RC Willey - Summerlin Avis 

I purchased almost $10k worth of furniture and waited a week to have it delivered. One sofa and two recliners. Not cheap ones either. Once it arrived, the sofa was not put together correctly and is defective. The recliner is missing the remote control that makes it recline. The delivery person said they would have customer service call in the morning.

There was no call the next morning so my wife called in the afternoon and after waiting an extended amount of time on hold, they said they would bring out the remote and a new sofa. IN ANOTHER WEEK!
We went into the store that night and asked to speak to a manager. We were sent to the cashier to speak with a supervisor who only moved the delivery up by three days. I told her that I have been buying furniture, electronics, and appliances from RC Willey for about 20yrs and that I didn't understand how the delivery team wouldn't check to ensure all parts and items were in working condition prior to putting it on a delivery truck. I also told her this was the worst service that we have encountered with RC Willey and it fell on deaf ears.

To top it all off, the electric recliners didn't even come with an instruction manual for the remote controls. Not that it is that difficult to operate but another example that attention to detail is lacking.

So, we will wait another 5 days for delivery. If it isn't right this time, they can take it all back and I'll start buying furniture from somewhere else. Terrible way to treat a long-standing customer who has been extremely loyal.

Eric Murray at the Las Vegas town square location was a great help!

I made an online pickup order on 2/15. It was scheduled for pick up on 2/17. I arrived on 2/17, only half of the order was ready. I was told the rest would be there 2/18. I get home open my order, clean it to use it, only to realize it is the wrong item. I called on 2/18, spoke with Nicole. She was great at getting me a replacement. On 2/21, I went to the store to pick up part 2 of my order only to be told it wasnt delivered and has no delivery date. I was also told its ONLY a small appliance. And RCW pickup has nothing to do with the webstore. I was dissatisfied with that answer and went to customer service. Torinda was helpful. She called over to the Henderson store. They said they would call back. She told me she would call me when they called her. No call. I was given a $30 gift card for my trouble. Today is 2/22 and no one has called and no information about my order has been emailed. Totally dissatisfied!

So easy to order online! Delivery notification and updates kept me informed. Items arrived in perfect condition by a friendly delivery person. You guys are wonderful. ♥️

I haven’t received the product I ordered.

Awesome and fast delivery when other places a month out!

Beautiful Mason Park bedroom set! Our Sales Associate, Tony Nguyen, provided excellent customer service and great communication! We highly recommend RC Willey for the quality of their furniture and their outstanding customer service!

I have not been contacted to set up a delivery date for a product I bought several days ago. UPDATE: Called RC Willey and was told to call the third party delivery service because the dish washer had been received by them and they should be scheduling delivery. Called and was told by the delivery service the dishwasher had not been received and was still in transit. They did call me later to let me know RC Willey let them know the dishwasher was “now in stock” and they would receive it in a few days. When I made the purchase I selected it based on availability. If it were not for the third party delivery service, I would never have received an accurate update.

Placing my order was easy with the online website. I found the various items I wanted and place the order. The items arrived within a week and The Delivery were professional and quick! I am completely satisfied!

I have been purchasing all my large appliances, furniture & flooring through RC Wiley in Summerlin and they have always given me the best customer service. Their sales, promos & special financing has made purchasing from them seamless. Their delivery & installations have been top notch. All around great customer service!

I love the ease of shopping on the websight. I also love the 12 months same as cash option. I make many of my large furniture and electronics purchases at RC Willey.

The ease of ordering on line and the quick delivery was amazing. I would order again.

Great customer service

I ordered online and it was so easy and I found just what I was looking for

Every single person we encountered in our purchase was professional, polite, pleasant and helpful. Can’t say enough about the customer service.

Just a phone call

Whell I got played for the 3rd time ..2 times prior some one supposed to show up to fix my couch..they didn't show up first time a least the tech was nice enough to called me and letting me know he wasn't coming. No call o nothing on the second time tird time I called after waiting for 3 hours for delivery the remplacent cuch I was promes never show up they tell me they went to pick it up from the store but i wasn't there..so im stuck with a fully extended couch for about 2 months...so from there i don't know how much Worst can it get...how to make it better pick up your couches an get me a full reimbursement...just waiting for te 14 of this month to se what excuses do i get this time.