Rachelemma Bristol Avis 

Avoid this company at all costs.

The advertising is completely misleading. The clothes are shockingly poor quality and look nothing like what was advertised. They give the impression they're a UK-based company, but the items come from China.

The worst part is the returns process. If you're unhappy with your order, you can't return it to a UK address. You're expected to pay to send it back to China using a tracked and signed-for service, which can cost almost as much as the order itself.

Save your money and shop elsewhere. One of the most disappointing online shopping experiences I've had. 😡

This is an absolute scam, so misleading. The product I was sent was absolutely awful quality/material, not how described or pictured on the website. It was a pair of shoes, which looked leather but they were plastic and the smell was absolutely repulsive! They look like heavily discounted high quality items and the original prices imply this. However, I wouldn't even pay the discounted price for the state of the item arrived in. I will have to take this one on the chin as I do not trust I will ever be refunded the money and am certainly not going to incur the cost to return the item to China! DO NOT PART WITH YOUR MONEY!

I bought a tote bag, which was nothing like the photos on their Facebook page. It was absolute rubbish. I was told I could order a replacement item ibut would have to pay £9.95 postage from China or I could have a 10% refund. Having refused this offer, I was told I could return the item to a dodgy looking return address in CHINA at my expense, or have a 20% refund. I reported this to PayPal who, unbelievably sided with the seller!!! I am now appealing their decision and awaiting their reply.? New SCAM adverts are now appearing on Facebook

if I could give a minus I would. This is a fake set up. Posing as a local Bristol company - photos of two women on their Facebook, must be AI. Also fake information about a boutique in Bristol that has never existed - more AI. Fake story about moving out of their ‘boutique’ and selling off their stock. Shoes reduced from £70 to £30 (orthopaedic as well!). They actually come from China 3 weeks later. Were faulty on arrival. I was offered a replacement if I paid and extra €9.99 (euros??!) in shipping. Said I wanted a full refund, goods are faulty. Then they said I needed to return them to their ‘international’ warehouse in China. I said I’ve bought them from yourselves in Bristol not China, give me a UK returns address. They could not do this so then offered me 30% refund which is £9.00!! and said I could keep the faulty shoes. Eventually realised I’d been scammed!! I have raised this with my credit card company and I have reported their Facebook page for being a scam. Just look at the people who have liked their pictures - an handful of fake Asian
profile - no one from UK! Beware do not purchase anything from these immoral people.

This site doesn’t state that if you buy & need to return items due to being unsuitable - ie size, they only offer you 50.% of your expenditure!! Not a full refund! If you decide to send the items back you have to pay to send them back to CHINA !! You have to pay yourself for postage!! Out of pocket! Nowhere does it state goods are from China! Misleading! I unfortunately thought I was buying from a company in Bristol !!
Do not purchase from this site 🤬