Rails Of Sheffield Avis 

Excellent service selling my NCE equipment to Ben at Rails of Sheffield. Great communication etc. thanks Ben

Regards
Carl

Recently did business with this company selling my N scale rolling stock. Dealt with an excellent guy called Ben who offered a fair price for my items which I accepted. Items were collected by courier and received by Ben in excellent condition. Will do business with this company again and can thoroughly recommend them to others looking for the same service.

Rails of Sheffield is a fantastic company to do business with, having sold a number of my collections of models to them over the past couple of years for very generous amounts of money. I would highly recommend RoS to anyone who is looking to sell any of their model stock.

I recently sold some unwanted OO and N scale rolling stock, the "sell to Rails" website is very easy to navigate and has an excellent database allowing you to find what you're looking for. Upon sending my list, I was contacted promptly and given a reasonable offer. When Rails received my parcel, I was contacted to confirm it had arrived safely. Easy to use and highly recommended

Fantastic store with the best design and layout the very best customer service the largest choice
Highly recommend this store

Sold entire rail stock ,new and used, boxed and unboxed.
Helpful advice, super efficient service. Free parcel force pickup and delivery.
Reasonable price obtained.
A pleasure doing business.

I wanted to sell 12 of my Hornby and Bachman coaches that were surplus to my needs. Filling in the list on Rails' dedicated website was simple, especially so as I had the manufacturers' product numbers, and Ben at RoS came back to me on the same day with a fair offer. I packaged them up and sent them off last Saturday, received an acknowledgement on Monday and was paid the full offer on Tuesday. A very satisfactory experience.

Sadly I had to dismantle my model railway because of downsizing, but Rails offered me a fair price for my locomotives and coaches and paid very promptly. I am pleased that they will be sold on to someone who will enjoy them.

last few orders have been very sloppy ordered the KR DD train and had to ring them up to remind them i had ordered it * SLOPPY #1 * took them a while to work that out too. Despatch was surprisingly Ok once they worked out it was paid for But shouldnt have to remind them !!!!!!!!!!!! Also paid for a SATURDAY delivery and yep it arrived MONDAY

#2 ordered an item at 1038AM on friday and even rung them up to ensure it was despatche BEFORE the deadline and yep you guessed it Marked as POSTED SUNDAY SLOPPY again

first order was a HST power car set in virgin livery description of the listing ceratianly didnt mention it wouldnt run correctly #SLOPPY 3

so for the consistently sloppy experiences they get 2 stars and thats generous

Great service from the team in the prompt and helpful way they helped me to trade in my HO American outline models, and the swift payment that allowed me to order up more O gauge items for my British Rail western region layout.
Highly recommended and dependable service.

I have been buying from Rails online for many years and they are always helpful and very knowledgeable. I had some missing couplings from a set of wagons that I purchased from Rails and asked them to step in and help sort it out as the manufacturer was not cooperating with me. They were happy to help and have managed to sort it out. A big thank you to Rails, as always very helpful.

Very good communication given, I wrote to 4 suppliers only rails came back to me. Offered a very fair price and paid for postage would recommend highly

Very satisfied with the interaction and efficient service from the Second Hand Department.

Bought a gift voucher as a Christmas gift. Beware - all you receive is an email with a smart code. Which I'm sure works to provide value to the amount paid. But as a gift - it's pretty rubbish gifting a smart code. I expected a nicely formatted printable gift card with spaces to write to, from, a gift message - none of that. Given I was gifting to an elderly relative who barely knows what a smart code is, I felt really embarrassed handing over this sorry excuse for a 'gift voucher'.

Absolutely fantastic , service in every avenue and aspect was totally utterly flawless.. amazing staff .. rapid actions and responses to emails and either things being physically collected from your property or delivery is spot on as well in very good time.
They really prioritise and dedicate themselves around you and your experience with them and things just always go so well when selling or buying from these guys.
100% Recommend.

The team were incredibly helpful and attentive and showed a passion for customer service. Would highly recommend.

Excellent service had some trains etc from father that was not needed rather than throwing away sold to rails, good service arranged collection and then credited the amount agreed 10/10

Very helpful and friendly staff and prompt service the whole experience went smoothly and quickly, i was really impressed.

Awful! DO NOT PREORDER WITH THEM! They do not do their job the best!

I have dealt with postal suppliers of model railways since the 1960s including Hattons of Liverpool. Rails of Sheffield have taken up their mantle and offer a service just as good but updated to take advantage of new technologies.
Recently I needed to 'cull' an oversize locomotive collection and used Rails excellent facilities. On the same day I listed my engines a good offer was made and accepted. Collection by Parcelforce was arranged two days later and the parcel delivered within 24 hours, all at no cost to myself. Funds soon followed by bank transfer.
I have recommended Rails in the past and will continue to do so. Their service, range and knowledge is second to none.

David Oliver, Towcester, England.