rain South Africa Avis 

Very helpful and provided guidedance where I was unsure

Very helpful, and very considerate having to realise that English is not my first language and went ahead and accommodated me, and explained things thoroughly…. Thank you and big ups…

I wouldn't recommend the Loop phone plan , the sales team do not tell you that the data is only limited to the phone and caps on hotspot , we got it with the thinking after a call with their rep that we wanted to use it as a mobile hotspot between work and home , that was specifically omitted. Very poor customer service and very inconveniencing.

It was a good welcome from the agent who made the call she was very vocal and very clear with her explanation,it was a nice way and easy to explain thanks 😊

They attended me with a gud service but I'm still waiting for mi order

The salesman really help me a lot cool guy and I really liked his service ,, Rain must continue employing people like him let hope the router won’t give me any problem but I liked how he treated me as a customer

The lady was very helpful towards me
All details gave were loud and clear
Keep it up sisi you are great

Im very impressed with your service not one hicup with my application you guys are reallly tops . Will suggest you guys to anyone one . Keep up your good service

The agent handling my enquiry was curtious and professional. His product knowledge is excellent and he could satisfy all my questions, to guide me to concluding the deal.

Great guy I'm happy but he's speaks fast eii🤦😂😂Thanks alot

The communication was great. thank you

Avoid this company as much as you can. I have never experienced anything like the poor customer support team (based in the Philippines - they are not even hiring south africans) in my entire life. What a bunch of dumb clowns.

Service was good

Simphiwe was very helpful and very friendly

Ref numbers: 50931016, 50753232, 50671376, 50671370

I requested cancellation in the last week of July due to ongoing network and connectivity issues. I specifically confirmed with Rain that I was still within time to cancel and was assured that the cancellation would be processed and I would not be charged for the following month.

Unfortunately, the cancellation was not processed, the debit order still went off, and I had to follow up several times before anyone finally actioned my request.

The router was eventually collected on 21 August, but as of 26 August, I am still waiting for my refund. I have contacted Rain repeatedly, yet I cannot get a proper update from the billing department or confirmation of when my refund will be processed.

The constant follow-ups, lack of communication and failure to action a straightforward cancellation have made this an extremely frustrating experience. I simply want the money incorrectly charged after my cancellation request to be refunded.

Rain oh my god it's such a frustrating subject to talk about because the customer service and online service is excellent and you get help easily, but the product is so frustrating because why am I paying nearly a thousand rands every month but I'm getting 20mbps at best and I've tested it multiple times I've once even gotten 2mbps which is making me consider if I should just get Fibre instead because wow, and don't get me started on the irony of the brand because when it rains it stops working. Please fix these issues I beg.

This company is so quick to charge my account but does not bring back my internet service when they take it down. My family and I have gone a few days without internet because they say I have to settle my balance even though I did.

Bad customer service using a dumb AI assistant that cannot resolve issues to check that I fully paid.
I will be moving to fire as it’s more reliable than this service.

I am extremely upset and frustrated with Rain. I requested cancellation of my account around 2023/2024 because I was relocating, and I was assured when signing up that I could cancel at any time.

Despite this, my account was never properly cancelled, and I continue receiving messages about outstanding amounts. I have been given the runaround for far too long.

I urgently request that Rain investigate this matter, cancel the account, reverse any charges added after my cancellation request, and provide written confirmation that this issue has been resolved.

The lady who assisted me was friendly and helpful