Rails Of Sheffield Avis 

Excellent service from Matt in the secondhand department. Everything was fully explained and the service and payment was very quick

I have ordered from Rails for a few years now and always had 1st class service. Nothing is too much trouble for them. Recently I sold some of my model trains to them and the service I received was excellent, from sending a courier to pick up the boxes, to receiving the payment, it took only 3 days. I was kept fully informed every step of the way. Thank you so much Matt

This is about the third time that I have sold items to Rails. As ever the service and speed of turnaround has been brilliant and I have found that the prices that they paid are very decent. Rails is certainly the way to go, especially if one is selling more than a few items, no hassle, fast and good prices paid.

This is the second time I’ve traded in with Rails great price received same day they received the models. The locomotive I received in part exchanged was customised and running on my layout in 5 days and, that’s including a Sunday now that’s what you call good service. Thank you guys. It’s a pleasure doing business with you.

I offered for sale a number of N gauge model railway items to Rails of Sheffield secondhand department. They provided a prompt email response and gave a fair price. Once they had received the items in the post, Ben in the secondhand department facilitated a bank transfer the same day. I would recommend this company.

I recently sold some of my collection to Rails. The information given by the Rails team on their second-hand purchase process was very helpful and the collection was easy. Their initial estimate was a good price, and they honoured it. They also paid me very promptly as promised. Thank you!

I purchased a TT120 engine and decoder together, fitted the decoder and programmed the engine, it went through the whole process but at the end did not work.
The tech help line helped but in the end they sent a return label, this was quick and about 2-3 weeks later the engine was sent back already programmed and ready to run, well done very good service

Great service, Quick Response. A Pleasure to Deal with.

I had occasion to have to source a very very obscure part for a model locomotive I own, and as a long shot I contacted Rails of Sheffield in the hope that they may just have one in stock, and they certainly pulled the rabbit out of the hat for me on this one.
I wish to give special credit to Tom of the Bespoke Team for his interest, concern and quite frankly his compassion for taking the time to contact me to say he may have what I needed and that he would check his more obscure stock when next at work.
Within no time the part I needed was in the post and fitted to my class 66 locomotive bringing it back to pristine condition.
Full marks to Rails of Sheffield for some great service, I shall certainly be dealing with them again.
Cheers Guys.

Recently sold collection to Rails. Easy process throughout, great price, the team were great to liaise with over email and very helpful with questions. The process of gathering a quote and then posting off the stock to rails was seamless and extremely easy. Transaction was done the same day as Rails received the goods. All round great experience.

Due to having a puppy, commitment and time were non existent for our model railway project. Contacted Rails of Sheffield with photos - who were delighted to accept our rolling stock, plus other items that we’d accumulated. A purchase figure was agreed. Rolling stock sent to Rails via Royal Mail. The whole process taking 48 hours, and money directly transferred to bank!
Ben, was absolutely brilliant for the whole transition. Would highly recommend Rails 5⭐️ Thank you!

First sale of items dealt with very efficiently by Ben, after acceptance of quote payment received very quickly. Couldn't be more pleased

Excellent service from Rails of Sheffield when I recently contacted them about selling some N-Gauge Rolling Stock.

Having filled in the website contact form on a Sunday night, I had a prompt email response the next morning offering a fair price for my items.

The team quickly sent me the mailing labels and forms to send in with the goods. Having sent them on Tuesday they arrived on Wednesday and I had an email before the end of the day confirming the value that had been originally offered.

The money was bank transferred into my account the following day.

Super efficient and friendly service.

I emailed Rails of Sheffield second hand, a brief description of the three locomotives I was looking to sell. They responded the next day with an offer. I emailed that I was happy. They emailed me a pre-paid postage label.
I boxed up the items safety and went to my local post office.
To my surprise the parcel was receved the next day. Once my locomotives were checked, I was contacted about payment. Through Matt and Ben at Rails of Sheffield, the whole process was completed in just three days.

FANTASTIC Customer service unlike Accurascale.
My class 37 from Accurascale was faulty. I requested a refund. No questions asked and refund issued. Every time i call Rails of Sheffield their staff are very pleasant and knowledgeable. 5 star service. Looking forward to dealing with you again :-)

I recently sold some stuff and was very impressed with the level of service , price offered and speed of payment. Would highly recommend

I spent £142 on TT 120 track and an engine. However being new to the hobby I hadn't understood and double checked the code of the track. Even though I'd searched TT 120 you'd think the offering would be compatible. No problem you can send them back for a return. Pretty standard you'd think but no, any which way either full refund or exchange they want to steel and it is robbery in the true sense, £3.95 to set up the return. There's not much good will with this firm. I'll be very reluctant to shop again.

Having reluctantly decided to dispose of my 00 gauge model rail, I contacted Rails of Sheffield to enquire if they were interested in purchasing items. The whole process is delightfully smooth, professional and efficient, from submitting an inventory to obtaining and accepting an offer. Each process is dealt with quickly, even payment which was same day I accepted their offer. The only real delay was the post office who let my packages sit in my local sorting office for a couple of days despite it being 24 hour postage. Completely outside Rails control.

I have just used Rails of Sheffield secondhand purchase system. Emailed videos and photo's of the loco's and stock I wished to move on. They made fair offer which I accepted, packed and posted, Rails covered the costs. The offer was confirmed upon receipt/inspection and monies paid same day.
The whole process took no more than 7 working days, faultless.

I have used Rails for purchases many times and been very pleased.
Now I have sold my entire collection to Rails and they were very efficient,trustworthy and fair
Excellent in fact.