Lisa helped me promptly and with no canned responses/time wasting useless scripts. She got straight to the issue and fixed it immediately. This is a nice change from typical corporate support chat.

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Lisez les avis des autres
I waited a long time to switch over my phone number to a new phone because this "techy" stuff seems to always be stressful to this older client. Via CHAT, Ellie made it very easy and not stressful at... Voir plus
There is always live online agents (no chatbots) and they are thorough and diligent to help you. They even informed me their was a newer better and cheaper data plan from them than I had before duri... Voir plus
Robin helped me resolve a problem where I wasn't receiving text messages on certain text threads. I wish it hadn't happened in the first place, but I was glad to receive help with it that fixed my pro... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
We aspire to be the wireless company of choice for value-seeking shoppers. Our customer service is 100% U.S. based and highly rated. Switch to a service you will love, without the traditional phone company high bill you hate.
Coordonnées de contact
37130, Murfreesboro, Etats-Unis
- marketing@twigby.com
- www.twigby.com
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great Customer Service
I had a question regarding the pay history, and the agent (Amy) was able to help clarify the information. I appreciate the prompt and courteous response.
Twigby is great
Twigby is great! best prices around, solid coverage and SOO easy to get help from customer service when you need it! Scott did a great job for me today, answered all my questions so quickly and switched me to my new phone in no time.
Lisa helped immediately, no B.S
Lisa helped me promptly and with no canned responses/time wasting useless scripts. She got straight to the issue and fixed it immediately. This is a nice change from typical corporate support chat.
Twigby Customer Service Is Awesome
Even though with Twigby all communication is electronic, I have never been left hanging and when I encounter a problem they always come through. I love Twigby!!!!
EXCELLENT SERVICE!!
I waited a long time to switch over my phone number to a new phone because this "techy" stuff seems to always be stressful to this older client. Via CHAT, Ellie made it very easy and not stressful at all. Very satisfied and happy I have stayed with TWIGBY!!
I have enjoyed Twigby for four years
I have enjoyed Twigby for four years. I have never once had a dropped call. I love the features and the performance. The plan is affordable. I share my pleasure with Twigby with many people. I have been delighted to have found them. Today is the first time I have ever had any need to make contact. Just extraordinary! Thank you so very much!
Robin helped me activate my new phone…
Robin helped me activate my new phone in 5 minutes. That is the quickest ever. I appreciate her friendliness and professionalism. Thank you, Robin!
Robin
Robin, was Wonderful ! So easy to setup with Her patience and instructions! She deserves 10 Stars !
Twigby is the Best !
Needed to delete an account
Needed to delete an account . Robin was very professional and took care of everything.
Painless experience switching phones.
Scott was great helping me activate my new phone. Fast and easy process. Great customer service!
Scott was amazing in solving my missing…
Scott was amazing in solving my missing replacement SIM Card problem.
Representative Was Very Helpful
Representative was very speedy and knowledgeable, as always. Also very friendly. The exceptional customer service is a big reason why I continue doing business with this company.
Scott was a superbly informed and…
Scott was a superbly informed and efficient customer service help to me! Twigby always seems to have great Customer Service!
Amy was sharp
Amy was sharp. She knew just what to do, got the issue resolved quickly, and let me know what to do if the problem persisted. Awesome service!
Great service
Lisa helped get a phone activated that was giving us issues. She was quick and responsive and had everything fixed within a few minutes. We love Twigby!
Robin helped me resolve a text messaging problem
Robin helped me resolve a problem where I wasn't receiving text messages on certain text threads. I wish it hadn't happened in the first place, but I was glad to receive help with it that fixed my problem!
Robin was very informative and answered…
Robin was very informative and answered all my questions. I appreciate the discount on a new phone
I chatted with Robin today
I chatted with Robin today. She helped with questions I had about porting my number and activating my service...very knowledgeable and helpful.
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