if it wasnt for Reclaimer I wouldnt have even known about the refund I was entitled to, thanks very much. Only thing they may have done differently is advising of the cost of the process in a clear... Voir plus
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Lisez les avis des autres
Great work on getting me my money back Reclaimer! At the start it felt like there were endless questionnaires to complete and seemed like I completed the same form multiple times. Would be great if yo... Voir plus
Totally recommend Reclaimer. A very fair system they use that saw a significant return back to me on two occasions. Yes, their compensation for work is high and I say two things to that. One, they... Voir plus
Kept us informed on every step. The filling in of the paperwork was really simple to understand and do. The acceptance of an offer was also an easy experience. The fact that Reclaimer reached out t... Voir plus
À propos de l'entreprise
- Service d'assistance au règlement des petits litiges
- aussi dans
- Service de finances alternatives
- Société financière non banquière
Écrit par l'entreprise
The banks sold their own customers millions of dollars worth of junk insurance. Now it’s time to get it back. Let Reclaimer take the strain. Secure your CCI refund by appointing the experts.
Coordonnées de contact
Level 19, 1 O’Connell Street, NSW 2000, Sydney, Australie
- support@reclaimer.com.au
- reclaimer.com.au
4,7
Excellent
397 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
Comment cette entreprise utilise Trustpilot
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CLAIM NOT RECEIVED
Advised claim was successful on 03.12.22, as yet have not received my refund.
4 janvier 2023
Réponse de Reclaimer
Hi Mrs M, thank you for bringing your concerns to our attention. I have checked your Reclaimer account and can confirm that we processed your refund payment to your bank account earlier today.
I've asked our support team to follow up with a separate email to give more specific details - feel free to respond to their email if you have any further questions.
Good correspondence. Good outcome
Good correspondence. Took a bit of back and forth with the credit card company and Rhys but I got $603 back. I thought it was too good to be true at first when I was told I would get a large lump sum. Definitely worth the wait.
Megan E, Perth
3 janvier 2023
Avis spontané
These guys are awesome
These guys are awesome, got me money that I didn’t even know I was entry to. Thank you
3 janvier 2023
Very good communication and helping…
Very good communication and helping reclaim what I was owe
3 janvier 2023
Reclaimer is good
27 décembre 2022
A Very satisfied customer
Reclaimer we’re very helpful and explained the process easily for me to understand and got me a refund that I would never have expected nor would I have had a clue that I was entitled to anything.
6 décembre 2022
Nothing to lose
The process was actually quite easy. Reclaimer did all the hard work and soon after the information was submitted to the financial institutions, l received an offer, which I accepted. Reclaimer deposited the funds into my account within a couple of weeks.
I was extremely happy with the service provided.
2 janvier 2023
My experience was great
My experience was great. Email communication was efficient ‘ I was happy to receive a refund.
29 décembre 2022
There was an easy process to register…
There was an easy process to register then it was all taken care of by reclaimer.
28 décembre 2022
Good reputable company
Great experience working with Reclaimer! They always kept me informed on the progression of my claim, and experienced a prompt and substantial outcome. Very happy
2 janvier 2023
Recieved a refund from westpac with in…
Recieved a refund from westpac with in 2 weeks very helpful done what they said would do , just waiting now from latitude
12 décembre 2022
I found them to be extremely efficient
15 décembre 2022
To be totally honest I thought it was a…
To be totally honest I thought it was a scam. But when the payout came I was extremely surprised. The only issue I had was there payment needs a few more options as not everyone has a credit card.
15 décembre 2022
1st There was no advance notification…
1st There was no advance notification of the fees until after you received your payment then they hit you a 30% bill which is exorbitant. You cannot speak to a person about it they just sent abrupt email demanding payment
14 décembre 2022
Réponse de Reclaimer
We're disappointed to receive your one-star review of our service, Janet.
I have reviewed your Reclaimer account and can see that we secured a substantial refund offer for you, which the lender paid directly into your bank account.
As you know, we provide our service on a no-win, no-fee basis. We don't charge a cent to investigate whether banks or lenders sold you junk insurance or to make a refund claim. We only charge a fee when a claim is successful, so there is no risk for our customers when a claim does not result in a refund offer.
We have reminders throughout our communications about our fees, including in the email informing you that we've secured a refund offer. Our fee rate is clearly displayed in various places on our website and is also explained within our Terms and Conditions, which we send to customers who sign up for our service.
Regarding speaking with our team, we generally communicate with our customers by email but are more than happy to pick up the phone if requested.
I've also taken the opportunity to review the emails we've sent you. The interactions I've reviewed are professional and courteous. If you'd like me to check any specific examples, please send them by email to support@reclaimer.com.au.
Well worth it.
The company tried hard to get me my refund and succeeded. Took time to explain process to me.
20 décembre 2022
Réponse de Reclaimer
We're disappointed to receive your one-star review of our service, Doris.
We've reached out to discuss your comments, and I understand you've asked us to contact you in the new year.
In the meantime, having checked your Reclaimer account, I can see that we secured two full refund offers for you, meaning you got back every cent you had paid for those junk insurance policies.
One refund was paid directly into your bank account, and the lender paid the other to your card account.
As you know, we provide our service on a no-win, no-fee basis. We don't charge a cent to investigate whether banks or lenders sold you junk insurance or to make a refund claim. We only charge a fee when a claim is successful, so there is no risk for our customers when a claim does not result in a refund offer.
We might not always get things right, but our service is certainly not a scam; we strongly disagree with your final remarks. Reclaimer has so far recovered over $2 million in refunds for our customers.
Many of our customers tell us that they didn't even realise their lender had charged them for these junk insurance policies, so they are pleasantly surprised when we secure a refund offer.
Update - Hi Doris, I'm pleased to hear that any previous reservations you had regarding your claim have been resolved, and you're satisfied with the service we've provided. Thank you for choosing Reclaimer to claim back your junk insurance - we hope you enjoy the refund we were able to secure for you!
Very very grateful
Reclaimer did just what the said they would try to do. They got me back more than I expected. They kept me informed and made the process very easy
14 décembre 2022
Very quick process and keep you…
Very quick process and keep you informed all through out process
20 décembre 2022
Great experience easy to deal with
30 novembre 2022
Unexpected refund
Many thanks for getting a refund for money paid as i would never have known that I was entitled to this. I highly recommend you to anyone who has pd monies to banks or lending institutions
15 décembre 2022
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