Disappointing customer service experience. I have ordered many times but this last time, there was an issue. I ordered on a Friday, expecting to get my coffee on Monday. It didn't come. I told them an... Voir plus
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Really good selection of coffees for varying budgets and tastes. Their subscription service is reliable and is easy to manage (add, pause, delay) through their website. Helpful guides and cards with... Voir plus
L'entreprise a répondu
Switched to bean-to-cup coffee relatively recently, so I started out with the usual supermarket brands like Taylor's and Lavazza while I got used to things. As I got more confident and moved into sl... Voir plus
L'entreprise a répondu
Update: Jess got in touch with a great service recovery response with a fuller reply. Anyone can get it wrong but managing to recover service levels is a big plus in my eyes Good beans but poor cus... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
FREE UK delivery on coffee orders over £25. Freshly roasted Speciality coffee beans for Espresso and Filter coffee machines, roasted fresh and ground to order. Green coffee beans for home roasting.
Coordonnées de contact
Unit 7, Stirling Works, GL7 1YG, Cirencester, Royaume-Uni
- 01285 651884
- info@ravecoffee.co.uk
- ravecoffee.co.uk
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Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 85 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Impeccable resolution to a delivery error!
I placed an order and on arrival discovered I received beans, not filter grounds (mistakes happen)! I was so impressed with how quickly Rave resolved their error. I messaged today via WhatsApp from their website explaining it was a valentines gift for my partner (which is tomorrow) within 3-4 minutes my shop app pinged, the correct order had been placed by Rave, next day delivery, a WhatsApp followed straight away with an apology! No faff with collecting the original order, no questions asked! If only all companies offered this service.

Réponse de Rave Coffee
Excellent
I've been using Rave for several years now, as they offer fantastic coffee delivered promptly at a reasonable price.

Réponse de Rave Coffee
Extremely nice coffee
Extremely nice coffee! This is my go to coffee place online!
I bought 4 bags and each bag is bursting with flavour - no bitterness whatsoever :)
Good little find whilst browsing !

Réponse de Rave Coffee
Definitely Dongka, Rave :^((
Just had my second delivery from a rave coffee subscription. It said I’d never get the same coffee twice, but guess what - my second packet of China Dongka coffee. Probably the least coffee tasting coffee ever.

Réponse de Rave Coffee
Fantastic coffee
The delivery experience from rave was exceptional. Coffee arrived 2 days after ordering in eco friendly bags of beans roasted the previous day. Each variety tastes different but lovely. This truly feels like a luxury coffee experience. Thank you Rave.

Réponse de Rave Coffee
Really bad employment communication
Was invited for a trial shift to which I agreed to. 5 minutes before I leave the house to go to said trial I get a message from Rave asking to re schedule. I respond politely and ask for a new date. No response, few days later I follow up and yet again no response. I have had a trial shift here before a few years ago and worked really hard for 5 hours unpaid. I left and was told I would get a response within a week and what a surprise my messages went completely ignored. This company has done nothing but waste my time and take my eagerness for granted. I have heard that more than just myself have experienced this. I hope this company crashes and burns as karma for how they treat people.

Réponse de Rave Coffee
I highly recommend Rave coffee
I highly recommend Rave coffee. Excellent and high-quality coffee... anyone who understands even a little bit knows that coffee from supermarkets is not worth investing in at all. I am even more glad that I found a local roastery with such excellent coffee. I will be very happy to continue supporting this local roastery. Not to mention that the delivery is really express... I am a very satisfied customer. Keep going!

Réponse de Rave Coffee
Beware
Beware - I think this could be a scam - my brother bought me a coffee subscription for Christmas- I signed up but no sign of any coffee just a constant stream of emails asking to pay for more products. I can’t contact them or log onto their site as it requires a response to a supposed confirmation email which never materialises- feels very dodgy.
POSTSCRIPT- have now managed to get into website and ordered again (but only doing exactly what I did 2 weeks ago - wait to see if it all mysteriously disappears again.

Réponse de Rave Coffee
Further review in light of good customer service
I experienced an issue with my order, and Jess at Rave Coffee resolved it immediately.
Their customer service is very responsive and willing to help with any issues.
I will purchase again as I respect their ethos and enjoy their decaf range of products.
Their products also come well presented in a resealable bag, ensuring the beans stay fresh.

Réponse de Rave Coffee
Great
I've tried a couple of subscription based coffee companies but this one is definitely the best, extremely happy we'll stay with them for a bit

Réponse de Rave Coffee
Absolutely stunning coffee.
Absolutely stunning coffee.
I wanted an espresso that imitated that fresh fruity barista taste and experience. Supermarket brands no matter how much I spent fell WAY short of the market. Rave's Christmas blend delivered, BIG, BOLD and fruity transported me back to the winding roads of Seville and Cordoba.
Simply stunning.

Réponse de Rave Coffee
Excellent customer service on phone…
Excellent customer service on phone from Teagan regarding replacement container. Also follow up emails.
Very quick turnaround. Impressed!

Réponse de Rave Coffee
Would recommend
I've been subscribed to Rave Coffee (whole beans) for more than a year now and am happy with their coffee and it's nearly always despatched super-fast.
Would recommend.

Réponse de Rave Coffee
Super fast delivery
Having being let down by another supplier, I ordered a 1kg bag of the Number 5 Fudge Blend at about 10pm on Friday. Dispatched Saturday, Arrived Sunday!
Beautiful coffee.
Thank you and Royal Mail.

Réponse de Rave Coffee
Spoilt for choice!
My fiancé he been drinking a litre of their coffee almost everyday for months now .. safe to say he’s addicted.
I must say I also made mistakes on an order and a lovely customer service advisor named Teagan replied to my email instantly and was able to not only make the amendment but even out the order on hold for me.
Now back to the coffee .. he has had the cafeteria and the beans, next is espresso. All the signature early blends are a must try but he genuinely likes every single blend he has had. Soon he will get to try the Christmas blend! He has tried so many brands for the best black coffee and he genuinely prefer rave even over a lot of coffee shops ones.

Réponse de Rave Coffee
cuts down trees for marketing purposes!
I’ve come to write a review as I wanted to share something that I found extremely alarming. A couple months back I was on my way to Cirencester and noticed a horrific sign that had been painted on the side of their building. Now this isn’t the issue, the issue is I’m sure there were a load of trees there a few weeks before. I’d never noticed this sign so for a company who prides themselves on sustainability and protecting the environment I find it extremely appalling that they would remove trees to get their branding out to those driving on the dual carriage way! Honestly you couldn’t miss it, and for this alone I think they should plant some new trees for the ones they cut down it’s disgusting!!

Réponse de Rave Coffee
Omg fantastic coffee
Omg, I have tried several coffee beans, but these are so fresh and bursting with flavour. I have never tasted a coffee anywhere near the standards of these.

Réponse de Rave Coffee
Enjoyed the coffee in the shop
Enjoyed the coffee in the shop, dark and fruity-lovely. On the back of that I purchased 3 different flavours of pod, signature, Italian and Colombia. All 3 are disappointing, strangely lacking flavor and dare I say tasteless, not a patch on the coffee served in the store. Sadly gone back to Nespresso.

Réponse de Rave Coffee
Coffee tastes a bit like old coffee…
Coffee tastes a bit like old coffee after you’ve had the pack open for a few weeks. Really disappointed. I realise it’s all very ethical, but the coffee just isn’t that fresh.

Réponse de Rave Coffee
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