Rails Of Sheffield Avis 

I had a small collection of OO9 stock, plus points to dispose of, and also some OO gauge stock that I no longer needed, or was faulty. I listed the items on the website and submitted it. The response was within 24 hours with a reasonable offer which I accepted. I sent the lot off on Tuesday 48h tracked and got an e-mail on Thursday saying they had received the items and confirmed the amount, how would I like it. I responded Friday morning and had the money in my account that afternoon. Fantastic all the way through!

We are moving home and downsizing so I decided it was time to dispose of my model railway. I sent a list of the rolling stock, trackwork, and controllers to several potential buyers, and Rails of Sheffield offered a good price. I bought much of my layout from them so I accepted their offer. When the time came they arranged collection and as soon as they received it payment was made to my bank account in full. As I had found when buying from Rails of Sheffield, they were equally efficient and reliable. A pleasure to do business!

First time submitting Secondhand items to Rails . Only 24 hrs posting to receiving the money in my account .
Excellent service and communication.

Have only recently gotten back into model trains and such and Rails of Sheffield have been my key go to for supplies and equipment. Great service and great value for first time buyers or returning customers.

Excellent service from Rails. I’m selling some of my late husband’s treasured collection and they’ve been prompt, clear and efficient in all aspects of this. As with a previous reviewer, I wasn’t given an am or pm time for collection, yet on the slip I received at 3pm when the parcels were picked up by Parcel Force the official slip said ‘Earliest - 12 Latest 17.15.’ It would have been good for Parcel Force to indicate this at some point. Many thanks though to Ben, Jake and the Team.

I sold my model railway collection to Rails. Ben ensured that I got the best price possible and I was promptly paid. 5/5

A fast, efficient, friendly and easy-to-use Secondhand service that I used to sell my surplus rolling stock following a downsizing of my layout

Loved the store, paid my first visit last week. Was ignored when I entered for a little while despite hovering by the counter, but that aside a really good experience. Had great conversation about tip on how to start my layout and received a £10 discount for an item I had ordered from the website that was as described.

An Aladdin's Cave for sure and defo worth a visit.

I have also ordered several thousand pounds worth of locomotives via the website which is easy to navigate and far smoother process than TMC for example. Now if only they offered the same personalisation products that TMC did and all tied up with that great website experience, it would be 5 stars 👍🏻

I've bought many items over the years from Rails but never sold anything.
Decided to sell a 00 Model Train and not only were Rails quick to reply, their quote was more than any other.
They paid as soon as it was received, very quick and easy service indeed, thanks Ben/Jake.

I ordered a small N scale wagon from their online shop, at the checkout I was given an option to have the item weathered, for a fee. I decided to go ahead with this. After a few days I emailed Rails of Sheffield to ask when I might expect to receive the item. I received a pretty abrupt reply saying it could take up to two weeks.
Almost two weeks later I contacted them again but this time I was told that weathering can take up to three weeks.
Absolute joke for such a tiny item. I could understand if there was a waiting list however when I asked for the item to be sent unweathered they replied that it had already been started.
I just hope if and when it turns up that the weathering is perfect and that it's been worth the wait, I have my doubts already!

Having accepted Rails estimated offer for my list of 20 items of OO gauge rolling stock they arranged collection by Parcelforce ( Tracked and Insured ).
On delivery they quickly inspected the stock , confirmed their offer and paid by bank transfer .
Excellent service from Ben and Jake at Rails .

I have bought and sold with Rails for many years and service is always excellent. Most recently sold some models for a good price and great service and communication.

Company made a fair offer and kept in contact throughout the sale process. Questions were answered within 24 hours too.

First class customer service Great staff and easy to deal with prompt service from start to finish

I sold some unwanted items and believe I got a fair price and also received excellent customer service. Highly recommended.

Rails have purchased my model railway collection.
Communication was excellent. They organized collection via Parcelforce. My only reservation was the lack of info from Parcelforce. It turned out that their earliest pickup time was 14.00 but no-one told me this, so I wasted a morning waiting in for them.

Excellent customer service, the company performed flawlessly and did exactly as promised. A fair valuation for my used railway rolling stock that was collected, checked and paid for very promptly. Will use them again next time

I recently sold a number of model railway items to Rails of Sheffield (having previously bought a variety of items from them). Throughout the process, they were efficient, friendly and helpful.

I would highly recommend using Rails for selling to, or buying from

We have recently sold some model railway products to Rails of Sheffield. The company is extremely efficient, helpful and friendly.
My husband and I can thoroughly recommend using this company.

Purchased a Class 37 Bachmann Deluxe for a great price. Had reason to email the store just after receipt of locomotive. I got a return phone call about 15 minutes later (from Shane - amazing). The help provided was unexpected and brilliantly accurate. All my issues were solved as I was talked through the correct operation of the loco. I even received a follow up email confirming the conversation. Then the very next day another email checking all was ok and if I was happy? Happy! I was astonished at the service I experienced, it was simply the very highest possible. Thank you to Shane and the team, I will definitely be back for more purchases.