took my details after I told her my problems and told me the Manager would call me back straight after her lunch. That is the longest lunch break in history and it’s still going on.

RAC in all seriousness you should be ashamed of yourselves. This is not the way a Company likes yours should treat Customers. If you cannot manage this business why don’t you stick to Breakdowns I cannot believe seeing all the reviews on here that you continue like this.
I don’t think I had problems like this when you asked me to pay my premium.

Just joined, they've not covered me for the whole time Im away, opening times are different on the website than on phone message, over an hour wait from the second they opened at 9am and still no answer, now have to hang up as its used up all of my break and I will have to try again later. very disappointed