Ordered a sideboard after having previously purchased a dining table and a coffee table. All pieces are simply stunning. Communication from order up to delivery was faultless. It's rare to find great... Voir plus
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Excellent customer service and prompt email responses. Our order was delayed by around 4 weeks on the initial estimated delivery which was 6weeks (ordered end of June delivered end of Sept). However R... Voir plus
L'entreprise a répondu
They company promotes on tv ( customer assumption they build direct ) they don’t just buy in but the product I bought was well built ( it came from Vietnam ) . I wanted to buy actual UK reclaimed wood... Voir plus
L'entreprise a répondu
Incredibly happy with the tulsa extendable table and bench we ordered! Looks amazing and was easy to assemble. Delivery was well within the estimated delivery time.Delivery guys were professional and... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
The Reclaim Nation hand-pick the best eco friendly reclaimed furniture for you and your home, only buying from suppliers who work with fully recycled or natural wood and materials from around the world.
Coordonnées de contact
Royaume-Uni
- info@reclaimnation.co.uk
- reclaimnation.co.uk
4,2
Bien
2 k avis
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Dining room table
I ordered an extendable dining room table which is absolutely beautiful. The buying process was easy, no hassle, communication was great and delivery was on time. Highly recommend.
26 août 2026
Réponse de Reclaim Nation
Thank you so much for your lovely feedback.
We're delighted to hear you love your new extendable dining table and found the whole experience so easy.
It's great to know the communication was clear and your table arrived right on time.
We really appreciate your recommendation and hope you enjoy many lovely meals around your new table. Team RN
Réponse de Reclaim Nation
Thank you for your lovely feedback.
We're delighted to hear you’re so pleased with the table and chairs and impressed with their quality.
It's wonderful to know they’ve made such a great impression.
We hope you enjoy your new furniture for many years to come.
Team RN
Bought a small table and two stools in…
Bought a small table and two stools in flat pack. Excellent quality and look as good in real life as on the website.
Only 4 stars though because there are a couple of “buts”…
Firstly I spoke to two people over the phone about delivery, both of whom were quite curt, one was verging on rude.
Secondly, it isn’t made clear on the website that the furniture is made in Vietnam and transported to the UK. I try to be environmentally responsible and this isn’t!
Thirdly, two different size bases were sent, presumably to give a choice. Choice is good but why not ask before delivery rather than leaving me with a heavy chunk of metal to dispose of?
Just to say, after moaning, the delivery drivers were brilliant -,polite and helpful. Gold star for them!
2 septembre 2026
Réponse de Reclaim Nation
Thank you for taking the time to share such detailed feedback.
We're pleased to hear you're happy with the quality and appearance of your table and stools, and that our delivery drivers were polite and helpful.
We're sorry to hear about your experience with the phone team, and we understand your concerns regarding the product information and the additional base supplied.
Your comments are important to us and will be shared with the relevant teams as we continue to look for ways to improve the overall customer experience. Team RN
Réponse de Reclaim Nation
Thank you for your lovely feedback.
We're delighted to hear you were impressed with the finish and found our communication clear and straightforward.
It's great to know everything felt well explained throughout your experience.
We really appreciate your kind words and hope to welcome you back again soon. Team RN
The company could improve by sacking…
The company could improve by sacking the gobby customer service guy who i complained about in an email. Do not buy the mayfair mirror at all. It looks nothing like the picture no colour at all made from cheap pallet wood by a 13 year old from school and the glass mirror rattles around in the frame . . I would not bother with this company there are better reclaimed companys out there amd thats a fact. Try rcc reclaimed furniture a much better company. In relation to your response.nyou have only one mayfiar mirror advertised on your site, the one advertised is in colour there is no mirror like that with no colour on your web site. You clearly try scamming people . JUST SO PEOPLE KNOW. THIS COMPANY TRIED REMOVING MY HONEST REVIEW BY TELLING GOOGLE I WAS SWEARING IN MY REVIEW I LEFT . GOOGLE REVIEWD IT AND RESTATED MY REVIEW AS THERE WAS NO SWEARING IN IT. shows exactly what kind of company it is
1 septembre 2026
Réponse de Reclaim Nation
Dear John,
We’re sorry to hear that you were unhappy with both the mirror and the service you received.
After reviewing the details, we can see that the incorrect colour mirror was sent in error. We apologise for this and understand why the item received did not match your expectations.
The comments you have made about our customer service will also be reviewed internally, as we expect all customers to be spoken to politely and professionally.
Your refund has now been processed. We’re sorry again for the inconvenience caused and that your experience with us fell short.
Kind regards,
Reclaim Nation
We ordered a reclaimed wood large table…
We ordered a reclaimed wood large table with metal legs. It is really nice, sturdy, nicely finished with that perfectly imperfect feel. A real centerpiece of our kitchen. Very happy with the purchase.
24 août 2026
Réponse de Reclaim Nation
Thank you for your lovely feedback.
We're delighted to hear you’re so pleased with your reclaimed wood table and that its sturdy build and unique finish have made such an impression.
It’s wonderful to know it has become a real centrepiece in your kitchen and brings the character you were looking for.
We hope you enjoy many memorable meals around it for years to come. Team RN
Nice ethos, poor communication and delayed delivery.
The wardrobe we bought is nice, I would say it’s not quite the solid / heavy quality we expected for the description or price but it is nice and looks good. Putting it together was fine.
Delivery was massively delayed with minimal communication causing us some issues with not having storage for months and changing plans late because the information on delivery was both late coming and vague at times. I love the ethos but I don’t think I’d buy from them again.
24 août 2026
Réponse de Reclaim Nation
Dear Naomi & Carl,
Thank you for your review. We’re pleased to hear that you like the wardrobe and that it looks good in your home.
We’re sorry, however, that the quality did not quite meet the expectations you had from the description and price. We appreciate your feedback on this.
We’re also very sorry for the delay with your delivery and for the lack of clear communication during that time. We understand how frustrating it must have been to be without storage for longer than expected and to have to change plans due to vague or late updates.
We’re sorry that this has affected your confidence in ordering from us again. Your feedback is important and will be taken on board as we continue working to improve our delivery communication and overall service.
Kind regards,
Reclaim Nation
New dining table
Good communication re delivery , table is well made & sturdy , however we can only give 3 star as 1 table leg didn’t have the requisite hole to put the bolt through . As we both have medical issues it was too heavy to repackage table for reissue by company , we wrote to the company via email , as luckily we have a very experienced joiner working for us - who remedied hole issue , wanted to check that 2yr guarantee would be honoured & since checking on the site the table had been reduced in price by £200 .
To date we have not had a response from the company .
Sadly We are not impressed however table is a quality product .
28 août 2026
Réponse de Reclaim Nation
Dear Cheryl,
Thank you for your review. We’re pleased to hear that you found the table well made and sturdy, and that communication around delivery was good.
We’re sorry, however, that one of the table legs did not have the correct hole for the bolt. We understand why this would have been frustrating, especially given the weight of the item and the difficulty of repackaging it.
We have tried to locate your email from the details provided in the review, but unfortunately we have not been able to find your order or correspondence. Please contact our customer service team again at info@reclaimnation.co.uk with your order number, name and postcode so we can review this properly, confirm the guarantee details and respond to the points you have raised.
We’re sorry again that you have not received a response from us so far.
Kind regards,
Reclaim Nation
Great quality
Easy to order - table and chairs really well made- easy to put together beautifully packaged
28 août 2026
Réponse de Reclaim Nation
Thank you for your lovely feedback.
We're pleased to hear ordering was easy and that you were impressed with the quality and finish of your table and chairs.
It's great to know everything was simple to put together and arrived so carefully packaged.
We hope you enjoy your new furniture for many years to come.
Team RN
Beautiful furniture that took a while to arrive!
We bought a tv stand and dining table with chairs. All pieces are really beautiful, stylish and clearly great quality. The wood has a really smooth, fine finish. Fitting the legs to everything was easy.
The one drawback was delivery took 2 months and I had to chase it a couple of time as had no idea where it had got to after the first delivery estimate passed. The delivery company then cancelled our slot last minute and finally ended up delivering at 6am.
Wonderful furniture now we have it but just be prepared to wait longer than expected.
27 août 2026
Réponse de Reclaim Nation
Thank you for sharing such detailed feedback.
We're delighted to hear you love the style, quality and smooth finish of your furniture, and that everything was straightforward to put together.
We're sorry the delivery took much longer than expected and that you had to chase for updates, especially with the last-minute cancellation and very early delivery.
Your comments are really valuable, and we'll take them on board as we continue working to improve the delivery experience. Team RN
Quality is amazing
Quality is amazing.
It was an amazing experience for my first time purchasing items from here.
27 août 2026
Réponse de Reclaim Nation
Thank you for your lovely feedback.
We're delighted to hear you were impressed with the quality and had such a great experience on your first visit with us.
It means a lot to know your first purchase left such a positive impression.
We look forward to welcoming you back again in the future. Team RN
Réponse de Reclaim Nation
Thank you for your lovely feedback.
We're delighted to hear your table arrived quickly and that you're so pleased with how it looks.
It's great to know the quality and style have made a positive impression.
We hope you enjoy many happy meals and memories around your new table. Team RN
Excellent sideboard & delivery on time.
24 août 2026
Réponse de Reclaim Nation
Thank you for your lovely feedback.
We're delighted to hear you're pleased with the quality of your sideboard.
It's great to know your order also arrived on time and everything went smoothly.
We truly appreciate your support and hope you enjoy your new furniture for many years to come. Team RN
I love my new dining furniture
I love my new dining furniture, such great quality and easy to assemble. Delivery was great too
24 août 2026
Réponse de Reclaim Nation
Thank you for your lovely feedback.
We're delighted to hear you're so pleased with your new dining furniture and its excellent quality.
It's great to know assembly was straightforward and everything arrived smoothly.
We truly appreciate your support and hope you enjoy your new dining set for many years to come. Team RN
Could not rate this company highly…
Could not rate this company highly enough!
Ordered a table and bench and realised the square legs did not go in my new living kitchen area.
Contacted the company and I have to say the response time was incredible and they were more than accommodating.
Arranged collection of my current table and bench and easily paid the difference and said I would receive the table and bench in replacement, the day that the collection was made.
The process was easy and I am now waiting for confirmation of a delivery/collection.
Really pleased with the whole service
29 août 2026
Avis spontané
Réponse de Reclaim Nation
Thank you for your fantastic feedback.
We're delighted to hear our team responded quickly and made changing your table and bench so straightforward.
It's great to know the collection, payment difference and replacement arrangement were handled smoothly and with minimal hassle.
We truly appreciate your kind words and are pleased the service has made such a positive impression. Team RN
Beautiful table with extending…
Beautiful table with extending mechanism. Arrived in environmentally friendly packaging and very easy to assemble, no tools needed.
24 août 2026
Réponse de Reclaim Nation
Thank you for your lovely feedback.
We're delighted to hear you're pleased with the quality and practical extending design of your new table.
It's great to know it arrived in environmentally friendly packaging and was so simple to put together without any tools.
We truly appreciate your support and hope you enjoy your new table for many years to come. Team RN
Doing their bit for the planet
Really solid table which has a bit of a rustic charm than millimetre perfect level surface.
I really love the table andyhe selivery was relatively good otger then the address being muddled up a bit which is understandable for a new build.
24 août 2026
Réponse de Reclaim Nation
Thank you for your honest and thoughtful feedback.
We're delighted to hear you love the table and its solid build and rustic charm.
We're also pleased the delivery went smoothly overall, despite the slight confusion with the address, which can happen with new-build properties.
We truly appreciate your support and hope you enjoy your table for many years to come. Team RN
Customer service were brilliant &…
Customer service were brilliant & replied quickly to my query.My table was well packaged & easy to assemble. We went for the mode extendable dining table. Everyone comments on it, we love the herringbone pattern on top & the black/gold legs. The table is very heavy, it is solid & will hopefully last us for years to come.
4 août 2026
Réponse de Reclaim Nation
Thank you for your fantastic feedback.
We're delighted to hear our customer service team responded quickly and that your table arrived well packaged and easy to assemble.
It's wonderful to know the herringbone top and black and gold legs have made such a statement, with everyone noticing it.
We're so pleased you love the solid, substantial design and hope it remains a favourite in your home for many years to come. Team RN
I think this company are possibly the…
I think this company are possibly the worst we have ever had to deal with.
The advertising and social media presence are very clever and make their products look stunning and eco friendly. And, TBH you would think it was all recycled in the UK. We ordered our Tulsa extending table and eagerly awaited our new piece of furniture. I asked for the date it was due to be with us and happily took time off work to accept the delivery. Only to find out on the day it was meant to come that it would be 48 hours later than advised. Reclaim Nation blame the courier, they blame the company. I have since found out the table wasn't ready in time. On arrival we eagerly open the well packaged table and see a lovely large 'Made In Vietnam' sticker, so much for thinking it was manufactured in the UK. It is reasonably well made, but when fully open has two chunks cut out that are visible on the top (where the hinges go) which look awful. This is poor manufacturing and quality control. We immediately notify them and request a replacement. After receiving the normal placating emails and a lead time of approx 7 weeks for another one, (despite their website showing 5 to 10 days for new orders). We patiently wait for the time to pass and contact them a few days before it is allegedly due, only to be advised it would be another 2 - 3 weeks. It is very obvious that the replacement wasn't ordered until I chased them. We get offered a megre £40 to continue waiting, which we decline and request a full refund + collection of the table we have. Then starts the process of trying to get them to collect the damaged one. This is delayed and we receive lovely lip service emails with apologies and placations, thanking us for our patience. I discover that nothing was arranged with the courier until I chased them.
This company is nothing but a shambles and aren't in the slightest bit interested if there is an issue. They are happy to take your money, but any form of customer service doesn't really exist, unless you like waffle that means absolutely nothing. Thankfully the table eventually gets uplifted and we have a refund back onto the credit card after further emails. Which TBH was actually reasonably quick.
Originally ordered 15th June, delivered 6th July, money eventually put back on our credit card 28th August. Over 2.5 months of chaos, emails and stress with no dining table to show for it.
28 août 2026
Avis spontané
Réponse de Reclaim Nation
Dear Paul,
We’re very sorry for the experience you had with your Tulsa table and for the frustration caused throughout the process.
We understand how disappointing it must have been for the table to arrive later than expected and then not meet the standard you were hoping for. We’re also sorry that the replacement and collection process took longer than it should have, and that you had to keep chasing for updates.
Our furniture is sourced from manufacturing partners around the world, including Vietnam, and we’re sorry if this was not clear enough from your experience.
Your order has now been collected and refunded, but we fully appreciate that this does not make up for the time, inconvenience and stress caused.
We’re sorry again that we let you down on this occasion, and we will take your feedback on board as we continue working to improve our communication, quality checks and delivery process.
Kind regards,
Reclaim Nation
Good quality products, poor communication
I ordered a dining table and bench. The products appear to be high quality but the order was delayed twice beyond the original delivery date without explanation. Communication was very poor - I had to contact them to confirm the delay to my order. Now they are ignoring my complaint
23 août 2026
Avis spontané
Réponse de Reclaim Nation
Hi George,
Thank you for your review. We’re pleased to hear that you feel the furniture appears to be high quality, but we’re very sorry that the delays and communication have let the experience down.
We have tried to locate your order from the details provided, but unfortunately we have not been able to identify it without an order number or further information. Because of this, we are unable to comment fully on the specific delays or complaint at this stage.
Please contact us on info@reclaimnation.co.uk with your order number and postcode so we can review this properly and come back to you with a clear update.
Kind regards,
Reclaim Nation
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