Fake Promises & Terrible Support
I was approached by Realty.com a year and a half ago. They guaranteed quality leads. They lied. While they send you a high quantity of leads, the quality is anything but. Nearly every single one was from a previous submission on another site like Zillow, and most if not all were not recent inquiries either. In other words, they use old leads and push them out as if they were new ones. Lesson learned. What I also learned is that this company is in it for nothing but the money. I submitted a request on January 6, 2026 to cancel my account. My message was forwarded to a representative who responded the same day stating that, "This email serves to acknowledge receipt of your request to terminate your account. Your final invoice is scheduled for February 3rd with services continuing through March 2nd at which point the account will be closed." Well guess what, on March 2nd, I got charged by Realty.com. I submitted payment through a separate account specifically for Realty.com, and in hindsight I should have closed it, but again, I had an email stating it would be cancelled, so I took them for their word. Lesson learned. They not only took the money out of the account and in doing so over drafted my account. I sent an email first thing on March 3rd, called, no response. I sent another email on March 3rd, called, no response. I finally received a call from a representative and an email stating, "This is being cancelled and refunded. Please allow a few business days for the refund to process." Well a a few business days went by and nothing. So I emailed and called again and again, and again on March 11th. Finally a representative replies by forwarding my email to the Director of onboarding. Ultimately I was told that it was a mistake on their end," and that it would be processed as soon as possible, where as soon as possible, I was told by a representative that a pending refund would show up in my bank account. Checked my account, no pending return. I we t to the bank, confirmed with a teller that there was no pending return. The representative’s response, “well these things happen.” NO SIR! I am still livid about my experience with Realty.com. Completely incompetent and unprofessional. I finally, after a few more business days, received my money back, but the point is that I should not have been charged in the first place because I had already received notice from the representative that I would not be. Oh, and needless to say the representative did not extend any means of compensation for causing my account to be overdrawn, and yes I did let him know. As an agent who purchased a service, let me say this flat out: BUYER BEWARE!
6 janvier 2026
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