Rave Coffee Avis 

359
•
TrustScore 4 sur 5

4,0

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Lisez les avis des autres

Noté 2 sur 5 étoiles

Disappointing customer service experience. I have ordered many times but this last time, there was an issue. I ordered on a Friday, expecting to get my coffee on Monday. It didn't come. I told them an... Voir plus

Noté 5 sur 5 étoiles

Really good selection of coffees for varying budgets and tastes. Their subscription service is reliable and is easy to manage (add, pause, delay) through their website. Helpful guides and cards with... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Switched to bean-to-cup coffee relatively recently, so I started out with the usual supermarket brands like Taylor's and Lavazza while I got used to things. As I got more confident and moved into sl... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

Update: Jess got in touch with a great service recovery response with a fuller reply. Anyone can get it wrong but managing to recover service levels is a big plus in my eyes Good beans but poor cus... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Torréfacteurs
  2. aussi dans
  3. Grossiste en café
  4. Magasin de café

Écrit par l'entreprise

FREE UK delivery on coffee orders over £25. Freshly roasted Speciality coffee beans for Espresso and Filter coffee machines, roasted fresh and ground to order. Green coffee beans for home roasting.


Coordonnées de contact

4,0

Bien

TrustScore 4 sur 5

359 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 85 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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4,0

Tous les avis

(359)

58 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 4 sur 5 étoiles

Impeccable resolution to a delivery error!

I placed an order and on arrival discovered I received beans, not filter grounds (mistakes happen)! I was so impressed with how quickly Rave resolved their error. I messaged today via WhatsApp from their website explaining it was a valentines gift for my partner (which is tomorrow) within 3-4 minutes my shop app pinged, the correct order had been placed by Rave, next day delivery, a WhatsApp followed straight away with an apology! No faff with collecting the original order, no questions asked! If only all companies offered this service.

13 février 2025
Avis spontané
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Réponse de Rave Coffee

Thank you so much for sharing your experience! We’re thrilled to hear you were happy with how quickly we resolved the issue and it’s great to know it made a difference for your Valentine’s gift. We really appreciate your kind words! 😊

Noté 5 sur 5 étoiles

Excellent

I've been using Rave for several years now, as they offer fantastic coffee delivered promptly at a reasonable price.

11 février 2025
Avis spontané
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Réponse de Rave Coffee

Thanks for your loyalty! We're thrilled to keep delivering coffee at great value. Here's to many more delicious brews☕️

Noté 5 sur 5 étoiles

Extremely nice coffee

Extremely nice coffee! This is my go to coffee place online!
I bought 4 bags and each bag is bursting with flavour - no bitterness whatsoever :)

Good little find whilst browsing !

1 février 2025
Avis spontané
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Réponse de Rave Coffee

Thank you for leaving such a positive review! We're so glad you love the coffee and that it's become your go-to. Appreciate your support and can’t wait to keep delivering great flavors!😊

Noté 1 sur 5 étoiles

Definitely Dongka, Rave :^((

Just had my second delivery from a rave coffee subscription. It said I’d never get the same coffee twice, but guess what - my second packet of China Dongka coffee. Probably the least coffee tasting coffee ever.

1 février 2025
Avis spontané
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Réponse de Rave Coffee

Hey, thank you for your feedback! Sorry to hear that this coffee is not for you, we do change our subscription coffees each calendar month, please send us an email to info@ravecoffee.co.uk and I can take a look into this for you!

Noté 5 sur 5 étoiles

Fantastic coffee

The delivery experience from rave was exceptional. Coffee arrived 2 days after ordering in eco friendly bags of beans roasted the previous day. Each variety tastes different but lovely. This truly feels like a luxury coffee experience. Thank you Rave.

4 janvier 2025
Avis spontané
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Réponse de Rave Coffee

Thank you for your wonderful review! Your support means a lot—happy brewing! ☕

Noté 1 sur 5 étoiles

Really bad employment communication

Was invited for a trial shift to which I agreed to. 5 minutes before I leave the house to go to said trial I get a message from Rave asking to re schedule. I respond politely and ask for a new date. No response, few days later I follow up and yet again no response. I have had a trial shift here before a few years ago and worked really hard for 5 hours unpaid. I left and was told I would get a response within a week and what a surprise my messages went completely ignored. This company has done nothing but waste my time and take my eagerness for granted. I have heard that more than just myself have experienced this. I hope this company crashes and burns as karma for how they treat people.

25 janvier 2025
Avis spontané
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Réponse de Rave Coffee

Hey, I am so sorry that this has been the case, we would love to take a further look into this and discuss this further, please send us over an email to info@ravecoffee.co.uk

Noté 5 sur 5 étoiles

I highly recommend Rave coffee

I highly recommend Rave coffee. Excellent and high-quality coffee... anyone who understands even a little bit knows that coffee from supermarkets is not worth investing in at all. I am even more glad that I found a local roastery with such excellent coffee. I will be very happy to continue supporting this local roastery. Not to mention that the delivery is really express... I am a very satisfied customer. Keep going!

25 janvier 2025
Avis spontané
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Réponse de Rave Coffee

Thank you for your fantastic review! Your support means the world to us, and we’re thrilled you’re enjoying the quality and speedy delivery. Looking forward to serving you again! ☕

Noté 1 sur 5 étoiles

Beware

Beware - I think this could be a scam - my brother bought me a coffee subscription for Christmas- I signed up but no sign of any coffee just a constant stream of emails asking to pay for more products. I can’t contact them or log onto their site as it requires a response to a supposed confirmation email which never materialises- feels very dodgy.

POSTSCRIPT- have now managed to get into website and ordered again (but only doing exactly what I did 2 weeks ago - wait to see if it all mysteriously disappears again.

17 janvier 2025
Avis spontané
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Réponse de Rave Coffee

Apologies that you have found this to be the case, I can assure you that this is not a scam we are a genuine business and would definitely not expect this to be your experience, I can see that you have now managed to place and order however if you do have any further troubles please pop us an email to info@ravecoffee.co.uk and we would be more than happy to help!

Noté 5 sur 5 étoiles

Further review in light of good customer service

I experienced an issue with my order, and Jess at Rave Coffee resolved it immediately.
Their customer service is very responsive and willing to help with any issues.
I will purchase again as I respect their ethos and enjoy their decaf range of products.
Their products also come well presented in a resealable bag, ensuring the beans stay fresh.

16 janvier 2025
Avis spontané
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Réponse de Rave Coffee

Thank you for your thoughtful review! We're glad Jess could quickly resolve your issue and that you appreciate our customer service. It’s great to hear you enjoy our decaf range and the freshness of our packaging. We look forward to serving you again! ☕

Noté 5 sur 5 étoiles

Great

I've tried a couple of subscription based coffee companies but this one is definitely the best, extremely happy we'll stay with them for a bit

13 janvier 2025
Avis spontané
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Réponse de Rave Coffee

Thank you for your kind words! 😊 We're thrilled to be your top choice for coffee subscriptions.

Noté 5 sur 5 étoiles

Absolutely stunning coffee.

Absolutely stunning coffee.
I wanted an espresso that imitated that fresh fruity barista taste and experience. Supermarket brands no matter how much I spent fell WAY short of the market. Rave's Christmas blend delivered, BIG, BOLD and fruity transported me back to the winding roads of Seville and Cordoba.

Simply stunning.

5 janvier 2025
Avis spontané
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Réponse de Rave Coffee

Thank you so much for your amazing feedback! We're so happy to hear this. It's wonderful to know it brought back such special memories of Seville and Cordoba. Your kind words mean the world to us—thank you for sharing! ☕

Noté 5 sur 5 étoiles

Excellent customer service on phone…

Excellent customer service on phone from Teagan regarding replacement container. Also follow up emails.
Very quick turnaround. Impressed!

30 décembre 2024
Avis spontané
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Réponse de Rave Coffee

Thank you for the lovely feedback! 😊 We're so glad Teagan and the team could assist you quickly. Your support means a lot!

Noté 5 sur 5 étoiles

Would recommend

I've been subscribed to Rave Coffee (whole beans) for more than a year now and am happy with their coffee and it's nearly always despatched super-fast.

Would recommend.

21 décembre 2024
Avis spontané
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Réponse de Rave Coffee

Thanks for your feedback! 😊 It's great to hear you've been enjoying Rave Coffee for over a year and are happy with both the quality and speedy delivery☕

Noté 5 sur 5 étoiles

Super fast delivery

Having being let down by another supplier, I ordered a 1kg bag of the Number 5 Fudge Blend at about 10pm on Friday. Dispatched Saturday, Arrived Sunday!
Beautiful coffee.
Thank you and Royal Mail.

1 décembre 2024
Avis spontané
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Réponse de Rave Coffee

Thank you for sharing your experience! 😊 We’re so glad we could step in and deliver not just quickly but with a coffee you love. ☕️

Noté 5 sur 5 étoiles

Spoilt for choice!

My fiancé he been drinking a litre of their coffee almost everyday for months now .. safe to say he’s addicted.
I must say I also made mistakes on an order and a lovely customer service advisor named Teagan replied to my email instantly and was able to not only make the amendment but even out the order on hold for me.
Now back to the coffee .. he has had the cafeteria and the beans, next is espresso. All the signature early blends are a must try but he genuinely likes every single blend he has had. Soon he will get to try the Christmas blend! He has tried so many brands for the best black coffee and he genuinely prefer rave even over a lot of coffee shops ones.

25 novembre 2024
Avis spontané
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Réponse de Rave Coffee

Thank you so much for the amazing review! 😊 We're thrilled to hear your fiancé is loving our coffee – it sounds like he's truly found his perfect brew! ☕️ We're also so happy Teagan was able to help with your order, and we really appreciate your kind words about our customer service. 💛 We can't wait for him to try the Christmas blend! Here's to many more cups of Rave coffee ahead!

Noté 2 sur 5 étoiles

cuts down trees for marketing purposes!

I’ve come to write a review as I wanted to share something that I found extremely alarming. A couple months back I was on my way to Cirencester and noticed a horrific sign that had been painted on the side of their building. Now this isn’t the issue, the issue is I’m sure there were a load of trees there a few weeks before. I’d never noticed this sign so for a company who prides themselves on sustainability and protecting the environment I find it extremely appalling that they would remove trees to get their branding out to those driving on the dual carriage way! Honestly you couldn’t miss it, and for this alone I think they should plant some new trees for the ones they cut down it’s disgusting!!

20 septembre 2024
Avis spontané
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Réponse de Rave Coffee

Thank you for sharing your concerns with us. We genuinely value feedback from our community.

We understand that the removal of trees can be alarming, and we appreciate the opportunity to clarify that this was a difficult decision made to address significant damage they were causing to our building. The roots were compromising the structure’s integrity both on the roof and beneath, leaving us with no viable alternative but to remove them for the safety and longevity of the building and those who occupy it. This decision was made thoughtfully and with the guidance of professionals.

As a company committed to sustainability, we recognise the importance of preserving a healthy environment. We are exploring ways to offset this loss and contribute positively to our community.

We appreciate your understanding as we navigate these challenges. If you have any further questions or suggestions, please don’t hesitate to reach out directly.

Noté 5 sur 5 étoiles

Omg fantastic coffee

Omg, I have tried several coffee beans, but these are so fresh and bursting with flavour. I have never tasted a coffee anywhere near the standards of these.

25 octobre 2024
Avis spontané
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Réponse de Rave Coffee

Hey, thanks for your kind review. We're thrilled to hear that you are loving the coffee! Happy brewing😊

Noté 3 sur 5 étoiles

Enjoyed the coffee in the shop

Enjoyed the coffee in the shop, dark and fruity-lovely. On the back of that I purchased 3 different flavours of pod, signature, Italian and Colombia. All 3 are disappointing, strangely lacking flavor and dare I say tasteless, not a patch on the coffee served in the store. Sadly gone back to Nespresso.

15 octobre 2024
Avis spontané
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Réponse de Rave Coffee

Thank you for taking the time to leave a review! We're sorry we missed the mark this time. We'd love to make it right. Please email us at info@ravecoffee.co.uk so we can look into it further.

Noté 5 sur 5 étoiles

Great coffee and fast delivery

8 octobre 2024
Avis spontané
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Réponse de Rave Coffee

Thank you for taking the time to leave us a positive review! We are so happy to hear that your order arrived quickly and that you are enjoying it.

Noté 2 sur 5 étoiles

Coffee tastes a bit like old coffee…

Coffee tastes a bit like old coffee after you’ve had the pack open for a few weeks. Really disappointed. I realise it’s all very ethical, but the coffee just isn’t that fresh.

18 septembre 2024
Avis spontané
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Réponse de Rave Coffee

Thank you for leaving a review! We're sorry to hear about your experience. While we have quality control measures in place, we want to make sure everything is right for you. Please reach out to us at info@ravecoffee.co.uk so we can look into this further.

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