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Lisez les avis des autres

Noté 5 sur 5 étoiles

We are super pleased with our new front door and what a difference it makes to our house!! Tommy the salesman was super helpful, he was professional and friendly throughout. There was no pressuring... Voir plus

Noté 1 sur 5 étoiles

Beware this company will make threats despite having been paid, they invoice twice. No safety equipment used, upstairs windows removed with no scaffold, new windows damaged as left uncovered and in... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We had our house cladded, new windows, new door and new guttering. Competitively priced, as with everting - a few snags near the end that were rectified in a timely fashion and a great job done a... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Built a small sun room/conservatory for us. Designed exactly what we wanted, at a reasonable price; started work when they said they would and finished quickly. A really nice bunch of guys who place g... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Fournisseur de fenêtres PVC

Écrit par l'entreprise

Windows, doors, conservatory and home improvement installation company


Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

57 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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Noté 5 sur 5 étoiles

We are super pleased with our new front…

We are super pleased with our new front door and what a difference it makes to our house!!
Tommy the salesman was super helpful, he was professional and friendly throughout. There was no pressuring from him or chasing afterwards, we were left to make a decision in our own time.
The guys that came round to fit the door were super friendly, they did the job really efficiently and it was done a lot faster than we anticipated. We’ve been really pleased with the service we’ve received from start to finish and I would 100% recommend R&G to all my friends and family ⭐️⭐️⭐️⭐️

10 avril 2026
Avis spontané
Noté 1 sur 5 étoiles

do not use, deposit gets taken but then no communication

Seemed like a good family business but appears now betraying that reputation.

Took a deposit, after many months of delay despite frequent chasing, no proactive communication and no timeline for installation, they are now ignoring all attempts at communication to have the deposit returned.

10 avril 2026
Avis spontané
Logo de R&G Installations SW Ltd

Réponse de R&G Installations SW Ltd

Thank you for your feedback, Nick.

We are very sorry for the experience you’ve had and fully acknowledge that our communication and delays fell below the standard we aim to provide. This is not reflective of how we normally operate as a family run business.

However, we would like to clarify that as of yesterday, your full deposit of £550 has been refunded in full, along with an additional £50 as a gesture of goodwill. This was processed promptly once the matter was escalated internally, and brings this issue to a full financial resolution.

While we completely understand your frustration given the delays and lack of updates, we do feel it is important that the review reflects the current position. The matter has now been resolved, and we have taken responsibility by issuing not only a full refund but additional compensation.

We are not, and have never intended to be, a company that takes payment without delivering or resolving matters appropriately. This situation arose due to exceptional internal circumstances, and we have since taken steps to ensure this does not happen again.

We would welcome the opportunity to resolve this amicably and kindly ask that you reconsider or update your review to reflect the resolution.

— R&G Installations SW Ltd

Noté 5 sur 5 étoiles

Friendly staff and great experience overall

Friendly staff and great experience all around. Did the work quickly and to a great standard. Would defo come back to these guys for other projects and would recommend.

5 février 2026
Avis spontané
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Réponse de R&G Installations SW Ltd

Thanks for your kind feedback Will. We’re glad that you’re pleased with the work and will always be happy to help if you need us in the future. Take care! - R&G Team

Noté 5 sur 5 étoiles

Fantastic service

Fantastic service, measuring up and quoting a good price.
They were very patient with us while we waited for probate which was delayed.
After paying for the windows, they were quick to put them on order and delivery was made in good time.
Fitting was done well and to a high standard.
I would highly recommend this local family firm.

8 septembre 2025
Avis spontané
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Réponse de R&G Installations SW Ltd

Hey Proctor family,
Thanks so much for taking the time to leave your kind words. It has been our pleasure getting to know you all, we'll be on hand if you need us in the future! :)
Best wishes Team R&G

Noté 5 sur 5 étoiles

Great value. Great people. Recommended

Built a small sun room/conservatory for us. Designed exactly what we wanted, at a reasonable price; started work when they said they would and finished quickly. A really nice bunch of guys who place great importance on doing a quality job. We have no hesitation in recommending them. Superb job.

10 septembre 2025
Avis spontané
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Réponse de R&G Installations SW Ltd

Hi Keith,
Thanks for taking the time to leave a review, we really appreciate it. Pleasure working with you, hope you enjoy your new sunroom for years to come.
Many thanks - R&G Team

Noté 5 sur 5 étoiles

Very happy with my new windows

Very happy with my new windows. Graham and Tommy did a really professional job. Would definitely recommend.

4 juillet 2025
Avis spontané
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Réponse de R&G Installations SW Ltd

Hi Dan, Thanks for taking the time to leave a review. We're glad Tommy being on site with the installation team didn't lead to a disaster! Thanks again and all the best - R&G Team

Noté 5 sur 5 étoiles

Replacement windows

The firm came recommended by someone with extensive exposure to trades people & they did an excellent job. Tommy the lead sales person was patient & provided exacting details & delivery. There were a couple of issues which were amicably resolved. I was looking for quality & reliability & a reasonable price consider we found it. I would revert to them again for additional work.

28 juillet 2025
Avis spontané
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Réponse de R&G Installations SW Ltd

Hi Peter, thanks for your patience and understanding while we resolved the faulty window handle for you following our installation. We hope now that we have been back, everything is perfect for you!

We're glad to hear that you would use us again and we're always here if you need anything further. Take care and all the best to you and your family! -R&G

Noté 5 sur 5 étoiles

I've just had my windows replaced and…

I've just had my windows replaced and am very pleased with them. It's nice to have gone with a family run business. From start to finish it was so stress free. The lads that fitted the windows were very respectful. I would definitely use them again

21 juillet 2025
Avis spontané
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Réponse de R&G Installations SW Ltd

Thanks for taking the time to leave your kind comments Liz, it has been our pleasure to install your new windows. Wishing you all the very best! - R&G

Noté 5 sur 5 étoiles

Cladding, windows and door

We had our house cladded, new windows, new door and new guttering.
Competitively priced, as with everting - a few snags near the end that were rectified in a timely fashion and a great job done all round.
Took a little longer than expected with a delay in materials but communicated throughout the process.
Good workforce, friendly manner and really happy. We have priced up some more work through this company that we will be pursuing soon.
Defo recommend.

2 juin 2025
Avis spontané
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Réponse de R&G Installations SW Ltd

Hi Stephen,
Thank you for all of your support. You've been great customers and we have loved working at your home! We look forward to returning to finish off the rest of the windows when you're ready!
All the best - R&G Team

Noté 5 sur 5 étoiles

Had new fascia’s and guttering fitted…

Had new fascia’s and guttering fitted by R&G Installations and I’m thoroughly impressed. The whole process was smooth and professional. Cheers

18 juin 2025
Avis spontané
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Réponse de R&G Installations SW Ltd

Hi Ryan,
Thanks for taking the time to leave a review, it means a lot!
On hand if you need us again! - R&G

Noté 5 sur 5 étoiles

New conservatory

We are really happy with our newly converted conservatory, it's now a usable space in our house. The guys who installed the conservatory were really quick and efficient (and importantly, clean & tidy!). They even installed the light fitting for us which was really kind of them. Would recommend.

27 mai 2025
Avis spontané
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Réponse de R&G Installations SW Ltd

Hi Chelsea,
Thank you so much for taking the time to share your experience!
All the very best with your new office!
Best wishes - R&G Team

Noté 5 sur 5 étoiles

Friendly guys and good job completion

Friendly guys that have done a good job with fitting my windows today. Fast and clean job done.

17 avril 2025
Avis spontané
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Réponse de R&G Installations SW Ltd

Thanks Laura,

Best wishes to you and your family from all of us here!

Noté 5 sur 5 étoiles

Trustworthy and Professional

R & G are a super family friendly local business. They are trustworthy, efficient and competitive and I have returned to use them recently for my replacement sash windows which are beautiful.
They were installed quickly and tidily and R & G are super polite, friendly and professional. I'd recommend 👌

17 mars 2025
Avis spontané
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Réponse de R&G Installations SW Ltd

Hello again Alison!
We LOVE a returning customer! Thanks for coming back to us, we're glad to hear you're just as happy the second time around!
All the best - R&G

Noté 5 sur 5 étoiles

A trustworthy family run business

R&G Installations are a friendly, trustworthy, family run company who offer good work at a reasonable price. And when things go wrong, or there is snagging to do (and there always is on any project) they do their best to fix the problem, even if it's a problem not of their making. They also communicated throughout and let me know of any manufacturers delays so we could plan. Thanks R&G!

20 mars 2025
Avis spontané
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Réponse de R&G Installations SW Ltd

Hi Lisa,
Thanks for taking the time to leave your comments. It has been an absolute pleasure, we're so pleased with the final result! Thank you for being great customers.
Take care, R&G team

Noté 5 sur 5 étoiles

Highly recommend to anyone!

Highly recommend to anyone!! Absolutely amazing service from start to finish and beyond!!
We’d had a few bad experiences with sales people and cowboy tradesmen in the past so was very nervous going into this process but the whole team at R&G were incredible!! Tommy the salesman was super friendly…he came out gave me a quote quickly and was professional and friendly throughout and I felt no pressure at any point which was a relief. There was no pressuring or annoying chasing afterwards either we were left to make a decision in our own time!
The installers did an amazing and clean job…the windows look fantastic and have made a vast difference to our living already. So nice to have no draughts! They were quick,, friendly,, efficient and cleaned up after themselves lovely!
The communication is amazing from them too…any questions or queries they normally respond and resolve within hours! Big shout out to Steve too as he’s answered my 10000 questions quickly every time and maintaining friendliness throughout even though I was probably annoying the life out of him!
So honestly words can’t explain how good this company is but I would recommend them to anyone!!

17 février 2025
Avis spontané
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Réponse de R&G Installations SW Ltd

Hi Katie,
Thanks so much for your review, we're all so pleased with how happy you are with the work and service. We hope your new windows provide plenty of warmth as well as keeping out the noise!
Best wishes from all of the team.

Noté 5 sur 5 étoiles

Just had a large 3 m patio door…

Just had a large 3 m patio door installed at our house in Looe.
Good communication from start to finish.
Top workmanship from friendly fitters.
I would highly recommend this family run business.
Ash
Looe

5 mars 2025
Avis spontané
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Réponse de R&G Installations SW Ltd

Hi Ash,
Thanks for all of your support. It has been a pleasure to work with you at your stunning property and I understand you've got future jobs lined up for us for later this year?! We'll look forward to seeing you again! :D
Best wishes - R&G Team

Noté 5 sur 5 étoiles

Great service

Just had a composite door fitted by R&G installations and from start to finish to finish the service was great. Very friendly guys and respected our property at all times . Had an issue with a slight discoloration on the door frame but was promptly sorted . Very happy customer and would recommend to friends and family

24 février 2025
Avis spontané
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Réponse de R&G Installations SW Ltd

Thank you for your kind words! We're glad to hear that you'll be happy to recommend us! Hope you continue loving your new door, here if you ever need us for anything else! Take care - R&G

Noté 5 sur 5 étoiles

Thankyou R&G Installations for the…

Thankyou R&G Installations for the professionalism and crafsmanship throughout the whole process... The new conservatory looks stunning!
You are a compassionate family outfit with attention to detail and a timely manner.
I would definitely recommend your company...

18 février 2025
Avis spontané
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Réponse de R&G Installations SW Ltd

All of us here wish you both nothing but the very best with everything! We hope the new conservatory gives you the peace and space you needed. Best wishes, here if you need us! R&G :)

Noté 5 sur 5 étoiles

Amazing Service

Had our windows and doors replaced by R & G Installations. So so pleased from start to finish. A stress free process. The company were friendly, helpful and very professional when being fitted, old windows and doors were disposed of and every thing left spotless. So glad we had them replaced before the winter came, certainly can tell the difference! Hope the guys enjoyed the cups of tea, cake and biscuits 😊 Thank you for the great service.

22 juillet 2024
Avis spontané
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Réponse de R&G Installations SW Ltd

Hello again Mandi, nice to hear from you!

Glad to hear you're still just as pleased with the work as you were when we left you! Thanks for taking the time to leave your comments.
Take care,
R&G.

Noté 5 sur 5 étoiles

Fabulous new Kitchen & Conservatory

I had a new kitchen and a new conservatory with a tiled roof in Nov/Dec 24.
The work was completed and of a high standard and in line with all regulations.
The team were efficient and professional.
I would recommend Rob & Graham and his team.

4 novembre 2024
Avis spontané
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Réponse de R&G Installations SW Ltd

Hi Yvonne,

We cannot take all the credit as your beautiful kitchen was your design, we only installed it! Glad to hear you're happy, always here if you need us!
Take care
R&G

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