I recently switched from Reach to another carrier due mostly to problems with the Reach app and the website. I also found an unlimited data plan somewhere else for less than Reach's 5GB plan. Bebita h... Voir plus
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Lisez les avis des autres
Overall, a good experience. Activation was nearly seamless. Service, support and signal strength are all ok. Looks like a good value if it keeps up. A few exceptions: >Instruction sheet in starter... Voir plus
L'entreprise a répondu
I am 80 years old, and needed help unlocking my husband's new phone and subsequent questions about retaining his same number. Your "Customer Success" staff were patient and thorough, and explained th... Voir plus
L'entreprise a répondu
Overall, my experience with ReachMobile has been quite good. There is rarely a problem that requires customer service, but when you do need them, most agents lack the ability for deep enough thinking... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Reach Mobile
Écrit par l'entreprise
Our affordable wireless plans run on America’s largest, fastest, and most reliable 5G network. Come join other savvy savers who have voted Reach the #1 consumer-rated mobile service on Trustpilot with 4.9/5 stars!
• The nation's largest and fastest 5G network
• Amazing 24/7 customer support
• Save more with Best Fit™ - the plan that pays you back
• Get a plan, Give a plan - empower women and students in need
Download the app to sign-up, activate your service, and more...
-Manage your plan
-View data usage
-Purchase data top-ups
-Manage autopay and billing
-Turn on international roaming and international calling
-24/7 chat support
Getting started is simple:
1. Select your plan online
2. Get your Welcome Kit in the mail
3. Activate from the convenience of home
Can't wait for you to join us!
Coordonnées de contact
285 Billerica Road, 01824, Chelmsford, Etats-Unis
- 8444453665
- reach@reachmobile.com
- reachmobile.com
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Réponse de Reach Mobile
Two days into being a Reach customer…
Two days into being a Reach customer and I've already communicated with their Customer Service team several times. They assisted me wonderfully and setup was super easy! So far everything has been great! The only thing I wish I could change is being able to manage my account outside of the Reach application on my phone.

Réponse de Reach Mobile

Réponse de Reach Mobile
Raina was great she was really nice and…
Raina was great she was really nice and able to answer my questions

Réponse de Reach Mobile
Five stars for Preeti with Reach Mobile.
I had difficulty activating my new Reach account. It was late at night and I used the chat line to request help. The Reach agent, Preeti, was just terrific. She was very patient with my "old guy" errors and offered to do the activation from her end, taking up much of her time. Her kindness is highly appreciated and I hope Reach recognizes her excellent customer support skills and personable style.

Réponse de Reach Mobile
Great Service!
Anita was great with assisting with setting up my account and having the new sim card for the new service being sent. Very impressed with the service!

Réponse de Reach Mobile
Im so happy that my issues about…
Im so happy that my issues about porting was solved quickly. The agent was doing an excellent job in processing my issues and make things done quicker than i tought. I will definitely recommend them to my families and friends.

Réponse de Reach Mobile
Reach mobile Rocks
Awesome Representative I have 3 lines and it was an Awesome experience. She went above and beyond our expectations. Quick and efficient.
You guys Rock.
Spectrum mobile sucks.

Réponse de Reach Mobile
Freeda was very helpful!
Freeda was very helpful with a really technical question about our Galaxy J3 phones and the upcoming 3G shutdown. She escalated to the technical team and got me an answer within just a few minutes.

Réponse de Reach Mobile

Réponse de Reach Mobile
Excellent Customer service
Bhumika is such a great help when I chat with customer service. I always get the help I need. Thank you!

Réponse de Reach Mobile
Five stars to agent Freeda & ReachMobile
Five stars to agent Freeda and my first experience with ReachMobile. Answered quickly and resolved all qualms even quicker 😁👍

Réponse de Reach Mobile
I am so appreciative of the knowledge…
I am so appreciative of the knowledge and responsiveness your customer service team is able to provide through the Chat feature. Reetika was extremely helpful in making sure my new SIM card arrived and in helping me get my new number set up. It's wonderful to be able to make and receive calls again, and to know that I can easily get support whenever there is a problem.

Réponse de Reach Mobile
Great job getting me a new number and…
Great job getting me a new number and setup
Fast efficient service
Thanks

Réponse de Reach Mobile
Helpful Support
I had some trouble with the automated set up process not recognizing my ZIP code, but the customer service I got from Balvinder took care of the whole problem for me and got everything set up with no further hassle!

Réponse de Reach Mobile
Great support!!
We had been considering moving from Reach to get a slightly cheaper rate. But their customer support is so excellent we decided to upgrade to their new 5G service and customer support was excellent as we transferred the two phones (especially Anita!). Thank you!!

Réponse de Reach Mobile
tech support
Had an issue where I couldn't make or receive calls. Chat picked up right away and walked me through a network reset. Fast and friendly - hope it works!

Réponse de Reach Mobile
My phone quit working
My phone quit working and they figured it out and got it working. The agent was very good.

Réponse de Reach Mobile
Activation Problems
After trying to activate a new 5G phone on my own, I used the chat feature and connected with Preeti who walked me through it and connected my second line for me after I was encountering additional problems. I am a happy, satisfied customer!

Réponse de Reach Mobile
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