Disappointing customer service experience. I have ordered many times but this last time, there was an issue. I ordered on a Friday, expecting to get my coffee on Monday. It didn't come. I told them an... Voir plus
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Lisez les avis des autres
Really good selection of coffees for varying budgets and tastes. Their subscription service is reliable and is easy to manage (add, pause, delay) through their website. Helpful guides and cards with... Voir plus
L'entreprise a répondu
Switched to bean-to-cup coffee relatively recently, so I started out with the usual supermarket brands like Taylor's and Lavazza while I got used to things. As I got more confident and moved into sl... Voir plus
L'entreprise a répondu
Update: Jess got in touch with a great service recovery response with a fuller reply. Anyone can get it wrong but managing to recover service levels is a big plus in my eyes Good beans but poor cus... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
FREE UK delivery on coffee orders over £25. Freshly roasted Speciality coffee beans for Espresso and Filter coffee machines, roasted fresh and ground to order. Green coffee beans for home roasting.
Coordonnées de contact
Unit 7, Stirling Works, GL7 1YG, Cirencester, Royaume-Uni
- 01285 651884
- info@ravecoffee.co.uk
- ravecoffee.co.uk
4,0
Bien
359 avis
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A répondu à 85 % de ses avis négatifs
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Great coffee, great prices, quick delivery
Can't recommend Rave enough.
I have been through so many coffee subscriptions that it would make your eyes water. You name a website, I've used it.
The problem that I kept coming across, was that I would spend sometimes £40 for a single subscription for a couple of weeks, and be disappointed when I wasn't a fan of the coffee that I had delivered. I forced it down my throat without really enjoying it.
So I started looking at really refining my own preferences and sticking to bags of coffee which I know I enjoy, instead of hoping for the best. I was recommended Rave by a friend of mine, and after doing their 'find my coffee' option on the website, I was recommended the 'Italian Blend', which I tried, and loved.
For me, it is really the pinnacle of dark roast coffee. Just the right amount of acidity, strong coffee taste which I love, perfect for espresso, lattes, cappuccino, and even just with an AeroPress.
Since finding out about the Italian Blend I don't buy anything else now and couldn't be happier. Great prices (£22 for 1kg!) and next day delivery. Good customer service and entertaining marketing emails.
They also do a lot of giveaways and competitions.
5*
10 septembre 2024
Avis spontané
Réponse de Rave Coffee
Thank you so much for the glowing review! 😊 We're thrilled to hear that RAVE has become your go-to after trying so many subscriptions. It's fantastic that our Italian Blend has hit the mark for you, and we're glad you're enjoying the flavor and versatility. We truly appreciate your kind words about our pricing, delivery, and customer service. We're also happy you enjoy our giveaways and emails. Thanks for being a loyal customer, and here's to many more cups of your favorite brew! ☕️🌟
Ordered many times with no issues.
8 juin 2024
Avis spontané
Réponse de Rave Coffee
Thanks for being a loyal customer! We’re glad everything’s been smooth with your orders😊
Positive experience
Ordered an Airscape storage container. It arrived the next day, free postage & half the cheapest price on Amazon. Can't argue with that !
16 août 2024
Avis spontané
Réponse de Rave Coffee
Thanks for the awesome feedback! 😊 We’re glad to hear you’re happy with the Airscape container, the speedy delivery, and the great price. We agree—can’t argue with that!
Very Good
Very quick delivery, had no issues with the beans. Tried the signature no1 blend and it’s really nice, look forward to trying different blends
25 juillet 2024
Avis spontané
Réponse de Rave Coffee
Thank you for the great feedback! We’re glad you had a smooth experience with the quick delivery and enjoyed the Signature Blend Nº1. We’re excited for you to try our other blends and hope you find more favorites! 😊
Great coffee
Great coffee!
I received my first order yesterday, very impressed with the Signature Blend Nº1, whole bean. Swift next day tracked delivery service too.
Also really like the guide and info sent (and the sticker!) I am looking forward to trying other blends!
31 juillet 2024
Avis spontané
Réponse de Rave Coffee
Thank you for the fantastic review! We’re thrilled to hear that you’re impressed with the Signature Blend Nº1 and enjoyed the swift delivery, guide, and sticker. We look forward to helping you discover more blends in the future! 😊☕️
Fantastic coffee and service
Fantastic coffee and service. Most of all, I love the coffee, but the help and service I’ve had from them has been brilliant. Look forward to buying from them many time over and will recommend to friends.
30 juillet 2024
Avis spontané
Réponse de Rave Coffee
Thank you so much for your wonderful review! We're delighted to hear that you love our coffee and have had a great experience with our service. Your support means a lot to us, and we're thrilled to know that you're looking forward to future purchases. We appreciate your recommendations and can't wait to continue serving you and your friends. Cheers! ☕️😊
I can't Rave enough 😉 about how happy I am with the service.
I purchased a picopresso coffee machine which over time had an issue, from start to finish the return and replacement has been a breeze. Rave Coffee arranged collection or offered to reimburse if I posted the item back, once received a replacement was posted the same day.
I would 100% recommend and will be using them again. This is how customer service and aftercare should be, keep up the good work 👌🏻☕
30 juillet 2024
Avis spontané
Réponse de Rave Coffee
Thank you so much for your fantastic review! We’re thrilled to hear that your experience with our return and replacement process was smooth and hassle-free. It’s always our goal to make things as easy as possible for our customers, and it’s great to know we hit the mark for you. Your recommendation means a lot to us, and we’re looking forward to serving you again in the future. Thanks for the kind words and for being a valued part of the Rave Coffee family! 👌🏻☕️
Bad grind, bad complaint resolution
Espresso grind in our first batch was so fine it was unusable. Sage Bambino couldn’t get more than a few drops (same machine customer service said they use when writing instructions). Took it into work to use the big machine and got the same result. Refused refund because they couldn’t be sure it was the coffee and not our machine. Not sure how we’d be expected to prove that, so I guess the message is: if you get a bad batch, tough luck! Nothing we can do except toss it in the bin where it belongs. Our first purchase with Rave and needless to say also our last.
22 juillet 2024
Avis spontané
Réponse de Rave Coffee
Thank you for sharing your experience with us. We're truly sorry to hear about the issues you encountered with the espresso grind and the subsequent customer service experience. This isn't the standard we strive for, and we understand your frustration.
To resolve this, we would appreciate the opportunity to discuss the matter further. Please reach out to us at info@ravecoffee.co.uk so we can find a satisfactory solution. Your feedback is important to us, and we'd like to make things right.
Excellent coffee
Excellent coffee! I bought the whole bean coffee bundle and all of them make a great cup of coffee. Roasted to order and next day delivery, I would definitely purchase again.
7 juillet 2024
Avis spontané
Réponse de Rave Coffee
Thank you for the great review! We're happy you loved the whole bean coffee bundle and our quick delivery. Looking forward to your next order!
YES!
Yes! Always on time, superfast shipping and amazing coffee! Have literally no complains about the service.
Also, the packaging is incredible and the little books you get explaining coffee stuff are great!
3 juillet 2024
Avis spontané
Réponse de Rave Coffee
Thank you so much for your wonderful review! We're thrilled to hear that you're enjoying our fast shipping and amazing coffee. It's fantastic to know that our service has met your expectations.
We're also glad you appreciate our packaging and the coffee booklets. We put a lot of thought into these details to enhance your coffee experience.
Thanks again for your kind words and support!
Boy-oh-boy
Boy-oh-boy! Does that fudge blend ease the tension of my existance. With it's yummy sweet blast on a monday morning at 6am after being walloped in the face by a gnarly raging teething toddler - can really begin my day in a tranquil way. BIG thanks.
3 juin 2024
Avis spontané
Réponse de Rave Coffee
We're so glad to hear that our Fudge blend brings some sweet relief to your mornings, especially after dealing with a teething toddler! Thank you for sharing your experience, and we're happy to help start your day in a tranquil way. BIG thanks to you for choosing Rave Coffee! ☕️😊
Réponse de Rave Coffee
Thank you for leaving such a positive review, we really appreciate your feedback!
I have tried many brands but found most…
I have tried many brands but found most were bitter so searched and found Rave, try, "Signature Blend Nº 1 - Small (250g) / Whole Bean" it has a mellow chocolaty flavour and it is what I now use every day. Good work Rave.
6 juin 2024
Avis spontané
Réponse de Rave Coffee
Thank you for your lovely review! We're delighted to hear that you've found your perfect coffee with our Signature Blend Nº 1. We're glad you enjoy its mellow chocolaty flavour. Your kind words mean a lot to us!
I've been using Rave for a good while…
I've been using Rave for a good while now (nearly 2 years) and I've recommended Rave to a good number of friends. I've never needed to contact Customer Service until the end of last week when the packaging for my order was damaged in transit and an item was missing - I sent over the pictures and packaging and they swiftly replaced the item. Sadly, the replacement was delivered while I was away and with poor signal so couldn't reschedule the delivery and the postie put it in the wheelie bin which our neighbour took out for us without thinking to check (I couldn't ask them to check either as I had no signal and no way to see that it had been left in there until I had signal again...) I've contacted Rave again, shared the information and pictures I have and they've sent ANOTHER replacement. I realise they'll be able to claim for both packages but still - no messing around having to chase it, just plain and simple 'sorry this has happened again, let's fix it!'
Thanks!
31 mai 2024
Avis spontané
Réponse de Rave Coffee
Thank you so much for sharing your experience with Rave! We're thrilled to hear that you've been a loyal customer for nearly two years and have recommended us to your friends. It's wonderful to know that you haven't needed to contact Customer Service until recently, but when you did, we were able to swiftly address the issue.
We apologize for the inconvenience caused by the damaged packaging and the subsequent delivery issues. It's great to hear that our team was able to replace the items promptly. We understand how frustrating it can be when unforeseen circumstances, like poor signal and helpful neighbours, complicate things further.
Your patience and understanding are greatly appreciated, and we're glad that our team could provide a quick and straightforward resolution for you. We're always here to help, and your feedback is invaluable in helping us maintain and improve our service.
Thank you again for your kind words and for being part of the Rave community. If you need any further assistance, please don't hesitate to reach out.
Bought as a gift
Bought as a gift. Very easy to use website, lovely packaging, quick delivery and even better product! Would recommend to anyone?
9 mai 2024
Avis spontané
Réponse de Rave Coffee
Thank you for your wonderful review! We're delighted to hear that you found our website user-friendly, appreciated the packaging, and enjoyed the quick delivery. It's great to know the product met your expectations. Your recommendation means a lot to us!
It doesn’t get better than this!
I found Rave at the beginning of the year and I have been absolutely loving it! There are so many different coffees to choose from (fudge blend in a flat white is a go to for me) and everything I’ve tried so far from their rare range has been so good, it’s really levelled up my daily black filter coffee game.
15 mai 2024
Avis spontané
Réponse de Rave Coffee
Thank you for your fantastic review! We're thrilled to hear you're loving Rave and exploring our diverse coffee selections. It's great to know the fudge blend and our rare range have elevated your daily coffee experience.
Do not buy!
For years, Rave Coffee was my go-to for that perfect morning cup. Even Andrea, my discerning feline companion, would perk up at the sound of the grinder.
But lately, things have gone stale (pun intended!). Last week, I ordered a birthday coffee bundle for my daughter. Not only was it late, but the coffee itself? Let's just say Andrea wouldn't even sniff it.
Is this the new Rave Coffee? Because frankly, it's a major let down. We deserve better, Rave! Fresh beans, on-time deliveries - the basics! Otherwise, there are plenty of other roasters who appreciate both humans and cats who enjoy a good cup of joe.
5 mars 2024
Avis spontané
Réponse de Rave Coffee
We're truly sorry to hear about your recent experience, especially after being a loyal customer for so long.
Your feedback is incredibly important to us, and we're disappointed to learn that the quality of our products and services fell short of your expectations.
We sincerely apologise for the delay in delivering your daughter's birthday coffee bundle and for the disappointing quality of the coffee itself. This is certainly not the standard of excellence we strive to maintain.
We'd like to make things right for you and your discerning feline companion, Andrea. Could you please reach out to us at info@ravecoffee.co.uk with more details about your order? We're eager to investigate what went wrong and to ensure that we can regain your trust as a valued customer.
Thank you for bringing this matter to our attention, and we hope to have the opportunity to make amends!
Great coffee ,staff behaviour issues
I have been going to Rave's for some time now as my weekly treat. Lately my visits there haven't been so enjoyable I regret to say.
One of Rave's staff members who I believe to be a warehouse person maybe under the name of Arley? His behaviour to the women barista's is appalling, behind the counter flirting and touching them and his obnoxious laugh is so disturbing, it seems very innapropriate behaviour.
Rave needs to sort this out before they start loosing customers!!
11 avril 2024
Avis spontané
Réponse de Rave Coffee
Thank you for your review. We take seriously any matter related to the nature you have outlined in your feedback and so that we can address appropriately internally, we would like to engage directly with you, off line from the public channel. Please could you get in contact with us via info@ravecoffee.co.uk and a senior manager will immediately then get in touch directly with you. Thank you in advance.
VERY EXPENSIVE DRINKING CHOCOLATE
The Aeropress part I ordered arrived OK so good.
However, the drinking chocolate is not good. It's full of extra ingredients (I couldn't find an ingredients list on the site to check before I ordered) and needs a lot more than the suggested 35g to make it taste chocolatey so is very expensive.
I was also horrified at the amount of wasted paper advertising this company in my parcel. Especially the ridiculous plastic sticker. Stop doing this! The world is already full of rubbish.
I will not be using you again.
Over hyped hipster rubbish.
13 mars 2024
Avis spontané
Réponse de Rave Coffee
Thank you for taking the time to share your feedback. We sincerely apologise for the disappointment you experienced with our drinking chocolate and the unnecessary waste in your parcel.
We appreciate you bringing this to our attention. Regarding the ingredients, we do indeed list them in the product description on our website to provide transparency to our customers. However, we understand that it might have been overlooked, and we will work on making this information more prominent for future reference.
As for the excess packaging, we deeply regret any inconvenience caused. Our intention with the welcome pack is to introduce ourselves and share our ethos with new customers. Nevertheless, we understand your concern about environmental impact, and we are actively exploring more sustainable solutions.
We're genuinely sorry that your experience fell short of expectations, and we value your feedback as it helps us improve. We hope you might reconsider and give us another chance to provide you with a better experience.
If you have any further concerns or questions, please don't hesitate to reach out to us directly.
Excellent customer service
Excellent customer service. Coffee wasn’t as I expected but the error wasn’t Rave’s mistake, so the fact it was sorted so quickly and they went above what I was expecting in order to ensure I was happy with the order was outstanding.
11 mars 2024
Avis spontané
Réponse de Rave Coffee
Thank you so much for your kind words and sharing your experience with our team, it really means a lot to us! We strive to provide the best possible coffee experience for our customers, and it's great to hear that we're succeeding.
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