radio-shop.uk Avis 

108
TrustScore 4.5 sur 5

4,6

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I bought a blank codeplug online and had a problem opening it. When I send mail to ask for help I did not expect a quick response because it was in the evening. I was very surprised when Scott almos... Voir plus

Noté 5 sur 5 étoiles

The software is amazing to have, but I think it will be better if you could the whole at the end of your before you buy it saying you will get a password so it will make it more easier. I did not know... Voir plus

Noté 5 sur 5 étoiles

We use Radio Shop to hire radios for our event and catering company. We get New Motorola radios on hire for 4 weeks each time. Fast delivery, everything you need including extra batteries at no additi... Voir plus

Noté 5 sur 5 étoiles

I could never understand if anyone ever left a bad review for this company. I have dealt with them for 3 years and always had a FIRST CLASS service. I needed help again today finding an old or... Voir plus

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4,6

Excellent

TrustScore 4.5 sur 5

108 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

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A répondu à 100 % de ses avis négatifs

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4,6

Tous les avis

(108)

13 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

The store confirmed the purchase then cancelled the deal

The store confirmed the purchase and accepted my payment. Sent me an invoice. The store then cancelled the deal without explanation. To the question I asked about the reason for the cancellation - the answer was false and vague - it was written that something there does not correspond to the company's policy and that the money came from another state (from Ukraine). I think that the store offered a product that was not available and for which it did not control the price. The store's offer was probably cheaper than the supplier's offer, so they didn't find anything better than to cancel the deal so as not to lose money. As a result, I lost money on double conversion, because they returned the money not as a refund, but as a replenishment of my card... After that, the store raised the price of the goods, which confirmed my guesses.

22 février 2023
Logo de radio-shop.uk

Réponse de radio-shop.uk

As always thank you for the feedback and we are sorry you are upset.
As explained previously via email we are only licensed to sell certain products in certain regions.
Also there was a high risk of fraud on our system as the billing address was 1402km from your purchase location.
We are sorry you lost out on the conversion from your local currency to GBP. We refunded exactly the same amount straight away. If you would have placed the order using the country you are in the order would have not gone through the system and the issue would have not occurred.

I am sorry for any inconvenience caused and I hope you manage to source the product you are after from the correct region.

Noté 5 sur 5 étoiles

Very Helpful

Scott was very helpful and knowledgable in recommending a solution to us. I’ll have no hesitancy in heading back when we need anything radio-related in future. A very professional company.

24 mars 2023
Noté 5 sur 5 étoiles

A company that runs the extra mile!

I bought a blank codeplug online and had a problem opening it.
When I send mail to ask for help I did not expect a quick response because it was in the evening.
I was very surprised when Scott almost immediately reacted and helped me solve the problem. I even received a code to buy extra software much cheaper. Very good experience. Will come back when I need more materials.

22 janvier 2023
Noté 3 sur 5 étoiles

Really not great!

Revision 4/12/22
Scott made contact with me following this review, and refunded for the codeplugs.
For that, I am going to change the 1 star to a 3 star for making it right. Just a shame the goods weren’t as expected, and it was so hard to make contact to resolve

Really not great!
I was hoping not to have to leave this review, but after finding absolutely no communication with the seller, I am hoping this may encourage them to help right the issue.
I downloaded the blank codeplug package from the website. It was stated that it contained all (50) codeplugs in the drop down menu. This was not a small purchase.
What was received was 35 codeplugs, that are part of the Mototrbo CPS samples. None of the 35 were the one I needed. Had I known the listed codeplugs were simply the standard CPS samples, I wouldn’t have wasted £110!
I would love to amend this review, as I would hate to bring down a small business, but I haven’t received any customer service on this matter. The emails are not replied to, and phone not answered.

2 décembre 2022
Avis spontané
Logo de radio-shop.uk

Réponse de radio-shop.uk

As always we appreciate your reviews and feedback.

There has clearly been some communications issue here as we have reached out via email, phone and through PayPal with no response after your first purchase. In which you raised a paypal dispute but with no details on the claim.

We refunded the first dispute straight away. Then you placed a 2nd and 3rd order and did the same again after receiving the items.

Despite constant efforts to assist, we can't help if we do not know what the problem is. This review has highlighted your issues and concerns.

Resolution:
We would like to apologise, offer you a full refund (which has now been processed) and you also get to keep the items :)

We wish you all the best in the future.

Noté 5 sur 5 étoiles

Very good company !

Very good company, trustworthy, helpfull, they really deserve 5 stars !

It's rare when you encounter a genuinely nice person that actually wants to help you, not take your money and be done with you.

5 novembre 2022
Avis spontané

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