Had ordered trousers and jacket for grandson paid for next day delivery got email it had been returned as didn’t have my door number Emailed customer service they gave me my next day delivery mone... Voir plus
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Bought quite a few items from £10 offer day. Waited nearly 3 weeks for delivery and nothing came, so I emailed rascal. They were extremely prompt in responding, sent items out immediately and also ga... Voir plus
L'entreprise a répondu
Fab fab fab experience shopping with rascal!! Shopped with rascal since my son was 5 and he is now almost 11 he is rascal daft! When I saw the massive sale I knew I had to get stocked up ! Received an... Voir plus
L'entreprise a répondu
Such good quality clothes 💪 glad we ordered a bigger size, my normal size 9 year old fits perfectly in your 11-12 (I think that is what we ended up ordering) he is soooo happy, it’s hard to persuade... Voir plus
À propos de l'entreprise
À propos de Rascal Clothing
Écrit par l'entreprise
Fronted by F2 Freestylers Billy Wingrove and Jeremy Lynch, Rascal Clothing is an active lifestyle brand, emerging from the duo’s frustrations with ill-fitting active wear and driven by the F2’s magnetic social following.
The F2 has 20 million subscribers and followers across its social channels, with fans aspiring to look and be like them. Billy and Jez’s dedication to technical perfection, stunning synchronization and jaw-dropping choreography is inimitable and inspirational. Yet excelling in your field while looking sharp involves overcoming the restrictions of typical sportswear and fabrics.
Rascal Clothing prioritises movement, style and comfort and this is the brand’s DNA, embedded into every seasonal fashion collection across adults, juniors and accessories.
No limitations. #BeRascal.
The F2 has 20 million subscribers and followers across its social channels, with fans aspiring to look and be like them. Billy and Jez’s dedication to technical perfection, stunning synchronization and jaw-dropping choreography is inimitable and inspirational. Yet excelling in your field while looking sharp involves overcoming the restrictions of typical sportswear and fabrics.
Rascal Clothing prioritises movement, style and comfort and this is the brand’s DNA, embedded into every seasonal fashion collection across adults, juniors and accessories.
No limitations. #BeRascal.
Coordonnées de contact
Royaume-Uni
- help@rascalclothing.com
- rascalclothing.com
4,4
Excellent
1 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great customer service
Great customer service! They sent me a discount code when I had to wait a little longer for an order.
All clothes received are really good quality.
20 avril 2023
Terrible service,
Terrible service,
Order took 4 weeks and then most refunded as wasn’t In Stock. The items that did come terrible quality been trying to send back for 4 weeks no reply??
15 mars 2023
Avis spontané
Réponse de Rascal Clothing
Hi Rachel,
We apologize for any inconvenience you may have experienced with your recent order. Please know that we take all feedback seriously and are always striving to improve our services.
If your concern hasn't been addressed or resolved yet, may we please have your order details so we can help you further? You can always reach out to our dedicated Support Team at help@rascalclothing.com. We appreciate your business and want to ensure that we are meeting your expectations.
Thank you for taking the time to share your feedback with us and for giving us the opportunity to improve our services.
Sincerely,
Rascal Clothing Team
Prompt service and all in order.
17 mars 2023
Excellent quality of every item I…
Excellent quality of every item I ordered for my son. He loves his new clothes.
I would definitely order again.
18 mars 2023
Highly recommended
Fantastic customer service , easy to deal with and always a quick response. The clothes are great and look good. I would definitely recommend.
14 avril 2023
Avis spontané
Rascal
Discovered Rascal as my son follows the Wingroves on YouTube and is a massive fan. Placed an order to treat my son, unfortunately one item had come out of stock. Rascal emailed me soon as apologising, gave me a refund straight away, sent a free gift and upgraded my delivery to next day. They gave me amazing customer service, the clothes were really good, great quality and I look forward to shopping with them in future.
14 avril 2023
Avis spontané
My partner ordered some joggers and the…
My partner ordered some joggers and the lettering has all come off I have emailed the company 3 times with photos and I have had no reply.
24 mars 2023
Avis spontané
So sad for my boy
So sad for my boy. 2 orders both unfulfilled and cancelled after weeks of waiting. After first order received apology free 40 voucher and promise of free gift which was great and helped me placate my upset 6 year old. Then after another few weeks second order cancelled and refunded . No free gift rrived as promised after first order and one extremely upset and distraught 6year old who spends his days watching Billy and family on YouTube and is football daft. Altogether very disappointing. Can't take chance in trying to order again given the upset caused over the last couple of months. Please don't put things up for sale that can't be fulfilled it has long lasting impact on families.
12 avril 2023
Avis spontané
My kids love rascal clothes
My kids love rascal clothes.
The website is easy and informative and they have great sales.
Excellent communication from the after sales team 👏 👏👏👏
5 avril 2023
Avis spontané
Réponse de Rascal Clothing
Hi Danielle,
I just wanted to reach out and say thank you so much for your recent feedback. We really appreciate you taking the time to get in touch with us.
We're so glad to hear your kids love Rascal as well!
Best Wishes,
The Rascal Team
The website is quick and easy very…
The website is quick and easy very straightforward
The jacket exceeded quality I was a very wonderful very wonderful purchase for my son's birthday Would recommend purchasing this purchasing this item
19 mars 2023
Réponse de Rascal Clothing
Hi Chantelle,
Thank you for taking the time to share your amazing feedback, it's hugely appreciated! We're glad to hear you're happy with your sons new jacket.
Best Wishes,
The Rascal Team
Réponse de Rascal Clothing
Hi,
Thank you for taking the time to share your feedback with us, it's greatly appreciated!
Best Wishes,
The Rascal Team
Waited 24 days for delivery
Waited 24 days for delivery, with no updates, when order finally came 10 out of 19 items are missing!!! No explanation as to why, no invoice, no communication whatsoever!!! Really upset with the customer service of this company as finding over half the items missing after waiting all this time was very disappointing, I ordered matching sets and now nothing really matches.
8 avril 2023
Avis spontané
Réponse de Rascal Clothing
Hi Ricky,
Thank you for taking the time out to share your feedback on your recent order. We apologise for the experience you've had on this occasion.
I've requested some information via Trustpilot so I can investigate this further for you. Alternatively if you could contact our team via help@rascalclothing.com we will look to get this resolved as soon as possible for you.
Many thanks,
Team Rascal Clothing
Brilliant service and amazing clothes
Brilliant service and amazing clothes. Everything fits perfectly
17 mars 2023
Réponse de Rascal Clothing
Hi,
Thank you for taking the time to share your amazing feedback, it's hugely appreciated! We're so glad to hear your new clothing fit perfectly!
Best Wishes,
The Rascal Team
The delivery was longer than expected…
The delivery was longer than expected but the 5 stars are for value and quality. The boys look really smart and the clothes wash up well.
17 mars 2023
Réponse de Rascal Clothing
Hi,
Thank you for taking the time to share your amazing feedback, it's hugely appreciated! We apologise for the delay in your order arriving, this was due to switching warehouses as part of bringing Rascal back home. We've taken steps to ensure this shouldn't happen again.
Best Wishes,
The Rascal Team
Réponse de Rascal Clothing
Hi,
Thanks for taking the time to share your amazing feedback, it's hugely appreciated!
Best Wishes,
The Rascal Team
Good quality loved the clothing
20 mars 2023
Réponse de Rascal Clothing
Hi,
Thanks for sharing your feedback, it's hugely appreciated!
Kind Regards,
The Rascal Team
Great quality clothes
Great quality clothes, no problems. Will definitely consider ordering again
18 mars 2023
Réponse de Rascal Clothing
Hi Claire,
Thank you for taking the time to share your amazing feedback, it's hugely appreciated! We look forward to hopefully welcoming you back again soon!
Best Wishes,
The Rascal Team
Kids clothing
Ordered two tracksuits and a coat whilst on give back weekend ,Firstly quality is of a high standard both coat and tracksuits are really nicely made and plus my boys favourite you tuber brand so double win .Will be buying more in the near future
20 mars 2023
Réponse de Rascal Clothing
Hi,
Thank you for taking the time to share your amazing feedback, it's greatly appreciated! We look forward to welcoming you back soon! Thanks for supporting both Rascal & Billy!
Best Wishes,
The Rascal Team
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