Rave Coffee Avis 

359
•
TrustScore 4 sur 5

4,0

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Lisez les avis des autres

Noté 2 sur 5 étoiles

Disappointing customer service experience. I have ordered many times but this last time, there was an issue. I ordered on a Friday, expecting to get my coffee on Monday. It didn't come. I told them an... Voir plus

Noté 5 sur 5 étoiles

Really good selection of coffees for varying budgets and tastes. Their subscription service is reliable and is easy to manage (add, pause, delay) through their website. Helpful guides and cards with... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Switched to bean-to-cup coffee relatively recently, so I started out with the usual supermarket brands like Taylor's and Lavazza while I got used to things. As I got more confident and moved into sl... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

Update: Jess got in touch with a great service recovery response with a fuller reply. Anyone can get it wrong but managing to recover service levels is a big plus in my eyes Good beans but poor cus... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Torréfacteurs
  2. aussi dans
  3. Grossiste en café
  4. Magasin de café

Écrit par l'entreprise

FREE UK delivery on coffee orders over £25. Freshly roasted Speciality coffee beans for Espresso and Filter coffee machines, roasted fresh and ground to order. Green coffee beans for home roasting.


Coordonnées de contact

4,0

Bien

TrustScore 4 sur 5

359 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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A répondu à 85 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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4,0

Tous les avis

(359)

58 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 2 sur 5 étoiles

Fudge Blend No5

Never purchased Rave coffee before but purchased the Fudge Blend No5 as I was buying some equipment. Consistently poor coffee, I have tried to like it and dialled in different grinds but it tastes burnt and cheap with no nuance of flavours, unfortunately, hate to say it but it's very similar to a high street coffee chain beginning with S, Fresh water and a clean machine each time but consistently poor over roasted flavour and I have thrown away the rest of the beans.

10 mai 2025
Avis spontané
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Réponse de Rave Coffee

Thank you for the feedback! We're so sorry to hear you haven't enjoyed the blend. If you drop us an email to info@ravecoffee.co.u, we'd be happy to help or recommend something more suited to your taste😀☕

Noté 5 sur 5 étoiles

Great customer service

Great customer service, my order arrived damaged in the post and they replaced it straight away

21 mai 2025
Avis spontané
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Réponse de Rave Coffee

Thank you for the feedback😀 We're so happy to hear our customer service team were able to help resolve the issue swiftly! We hope you enjoy☕💛

Noté 5 sur 5 étoiles

Finally coffee shop flavour at home

I consider myself a coffee snob as much as the next person…😜...but since treating myself to a high end bean to cup, I just haven’t been able to replicate the coffee shop flavour, despite having tried coffee-subscriptions from most of the online outlets (where the beans appear exactly the same whether mild or dark roasted), and even having had the machine replaced…. Until now, first bag of an old favourite monsoon Malabar from Rave, yes this is the one!! Finally, I have coffee shop quality coffee at home. Straight out the bag (roasted yesterday btw), the beans have that dark and slightly glistening appearance, bravo Rave 👏 will be setting up a two weekly subscription.

20 mai 2025
Avis spontané
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Réponse de Rave Coffee

Thank you for the lovely feedback! We're so glad to bring that coffee shop experience into your home ☕😀 Thrilled to hear you're loving the Monsoon Malabar — here’s to many more delicious brews to come! ✨💛

Noté 1 sur 5 étoiles

Tasteless

Rave was recommended to me by a friend I’ve drank coffee since I was a child I went on the app and done the quiz or whatever you call it it recommended coffees I drink coffee Black the 2 kilos of coffee came and it had zero taste as in zero this new trend of bull**** coffee making is a lot of rubbish I’d rather drink Nescafé than ever buy from here again now I was contacted and asked to tell why but it was pointless this maybe ok for new coffee drinkers but for ones who always drank coffee avoid it was tasteless and that’s no joke!!!!!!!!
Keep your coffee its disgusting!!!!

18 mai 2025
Avis spontané
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Réponse de Rave Coffee

Thanks so much for your feedback. I'm really sorry to hear about your experience — it’s certainly not the standard we aim for. If you’d be happy to drop us an email at info@ravecoffee.co.uk, we’d really appreciate the opportunity to put things right and help find a coffee that’s more suited to your taste.

Noté 3 sur 5 étoiles

Delivery and ease of ordering was ok.

Delivery and ease of ordering was ok.
The coffee was both excellent and horrible.
The Rwanda giro N had to be thrown away, it was the most foul tasting coffee ever. One of the others was borderline.
The profiles are wild and mystical. Treacle, black tea, cola cubes etc non of which I could taste.
Made on a Sage bean to cup machine that is used constantly and correctly, 6 coffees purchased, 2 were excellent, 2 good. Ans 2 bad. Not consistent enough for me.

13 mai 2025
Avis spontané
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Réponse de Rave Coffee

Thanks for the feedback. We're so sorry to hear you didn't enjoy the coffee. If you drop us an email to info@ravecoffee.uk, we'd be more than happy to send over some brewing suggestions or recommend something more to your taste💛

Noté 5 sur 5 étoiles

The Freshest Experience Ethically Sourced.

Wow! Just got my big bag of Strong AF Rave coffee and…just wow. Not only is it smooth and delicious, it provides a great coffee experience. You can feel the natural freshness they rightfully boast about, not only in the taste but with that beautiful coffee after-effect. It’s incredibly refreshing.

As corny as it sounds, it’s almost like a spiritual experience but I’m on a coffee journey right now, trying different brands and Rave is the best one I have yet to taste, knocking everything else out of the park. I’m hooked. I will buy it again and again, if only at least as a benchmark of how coffee is supposed to taste and can gladly say goodbye to the supermarket junk I used to get.

And not only am I getting a genuinely high quality coffee I can rely on but it’s also ethically sourced, so I can pat my own back for contributing to all the good that brings to the world too.

Thank you Rave! I’m so happy I found you!

3 mai 2025
Avis spontané
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Réponse de Rave Coffee

Thank you so much for this amazing review!💛 We're thrilled to hear you're loving the Strong AF and that it's hit the mark on both taste and ethics. It means the world to us to be part of your coffee journey—here’s to many more brews together! ☕✨

Noté 5 sur 5 étoiles

We decided to try going decaf

We decided to try going decaf, having tried previously over the years several times and didn't find even 1 drinkable coffee. OMG Rave decaf 11 is life changing! It tastes great. Like a proper full caf coffee but even better! We're hooked. You have to try this stuff. And the customer service has been spot on too.

25 avril 2025
Avis spontané
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Réponse de Rave Coffee

Thanks for the amazing feedback🤩 we're so glad you're enjoying the Decaf coffee and have had a great experience with us💛

Noté 5 sur 5 étoiles

Absolutely awesome.

I can’t praise Rave coffee enough. I ordered on the 30th April and it was delivered the very next day. The coffee they produce is absolutely unbeatable. I’ve tried coffee from all outlets and nothing comes close.
Awesome. Thank you Rave Coffee I will be subscribing from now on. 👍

1 mai 2025
Avis spontané
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Réponse de Rave Coffee

Thank you for the great feedback! We're so happy to hear you were pleased with both our service and coffee😀 We look forward to delivering you many more, Happy Brewing💛

Noté 4 sur 5 étoiles

Hurrah for Rave!

I have been using Rave Coffee for the last 6 or 7 months now. I am on a decaf sucscripotion and their products are always consistently smooth, full of flavour and sent promptly.

Love their vibe, love what they stand for. Only wish we cold have abit more variety in their decaf range.

7 avril 2025
Avis spontané
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Réponse de Rave Coffee

Thank you so much for the feedback🙏 We're so happy to to hear you're enjoying the coffee so far and are loving our vibe😀 We're always happy to take on feedback and I'll be sure to pass this on, Happy Brewing☕💛

Noté 5 sur 5 étoiles

I've been using Rave for a few years…

I've been using Rave for a few years now. I have never had any delivery problems or problems with quality. I have tried lots of different beans and obviously like some more than others but I have never had a dud batch.
Yes they are a bit more expensive than supermaket brands but the quality is generally better and more consistent so for me it's worth it.

23 avril 2025
Avis spontané
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Réponse de Rave Coffee

Thanks so much for your continued support! We're really glad to hear you've been enjoying our beans—your loyalty means a lot to us! ☕✨

Noté 5 sur 5 étoiles

Great company to deal with

I’ve dealt with this Company before and recently came back. I had a small issue which they took the time to put right and give me a satisfactory outcome.

31 mars 2025
Avis spontané
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Réponse de Rave Coffee

Thank you for coming back to us! We’re glad we could resolve the issue and provide a satisfactory outcome. We appreciate your support! Happy Roasting☕😊

Noté 2 sur 5 étoiles

Not better than your average Tesco…

Not better than your average Tesco coffee - they’ve spent good money on marketing and packaging (which was great). Bright yellow packet makes you feel you are buying something really good, but tastes quite average especially for this price.

Quite possible I had a bad batch given other reviews - but customer support were not helpful when issue was raised.

7 février 2025
Avis spontané
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Réponse de Rave Coffee

We're really sorry to hear that you weren’t happy with your experience with us. We’d love the chance to make this right—if you could kindly send us an email at info@ravecoffee.co.uk, we’d be more than happy to look into this further for you. Thank you for your feedback, and we hope to hear from you soon! 💛

Noté 5 sur 5 étoiles

The only coffee company we will ever…

The only coffee company we will ever use.
We have all done it, order from all the different coffee companies for that first order discount or welcome offer. Well I did the same for Rave but unlike the other companies where I order once and move on, Rave has become the only coffee company we will use. They offer a great variety of superior coffee. They are reliable, reasonably priced and very quick to deliver. Love, love, love

28 mars 2025
Avis spontané
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Réponse de Rave Coffee

Thank you so much for your kind words! We're so happy to be your go-to coffee company. We truly appreciate your support—enjoy your coffee! ☕💛

Noté 5 sur 5 étoiles

Perfect coffee every time

Perfect coffee every time. Have been ordering from Rave for over 2 years now and they never disappoint. Subscription is easy to amend or cancel.

25 mars 2025
Avis spontané
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Réponse de Rave Coffee

Thank you for your loyalty and support! 😊 Glad you find the subscription easy to manage too! Happy brewing! ☕

Noté 5 sur 5 étoiles

Great Town Great Coffee

What a great place Cirencester is made even better by Rave Coffee, love their beans and did read some reviews the cafe staff were not the friendliest well my experience was different to those few people, exceptionally friendly and knowledgeable staff.
Definitely recommend a visit

19 mars 2025
Avis spontané
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Réponse de Rave Coffee

Thank you for your kind words! 😊 We really appreciate your support and recommendation—hope to see you again soon! ☕

Noté 5 sur 5 étoiles

Great coffee and great service

Great coffee and great service. I've been using Rave for years and am very happy. Decent loyalty scheme too

14 mars 2025
Avis spontané
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Réponse de Rave Coffee

Thank you for your loyalty and support over the years! We truly appreciate you being part of the Rave community! ☕

Noté 2 sur 5 étoiles

My first bad review for Rave coffee

My first bad review for Rave coffee. Usually their coffee is Fantastic but the replacement coffee I ordered was so disappointing, I'm actually quite annoyed about it. I replaced the Kenyan coffee they had run out of for a light roast decaffeinated coffee called Colombia Finca Monteblanco which can only be described as the worst coffee I have ever tasted. It was more like a fruit tea than a coffee.
What made this annoying is I paid £5 extra for it.
While I understand why Rave could not give me a refund and kindly offered me a discount code for my next order, I feel I should warn others that if fruit teas are not a good substitute for coffee don't order this product it is an insult to coffee.
Sorry Rave, keep up the good work with your other awesome coffees.

20 février 2025
Avis spontané
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Réponse de Rave Coffee

Thank you for sharing your feedback, and we're genuinely sorry to hear that your experience with this coffee didn't meet your expectations. We always aim to provide high-quality coffee, and we truly value your input.

Sometimes lighter roasts, like this one, can have more fruity and floral notes, which is a characteristic some coffee drinkers love but may not be for everyone. I'm sorry to hear that this particular flavour profile didn't suit your taste, but we appreciate you giving it a try.

We hope you continue to enjoy our other coffees, and we’ll be happy to assist with any further concerns or preferences for your future orders.

Thanks again for your kind words about our other coffees, and we hope to serve you better next time!

Noté 4 sur 5 étoiles

Delicious coffee. But.....

Delicious coffee. BUT..... They don't do dark roasts. The claim of 5 coffee beans equals dark delivers what I would call medium roast. If you are used to buying dark roasts from elsewhere (especially Waitrose or Sainsburys) the Rave Coffee will disappoint. I have tried 5 different types of their 5 bean roasts and none is dark. Proper dark roasts will go through the second crack. Rave don't do this. So I have to use my stove top roaster to do this and I get fantastic coffee to my taste. The coffee that Rave roast is fine for filter and also espresso. But because it is not a dark roast you have to use more coffee (18g for an espresso/Americano 320 ml mug). So this is great if you want a caffeine kick but not for all day mugs of coffee. Having said all that whichever way you make it (and even don't roast it darker like me), it's probably the best coffee I have ever tasted: apart from that shop I went to in Bergen, Norway that won Barista of the year.

18 février 2025
Avis spontané
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Réponse de Rave Coffee

Thank you so much for the detailed feedback! We’re really glad to hear that you enjoy the taste of our coffee – it means a lot to us. We appreciate your thoughts on the roast levels. If you ever want to try something else, feel free to reach out, and we can recommend different blends based on your preferences. Thanks again for your support!

Noté 5 sur 5 étoiles

Fantastic

Some of the best coffee I’ve tasted

14 février 2025
Avis spontané
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Réponse de Rave Coffee

Thank you so much for the amazing review! We're thrilled to hear you loved the coffee.

Noté 1 sur 5 étoiles

Inconsistent Quality and Poor Customer Service

I've been a Rave customer since 2020, and it has always been my favorite coffee. Unfortunately, over the past year, no two bags of the same beans have been consistent. With every new bag, I have to adjust my coffee machine settings to get it right, resulting in wasting more than a third of the bag.

I'm giving one star because, with the last bag I received, after wasting half of it trying to dial in the right settings, the coffee still tasted horrible.

I emailed customer service to ask if anything had changed with the beans, and they replied that it was probably "a bad batch." To check if the issue was with my coffee machine, I tried beans from other brands, and they brewed perfectly fine.

I then ordered a new bag from Rave, and this time, the coffee tasted as it should.

So, thanks, Rave, for wasting customers' money—£38 for 1kg is not cheap—on "a bad batch."

27 janvier 2025
Avis spontané
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Réponse de Rave Coffee

Thank you for your feedback, and we’re really sorry to hear about the issues with your order. We’d love to hear more about your experience—I’ve just sent you an email to follow up!

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