RATTANandTEAK Avis 

This company have claimed bankruptcy but still continue to take orders that you will never see I ordered items went 6 weeks without hearing anything no one answers the phone. To get solicitors letter 10 weeks after ordering to say they filed bankruptcy 8 weeks before I ordered my items online. You will never see the goods or your money again.

Scam – Avoid!

I paid £1,399 for a bar unit in May 2025 and have received nothing 4 months later. Emails and calls are ignored, apart from a couple of initial empty promises of delivery, now no response and the order was never delivered. Feels like theft. Do not buy from this company.

MD promised this was not a scam - all lies! They will take your money and not deliver anything!

company in liquidation. took money but didn't say anything about being insolvent.

!!!!!! BUYER BEWARE. !!!!
This company has filed for liquidation as of the end of august 2025.

Purchased a galvanised bin store from this company over 3 weeks ago. I’ve had no update on delivery, I have left numerous telephone messages and sent them an email and still no response. Not sure what’s going on with this company or if it is a legitimate company. I’m now going to file a case with PayPal and let them sort it out. Very disappointed.!!
BUYER BEWARE!

Purchased a teak table off this company last year, was a smooth process. Loved the actual table, however after a year there was a number of issues which clearly shouldn't have occurred due to weather.

I contacted customer service and they dealt with this problem very efficiently. Took a couple of weeks for a replacement which considering the size is perfectly acceptable.

In todays world of ecommerce (I run an ecommerce business), where everyone expects everything immediately regardless of the product or consideration to that product. The way in which problems are dealt with is a true measure of how a business should be judged.

Have no problems recommending this business and thank you to Vicky and team with how you dealt with problem.

Do not use. This company is a scam. Web site shows it’s, as in stock. Ordered, no attempt to make a delivery or even update after over a month. They are selling goods they don’t have and have no intention of supplying

It has now been over ten weeks since we placed our order, yet there is still no sign of our item. We were informed that we must wait 30 business days merely to receive a delivery estimate. They expect us to wait six weeks just for an estimate, let alone the actual delivery. Our expectations at this point are extremely low. We will never do business with this company again and will actively dissuade others from doing so as well.

I ordered and paid for a swinging seat on 21st May & it was delivered on 9th August. Will never use this company again. There were lots of apologies, but that is far too long to wait.

I recently had a very disappointing experience with Rattan and Teak. I placed an order (#10704) in May, paying the agreed-upon price of £162.00. After waiting for two months with very little communication, I received an email stating that there was an error on their system and they now required an additional payment of £233.62 to fulfill my order. This was completely unacceptable and unprofessional.

The delay in communication and the attempt to charge me more money after such a long wait was frustrating. Their handling of the situation showed a lack of proactive customer service and poor business practices. When I requested that they either honor the original price or provide a full refund, they chose to cancel my order instead.

This experience has been very disappointing, and I cannot recommend Rattan and Teak due to their lack of professionalism and poor customer service.

Our experience of placing an order with this company has been terrible. Despite the initial communication telling us our order would be with us within 30 working days, it took 47 working days and several emails and phone calls before this was resolved. Unless we contacted them, they did not keep us up to date with where the order was and I felt this was terrible customer service.
Once I contacted them they did respond quickly but it should not be down to the consumer to have to make contact, especially when the expected delivery date comes and goes and nothing from them.
We eventually received a delivery date and was told one of the managing directors would be delivering this personally, I assumed with at least an apology. When the delivery day came all be it a day earlier than expected, there was no sign of any managing director and no sign of an apology. I then wrote once again to them, stating my disappointment both with the service and with the lack of contact from a senior employee. I then received an email from the director but again only after yet another email.
Might I suggest the communication policy needs to be reviewed in terms of both customer service and response times. What should have been a simple process was frustrating and stressful for us.

Beware of the delivery delay - it is misleading and unfair that this business does not clearly state that you can be waiting an extended period for your item to be delivered. Just be honest with your customers BEFORE they place their order then you will avoid bad reviews. There is nothing stated on the checkout page and nothing in the confirmation email about delivery window. Only when I chased up my order nearly 3 weeks after placing was I informed that delivery can take up to 30 working days. That's 6 weeks for goodness sake! Ordered from Amazon instead - arriving tomorrow. Tried to support a local business but they couldn't trade in a transparent way. Take your money and expect you tp wait 6 weeks for your product. AVOID or proceed fully informed

I genuinely don't understand the poor reviews - and I don't often leave reviews. I ordered a teak root coffee table from them and was made aware straight away that it would be 15 - 30 days for delivery. I called when it was approaching the 30 days and got a response straight away - they were extremely helpful. As it turned out, delivery was imminent. The delivery guys couldn't have been more helpful (it's very heavy and they carried it in and sited it for me). The table itself is gorgeous - way beyond what I expected (and I expected a lot)! It was worth the wait. I'm delighted.

This company could not have been more helpful. So much time and care went into getting my order just right.It was for a replacement parasol to fit on an existing frame and most companies I'd tried couldn't accommodate me. Not only was the personal care excellent but the product when it arrived was everything I'd hoped it would be. The material is top quality so it doesn't have that cheap shine and is thick enough to keep most of the sun's rays out. The pockets for the wooden struts, always a weak spot on a sun umbrella, are made of leather which adds to its strength. Beautifully made and looks top quality.

Was just about to order something from this company and then noticed no info about when item in question would be delivered on their website! So glad I looked here first to find reviews stating that they take customers' money and then often months later order arrives - along with their apparently awful customer service. Recent dealings with many UK companies is now teaching me to always read reviews - don't know what has happened recently to UK customer service but seems to have died a death somewhere. Yet another company for me to apparently avoid - oh well - not my loss....

wrong product sent and tried to lie that it was in fact the right product in the hope I would keep it.
We chose this company because it was local and had what we thought were fabulous quality products.
After taking our order and money (nearly a thousand pounds!) a good few weeks later they sent what we thought was our order of a dining table.
When I opened the box it was clear that it was an outside table as it had a huge parasol hole in the middle.
Still, I thought mistakes happen so I called them straight away. on speaking to a lady she said it was obvious the wrong product had been sent and would call me straight back as she needed to speak to her manager. I was satisfied that they would correct the mistake and get it sorted soon, so I happily waited for my return call, which was literally minutes later. Good OR SO I THOUGHT ....to my horror the new spokes person (said manager) said it was the right table, I asked her how a parasol hole in the middle made it the right table as an indoor dining table?, I pointed out that the invoice clearly stated indoor table (huge tick with £919.00 next to it) below that outdoor table had a blank box next to it, so if these tables were the same why two different boxes, and who has a parasol hole in a dining table? I went on to screen shot the images from their own website (and emailed them as such whilst on the call) with the two very different listed items one as a outside table and in bold letters it had "parasol hole drilled out"....and also sent them screenshots of the one I ordered indoor table no holes!!! she then said she would put me on to her director (odd his last name the same as hers, husband I suspect) anyway, he continued to tell me the plug was glued in and its the right table, I explained again his own website, and it was two different product's and that the original lady said as much also, he went on to say that I could turn the plug around and glue it in myself and it would hardly show, so its now not glued in??!!!! I mean an expensive table and I am now having to glue a parasol hole in the middle of it is ludicrous. The final straw was when I said I didn't want it he replied that he couldn't collect the table as all his staff had gone on holiday as well now! I am shocked at this service. If he had been decent and said sorry you had the wrong one delivered, I will get it swapped over, then I would have been fine and excepted a mistake and swapped it out, but to make me feel like an idiot and a liar is disgusting service, NO ONE I KNOW ORDERS A DINING TABLE WITH A PARASOL HOLE IN IT?. On top of this when they finally came to collect, neither spoke to me, so I asked if I needed to sign anything, one man replied yes then chose to ignore me while I stood for ages waiting for the paperwork. HOW RUDE, disgusting service and I am not sure where any business gets off treating customers this way, and its not like it was a small or cheap item. STAY AWAY FROM THIS COMPANY AT ALL COSTS!

Not at all clear on website that’s it’s a month delivery, only once you purchase do you get an email.

I'm incredibly happy with my outdoor table and bench set. The product is of very high quality and the delivery and installation was quick and professional.

When ordering the product there was no indication of delivery ETA and then I was subsequently informed that the supplier was out of stock. However communication around the issue was good and delivery was arranged within 4 weeks of ordering which was perfectly adequate.

I would recommend.

Ordered a sun lounger with Rattan and Teak after an initial Email of a delivery (2 to 3 weeks ) it was unacceptable after 6 weeks that the product wasn't in stock.
This company takes your orders and then Hope's that it arrives in from their suppliers.
I would strongly recommend that you contact them before you order to see if the product is in the country.
Found my experience painful.

Excellent service from the team @ Rattan and Teak, delivery within a week, love the furniture and getting lots of comments from my friends, one of the cushions had a faulty zip, I emailed them and a replacement was here 48 hours later, excellent customer services!