Ordered 2 kukirin G3 pro’s and arrived 2 days later brilliant service! Had air in one of the back hydraulic brakes so Fred ordered me a bleed kit to be delivered to my house and i bled the brake... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Staff very helpful. I needed to cancel my order and without any questions got sorted immediately with stopping bike on depo and organising return. Highly recommended. Grat stock and prices. Also sorti... Voir plus
L'entreprise a répondu
Best E scooters / E-bikes service and shop in London. I had finally found intelligent engineers who resolved my problems with IENYRID Scooter (Es1 model). They fixed it within one hour o... Voir plus
L'entreprise a répondu
Great customer service, offers repairs also, pricey but at least they do the service. Went out of their way to help me out as well. Thanks.
L'entreprise a répondu
À propos de l'entreprise
- Concessionnaire de scooters
- Magasin de réparation de vélos
- Magasin de vélos
- Atelier de réparation de trottinettes
Écrit par l'entreprise
Rapid Scooter is a specialist retailer with the market leading Electric Scooter and Electric Bikes in stock. We take pride in our products and aim to provide the best customer service in the rapidly growing electric mobility industry. We want to ensure that our customer service is always at its highest standard, whilst always improving it with your honest Trust Pilot review.
Coordonnées de contact
2 Oxford Road, NW6 5SL, London, Royaume-Uni
- 020 7072 2847
- info@rapidscooter.co.uk
- rapidscooter.co.uk
4,8
Excellent
460 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Good customer service
Good customer service, very kind nature, always recomend
14 avril 2026
Avis spontané
Réponse de Rapid Scooter Master
Thank you so much for the kind review! We're really glad you found our team's nature so kind. We appreciate you recommending us!
One of the best Scooter and customer…
One of the best Scooter and customer service ever
12 avril 2026
Avis spontané
Réponse de Rapid Scooter Master
Hi Bilal, thank you so much for this fantastic review! We're really glad you rate our scooter and customer service so highly. We appreciate your support!
The staff are very kind and helpful
The staff are very kind and helpful. Excellent service at this branch. Totally recommended!
10 avril 2026
Avis spontané
Réponse de Rapid Scooter Master
Hi Adrian, thank you so much for this great review! We're really glad our staff at this branch were kind and helpful. We appreciate you recommending us!
Réponse de Rapid Scooter Master
Thank you so much for the kind review! We're really glad you found our service excellent and helpful. We appreciate your support!
Great experience from start to finish
Great experience from start to finish. The process was smooth, communication was clear, and everything was handled professionally. The team was helpful, responsive, and made things easy to understand. I really appreciated how efficient and reliable the service was. Definitely recommend to anyone looking for a trustworthy and straightforward experience.”
8 avril 2026
Avis spontané
Réponse de Rapid Scooter Master
Hi Benrouha, thank you so much for this thoughtful review! We're really glad the whole process was smooth and that our team was helpful and responsive throughout. We appreciate the recommendation and hope to see you again!
Used cycle to work scheme for the first…
Used cycle to work scheme for the first time in my life, even though been cycling to work for the past 18 years. Got a great bike Ado Air Carbon Electric Bike and had it reserved by Fred B in Sales. He was great and very helpful, going above and beyond to assist me. Waited almost 3 weeks for CTW certificate and he held and reserved my bike for me with no issues. Turnaround once order placed was quick and easy process. Loving the bike, only niggle I have is the kick stand. It's actually a stand attached to the peddles so no user friendly and I found a bit dangerous. Mine fell down when I started to cycle and due to its location, hits the ground and makes you fall off as you cant peddle with that hanging down. Fred is still going above and beyond, searching for a proper kick stand that is compatible with my bike, that I can purchase and fit. Bike is superlight. Highly recommend this shop and its staff.
17 mars 2026
Avis spontané
Réponse de Rapid Scooter Master
Hi Tina, thank you so much for this detailed review! We're really glad Fred could go above and beyond helping with your Ado Air Carbon and the CTW certificate. Sorry about the kick stand issue, but glad Fred is on the case finding a proper replacement for you. We appreciate the recommendation!
The shop is perfect also they did…
The shop is perfect also they did repair my scooter fast with good price . I recommended to my friend
7 avril 2026
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Réponse de Rapid Scooter Master
Hi Ali, thank you so much for this great review! We're really glad we could repair your scooter quickly at a good price. We appreciate you recommending us to your friend!
There were two minor technical issues…
There were two minor technical issues with the electric bike I purchased so I emailed with my queries. The reply was instant by return and the shop assistant, Fred B, attached a video prepared for me with clear and concise intructions on how to satifactorily resolve the problems I had. So, 5-star top marks for Fred and your company in general for excellent customer support, which is not always forthcoming in this day and age!
7 avril 2026
Avis spontané
Réponse de Rapid Scooter Master
Hi there, thank you so much for this wonderful review! We're really glad Fred could sort out your technical issues quickly with a clear video guide. We appreciate the top marks and the kind words about our customer support!
Réponse de Rapid Scooter Master
Hi David, thank you so much for the kind words! We're really glad you had a great experience with our team. We appreciate you recommending us!
Réponse de Rapid Scooter Master
Thank you so much for the great review! We appreciate your support and hope to see you again soon.
Réponse de Rapid Scooter Master
Hi Clyde, thank you so much for the great review! We're really glad we could get the job done fast for you. We appreciate your support!
The best scooter repair shop
Took my sons scooter, really helpful and polite, fixed it really quickly very professionals and it didn’t cost the earth, they succeeded where other shops failed will now always take our scooter there
3 mars 2026
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Réponse de Rapid Scooter Master
Hi Helen, thank you so much for this great review! We're really glad we could help fix your son's scooter quickly and affordably where others couldn't. We appreciate you trusting us and look forward to seeing you again!
I brought in my Pure 4 pro which wasn’t…
I brought in my Pure 4 pro which wasn’t switching on and a replacement rear tire. They fixed both very quickly and called. They also repaired the light and cleaned the scooter, top service. Do agree a fee first for the works. Polite people.
26 mars 2026
Avis spontané
Réponse de Rapid Scooter Master
Hi Wai, thank you so much for this great review! We're really glad we could fix your Pure 4 Pro quickly, along with the light and a good clean too. We appreciate your support and the kind words!
Réponse de Rapid Scooter Master
Thank you so much for the kind review! We're really glad you found our team friendly and professional. We appreciate your support!
I carnt Thank these people who work at…
I carnt Thank these people who work at rapid scooters and the 1* Reviews that ive just seen i think thy the person who wrote them must have a good read at the details when they have purchased from Rapid scooters i have the ienyrid m4 pro s + 2025 Scooter and before I went ahead with the scooter I asked Fred if he would recommend anything that I would benefit from and thanks for the advice he gave me I purchased the 1 years extended warranty as well I ordered it on the 18th December 2025 and received it on the 19th December and I live in walsall West Midlands so I had a puncture on the back wheel I messaged them and its took no longer than 12hours for them to arrange collection of the scooter as they are going to fix the issue for me also the manufacturing warranty wouldn't have covered that so I would rate them more than 5 stars if I could just carnt wait for my Ride to Be Sorted but Rapidscooters Will Sort 🙂 well chuffed
2 avril 2026
Avis spontané
Réponse de Rapid Scooter Master
Hi Nathan, thank you so much for this amazing review and for taking the time to share your experience! We're really glad Fred could advise you on the extended warranty and that we could arrange collection so quickly for your puncture. We appreciate your trust and support, your ride will be sorted soon!
Réponse de Rapid Scooter Master
Thank you so much for the kind review! We're really glad our team could help inflate your daughter's bicycle tyre. We appreciate your support!
Very happy with the bike and customer…
Very happy with the bike and customer service, especially morge in assisting with collection of bike.
1 avril 2026
Avis spontané
Réponse de Rapid Scooter Master
Hi Adnan, thank you so much for the great review! We're really glad you're happy with the bike and that our team could assist with collection. We appreciate your support!
Réponse de Rapid Scooter Master
Thank you so much for the great review! We're really glad you found us to be the best place to fix your scooter. We appreciate your support!
Amazing repair shop
Amazing repair shop. I have been coming here for the past 3 years. Always great service. Great bunch of guys. Price is the best out of many shops. Feels like a family friend. Thank you for always keeping me safe and secure on the roads with my electric scooter
30 mars 2026
Avis spontané
Réponse de Rapid Scooter Master
Hi Hannah, thank you so much for being with us for 3 years and for this heartfelt review! We're really glad we feel like a family friend to you and that we've kept you safe on the roads. We appreciate your loyalty and support!
Best in London I’ve found
Amazing store, come here on the regs at at least once a week best I found in London
7 mars 2026
Avis spontané
Réponse de Rapid Scooter Master
Hi Nadav, thank you so much for this amazing review! We're really glad you consider us the best in London and that you visit us so regularly. We appreciate your loyalty and support!
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