Lucas in customer service was a huge help—truly outstanding support. He handled everything with common sense and didn’t waste time going back and forth. When there’s an issue, they take care of it... Voir plus
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Lisez les avis des autres
These radios are just the right size, great volume (especially since my hearing is shot). Received timely, and so darn easy to use. Opened up the box, turned on radios and WALA called my wife and it... Voir plus
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Love, rapid radio got a couple of them for buddies while we were doing security with different companies that were on the same site as us we now use them just as friends some of them use them still fo... Voir plus
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They told me these would work up to 30 miles offshore, I purchased for boating, doesn’t even work 15 miles out. Don’t waste your money if that is why you are interested. Also never knew that there was... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Rapid Radios is the only 2-way radio walkie-talkie with nationwide range and no monthly fees. Enjoy crystal clear, private communications with Rapid Radios!
Coordonnées de contact
829 Forest Hill Ave SE, 49546, Grand Rapids, Etats-Unis
- (616) 227-3466
- info@rapidradios.com
- rapidradios.com
4,4
Excellent
307 avis
A répondu à 95 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Rapid Radio devices are NOT serviceable if they malfunction
I left my 2 radios in the rain. Rapid Radios said they are water resistant, not waterproof when I contacted them. The devices no longer work and I wanted to know where I could get them serviced, expecting to pay. Rapid Radios DOES NOT service malfunctioning radio devices and you must have purchased their protection package in order to receive a new device. The radio devices are not serviceable. Therefore, my $500 investment is flushed down the toilet.
20 mars 2026
Avis spontané
Réponse de Rapid Radios
We’re sorry to hear about your experience and understand how frustrating this situation must be. At Rapid Radios, we do state that our radios are G1 models are water-resistant, not waterproof, and we apologize for any inconvenience this may have caused. Only our RAD1 radios are rainproof and rated IPX6, meaning it can handle heavy downpours, splashes, and wet environments, being able to be submerged in water for 10 minutes.
We also understand your concern regarding serviceability and replacement options. While our devices are not repairable and coverage depends on the protection plan selected at the time of purchase, we would still like the opportunity to review your situation further and see how we may be able to assist.
At this time, we do not have enough information to reach out to you directly. We have requested your contact information so we can connect and better assist you. You may also reach out to us at info@rapidradios.com or call (616) 227-3466 and ask to speak directly with our Customer Service Manager.
We’d appreciate the opportunity to work with you toward a resolution.
- The Rapid Radios Team
UPDATE: Unsatisfied, unhappy customer
They don't tell you everything upfront. They NEVER answered any of my emails, although they said they did when I called them. Then I returned merchandise, 6 radios (5 were gifts) and 1 solar charger. I got a "partial refund". Again, they didn't answere my email. Then they stopped answering the phone and never returned my call. They charge $50 to $100 per phone, per year in order to use them. I didn't know that when I ordered them. Although they are not a accredited with BBB, I filed a complaint for others to read (I am not the only one either). Then I saw all the negative reviews. Wish I would have researched before I ordered. I am left without a total refund. The onle email I received is when they got my return advising od a partial refund without even an explanation. Very Unsatisfied customer. I have been dealing with this since I ordered the radios in Dec.
UPDATE: 3/18/26
Your company told me that they have replyed to every email I sent it, yet I received 1 email and that's the one that shows partial refund information. I explained all my concerns in my letter with the return. All but 1 person that I spoke to were not to friendly either. I have a copy of the letter and all me emails. It was strange that the ONLY response I got in writing from Rapid Radios was the return partial refund and I said that in my letter. I have only received 1 email from your company and find that so strange. Why did all other response not make it? Strange. I saw 2 different commercials aired. One reason I bought the radios was because it advertised when all communication goes out your emergency radio will work. Misleading that no cell towers are needed. Heck, my cell phone would work just as good and there woukd be no need for the radios and I, let alone the ones I bought the radios for, are willing to pay between $50 to $100 a year PER radio. For those reasons, not replying to any of my emails and the unfriendly phone calls is the whole reason I decided not to keep them. Why would I have names of the people I talked to be in my last email that I sent.
I learned a lesson the hard way. Research first.
UPDATE: 3/19/26
Working with Rapid Radios totally refunded me. The Lady I was working with made it happen, which I wasn't expecting but a very nice surprise and outcome. Makes it much easier to positively review them.
I forgot to change the stars.
27 novembre 2025
Avis spontané
Réponse de Rapid Radios
Thank you for taking the time to provide an update, and we sincerely apologize again for the frustration and confusion you experienced throughout this process. At Rapid Radios, this is not the level of service we strive to provide, and we truly regret the inconvenience it caused.
We understand your concerns regarding communication, billing clarity, and the return process. While our records indicate attempts were made to respond, we recognize that you did not receive those messages, and we’re sorry for the breakdown in communication and the experience you had with our team.
We’re very glad we were able to fully resolve the situation for you with a complete refund, and that a member of our team was able to step in and assist in reaching a positive outcome. We truly appreciate you giving us the opportunity to make things right.
We hope that this resolution helped turn your experience from a 2-star into a 5-star one. Your feedback is incredibly valuable and will be used to improve both our communication and customer experience moving forward.
- The Rapid Radios Team
A company that's willing to listen.
Although I do not agree with the yearly simcard charge of $50 per radio, Rapid Radio was able to work with our company to adjust the price in order to help us with the fee, which we appreciate. A lot of companies these days would not have even considered it. Thank you
17 mars 2026
Avis spontané
Réponse de Rapid Radios
Thank you for the updated review! We’re glad we could work with your company to help adjust the yearly service fee and appreciate your understanding. We know the $50 per radio renewal can be unexpected if missed at initial purchase, and we always strive to support our customers in any way we can.
We truly value your feedback and your continued support!
– The Rapid Radios Team
Great customer service support
I just wanted to stop by and give rapid radio service team a big round of applause! They were able to answer all questions I had about my order in seconds and that made me more secure on my purchase, Go Rapid radio team y'all Rock!
15 mars 2026
Avis spontané
Réponse de Rapid Radios
Thank you for the awesome review! We’re thrilled to hear our service team was able to quickly answer all your questions and give you confidence in your purchase.
Your support means a lot to us—go Rapid Radio team! We truly appreciate you.
– The Rapid Radios Team
Radios work awesome
Radios work awesome, even in the woods where my phone does not. Called customer support Patrick was stellar at handling my issue. I have both the handheld and base station. Both devices are extremely durable, lightweight, and have great sound quality. They have several useful features such as multi group monitoring, 1-1 talk, and alert mode. Overall, I'm very pleased!
16 mars 2026
Avis spontané
Réponse de Rapid Radios
Thank you for the fantastic review! We’re thrilled to hear your radios are working so well—even in areas where your phone doesn’t. It’s great to know you’re enjoying both the handheld and base station, along with the durability, sound quality, and features like multi-group monitoring and 1-to-1 talk.
We’re also glad Patrick was able to provide stellar support and take care of your issue. We truly appreciate your feedback and your support!
– The Rapid Radios Team
We have 2 Rapid Radios and are loving…
We have 2 Rapid Radios and are loving them!
Great product and the customer service was quick and responsive. Highly recommend them!" At first my wife didn't want one. Now I can't get her off of it!!!
2 mars 2026
Avis spontané
Réponse de Rapid Radios
Thank you for the great review! We’re so glad to hear you’re loving your radios and that our customer service was quick and responsive.
And we love hearing that your wife is now hooked too—that’s the best kind of turnaround! Thank you for the recommendation and your support.
– The Rapid Radios Team
I can't say enough good
I can't say enough, what a great Customer Service and what a great Technical Staff Rapid Radios have. From initial phone call to the receipt of my radio was faster than I could imagine. What all companies should strive for. Thank you Rapid Radios.
13 mars 2026
Avis spontané
Réponse de Rapid Radios
Thank you for the wonderful review! We’re thrilled to hear that your experience—from the initial phone call to receiving your radio—was smooth and faster than expected. Our customer service team works hard to provide that level of support, and your kind words mean a lot to us.
Thank you for your support!
– The Rapid Radios Team
Great company
First of all, their products work incredibly well and exactly like they advertise. Secondly, their customer support is wonderful. The small hiccup that was experienced was quickly taken care of by their support team.
13 mars 2026
Avis spontané
Réponse de Rapid Radios
Thank you for your feedback! We’re thrilled to hear that our products are working exactly as advertised and that our customer support was able to quickly resolve the small issue you experienced. We truly appreciate your support!
– The Rapid Radios Team
Outstanding Product with Top Notch Customer Service!
Outstanding product and the Rapid Radio Support Team always going the extra mile to ensure Customer Satisfaction! Patsy M - made quick work of helping me make changes to my account and numerous radio setup. Her customer service is well above 5+ Stars! Great product and even better team. Will continue adding radios as our team grows.
12 mars 2026
Avis spontané
Réponse de Rapid Radios
Thank you for the wonderful review! We’re thrilled to hear you’re enjoying the product and that our support team has been able to go the extra mile for you. Patsy will be especially happy to hear your kind words about the help she provided with your account changes and radio setup.
We truly appreciate your support and are excited to grow with your team as you add more radios in the future.
– The Rapid Radios Team
The customer care service member to…
The customer care service member to their time and politely walked me through the registration and account tranfer steps. Great Service Team Member!
12 mars 2026
Avis spontané
Réponse de Rapid Radios
Thank you for your feedback! We’re glad to hear our customer care team took the time to walk you through the registration and account transfer process. Providing patient and helpful support is always our goal.
We truly appreciate your kind words!
– The Rapid Radios Team
They work very well
They work very well. Simple enough for my 10 year old granddaughter to operate. They feel very solid. Batteries don't appear to last 5 days as advertised, maybe because we leave them powered up? No complaints, and would recommend to anyone that asked.
11 mars 2026
Avis spontané
Réponse de Rapid Radios
Thank you for sharing your experience! We’re glad to hear the radios are working well for you and that they’re simple enough for your granddaughter to use. It’s also great to know you’re happy with the build quality.
Battery life can vary depending on usage and whether the radios remain powered on, but we truly appreciate your feedback and recommendation.
– The Rapid Radios Team
Wow these are fantastic
Wow these are fantastic. I love them . I sent one to my sister who lives in Illinois and it sounded like she was in the next room. They are great. I ordered 2 sets. They came in fast. If your looking for great radios get these. They are number 1.
2 mars 2026
Avis spontané
Réponse de Rapid Radios
Thank you for the fantastic review! We’re thrilled to hear how well your radios are working and that the communication with your sister sounded so clear. It’s great to know the setup, delivery, and performance all met your expectations.
We truly appreciate your support and your recommendation!
– The Rapid Radios Team
Radios themselves are sub par at best
Radios themselves are sub par at best. Definitely not water proof or resistance. Company themselves have very very poor customer service. No matter what rapid radio company tells you there is a 50$ a year fee for this service. 0/10 stars will not do business with.
16 octobre 2025
Avis spontané
Réponse de Rapid Radios
We’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback.
We would like to clarify that the Rapid Radios G1 model is not waterproof, while our newer RAD1 model is designed with waterproof capabilities. Since the RAD1 was released more recently, we’re not certain which model you received, and we would be more than happy to confirm that with you to ensure the product specifications match what you were expecting.
Regarding the $50 annual service fee, this fee is included with the first year of service at the time of your initial purchase. The renewal information is disclosed on our website within the product description, specifications section, and FAQ page so customers are aware of the annual renewal requirement after the first year. If there was any confusion surrounding this, we sincerely apologize and would appreciate the opportunity to clarify it further.
We also take customer service very seriously, so it’s concerning to hear that you felt your experience did not meet expectations. That is never our intention, and we always aim to provide prompt and helpful support.
Due to the limited information provided in your review, we have requested your contact details so we can reach out directly to better understand your concerns and work toward a resolution. Our goal is always to make things right, and we genuinely hope for the opportunity to turn your 1-star experience into a 5-star one.
We look forward to connecting with you soon.
– The Rapid Radios Team
Jackie is an excellent representative…
Jackie is an excellent representative of your company and was able to answer all my questions and identifed the items I needed. She followed up with the email promised and I have already received the items I ordered.
Thanks for your help, Jackie!
1 mars 2026
Avis spontané
Réponse de Rapid Radios
Thank you for sharing your experience! We’re so glad Jackie was able to answer all your questions, identify exactly what you needed, and follow through as promised. It’s great to hear you’ve already received your order.
We’ll be sure to pass along your kind words to her. Thank you for your support!
– The Rapid Radios Team
I was having an issue with one of my radios
I was having an issue with one of my radio handsets that i could not resolve myself and had to call customer service. I spoke to Kelsey who was able to solve my problem. She was very polite and knowlegeable. She was also able to answer some additional questions that i had. It's nice be satisfied with a customer service agent and not aggrevated by them as it all too often is
27 février 2026
Avis spontané
Réponse de Rapid Radios
Thank you for taking the time to share your experience. We’re so glad Kelsey was able to resolve the issue with your handset and answer your additional questions. Her politeness and knowledge are exactly what we strive for on every call.
It means a lot to hear that your experience left you satisfied rather than frustrated—that’s always our goal. We truly appreciate your support.
– The Rapid Radios Team
quick responsive customer service
quick responsive customer service. able to answer my questions and I didnt have to wait days for a response
26 février 2026
Avis spontané
Réponse de Rapid Radios
Thank you for your feedback! We’re glad to hear our team was quick to respond and able to answer your questions without delay. Providing prompt and helpful support is always our goal. We truly appreciate your support.
– The Rapid Radios Team
Great customer service and products.
Had a great experience with them and Kelsey was very helpful and patient. Have had rapid radio for years now and also bought their newer model also. Works great. Thanks guys for the great service and products.
25 février 2026
Avis spontané
Réponse de Rapid Radios
Thank you for your continued support over the years! We’re so glad to hear you’ve had a great experience and that Kelsey was helpful and patient in assisting you. It means a lot that you’ve trusted us enough to add the newer model as well. We truly appreciate your loyalty and kind words about our service and products.
– The Rapid Radios Team
Great Customer Service from Natalie
Great Customer Service from Natalie! We Love these radios, we started out with just 2 and now have 6. We use them in our Oversize/Overweight trucking business, and they work very good everywhere we go. We have always been able to contact someone with any issues we have had and are always taken care of in a timely manner!
6 janvier 2026
Avis spontané
Réponse de Rapid Radios
Thank you for sharing your experience! We’re thrilled to hear that Natalie provided great support and that your radios are performing reliably for your oversize/overweight trucking business. It’s wonderful to know you’ve been able to grow your fleet and that our team has always been there to help with any issues. We truly appreciate your trust and support!
– The Rapid Radios Team
These radios are Great
These radios are Great! I have had no negative issues with these radios. They work as advertised and the coverage is great. I can talk to my son who lives in another state and my daughter who lives in another county. Easy to program adding new talk groups to the radios for private talk to talk. Customer service was fantastic when I contacted them about adding new groups.
21 février 2026
Avis spontané
Réponse de Rapid Radios
Thank you for the wonderful review! We’re so glad to hear your radios are working as advertised and providing the coverage you need to stay connected with your family across states and counties. It’s great to know adding new talk groups has been easy and that our customer service team was able to assist you when needed.
We truly appreciate your support and are always here if you need anything.
– The Rapid Radios Team
Knowledgeable staff
Knowledgeable staff! referred problem immediately to IT for completion.
20 février 2026
Avis spontané
Réponse de Rapid Radios
Thank you for your review! We’re glad our team was able to quickly recognize the issue and get it referred to IT right away to keep things moving. We appreciate your feedback and your support!
– The Rapid Radios Team
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