RedPocket Mobile Avis 4 141

Mark with Customer Services was great. Very helpful with solving my high speed data issue.

The CS Rep Mark was a great help. If service is this great all the time I will tell others about this company and how good they are to work with.

I was charged illegally for the annual plan I already PREPAID upon ordering the plan in span of two months.

RP CS Ren was very helpful to allow me to switch from eSim to physical SIM

RP CS Ren did the great job for me.
Best mobile service and works well.

RP CS Mark- helpful, friendly

RP CS Ren did an excellent job of solving my payment issue quickly and efficiently. I was finished within a couple of minutes. Thank you!

Very affordable for fast speed. This is the best solution for my second sim option with my main plan.

Handled issues quickly and well.

RP CS Ren was very helpful in getting my plan upgraded. It was a very quick process that took less than 10 min.

Great support from RP CR Ren, thank you

RP CS Ren wa very helpful in answering my billing question

Wonderful - resolved everything RP CS Ren

Ren addressed my issue very quickly. They were also polite and professional.

Switched from Verizon direct to Redpocket's Verizon network. I can't tell the difference in day to day cell & data coverage. HOWEVER, Redpocket customer service is TERRIBLE. 1st. surprise, with Redpocket, you can only roam in EU with Redpocket's AT&T network. So, for a trip to EU, I had to change from Redpocket's Verizon network to Redpocket's AT&T's network. Tried to figure out how to switch on the Redpocket website. Its confusing as heck. Surprise #2. Called Redpocket's customer service. Well, nobody seems to know how to do this, so you wait.... and wait....and wait on hold while they try to figure this out. Surprise #3. Back and forth between hold and "thank you for waiting". After about 20 minutes of being on hold, still no resolution. So, I hung up and called back, hoping a different Rep would know how to do this advertised feature. Surprise #4, they don't. Back and forth between "thank you for patiently waiting" and being on hold, time, after time, after time. Then you wait some more. Finally, after about 30 minutes, I was told that in about 1-2 hours, my plan would "automatically" switch with no action needed by me. I asked and was told it would be a seamless transfer with no down time.

Suprise #5. About hour later, in mid call, my phone stopped working. No phone, no internet. Red pocket had e mailed me something called an E sim. Surprise $6. It was up to me to access, download and install a e Sim. Kinda hard to download from a phone with no service!

So, bottom line:
1. No EU roaming on Redpocket's Verizon network;
2. Expect long and frustrating waits to activate features like network changes;
3. Expect that the call rep won't know how to help you and will repeatedly put you on hold while trying to get help in the background;
4. If you change Redpocket carriers, be prepared with another computer so you can download and install the new E sim.
5. Don't believe them when they tell you that a network change will be automatic, seamless and not require you do do the install.

Low cost service, yes, just don't try to take advantage of the features you pay for because its a gigantic, time-consuming, and complicated hassle. Starting to think Redpocket is a mistake. BEWARE.

RP CS Ren was very helpful. Understood the issue quickly and provided satisfactory resolution

RP CS Ren helped me with my data usage review - all is working well and I am enjoying my Red Pocket service. Thank you!

Extremely satisfied with RedPocket services from great customer service to available options and deals are the reason for me to stay with your company than any other company for mobile service.

RP CS Ren, got my issues resolved to my full satisfaction.