Reach Mobile Avis 

604
•
TrustScore 4 sur 5

4,2

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 4 sur 5 étoiles

I recently switched from Reach to another carrier due mostly to problems with the Reach app and the website. I also found an unlimited data plan somewhere else for less than Reach's 5GB plan. Bebita h... Voir plus

Noté 4 sur 5 étoiles

Overall, a good experience. Activation was nearly seamless. Service, support and signal strength are all ok. Looks like a good value if it keeps up. A few exceptions: >Instruction sheet in starter... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I am 80 years old, and needed help unlocking my husband's new phone and subsequent questions about retaining his same number. Your "Customer Success" staff were patient and thorough, and explained th... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

Overall, my experience with ReachMobile has been quite good. There is rarely a problem that requires customer service, but when you do need them, most agents lack the ability for deep enough thinking... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Opérateur de réseau mobile
  2. aussi dans
  3. Fournisseur de connexion internet
  4. Service internet et téléphone

À propos de Reach Mobile

Écrit par l'entreprise

Reach is a purpose-driven mobile carrier that costs less and cares more.

Our affordable wireless plans run on America’s largest, fastest, and most reliable 5G network. Come join other savvy savers who have voted Reach the #1 consumer-rated mobile service on Trustpilot with 4.9/5 stars!

• The nation's largest and fastest 5G network
• Amazing 24/7 customer support
• Save more with Best Fit™ - the plan that pays you back
• Get a plan, Give a plan - empower women and students in need


Download the app to sign-up, activate your service, and more...
-Manage your plan
-View data usage
-Purchase data top-ups
-Manage autopay and billing
-Turn on international roaming and international calling
-24/7 chat support

Getting started is simple:
1. Select your plan online
2. Get your Welcome Kit in the mail
3. Activate from the convenience of home

Can't wait for you to join us!


Check Phone Compatibility

View Plans

Coordonnées de contact

4,2

Bien

TrustScore 4 sur 5

604 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,2

Tous les avis

(604)

1 avis reçu au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Two days into being a Reach customer…

Two days into being a Reach customer and I've already communicated with their Customer Service team several times. They assisted me wonderfully and setup was super easy! So far everything has been great! The only thing I wish I could change is being able to manage my account outside of the Reach application on my phone.

8 avril 2022
Avis spontané
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Réponse de Reach Mobile

It's love at first contact! We really appreciate your feedback as a new customer and hearing about your experiences with our Customer Success team and product. You are able to manage features from a desktop as well as our app! Simply log into our site at www.reachmobile.com to be able to view your data usage, update your billing, etc. Welcome aboard!

Noté 5 sur 5 étoiles

Five stars for Preeti with Reach Mobile.

I had difficulty activating my new Reach account. It was late at night and I used the chat line to request help. The Reach agent, Preeti, was just terrific. She was very patient with my "old guy" errors and offered to do the activation from her end, taking up much of her time. Her kindness is highly appreciated and I hope Reach recognizes her excellent customer support skills and personable style.

30 mars 2022
Avis spontané
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Réponse de Reach Mobile

Committing to fully support our customers is our top priority - we are glad you were able to experience this with Preeti, Michael! Thanks for the feedback :-)

Noté 5 sur 5 étoiles

Great Service!

Anita was great with assisting with setting up my account and having the new sim card for the new service being sent. Very impressed with the service!

26 mars 2022
Avis spontané
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Réponse de Reach Mobile

Thanks for the kind words, Robert, welcome aboard!

Noté 5 sur 5 étoiles

Im so happy that my issues about…

Im so happy that my issues about porting was solved quickly. The agent was doing an excellent job in processing my issues and make things done quicker than i tought. I will definitely recommend them to my families and friends.

22 mars 2022
Avis spontané
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Réponse de Reach Mobile

We're happy you're happy! Tech was made to make our lives simpler, but things may go a bit awry. That's why we have mobile service gurus and a support team who love taking care of customers. Thanks for the review!

Noté 5 sur 5 étoiles

Reach mobile Rocks

Awesome Representative I have 3 lines and it was an Awesome experience. She went above and beyond our expectations. Quick and efficient.
You guys Rock.
Spectrum mobile sucks.

22 mars 2022
Avis spontané
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Réponse de Reach Mobile

You rock, Robert! We're so glad you and your two lines are up and running smoothly on Reach! Welcome!

Noté 5 sur 5 étoiles

Freeda was very helpful!

Freeda was very helpful with a really technical question about our Galaxy J3 phones and the upcoming 3G shutdown. She escalated to the technical team and got me an answer within just a few minutes.

22 mars 2022
Avis spontané
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Réponse de Reach Mobile

Happy to hear, Matt! Thanks!

Noté 5 sur 5 étoiles

Excellent Customer service

Bhumika is such a great help when I chat with customer service. I always get the help I need. Thank you!

20 mars 2022
Avis spontané
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Réponse de Reach Mobile

Whenever you need to reach out we want to be sure you can depend on us. Glad to see this has been your experience so far! Thank you!

Noté 5 sur 5 étoiles

Five stars to agent Freeda & ReachMobile

Five stars to agent Freeda and my first experience with ReachMobile. Answered quickly and resolved all qualms even quicker 😁👍

17 mars 2022
Avis spontané
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Réponse de Reach Mobile

Great to hear, Rafael, thanks so much for the review!

Noté 5 sur 5 étoiles

I am so appreciative of the knowledge…

I am so appreciative of the knowledge and responsiveness your customer service team is able to provide through the Chat feature. Reetika was extremely helpful in making sure my new SIM card arrived and in helping me get my new number set up. It's wonderful to be able to make and receive calls again, and to know that I can easily get support whenever there is a problem.

13 mars 2022
Avis spontané
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Réponse de Reach Mobile

We pride ourselves on being knowledgeable and reachable. Glad to know that we were able to help you quickly and efficiently!

Noté 5 sur 5 étoiles

Helpful Support

I had some trouble with the automated set up process not recognizing my ZIP code, but the customer service I got from Balvinder took care of the whole problem for me and got everything set up with no further hassle!

7 mars 2022
Avis spontané
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Réponse de Reach Mobile

We appreciate your feedback, Erin! Thanks for joining!

Noté 5 sur 5 étoiles

Great support!!

We had been considering moving from Reach to get a slightly cheaper rate. But their customer support is so excellent we decided to upgrade to their new 5G service and customer support was excellent as we transferred the two phones (especially Anita!). Thank you!!

4 mars 2022
Avis spontané
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Réponse de Reach Mobile

That is so great to hear! Change can be scary, but with a team like ours you can trust your service is in good hands... Thanks for making the switch! :-)

Noté 5 sur 5 étoiles

tech support

Had an issue where I couldn't make or receive calls. Chat picked up right away and walked me through a network reset. Fast and friendly - hope it works!

4 mars 2022
Avis spontané
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Réponse de Reach Mobile

Thanks for the feedback, Andy! If you continue to face issues do let us know so we can help make it right!

Noté 5 sur 5 étoiles

My phone quit working

My phone quit working and they figured it out and got it working. The agent was very good.

4 mars 2022
Avis spontané
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Réponse de Reach Mobile

Glad to hear the issue was resolved! Should you face any further problems, we are a click away!

Noté 5 sur 5 étoiles

Activation Problems

After trying to activate a new 5G phone on my own, I used the chat feature and connected with Preeti who walked me through it and connected my second line for me after I was encountering additional problems. I am a happy, satisfied customer!

3 mars 2022
Avis spontané
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Réponse de Reach Mobile

Ah shoot, sorry to hear the activation wasn't as seamless - but thats why our awesome Customer Success team is here to make it right!

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