He answered most of my questions excellently. He gave me an idea of getting a phone instead because I needed somei can always carry with for data.And also advised on how to contact rain in future when... Voir plus
L'entreprise a répondu
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They will bill you for an account that you are no longer using even after multiple attempts to cancel. Even after calling their support number you will not get a refund. They continued billing me even... Voir plus
L'entreprise a répondu
The consultant that called ,was helpful, knowledgeable and extremely pleasant. Fantastic person to deal with, he made my experience with Rain enjoyable and easy to understand. Thank you and all the... Voir plus
L'entreprise a répondu
The Rain agent was very helpful, made everything to be easily understandable and he gave me chance to talk out my frustrations and he solved them at ease
L'entreprise a répondu
3,7
Moyen
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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Les gens ont aussi consulté
The lady who assisted me was friendly…
The lady who assisted me was friendly and helpful
23 août 2026
Avis spontané
Réponse de rain South Africa
Hi Adore,
Thank you for the feedback, we are happy to hear that you had a pleasant interaction with our team members. We are always working hard to improve our customer's experience.
rain.
Rain is very bad its works 100% first…
Rain is very bad its works 100% first few months as time goes rain is very bad signal constantly goes away when you call in they tell you to reboot plug out and all of this but ita doenst help i would recommend all people that take out wifi not to use rain ita almost like a scam you pay 650 for network that constantly goes away its very frustrating everyday the same thing
23 août 2026
Avis spontané
Réponse de rain South Africa
Hi Dorian,
We're sorry to hear this has been your experience. Please update your review with your ticket/reference number with us or DM us on any of our social media platforms. We would be more than happy to assist you.
Regards,
rain
The call was very helpful
The call was very helpful, I got all the information I needed.
23 août 2026
Avis spontané
Réponse de rain South Africa
Hi Charmain Dibakoane,
Thank you for the feedback, we are happy to hear that you had a pleasant interaction with our team members. We are always working hard to improve our customer's experience.
Cheers,
rain.
Réponse de rain South Africa
Hi Jade Robertson,
Thank you for the feedback, we are happy to hear that you had a pleasant interaction with our team members. We are always working hard to improve our customer's experience.
Cheers,
rain.
Very quick and straight to the point.
22 août 2026
Avis spontané
Réponse de rain South Africa
Hi Nkululeko Mhlanga,
Thank you for the feedback, we are happy to hear that you had a pleasant interaction with our team members. We are always working hard to improve our customer's experience.
Cheers,
rain
Simphiwe was absolutely amazing…
Simphiwe was absolutely amazing and explained everything to me. He was very friendly and ensured that I understand where we are in the process at all times. Thanks so much for the amazing service
22 août 2026
Avis spontané
Réponse de rain South Africa
Hi Katlego Tlotleng,
Thank you for the feedback, we are happy to hear that you had a pleasant interaction with our team members. We are always working hard to improve our customer's experience.
Cheers,
rain
your salesman knows how to promote and…
your salesman knows how to promote and Talk to people
21 août 2026
Avis spontané
Réponse de rain South Africa
Hi Adore,
Thank you for the feedback, we are happy to hear that you had a pleasant interaction with our team members. We are always working hard to improve our customer's experience.
Cheers,
rain.
Almost cancelled my application, but she helped me
Almost cancelled my application because of lack of understanding but this kind and sweet client phoned me and walked me through other Available options which i ended up choosing one of.
21 août 2026
Avis spontané
Réponse de rain South Africa
Hi Sanele,
Thank you for the feedback, we are happy to hear that you had a pleasant interaction with our team members. We are always working hard to improve our customer's experience.
Cheers,
rain
Réponse de rain South Africa
Hi Tumelo,
Positive feedback is always encouraging. We appreciate your acknowledgment and kind words.
Thank you.
rain.
The lady explained everything so well…
The lady explained everything so well and clear… Excellent service
20 août 2026
Avis spontané
Réponse de rain South Africa
Hi Phumlile,
Thank you for the feedback, we are happy to hear that you had a pleasant interaction with our team members. We are always working hard to improve our customer's experience.
Cheers,
rain
Roderick was helpful and patient even…
Roderick was helpful and patient even thou I was not.
19 août 2026
Avis spontané
Réponse de rain South Africa
Hi Loura,
Thank you for the feedback, we are happy to hear that you had a pleasant interaction with our team members. We are always working hard to improve our customer's experience.
Cheers,
rain.
Réponse de rain South Africa
Hi Lisa
Positive feedback is always encouraging. We appreciate your acknowledgment and kind words.
Thank you.
rain.
I’m happy with the guy that helped me
I’m happy with the guy that helped me
He did explain everything to me with good understanding
18 août 2026
Avis spontané
Réponse de rain South Africa
Hi Caylene,
Thank you for those great words, we are glad to have provided you with a positive experience.
Regards,
rain
The lady at the Parklands branch is…
The lady at the Parklands branch is amazing - I never asked her name, but she is VERY helpful.
1 août 2026
Avis spontané
Réponse de rain South Africa
Hi Bruce,
Thank you for those great words, we are glad to have provided you with a positive experience.
Regards,
rain
What a friendly and helpful gentleman
What a friendly and helpful gentleman. I really appreciate his professional assistance.
17 août 2026
Avis spontané
Réponse de rain South Africa
Hi Hannelie,
Thank you for those great words, we are glad to have provided you with a positive experience.
Regards,
rain
UPDATE
UPDATE: Day 12 with no internet from Rain. Still nothing.
Ref: 50478926. My original complaint was 7 days ago - it's now been 12 days total with zero connectivity, and Rain still cannot give me a timeline, a real explanation, or a resolution. I run a home office, so this isn't an inconvenience, it's an ongoing hit to my income and my ability to work.
Since my last post: still the same script every time I call - reset the router, switch bands, "we'll escalate," "we'll get back to you." Nobody ever does. No compensation offered. No named person taking ownership of this case.
12 days. No internet. No answers. No accountability.
If you're considering Rain for a service you actually depend on, this is what you risk. I'd strongly advise looking elsewhere.
#RainSA #RainInternet #NoInternet #BadService #CustomerServiceFail #HomeOfficeProblems #SouthAfrica #ConsumerComplaint #WorkFromHomeFail #RainDownAgain
6 août 2026
Avis spontané
Réponse de rain South Africa
Hi Hanz,
Thank you for taking our call, as requested we have sent you an email.
Regards,
rain
He was very helpful and supportive
He was very helpful and supportive
The service was excellent
8 août 2026
Avis spontané
Réponse de rain South Africa
Hi Samantha,
We greatly appreciate you reaching out to share your wonderful experience with us. Your kind words motivate us to continue delivering exceptional service.
Welcome to rain—we're thrilled to have you with us!
Best wishes,
rain
Réponse de rain South Africa
Hi Zweli,
Thank you for those great words. We are glad to have provided you with a positive experience.
Regards,
rain.
The lady that called was great
The lady that called was great, she was calm and really explained well,
13 août 2026
Avis spontané
Réponse de rain South Africa
Hi Success,
We greatly appreciate you reaching out to share your wonderful experience with us. Your kind words motivate us to continue delivering exceptional service.
Welcome to rain—we're thrilled to have you with us!
Best wishes,
rain
The lady that attended to me was so…
The lady that attended to me was so easy and quick to understand.
13 août 2026
Avis spontané
Réponse de rain South Africa
Hi Nadine,
Thank you for those great words. We are glad to have provided you with a positive experience.
Regards,
rain.
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