Disappointing customer service experience. I have ordered many times but this last time, there was an issue. I ordered on a Friday, expecting to get my coffee on Monday. It didn't come. I told them an... Voir plus
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Really good selection of coffees for varying budgets and tastes. Their subscription service is reliable and is easy to manage (add, pause, delay) through their website. Helpful guides and cards with... Voir plus
L'entreprise a répondu
Switched to bean-to-cup coffee relatively recently, so I started out with the usual supermarket brands like Taylor's and Lavazza while I got used to things. As I got more confident and moved into sl... Voir plus
L'entreprise a répondu
Update: Jess got in touch with a great service recovery response with a fuller reply. Anyone can get it wrong but managing to recover service levels is a big plus in my eyes Good beans but poor cus... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
FREE UK delivery on coffee orders over £25. Freshly roasted Speciality coffee beans for Espresso and Filter coffee machines, roasted fresh and ground to order. Green coffee beans for home roasting.
Coordonnées de contact
Unit 7, Stirling Works, GL7 1YG, Cirencester, Royaume-Uni
- 01285 651884
- info@ravecoffee.co.uk
- ravecoffee.co.uk
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A répondu à 85 % de ses avis négatifs
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Fantastic Customer Service
I absolutely love the selection of coffees from Rave. I am currently working through them to find my favourite. On my second order I mistakenly ordered whole bean instead of grounds. I contacted the lovely Millie who not only handled the return but also sent out what I should have ordered in the first place at no extra cost. All coffees are delivered next day as well. Not often you come across such a customer focused business nowadays. Thanks again to Rave and Millie!!

Réponse de Rave Coffee
Fantastic
Really quick delivery! I ordered a coffee bean container and bag of coffee to sample. They were with me the following day - excellent!
The vacuum container is really nice and plenty big for 1kg of beans.
Now, the coffee....you can definitely taste the difference between it and a cheaper bean. They are a bit more expensive, but if you appreciate good coffee, why not spend a little more?

Réponse de Rave Coffee
I've been using Rave for a few years…
I've been using Rave for a few years now. They've never missed a beat, great coffee, and they are always helpful if I need to contact customer service or change my subscription.
Would recommend to anyone

Réponse de Rave Coffee
They care more about marketing than coffee
Was excited to taste my first batch of decaff. Liked it and bought a second. Which tasted different. On questioning, the company's reply was full of fluff about "temperature settings" and "roasting targets met". Two emails later, they finally admitted the beans had changed. Won't be using again if they can't be honest first time round.
Absolutely fantastic coffee company!
Absolutely fantastic coffee company!
I'm on my second batch from Rave now and it's the best I've ever had at home. The flavours are incredible. Also the company itself seems really legit - their ethical credentuials are off the charts - beyond Fairtrade, Rainforest Alliance, 1% for the planet, etc. They just seem to be doing everything they can to improve things for everyone.
I've also heard that their customer service is excellent - though I haven't had cause to use it yet.
I won't be getting coffee anywhere else now - it's Rave 100%.

Réponse de Rave Coffee
Great coffee and speedy delivery
Excellent fresh coffee and a big fan of the Signature blend. Really impressed with the fast delivery - ordered at 3pm on a Friday and delivered at 1pm on Saturday. Very grateful as I had run out of beans! Have ordered multiple times and will be ordering again.

Réponse de Rave Coffee
A Really Solid Choice for Your Daily Brew
I've been ordering from Rave Coffee for a while now and they're a very dependable choice. The coffee is consistently good—always fresh, flavourful, and a massive step up from anything you'd get in the supermarket. The website is easy to use and delivery is always on time. While it might not have that super rare "wow" factor that blows you away, it's a fantastic, high-quality coffee that I'd happily recommend to anyone.

Réponse de Rave Coffee
Excellent coffee beans! Great Company
Fantastic coffee beans, lovely and fresh! Italian Job is my fave. If you like dark and rich, that's the one!
Great, honest company to order from! Always delivered on time, never have a problem.
Highly recommended!

Réponse de Rave Coffee
Well worth a try
To cut to the chase, the coffee tastes fabulous.
I’m always a touch cynical about websites designed with an air of desperately busy optimism and luridly colourful positivity and the Rave one qualifies with bells on.
I signed up though because the offer seemed good. I was happy with the delivery and packaging, noting the colourful cardboard reminders of how cool and groovy everyone at Rave is and what a thoroughly good egg I was for buying from them. I parked the bags away until my current beans ran out.
The first one opened, a bag of El Salvador San Carlos, in it’s shouty yellow and white bag, has a label attached with details of the origins of its contents for you to bore the arse off anyone who is foolish enough to say how nice the coffee tastes.
Grinding the beans on a Kingrinder K6, the aroma was gorgeous. I use a Gritty blenders portafilter with a puck filter in a Sage Bambino Plus.
The result was a bold, distinctive flavour with the lovely aromas striking through. I don’t really understand tasting notes so won’t start yapping anway about them.
To sum up. If, like me, you’re on a journey to discover great coffee, I can recommend giving Rave a try.
Just put on sunglasses before opening the box.

Réponse de Rave Coffee
Small glitch in my order(Resolution & Perfection)
Small glitch in my order, amended correctly in no time. Mistakes happen and it was acknowledged and out right. A rare thing these days.
Ps the coffee is fantastic.

Réponse de Rave Coffee
Great fresh quality coffee beans
Honestly one of the best coffee brands in the UK.
Been using them on and off for a while and find that they have some of best and freshest coffee. Most coffee I've received is only roasted a couple of days before delivery which is amazing.
Love the amount of choice they have on the website.
Delivery is quick and packaged well.
Feel that they offer great value. It is not the cheapest coffee you'll find, but you certainly get quality for what you pay

Réponse de Rave Coffee
Rave syrups are fake flavourings.
There is no denying the Rave packaging is creatively impressive and a visually engaging experience. I'm in the throws of trying out the different coffee types available. So far, not too bad, but my real surprise was the Rave hazelnut syrup which is simply a yucky flavouring. My question therefore has got to be. Why on earth do they think it is acceptable to offer this substandard rubbish alongside reputedly quality coffee products?!

Réponse de Rave Coffee
Rave beans damage coffee grinders !
Rave beans damage coffee grinders !
Two of my Sage machines has been badly damaged after i use batch of their beans. Beans were so hard, they damaged gears on both built in grinders. Never seen anything like this before. Have been using so many varietes of coffee beans both freshly roasted and supermarket brands for years and grinders never struggled even on finest settings.
Please be aware when using their beans, you may ruin your machines
Customer service don't believe my story and not helpful at all even when i sent them video of faulty, noisy grinder.
Buy beans elsewhere, there are much better and safer for your machines options out there

Réponse de Rave Coffee
Good choice of coffee, fast delivery
I've been buying Rave coffee for 5 years. They've grown to offer an wide variety of single origin beans, so you can keep trying new coffees. The pricing is reasonable and delivery is fast. Royal Mail lost my recent order (empty box arrived!) and Rave fixed it for me immediately. Very impressive customer service - thank you Rave team.

Réponse de Rave Coffee
Great coffee
I've had a subscription with Rave now for many months and prior to this I have ordered various coffees.
The service is always good and the coffee exceptional. I am currently addicted to the Strong AF Blend.
The one time things went wrong, they sent ground coffee rather than beans, a replacement was sent immediately with no additional costs.
Highly recommended.

Réponse de Rave Coffee
What a RAVE!!
After the purchase of our ninja cafe deluxe, my partner and I want to try a highly recommended brand - I'm extremely glad we did. We purchased 3x 250g of different flavors. We've tried 2 and they are absolutely phenomenal! We also purchased caramel and vanilla syrups, which are also very very good.
The website is easy to use and the subscription they offer interests me as well so will be looking into it.
Overall outstanding service and will be using RAVE again and again.
Thank you!

Réponse de Rave Coffee
I really didn’t want to have to write…
I really didn’t want to have to write this review but I have been given no other choice due to Rave ignoring my emails and not publishing my review. I bought some of their Strong AF whole beans as I love strong coffee.
My coffee arrived and I was initially very impressed with the branding and packaging.
I started using the beans and I noticed there was a lot a debris coming from the beans but the coffee actually had a really nice taste profile. After about a week after using the beans, I attempted to make myself a coffee with my sage bean to cup machine. The grinder started making a loud crunching noise and the grinder jammed. I tried to take the grinder apart but it was totally jammed. I have been unable to use my machine since then but I will hopefully be able to have it repaired.
Don’t use these beans unless you want a costly repair bill or a replacement machine. I wasn’t wanting anything from them. A refund would have sufficed.

Réponse de Rave Coffee
Signed up discount for the 15% off via email…
Signed up for the 15% off via email never received so signed up again still no email.

Réponse de Rave Coffee
Amazing coffee and excellent customer service
I don’t usually leave lots of reviews but Rave deserve a 5 star rating
Excellent coffee, excellent customer services,
I purchased some of their coffee equipment and like the coffee it’s excellent quality!
I’m happy you sent me 2 more bags of Tanzania Mbili twiga - love it, been making lovely espresso from it!
Looking forward to trying the cold brew ☺️
Airscape Coffee jar - absolutely love it
Looking forward to seeing what new coffee comes in my next order

Réponse de Rave Coffee
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